Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13577 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24336 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48370 Views
  • 56 replies
  • 13 Helpful

Resolved! Help Needed

Can someone help please! I moved to a sim only deal at the end of my contract as I was moving to Australia - I went into the EE shop in August to give notice to cancel my sim as I moved to Australia in September. I assumed it was done and I stopped u...

Mjs9 by Visitor
  • 109 Views
  • 2 replies
  • 2 Helpful

Resolved! Payments

Hi There.  My direct debit is normally done on the 12th of every month but sometimes, it can be delayed to 13th and even 14th just exactly what happened last month. Is it possible for you to take your payment on the 14th? 

Resolved! Leaving EE at end of contract

Hi, I've decided to look elsewhere when my contract ends on 16/2/25....... that's 30 days away. I want to keep my current number so I will ask EE for a PAC Code.I'm seeing conflicting info re whether or not I need to give EE 30 days notice of my inte...

gesanners by Investigator
  • 425 Views
  • 9 replies
  • 9 Helpful

Resolved! Change of direct debit

So I've changed my direct debit which is due on the 15th to the 28th the same month but it's still saying the 15th will I get charged twice?

Resolved! Change name

Id like to change my name from my maiden name to my married name .  Many thanks

Resolved! SIM card only

I want to start new SIM card contract as mine ended 9 days ago, since I didn’t cancel anything my contract is still going but if I sign up for the new one, when will that contract start?

_walz1 by Visitor
  • 118 Views
  • 1 replies
  • 2 Helpful

EE One add SIMs

Hi, I'm thinking about joining EE broadband, and I've seen that you can add unlimited mobile data SIMs to it. Does this mean that you can add more than one SIM on which to get EE One benefits? And if so, how can you do that? On the website I can only...

goke1 by Visitor
  • 131 Views
  • 1 replies
  • 1 Helpful