Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Buying a new phone in Amsterdam

I'm on a long holiday and have broken my phone. We in Amsterdam and wanted to know if there a EE where I cam buy a new phone?? If I went anywhere and got a phone would my UK sims card work in it

Resolved! Renewed but EE have charged me the increased amount

Hi,I've just come out of contract and contacted EE just before this to discuss options. I was going to leave but they convinced me to stay on a new deal. He told me it was a new customer deal and that my old service would terminate, new service begin...

Resolved! I have to put my guardian nephews phone off air his number is ***********

My partner and i agreed to be his and his two older brothers guardian since they lost there parents November 2020 [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! mobile phoneveve jusy

i have just been given a date when to pay for my new mobile phone as i want to buy it outright.so why have i been sent a finance agreement.to pay via direct debit monthly.

Resolved! How do I request an itemised bill

I'm looking at requesting an itemised bill for the whole of June 2023 how do I do it?

Account

Hi trying to get on to my account .

Resolved! when does my contract end

when does my contract end

Resolved! Upgrade Anytime Confusion!

Hello all.I have had a upgrade anytime available for the last 2 weeks (I'm 4 months into my current contract but have been with EE for 2+ years now). It said 'Upgrade now for fee of £0' etc and gave me the options of phones to pick. I want the Z Fold...

Resolved! End of contract date

Contract end date

Resolved! Contract

I wanted to transfer this number to the contract, I don't speak English well