Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16336 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26351 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54677 Views
  • 69 replies
  • 14 Helpful

Resolved! Phone not delivered - being charged for contract.

Im posting this here as I want a trail in case my issue goes like some customers and ee fail to cancel my conteact. I've been a customer years so decided to upgrade, I got a super deal, probably too good to be true as my phone was turned around at Le...

HelensS9 by Investigator
  • 179 Views
  • 6 replies
  • 2 Helpful

Resolved! Unlimited 5G for £7 pm

Hello,I found this deal advertised on 4g.co.uk website, clicked through to EE and landed at the associated £7 per month SIM which I promptly ordered.https://www.4g.co.uk/unlimited-data/ee/#:~:text=EE%20offers%20a%20variety%20of,with%20unlimited%20min...

_chris by Explorer
  • 227 Views
  • 4 replies
  • 2 Helpful

Resolved! Re: Live chat

Hello can you help with my bill please I cant pay until the 11th can you do a promise to pay please  

LThomas8 by Visitor
  • 153 Views
  • 2 replies
  • 2 Helpful

Credit refund

Hi, I’m hoping someone can help me, I got credit from EE put onto my account a couple months ago but I am no longer with them and was wondering if I actually get that money in my hand now that I am not longer with them? It’s still on my account and t...

Resolved! Billing increase

Good Morning, I would appreciate it if someone could contact me regarding an issue with my recent plan change. I contacted EE to request a change to my plan, as I was out of contract and wanted to reduce my monthly cost. I was reassured that a cheape...

Kimm21 by Visitor
  • 708 Views
  • 2 replies
  • 2 Helpful