Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8088 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18213 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35235 Views
  • 49 replies
  • 11 Helpful

How can I pay my last bill?

I'm in a bit of a unique situation, but I left EE in February. As soon as my number was ported out, I lost the ability to pay my bill in app as well as on the website. My bill wasn't due yet, but my service ended at that point. I left (abroad), and m...

Upgrade and trade in

I recently upgraded to an iPhone 15 Pro from a iPhone 13 (23rd March). I filled out details to trade in the 13 during the upgrade process. I got the new handset next day, but no communication at all regarding the trade in, not even on my upgrade conf...

Family plan

Hi,I signed up for the SIM monthly plan last month.This time, I tried to change my wife's mobile line to EE and apply for a family plan, but I couldn't.Does anyone know the cause? 

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Late payment

I have been signed of work for 6 weeks and only received sick and have no money to pay bills or even live what do I do

Resolved! Upgrade from SIM only to phone plan

Hello. My 24 months SIM only plan is due to end 07/04. I don't want a new phone yet, I would like to keep mine for about 6 months more. If I would upgrade 24 months to SIM only plan now , could I upgrade it to phone plan in about 6 months without any...