Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Call logs

Is there anyway I can see my call log for the past 3 months?

Billing

I have had £47 taken from my bank account. However my bill was for £14. Please explain

Resolved! I want too reduce my payments

I want too reduce my monthly payments

Resolved! Still charged on my old contract

I was charged for my old contract yesterday, but I’ve now ported my number and switched to a new provider today. Can you confirm whether this payment will be automatically refunded, or do I need to request this? If I need to raise it, please let me k...

Resolved! accessing chat when phone screen is broken

how am I able to access online chat when I cannot access the app? my phone screen is broken & need to chat to someone. I cannot call due to being in work late

Resolved! Credit score

Hi my employer has done a credit check and is showing up ee has a file on me also in my account I'm in credit can you help

Resolved! Contract

My contract for this number +44 **** is ending and I don't want to continue with the contract.[Mod edit: Removed personal information from the community]

Resolved! Help

Can someone help I have PoA for my mum who’s unwell and struggling to cancel her mobile since August last year. EE are usrless

Resolved! Extra chary

Why this month have I been charged extra !

Resolved! Billed more

Hello EE I will like to know why am billed 19.12 on my account while I was on 15 per month plan before 31st of March and it’s meant to only increase by 2.50 so why is my bill higher?