Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My EE account

I can’t check my account as usual, what happened?

Resolved! Re: Re: Live Chat on EE Web login and App

Hi I need to pay the bill

Extra charges

My mistake i call to my hone country and extra charges are included in my bill how can i reduce these charges

Upgrade handset but not data plan

My phone was due for an upgrade a couple of months ago. At the time, I wasn't interested in getting a new mobile handset so instead I decided to keep my current mobile phone and upgrade my data plan instead. I've since decided that I'd like a new mob...

Need to change my direct debit date can anyone help?

Resolved! Payment

I need to pay my outstanding payment in installmentsI don't want to lose my contract or my number, I'm going through financial problems.

Resolved! New Phone if I order a new phone would I still have to pay for my SIM contract

why have I reached my spendcap when I have unlimited calls?

why have I reached a spendcap when I have unlimited calls

high bills

hy everyone i am out of country from last month and i am getting high bills since i am out of country can anybody tell me what’s happening?

Is this a fair deal?

I’m currently on a 24 month contract ends in may 26. iPhone 14 lowest storage, unlimited data, calls and texts. £50.50 was £49 but April happened. It’s probably just me but am i being ripped off seems a lot of money? What’s your opinion? Thanks in ad...