Retaining Staff discount after redundancy

[BillyOceanson]

Hi

I was made redundant from EE back in Jan 2020 after 20 years service starting as an Orange employee. I retained my staff discount but it only recently struck me that I haven't had that for a while and I am sure it was for life (unless I migrated to another provider of course).

I did at some point a few years ago opt for SIM only deal for a while and I wonder if that somehow invalidated my discount?

[Northerner · Accepted solution]

Hi @BillyOceanson 

You'll need to speak to EE CS on 150 about this question.

Thanks 

[Eriches24]

I have the same issue. On the phone now to 150 CS and they’re saying because I left the company (8 years ago) I’m no longer eligible. Surely discount for life is discount for life? Being told to speak to my manager! lol! My whole team left at the same time! So disappointed I’m having to fight for something that has always been automatically applied. Who is in charge of hr these days? Very unhappy.

[Ali_A]

Hi @Eriches24

Are you looking to, or have you recently changed to a plan that is not eligible for the discount? 

Some plans and deals are not compatible with other discounts, which may cause your leavers discount to automatically drop off. 

I'd recommend giving Customer Service another call as they can raise a query to the discount team for you to make sure you can retain your discount when you upgrade with an eligible plan. 

Ali