Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Ended contract

My contract ended on my sim only plan in 2021! I am paying ten times more than i should be paying. Please can you advise

Paid twice

I took out a plan 2 days ago, paid for it waited for sim to get delivered. Delivered today now I have had to pay again to get it actually set up??

Resolved! Complicated family upgrade situation

HiReaching out to get some insight before going into EE Store. Our situation a bit complicated.1. Wife has contract phone in her name, with my number as a second sim. (She pays and I reimburse her) She’s overdue for a replacement (five years), so upg...

Resolved! Re: End of contract

My contract is due to end. When my device is paid for, will my monthly bill automatically reduce so that im only paying for data and not the device?

Resolved! Re: Contract ended but still being charged!

The same thing happened to me, it doesn't make sense, why not make it clear in the contract or at least give us a heads up when signing the contract. My contract for my phone ended in November and I thought they would stop charging automatically, lit...

Resolved! Continued Billing After Contract Completion and Account Closure

Dear EE Customer Services,I completed all payments under my phone contract, and my account has been closed. However, I am still receiving bills from EE.Could you please investigate this matter and rectify any billing errors? If there is an outstandin...

Upgrade offers with rolling contract

Hi all, just wondering if anyone can help me with the following...I am currently on a SIM only 24-month plan which is due to expire in the next week or so. I am looking to upgrade but have a lot going on at the minute so don't have the time to proper...

Resolved! Sim Only Plan - New Contract

Hi,I was with EE from June 2022 until recently, although the account was in my dad's name. The contract has now ended, and I've temporarily ported my number to a PAYG SIM while I decide what to do next.I'd like to rejoin EE under my own name and keep...

phone bill urgent need help

my autistic son is doing his exams and his bus pass is on his phone which we need switched on he needs to be able to call in emergancys too i have £70 i can pay now which is all i have till thursday i can pay that but phone needs to be on asap or i ...

Resolved! Want to make payment

Dear Someone in billing, I've been trying to contact EE for several months now. I had an account with EE and due to non-payment as i had lost my job and moved abroad, my account was blocked and moved to debt recollection. I've been trying to contact ...