Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Help Needed

Can someone help please! I moved to a sim only deal at the end of my contract as I was moving to Australia - I went into the EE shop in August to give notice to cancel my sim as I moved to Australia in September. I assumed it was done and I stopped u...

Resolved! Payments

Hi There. My direct debit is normally done on the 12th of every month but sometimes, it can be delayed to 13th and even 14th just exactly what happened last month. Is it possible for you to take your payment on the 14th?

Resolved! Leaving EE at end of contract

Hi, I've decided to look elsewhere when my contract ends on 16/2/25....... that's 30 days away. I want to keep my current number so I will ask EE for a PAC Code.I'm seeing conflicting info re whether or not I need to give EE 30 days notice of my inte...

Resolved! Change of direct debit

So I've changed my direct debit which is due on the 15th to the 28th the same month but it's still saying the 15th will I get charged twice?

Mobile data plan

I need a mobile data contract plan for less than 9 pounds

Resolved! Change name

Id like to change my name from my maiden name to my married name . Many thanks

Resolved! SIM card only

I want to start new SIM card contract as mine ended 9 days ago, since I didn’t cancel anything my contract is still going but if I sign up for the new one, when will that contract start?

EE One add SIMs

Hi, I'm thinking about joining EE broadband, and I've seen that you can add unlimited mobile data SIMs to it. Does this mean that you can add more than one SIM on which to get EE One benefits? And if so, how can you do that? On the website I can only...

Resolved! How can I cancel my EE contract online?

I need to cancel my contract as it’s ending next month and it’s in my ex partner’s name and I have no contact with him at all. How would I do this?

Resolved! Pay my bill

The ee. App is down and I can’t pay my bill please advise when it will be working Nicole [Mod edit - removed full name from post]