Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade Billing

Hi, it’s been a long time since I upgraded as I have been on sim only. I have just upgraded via my account but unsure whether this means my current sim only will automatically be replaced by the new upgrade price and device? Is there anything I need ...

EE will not accept my bank details for direct debit

I have a bank account with LHV which accepts direct debits. I have already set up several direct debits with various companies, but EE is adamant the bank does not exist. I’m going round in circles. Clearly EE is using an out-of-date account verifica...

Resolved! Arrears I can’t locate

Helloi am not sure this is going to go to the right forum because i am confused as well. I moved abroad on the 18/08/2025 and the day before my mobile pay monthly was moved to payg - I did not cancel my direct debit as I was still paying for my devic...

EE Guide wait time

I'm trying to get through to an EE Guide on caht, and the AI bot has said the wait time is approximately 6hrs 35mins. Is this a joke

Resolved! Invoice download

I need to download copies of all invoices going back to April 2022. Can somebody please advise how I do this. I’ve tried using the app but it just keeps failing to download and it’s wasting hours of my time.

Resolved! Payment

I did a payment of my bill 37.66 from my bank account online and my money gone out why still its coming overdue?

Resolved! Phone bill

Hi how do I see my next phone bill

Compensation

How do I get EE to pay non activation compensation when they accept that it is due when I speak to a guide and then state I am not eligible when I query with another guide why it has not been paid into my account. Is there a statutory means to make...

Resolved! change of payment details

In connection with the transfer to another bank, Nationwide, I ask you to write off the payment for my number (07*********) using the following details, starting from November 2025, with respect Andrei [Mod edit - details removed. This is a public f...

Contracts & Billing

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