Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit

I have had two mobile numbers on my account, my sons and my own, my sons mobile has been taken off reducing the bill, do I need to physically change my direct debit or will it reduce automatically?

Resolved! Bill payment

Hi, i have got a text saying my bill is due on the 12th however, when i went to pay it, it says its already been paid yet i havent paid any of it, what is going on please anyone can help?

Resolved! Device Credit Agreement and Porting My Mobile Number

Hi, I need clarification regarding my mobile plan and my Device Credit Agreement.My minimum airtime contract ended around six months ago and my mobile plan is now on a monthly rolling basis. I would now like to port my number to Vodafone.I have been ...

Resolved! Payment and accounts

Resolved! Ongoing billing errors, ignored complaints

I am posting here as a last resort because months of calls and web chats have resulted in zero accountability, unfulfilled promises, and automated brush-offs.Since June, an unauthorised Multi Play-ALL service has repeatedly appeared on my broadband b...

Stuck on a new EE monthly mobile plan

My 80 year old Mum accidentally got a virus on her mobile phone whilst downloading something. She went into an EE store in Surbiton for help. They said as her phone was old (nearly 3 years) it would be best to get a new one, which she did, with a new...

Resolved! Can’t upgrade

I have recently had two of my phone lines roll off their 2 year SIM-only contracts. If I text UP to 150 I am told I am ready to upgrade, but the website tells me “just so you know, we’re unable to let you upgrade or get another phone yet.”.Can I ask ...

Ee missing opportunities from family plan!

I am so confused why EE doesn’t promote their family member plan cellular I watches more!Both my daughters have family member plans and each have their own cellular I watches which have their own phone numbers.It only cost £7 a month and enables my d...

PDF BILL - Unrecognized format

Hoping someone can help? I have just received notification of my first bill from EE. I have downloaded the pdf document but my MACBOOK tells me that the document cannot be opened as it is in a format not recognised by my laptop. Is there someone ...

Resolved! Mistaken payment on account

So basically my account was frozen because payment was late. I made a payment to my account as they told me to pay to re-activate my plan ect. The payment went through but I wasn’t unlocked. I then get a text saying please pay the outstanding amoun...