Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70461 Views
  • 72 replies
  • 15 Helpful

Resolved! Tech add on

I have a tech add on of £29 a month but I can’t seemto find it anywhere on my app or website for when it expires

Why Roaming Charges when others don't?

Why must I now pay £2 a day when I visit Europe with EE? 1pmobile, which piggybacks on EE, doesn't charge any extra. To add insult to injury, 1pmobile costs half the price of EE.

Resolved! cannot contact anyone in EE I am a 80 year old pensioner

I you see  I  have to survive of a small state pension and EE have been taking out once a month  £56.35  and the never take out on the same date so i was short of funds for one day the have closed my account why.  I have tried to communicate with EE ...

wrdb by • Explorer
  • 243 Views
  • 4 replies
  • 2 Helpful

Resolved! EE cannot get my bill right

After numerous calls with what I thought would sort out my billing problems since changing from BT BB I still have problems my next bill.  After 6+ calls I thought it would be sorted as the last person I spoke to found out that the DI team (Data Inte...

trevQPK by • Established Contributor
  • 354 Views
  • 5 replies
  • 2 Helpful

Resolved! account cancelation and contract

So today I can't use EE all of a sudden because it says my account is closed, and I don't know if the contract ended. Last month, on 5th july i already told EE I wanted to terminate and give notice about it, and it was settled cause i told them I wou...

Resolved! Financial help due to ill health

I recently had some health issues, and time off work which I had to take to recover, the first half of the year has been terrible for me. I had payment plans sent up for me to help pay what I owe on my bill, however not working and lack of income has...

Midzy98 by • Explorer
  • 277 Views
  • 4 replies
  • 3 Helpful

Resolved! Can't Add New Payment Card

I think that this question has been asked before, but I can't find a suitable answer. I am trying to add a new payment card, but the authentication site is being blocked by EE. Please see image below. I have tried all the tricks of swapping computers...

bmd123_0-1762161772623.png
bmd123 by • Explorer
  • 1016 Views
  • 4 replies
  • 3 Helpful

Resolved! Bill shows as paid but no money taken from bank

So on the 13th I received my first bill for EE saying payment will be taken via direct debit on the 21st. yesterday (on the 21st) I checked my EE account as it says it has been paid and I also contacted EE and they confirmed it has been paid successf...

Simon019 by • Investigator
  • 2557 Views
  • 8 replies
  • 5 Helpful