All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I have sent a text to 65075 requesting a pac code as I want to end my contact with ee (reluctantly, but have found something cheaper) and change providers. My contract ends on 6th October. Ee have rung my twice already asking for my reasons to leavi...
Hi, I’m currently on a 2-year SIM-only contract, which is ending soon. I was hoping to switch to a 12-month SIM-only plan, but I can’t find any 12-month options on the EE website.I'm wondering if EE still offer 12-month SIM-only contracts? If so, whe...
Subject: Request for Refund – Final Bill After PAC Cancellation Dear EE Customer Services, I recently cancelled our EE mobile contracts by using PAC codes to transfer our numbers. According to EE’s billing process, I understand that a final bill will...
I've just had a similar call from 020 3409 8017. It sounded like an Indian call centre . They said I would receive a pin for an id reset and then phoned back and asked what the pin was.
i have been waiting for 2/3 months for a refund still nothing if you can give me a phone on *********** Mod note: Removed number from public view
Hi , EE account number ********* As I changed the bank account I paid the latest bill by card and trying to update DD bank details , unfortunately the bill is still shown as unpaid and the system does not allow me to update them. Please let me kn...
I believe I am having the same issue where I took an upgrade in browser (which upon later inspection wasn't reflected in the confirmation email after being stung by unforeseen charges). I wasn't fortunate enough to have screenshots of the offer I sel...
I want to cancel my direct debit please
Talk about my bill
Hi all,Has anyone else been moved from an annual-upgrade plan to Flex and then told they can no longer upgrade yearly?I’ve been with EE for over 7 years and always upgraded annually and lock back in a contract. On my last renewal I specifically asked...
