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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59294 Views
  • 69 replies
  • 14 Helpful

VAT invoices not available

I'm having issues getting VAT invoices for a couple of months now through either website or app. Any ideas?Customer support says they're having issues and will email me them...nothing happens!  Not exactly good business support....

Ian247 by • Investigator
  • 232 Views
  • 4 replies
  • 2 Helpful

Resolved! Extra charges

Hi guys. So my child has a second line on my account that I have capped at £0 so he can’t go over at all. It’s always been capped. However ee have allowed him to spend almost £100 on PlayStation via his phone and then decided to double my add on to £...

Resolved! Service charges

We’ve just changed plans on 2 iphones to the iPhone 30 day all round plan whilst abroad. The plan is excellent (and only obtainable via CS or retentions) for our current needs. However the customer service agent never mentioned any ‘service charge’ a...

500inter by • Contributor
  • 96 Views
  • 2 replies
  • 0 Helpful
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