Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! linking accounts

this is ridiculous i have mobile broadband and a home broadband account been on the phone lots even the tech team no one seems to be able to help linking my devices to my accounts

Resolved! Upgrade

I got a genuine text message telling me I could upgrade to any phone on any plan with no fees whatsoever! So I picked a phone and plan and bought a case for my new phone. 3 days later I got a text saying the message was sent in error and I had to pay...

Resolved! New 2 part contracts are a rip off and confusing

We have just come to the end of our contract 24 months and started looking for a new one only to find that EE have started this complicated rip off 2 part contract, 24 month data package with varying Mbps speeds and 36 month phone contract with an o...

Sim and broadband

I recently changed SIM contract to be cheaperNow I'm paying more? I need someone to explain broadband and sim payments to me

Resolved! End of contract no option to go to rolling 1 month sim only deal

I'm at the end of my contract on one of my mobile phones with EE, when I go to upgrade I'm only shown 24 month sim deals, I've tried calling 150 and they only have 24 month contracts available as well.How do I go about getting this switched over to a...

Resolved! How do I check my bill?

I want to check my bill

Resolved! Debt collection text from CRS despite EE account showing fully paid

Hello,I’m hoping someone from EE can help or advise.I keep receiving text messages from CRS stating that I have an overdue balance of £15.33 owed to EE and that I need to pay it.However, when I log into my EE account, everything shows as fully paid, ...

No phone and insurance claim

Can anyone help - my phone died saturday morning all of a sudden. I have put in an EE insurance claim online who have responded saying they will call me...... I have no phone...I am trying to find an email address to write to but it's impossible!I li...

Resolved! Bill

I have paid my EE BILL for £38 early and was told that you wouldn't take the money again and you are still trying to take the money again out of my account, why is that?

Resolved! How do I switch to a cheaper unlimted data plan on sim only?

I seem to be paying way more than the current offers. The £23 one would suit me, I'm paying too much just now