Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract

I wanted to transfer this number to the contract, I don't speak English well

Contacting EE via we chat

Today 23 August 2024 I am trying again to contact via their chat to ask a question about one of my contracts. I have been waiting for six minutes so far, the other day I hung on for two hours and nobody picked up my message after it said they were co...

I have spent a number of frustrating months attempting to view my bill on line.

After a number of very frustrating months and equally long and frustrating conversations I remain unable to read my bills on line. Following numerous broken promises EE SOLUTION appears to be sending my bill by post IN LARGE PRINT for customers with ...

Resolved! Hi have i.paid my bill because i cannot see it please

Re: Regarding the mobile bill

Hi

Resolved! Add my partner name on my bill

Afternoon

Help with switching type of sim only 1m

Hi, when I signed up for EE last month the chap on the phone said I could easily change the type of my month by month sim only contract in the app but I can’t work out how to do this?! (Ie switch from £36 mthly to £30 mthly without the roaming). Than...

Resolved! Update contact details

Hello a while ago I was inundated with spam calls and EE free of charge changed my number, how ever my old number is still listed as my contact info when I try to changed it they want to send a verification pin to the number that was replaced which o...

cancellation

I requested a second line on my phone be cancelled a month ago. Went in to check final bills etc and found it was never cancelled so told they will cancel now but I have to pay another month despite me asking several times for this to be cancelled. L...

Contracts & Billing

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