Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Missing payment

May I have some help please. I am trying to resolve a missing payment that was sent to EE mobile phone account instead of their Broadband. It was sent by online banking and they can’t track it down so it it floating somewhere in their mobile phone ba...

Trade in returned handset lost by Royal Mail

I recently upgraded my phone. Received the new handset no issues and then a couple of days later I returned my old phone in the returns pack that was sent out. Didn't think anything of it and have done this a few times over the years with no issues. ...

Bill

Resolved! I am worried about my bills

Bills

Resolved! Check bills

Hello how can i check bills

Resolved! Can you confirm that my mobile sim only contract has been cancelled

Resolved! Bill

Can you tell me what my bill is

Resolved! I need help

I’m trying to print my bill from August of 2023

Resolved! Disability Info & Help

Good afternoon, unfortunately I have had a contract for the last year that should have been cancelled but hasn’t.i am bedbound and unable to to speak on the phone so I cannot ring the helpline or send a letter.Can someone please advise me how to canc...

Resolved! Cancelled contract, refund required

Hi, I cancelled the contract beginning of the month, but forgot to cancel the direct debit, so I was charged again, this morning. How can I go about requesting a refund please?