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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15646 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25819 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52911 Views
  • 55 replies
  • 13 Helpful

No network

I have £15.50 credit and want it in my bank account as I've had no service for a month now. How do I go about this? I asked customer service and they all keep fobbing me off. 

Resolved! Upgrade

Keep trying to upgrade says it was due for upgrade on the 2nd but won't let me can someone call me ASAP this website is absolutely shocking 

Resolved! Account

I need to speak to someone online urgently about my account it's been restricted bit iv been in hospital amd iv no mobile phone to contact I need my WiFi re connection doing until I'm able to pay my bill next week  

Why can't I speak to a human at EE ?

I have 4 SIM cards on my account as well as broadband. I want to ensure that all 4 SIM cards are on the correct package as they all show as available for upgrades. I have a number of questions so speaking to someone is really the best option for me.I...

Billing for New EE broadband customer

I have just switched over to EE broadband from BT. I have an email to say my first bill is ready to look at all I need to do is click on view my bill. The info says to click on Manage - it then says click on billing. I have followed that on my laptop...

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