Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Live chat

Hi I recive my bill for this month 172,48 ,I want to known for what I need to pay so much

Resolved! Asset watch

I had a new contract, and unfortunately had to sell it to pay towards my mums funeral. The company that I’ve sold it to has said it’s got an asset watch on it. They won’t pay me or return my phone back. Any idea how I can get this taken off please? I...

Resolved! iphone 17

i ordered the 17 yesterday and it sent me a order number so when i’ve gone on to track it it says “oops your tracking time ran out” i’m confused

Resolved! Invoices

Why can't I access my bills online anymore. It is asking me to download the app which I don't want to do

Resolved! Sim contact ending but phone contract ends next year

My sim contract end on the 29th November but my phone contract ends next year. I asked for deals for just the sim and the agent said if I take a sim deal with another company then I would be charged a edf as even though it’s two separate contracts, t...

Resolved! How can I speak to someone at EE about my plan

Is it possible to speak to a representative at EE about my plan?

Resolved! Unable to pay my mobile bill

unable to pay my outstanding mobile bill 22nd november. Is there something wrong with ee online payments.

Resolved! Re: Re: Mobile phone extension

Hey is there any way someone can help me im late paying my bill and I was wondering if I can get an extension for 4 days

Resolved! Several Google play refunds

I have had several transactions refunded from Google play all on the same day which will be more than my monthly mobile billWill my account go into credit and used against future bills or what happens

Resolved! Upgrade Billing

Hi, it’s been a long time since I upgraded as I have been on sim only. I have just upgraded via my account but unsure whether this means my current sim only will automatically be replaced by the new upgrade price and device? Is there anything I need ...