Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Trouble accessing invoices online (multiple browsers)

HiIs anyone else experiencing problems when trying to load invoices, or accessing the plans tab? When I click on it, it doesn't return anything. It's like the links are broken. This has been the case for many days and it's happening on multiple inter...

Resolved! EE app / Account

My EE app say Mobile account in credit, what does this mean

Resolved! overcharge

I have been charge for sending an image in a text five times when I only sent one photo. How can I get hold of EE to complain? I cannot find any way to contact them.

How do i make a complaint

Resolved! Billing.

I’ve paid my bill but it’s not showed up on the app. This is and hour later and still nothing. What do I do? I have the proof on my banking app.

Website is has incorrect information in regards to calling abroad.

On the calling abroad section of the website you don't show correctly what options are available for customers.Take Ghana for example.Calling and Texting Ghana from the UK | International Calls | EEIt shows there is only standard rates available. whi...

Resolved! Sold something that wasnt what it is

Signed up to a sim only deal.25gb a month for £17? I use 25gb a week. I was under the impression I was getting 100gb . When the price goes up I will be out. You're only in this for the money and not the customer. I have been with you for 14 years and...

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...

Resolved! EE unlimited full works for £29 - friends and family discount not applying?

Hello, I can see the unlimited full works plan is currently being offered for £29, however my friends and family discount is not applying. EE chat have said that friends and family discount doesn't apply to promotional offers, but I have the 30% dis...

Resolved! Need Final Bill... Can't Get In Contact

I have recently moved to another country, so have stopped using my EE Sim (rolling sim only monthly contract). Previously I have for many hours tried to link that product to my online account, but it proved to be impossible for no good reason (it alr...