Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Mobile phone contract - documents

Where do I find all the documents relating to my recent upgrade? I've looked everywhere in the website and app.

Resolved! Texting someone from the uk whilst they are abroad

My mam is currently abroad and having issues with her data (different network) so has been texting me. If I text her, will I be charged on a pay monthly plan? I don’t have roaming included with my plan.

Resolved! Bill

Why has entertainment package suddenly appeared and being charged for it. Only sighed up for broadband . Where do I go to query and get cancelled and refund

Flex pay

Hi…. I paid off my Flex Pay contract in full 2 months ago. I have had a few texts asking for payment since, and now quite threatening texts stating I am in debit owing 2 months. I phoned last month to make sure it was all paid and was informed the...

I’m unable to pay a bill due to an error

I have been trying all day to pay an outstanding bill all day today and these past few days. I keep getting a reoccurring problem; where after I verify my number it does not take me to the next page where I can pay. It just takes me to a blank EE hom...

TNT Sports Subscription - Termination

Hey!I've terminated my contract with EE, slightly before the contract end date of the 5th Sept, and received my final bill. As part of this contract I had TNT Sports as an add on, and as it stands today, I can still use it. When will my subscription ...

Resolved! Upfront payment

Hello I'm just need to know when you can refund me 30£ upfront payments.im placed order 17.08.2025 .and why you saying we don't charge any money until order is successful. Payment has been taken it's not pending JOSEF **************** [Mod edit: Ple...

Billing for Full Works package

I joined EE from BT last month. I arranged the Full Works package over the phone at an introductory offer of £25 a month from 3 months. My bill received yesterday shows a Full Works charge of £80 plus an unknown additional charge I know nothing about...

Resolved! Complaint

I tried calling and complaining but was fobbed off. How else can I make a complaint? Have already started a complaint with the ombudsman due to terrible service from EE!

Bill & service

Hi why has my mobile bill gone up from £7 to £12?& why are people having trouble when they call me