Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to Read my Bill

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would...

Resolved! 4 days ago I renewed my contract SIM only. But it's not showing on my app.

Resolved! End of contract

Myself and my husband have a 24month contract for our mobiles. Our contract ends on the 2nd July 2025, we are looking to leave ee , what is the procedure I need to take .

Unable to access bills or remaining minutes/data.

Whenever I attempt to check remaining balances or open a bill I get an error message and a suggestion to ring EE. I can’t access remaining minutes etc either. I’ve attempted to text balance and bill to 150 but that shows an error also. Wondering if a...

Resolved! Mobile bill

I have left EE because my mobile bill had gone up to 22 pounds a month and my new contract for the same use is 12 pounds a month. Anyway the change over went through on the 2nd June, but my direct debit for EE went out of my bank today. How do I clai...

Resolved! When does my ee broadband run out

Resolved! Itemised Billing

I don't have itemised billing, but is it possible to ask EE for all my call and text data since I took out my contract 12 months ago?

Resolved! IVA PHONE UPGRADE

Hi I've had a IVA for nearly a year. I'm trying to upgrade but it won't let me . The IVA doesn't have any mobile phone debt . Even with a letter from the IVA apparently I can't upgrade. Is there anything I can do ?

Resolved! Number ending with 4455

I want a receipt for payment of my old number, ending with 4455

Resolved! Paying off contract early

Am I able to pay the remaining amount on my phone and contract off early? Failing that, am I able to pay the remainder of what's left on my phone only? If I could get a simple direct answer that would be great. Thank you.