Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Apparently I can't afford an upgrade

Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a 36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...

Resolved! Complaint

Half a Decade Customer; Endless Complications!! I’ve had one of the worst experiences with EE customer service and feel it’s important to share. Over the past several months, I’ve been dealing with multiple issues, and despite spending hours on onlin...

Unsecured loan - credit score dropped

Hello,I didn't realise that getting a new handset on contract would show on my credit file as an 'unsecured loan'. It's caused my credit score to drop by 70 points and go from excellent to good. This will potentially cause big problems as I need to a...

Resolved! Why Is EE so Terrible?

I joined EE last week - Got a phone call that the SIM only plan I would like I am not allowed to have and have been given an"Essentials SIM Access - Unlimited Data" instead. The difference between the SIMO I wanted and I got was £9 and included the ...

I can’t seem to get on to get a monthly phone on contract iut

I’m want to get a phone on monthly contract but it keeps telling me to link my BROADBAND and /or number but I don’t have any of them on EE, and it won’t let me look other wise

Payment

I want to change the debit card because i have a problem with that i registered here.

Resolved! New 2 part contracts are a rip off and confusing

We have just come to the end of our contract 24 months and started looking for a new one only to find that EE have started this complicated rip off 2 part contract, 24 month data package with varying Mbps speeds and 36 month phone contract with an o...

What are doing

Why are you making it impossible for me to login and when I do see my bill, what are you doing seriously?

invoice information

I have an email address, but you're sending me an SMS saying the invoice is ready, but I can't view it. I sent you an email, but haven't heard back. I can't see my invoice in the app's designated location. I want you to email me my invoice every mont...

Resolved! Re: Itemised Billing

How can I view my bill