Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! c o n t r a c t

want to cancel mobile contract and subscriptions as I want a pac code to keep number to move to another mobile provider Thank-you Megan [Mod edit: removed personal details]

Resolved! Paying Too Much For 25GB SIM only

I am paying £30.21 per month for 25GB SIM Only.Online today (01 Apr 26) there is an EE SIM Only deal for £19 a month / £21.50 from 31 March 2027 / £24 from 31 March 2028.Or Online today (01 Apr 26) I can have an unlimited data EE SIM only deal and n...

Resolved! Billing my bill as risen from £37 To £57

My bill, as increased by 20 pounds. How can this possibly be? It was 37 pound. It might have even been less, it is now 57 pound.I don't understand and I can't find any information i have been on the app and it doesn't work or it doesn't want to discu...

Resolved! Pounds and Pence price increase

I've just had the email through about the price increase from March. I have 3 sim-only accounts with EE and have since around 2020, so all out of the tie-in period. It appears that EE have changed the way they are increasing prices, away from the CPI...

Resolved! No answer to phone call to EE

Sat for an hour why they don’t answer my call very rude was wondering why think I’m being well over charged may leave very soon

Resolved! Struggling to pay

I’ve been off work beginning of the year, I’ve been really suffering from mental health and in which case I find it really hard to read and concentrate also I’ve been suffering from sleep deprivation and being able to get out anxieties forms and pape...

Resolved! Upgrade

Read moreI have just upgraded to a sim only deal. Will my current contract cancel automatically when the new sim comes I have just upgraded to a sim only deal. Will my current contract cancel automatically when the new sim comes

Resolved! Upgrade confusion

I’m just coming to the end of my pay monthly contract. I have 2 numbers / devices attached to my account. Looking to move to a SIM only deal on both numbers 1. using the app or web, it seems like I can only upgrade one number at a time… is this cor...

Resolved! Outstanding bill

Hi I’m struggling with an outstanding bill of over 200 pounds, could I get some time to pay this off without losing my access to my accessory from my phone?

Resolved! Broadband Upgrade Offer, Annual Price Rise & TNT Sports on Sky Pricing

I moved across from BT in February 2025 and currently have Full Fibre 500 Essentials and TNT Sports on Sky on a 24-month contract. I'm very happy with the service, with billing nice and simple and everything working as it should.On 25th February this...