Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I paid but not showing

I paid a device payment as my direct debit has been cancelled for an unknown reason and I was due to pay money, but I have had an email confirmation but it’s not showing on my account, my bill payment showed straight away as paid

Bill

Hi how can I pay my bills?

Resolved! Contacting EE

Hi, I received a letter saying my payment had failed (i’m not sure how as it comes out the first of the month) it stated I had to make a payment online but everytime I tried to do so it wouldn’t let me and now I have been without wifi for over a week...

Resolved! I need to make a payment

Blurredspider

How I my meant to pay a bill when there is always something wrong with the app .

Resolved! Cancel my contract

Cancel my contract

Resolved! Cancel all spend caps

Please. No spend cap on anything money either of the phones on my account.

Resolved! Upgrade phone only?

Hi, I'm looking to upgrade but EE offer only "sim only" or "phone and plan". Can I upgrade my phone and keep the same plan/contact? Or can I buy a new phone from somewhere else and put my sim in a new phone?

Resolved! Need to change my billing dates

Hello,I've recently been accepted for a contract sim only plan (finally!) but noticed that instead of the bill being £23 my first bill includes a £50 deposit etc, now I don't have any problems with the additional charges as its only a deposit and I a...

Resolved! Outstanding bill

I was paying my outstanding bill of EE Sim through advantis.My ATM card has been changed.My bills pattern £20 per month.Please change my new card details.Last month i paid my monthly bill £20. My next bill will be on September 29th,but my old ATM car...