Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Biling

I instructed the removal of some TV extras and went back to basic TV on 6th May. EE collected the full package amount shortly after and there is nothing I can see in my account to indicate that there will be an appropriate reduction on 6th June. Any...

Resolved! Payment purchase ID

Hi, I have made a payment for my contract bill and need a payment reference ID. I cant seem to find one anywhere. There isnt anything in my confirmation email and I dont see anything on the website or the app. Am I jist looking in the wrong areas? If...

Resolved! How do I discontinue the Tablet Essential service?

My contract for this service ended in 2020 and I have no idea what it is.

Resolved! Billing charge

Set up a broadband only contract, minimal monthly oayement, can't remember initial contract price, I've been paying £5.00 a month , you emailed yesterday to say it going to £83.00 a month with an extra £237.00 , to settle balance...I can't afford th...

Resolved! Enquiry about refunds

Hiya I had a phone call today with a member of EE I was on and of hold for an hour with a girl and fella I was theb disconnected when I phoned back I was chatting to a girl who massively helped me basically I was paying an Internet phone bill at £47...

Resolved! Re: Live chat

I do not have an account with EE but I just found out about £22 has been taken from my bank account by EE. Please stop this and money back

Resolved! New Phone

This is the first phone I’m getting myself, I currently have a contract for a SIM card but I was wondering if it would cancel after I get my new phone. If not how would I go about cancelling my original contract?

Resolved! Bills

Hello dear I want to pay my bills how much is total tell me

Money taken from bank for something I returned months ago

My mother passed away early Feb 2026 and we only had the pro box for 1 week it was not even opened, I returned in February 2026 and may they took £140 out of my bank account for returned box. I had to go to my local shop who took all the necessary pr...

Resolved! Put back my bill untill im able to pay

Cwn i pay my bill on the 13th becwuse ihv had personwl pronlemss