Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Your website is a joke. I only want to make a payment and website is not taking

Resolved! Why is my bill so expensive this month?

Resolved! Sim only plans

Someone help a man out. So thinking of paying off my contract and just getting a Sim only plan. Unlimited. I notice on some plans highlighted in yellow saying uncapped speeds included then click on the info for it to say max speed of 10Mbps is that t...

Resolved! Regular monthly

Why is the monthly is too expensive for my contract

EE no longer making it viable to consider upgrading

Into the final month of my contract and whilst i had been holding out to see if EE would be stocking the new Xperia 1 VII, alas to no avail. So been using freetime to look at alternative phones (i've used sony phones since early 2000s).Last week i go...

Upgrade without contact with main account holder

Resolved! Tech add on cost remaining

How do i see the remaining cost for a tech add on my mobile bill please

Resolved! Wanting to change upgrade phone.

Hey, I've recently upgrading through retentions, was given a great deal and the phone i thought i wanted . After receiving it and using for a day, a few issues have arisen which are niggling me. For example:- Weird audio pop before starts in some app...

Resolved! Charged for sos scam messages

I noticed a lot of “extras” to my very basic contract, when investigated it appears a “scam” sos message had been sent to numerous contacts ( in text not WhatsApp, which I always use), at the same time on the same date, to the same numbers a number o...

Resolved! Paymant

I would like to change my payment account