I want to chat with customer support.

Aung3 · ‎29-09-2026

For the past 3 days I have been trying to get to EE through text to chat about my insurance plan but, I cannot find any information about EE live chats or AI assistance on the EE app nor on the website. I have my reasons for not being able to call. I also do not want to visit in-store unless I need to. Could somebody help me out?

Ali_A · ‎29-09-2026

HI @Aung3

Just to add to @XRaySpeX,

If you need to make a claim please visit Making an insurance claim, where you can also quickly submit your claim.

Or, to make any changes to your insurance have a look at How do I buy, upgrade, cancel or make a complaint about my insurance?

Ali

View solution in original post

XRaySpeX · ‎29-09-2026

@Aung3 : As long as you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app as "Talk to us".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎29-09-2026

HI @Aung3

Just to add to @XRaySpeX,

If you need to make a claim please visit Making an insurance claim, where you can also quickly submit your claim.

Or, to make any changes to your insurance have a look at How do I buy, upgrade, cancel or make a complaint about my insurance?

Ali