All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I recently upgraded my phone. Received the new handset no issues and then a couple of days later I returned my old phone in the returns pack that was sent out. Didn't think anything of it and have done this a few times over the years with no issues. ...
Hi I was out of country and I was charged three times in December 2025. It is auto deducted, how to get refund for the amount.
Hello, I keep getting this message on both app and website.When I click on it it lets me choose an upgrade and the upgrade fee is waived in the checkout stage. I was thinking of upgrading anyway as it would end up cheaper with the Samsung cashback of...
Hi,I’ve logged into my NHS PERKS and it states I have 5 codes left to use. When I try to generate a code I get an error message.Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative....
this is ridiculous i have mobile broadband and a home broadband account been on the phone lots even the tech team no one seems to be able to help linking my devices to my accounts
I got a genuine text message telling me I could upgrade to any phone on any plan with no fees whatsoever! So I picked a phone and plan and bought a case for my new phone. 3 days later I got a text saying the message was sent in error and I had to pay...
We have just come to the end of our contract 24 months and started looking for a new one only to find that EE have started this complicated rip off 2 part contract, 24 month data package with varying Mbps speeds and 36 month phone contract with an o...
I recently changed SIM contract to be cheaperNow I'm paying more? I need someone to explain broadband and sim payments to me
I'm at the end of my contract on one of my mobile phones with EE, when I go to upgrade I'm only shown 24 month sim deals, I've tried calling 150 and they only have 24 month contracts available as well.How do I go about getting this switched over to a...
I want to check my bill
