Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Can't see Broadband bill

I have signed on to my account which covers a mobile subscription and a broadband one. Last year it took months (years?) for the two to be linked - I was far from alone in this. Now, when I sign in I get rubbish on-screen, then when I reach thebroa...

Resolved! My contract

I want to find out when my contract runs out. I can't find how to do this

Resolved! Annual increases

I see BT/EE have increased the amount by which plans go up each year. I won't be adding any new plans or upgrading now, £2.50 on a lower cost sim only plan is a nearly 25% increase in the first year.

Resolved! EE Device Care Extra

Hi I’m currently on a iPhone full works plan which came with EE’s Device Care Extra for my IPhone. I have today upgraded my phone whilst remaining on the same plan I know the Decixe Xare Extra no longer covers my previous iPhone but does it move now...

Resolved! Upgrade not possible

I have ee mobile and ee broadband. I am on EE one. There doesn't seem to be a upgrade one plan available.I agreed to get ee broadband for the benefits. Getting £20 off my next contract sounded like a good idea. Im very disappointed.Please advice why ...

Resolved! Pay amount from another credit card

At this time I can’t change direct debit details tomorrow is my direct debit date , i want to change my bank details so I just paid one amount through another mine card . I want to know is my payment will accept or yu will charge again on same date c...

Resolved! Request for Refund of £100 Deposit Paid in December

Dear EE Customer Support Team,I am writing to formally request a refund of a £100 payment I made when I started my EE SIM in December.At the time of purchase, I was clearly informed that this £100 was a deposit and that it would be refunded after a f...

Resolved! Need to change my billing dates

Hello,I've recently been accepted for a contract sim only plan (finally!) but noticed that instead of the bill being £23 my first bill includes a £50 deposit etc, now I don't have any problems with the additional charges as its only a deposit and I a...

Resolved! Bill

My bill is so high for some reason

Resolved! I'm eligible for an upgrade but the app says no

Hey! Months ago I got a message saying I'm eligible for an upgrade. Website and app said the same about a month ago. In that time I changed my SIM to eSIM. When I check now - both the website and app say I'm not eligible and that I need to contact th...