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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70481 Views
  • 72 replies
  • 15 Helpful

Resolved! Contract ends but phone loan still live for another year

My minutes/data plan contract ends on 21/6/25, my phone loan ends 21/6/26 and I want to move my number to an o2 sim. As I pay the plan and phone on separate direct debits I assumed I could just use the PAC to move my number over and continue paying t...

JS1788 by • Investigator
  • 3238 Views
  • 8 replies
  • 3 Helpful

My bill

They've taken my July payment twice, on consecutive days, and they're taking another smaller payment tomorrow. I can't believe I can't contact them by email, especially considering that they send emails to me.

jekib51 by • Investigator
  • 279 Views
  • 8 replies
  • 1 Helpful

Resolved! Changing mobile pkan

Hi all. I am on EE Essentials and want to change to Essentials + as I have bought a smartwatch and believe the esim is included on Essentials +. Or would it be cheaper to pay the £7/month?

cd2612 by • Visitor
  • 138 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing financial

Hi,I have a bill of £264.00 and I am having financial and family struggles at the moment, what would the probability of paying half of that payment off and getting re connected? kind regards, Mitch 

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