Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! NEED URGENT EE CALL BACK

Resolved! Upgrade but no plans available

Hi I am eligible for an upgrade but each device (specifically Apple) / model / colour / memory option I choose says there are no plans available. is anyone able to advise before calling please? thankslaura

Resolved! Add inclusive extra to sim only plan

My 24 month all rounder plan is due to end this month. I still have a year outstanding on my device plan. I was going to consider switching to a monthly sim plan until I pay my device off which I will likely do this summer. However I've noticed the i...

Resolved! Re: Live chat

Hi, wondering if you could help me, last month I upgraded my phone to a iPhone 17 pro max what the price pm is £80 so this month is my first payment of my iPhone for £80, and then should be £30 on top for my iPhone payment plus £6.99 for delivery. wh...

VAT invoices not available

I'm having issues getting VAT invoices for a couple of months now through either website or app. Any ideas?Customer support says they're having issues and will email me them...nothing happens! Not exactly good business support....

Resolved! Extra charges

Hi guys. So my child has a second line on my account that I have capped at £0 so he can’t go over at all. It’s always been capped. However ee have allowed him to spend almost £100 on PlayStation via his phone and then decided to double my add on to £...