Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60450 Views
  • 69 replies
  • 14 Helpful

Resolved! Support Callback Not Received

Ive had similar issues all so cancer called in last wk lady was lovely said id get a call in 48 hrs. No call phoned in did not get support team just debt management ive been with them years . Once my contract is done I will no longer yous all I asked...

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Zztop by Investigator
  • 593 Views
  • 9 replies
  • 6 Helpful

Resolved! Bill

Why have I got an email saying I’ve not paid my bill 

Resolved! Re: bt broadband user discounts on ee mobile.

Hello,Please can you let me know how I activate these discounts if I have both a BT broadband plan and an EE monthly SIM only plan.I am an existing BT customer has been for years. I was also an existing EE customer and used to receive these discounts...