Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Enquiry

Good dayPlease how do I get my EE account number?Is it the same as ref.number?

Resolved! Still getting charged after PAC?

So I just transferred my number to a new service like a week ago and it was working fine until yesterday when I am still charged with monthly cost? Is that normal? Or am I missing something.

Resolved! Upgrade Discount code

Hi,I am trying to renew my contract, i work for a company that gives a discount for EE. When i try use my code it says it's invalid everytime. It's never been used as I create one instantly and try use and still doesn't work.Any help would be greatfu...