Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Adding Partner to account

My wife is with another provider and is out of contract. Can i get her a sim only pay monthly contract on EE through my account as the deals are better than her doing it herself as a new customer?If i can, how do i do it? Do I simply log in and just ...

Resolved! Request to remove Cifas marker - Victim of impersonation

Hi @creditteam at EE - Need urgent helpEE had put me on incorrect default for four years and didn’t notify me via email or phone which I later got to know via credit report in Jan 2026. Thanks to EE as they investigated this and found out I was a vi...

Resolved! When does my contract end

Resolved! Re: Contact a human

I want to make my payment date on the 15th of every month

Resolved! I want to print my bill

I have logged in online but nowhere can I find the bills and payments.Everything is pointing towards the app but its a work phone and I can only view bills on the PC, Where are they please as I am losing the will to live

Resolved! i wann make contract

Hello i wann make contract with you do you accept revolut bank ?

Resolved! EE One under house share

We are currently renting in a house share and we are using EE Broadband wifi only under my housemate's account. I am looking to switch my mobile provider to EE and the question is:Do I need to migrate the wifi broadband to my account and billing to b...

Resolved! Cancellation of contract during cooling-off period

Dear Team, Today I have completed a cooling off period form, do you know how long will it take for EE to approve my contract cancellation ?

Resolved! Call barring-outstanding balance

Hi,Call barring has been enforced on my sim by EE. I cannot phone 150 to make the payment and when I log into my account online it says it has been suspended. I paid a balance 6th May, I got notification on Thursday 2nd July that ee about to suspend ...

Resolved! Mobile Plan Ending 27/07/26

Mobile Plan Ending 27/07/26 but device contract runs until July 27.I can't change my plan online, it should change to sim only & I want to lower the costs. How can I do this online?