Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Wrong bill paid

I think I accidentally paid my phone bill instead of my broadband bill and now I'm panicking as I can't afford to pay until the end of the month and can't have it suspended as everything is connected to it

Resolved! Mobile Phone Extra Charges

I have a SIM only 24 month contract with EE for my mobile phone. This months bill has a line item for 'Extra Charges' for 7.06. The bill does not describe the extra charges. How can I find out what the extra charges were? Thank you.

Resolved! I was led to believe that HONOR Tablet was free? How do I complain?

I am paying for a tablet that I have never used and never wanted. I spoke to someone at EE over a month ago and nobody has got back to me. Not once did they tell me that I would be paying monthly for it on a contract. I originally rang to ask how to ...

Resolved! Re: Turn off parental controls

Hello, mine says I'm not the main account holder but I'm the one who pays and I have bank statements to prove it and in my app it won't let me change it, so what do I do? Also I pay monthly and all really want to do is cancel with you guys but I don'...

Bill issues

I cannot access my broadband bill in any capacity, not through the app the website or through the phone.

Resolved! iPhone Full Works - Friends and Family

I have recently come out of contract, and currently I am technically unable to upgrade my phone to a SIM-only plan while also using a Friends & Family discount code.The reason I like my current plan is because it allows me to travel internationally w...

Resolved! First EE Mobile bill charges

My first bill coming from O2 and amazed to see I am charged for picture message and using "emoticons" as these are classed by EE as pictures ??? Is that normal ? Should i keep strictly to pure text and never use emoticons again......new to me....and ...

Resolved! Re: Change billing address

I want to update my door no so my correct address is ******* CAN YOU PLEASE UPDATE MY ADDRESS [Mod edit - removed address. Please do not post personal details in the community]

Resolved! Re: How can I see my Itemised bills

I want to See My Broadband Bill

Resolved! Why is it so hard to return my device

I have rung ee 6 times now (twice they hung up on me after putting me on hold) as I decided to return my ee broadband mobile kit a day after I got it as the signal in my area is just no good for it but trying to return it seems so difficult as so far...