Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Poor Customer Service

I am a customer of EE and when my new phone became faulty they refused to provide a new phone and sent me a second hand phone. They didn’t allow me to download all my family memories as the delivery person took my old phone. Email from EE today sayi...

Resolved! I picked the wrong phone

About my bill

Resolved! I need to know my ee bills

Resolved! Billing

I need to change my direct debit date to the last day of the month i get paid the last friday of every month

Setting up a Standing Order for Flex Pay and EE Airtime

Hi,I’ve spoken to the Collections Team regarding my account but I’ve still got a question.I find it very difficult to speak on the phone — it makes me nervous and stressed to the point I feel sick. I’m making payments as per my arrangement, but I’d l...

Resolved! Call charges abroad

I recently travelled to the US and while there, switched off my data roaming on my mobile relying only on WiFi. During my holiday I phoned my family (who were also in the US) via FaceTime audio calls, but a few times I accidentally hit ‘call’ through...

I cant afford to pay my bill please help me

Resolved! Receiving bills but don’t have an EE account or phone

Hi My husband has now received 2 bills from EE. Problem is he doesn’t have an EE phone or account never had. He has always been with another provider.He has tried to call to get through to the team, emailed them and also been in store to check what h...

broadband bill

two problemsi have not received my postage labels for the return of my entertainment package.on my bill there are charges against a mobile number i don't recognise?