Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancelling Contract

I'm 19 and have just singed a contract for my first phone to pay myself. For context the phone and number I currently use is still under a business contract under my dads account and has a few moths before this contract ends. After speaking to my par...

Joining EE but contracts are ridiculously expensive, even compared to EE PAYG

I'm with EE and consider it the best network, so I was trying to convince a friend to join. But the prices on a contract are extortionate!The cheapest EE SIM only deal on a contract I can see available to a new customer is £18 a month for 50gb, which...

Resolved! My EE phone bill charge for August is saying £440 over the estimated £104 p/m??

Guys, what's going on here? It's been like this for 2 weeks.

Charging for device even after contract ends

Hi, My first time posting here and unfortunately it’s not a positive post…. So, 2 years ago I took out an Apple Watch Ultra contract with EE. This contract included the watch being paid off and some data every month. Ok, so aside from the eye-waterin...

Contract ended but still being charged!

I took out a Watch Only plan for 24 months back in 2020 for an Apple Watch. £499 watch @ £28 per month (before APR increase of 2021 then it was £30). The 24 months came to an end and final payment was last month (Nov 2022). I have received my bill fo...

Resolved! How to change my surname on my account

Resolved! Refund-How to get money back

Hi all, On May 10th, I tried to migrate to EE, but I found out that I was stuck with my current plan. Therefore, I temporarily un subscribed. However, the debits were not canceled and occurred on May 10th (£30.97) and June 4th (£30), before I realise...

Getting charged for an account that's not mine.

Hi there,I'm on here as a last resort because I've just discovered that I have been paying for an EE mobile account that is not mine. EE claim that I ordered a SIM card but I definitely did not and the number they claim it relates to has never been ...

Billing for 15 min call to USA that I did NOT make. EE does not believe me.

Payment plan

Hi parter has been sent a bill for his device remaining left to pay is 647 obviously that’s a lot so I told him to ask for a payment plan they said they can’t do one in there anything else he can do as we can’t just pay off that amount in one go I’m ...