Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How do I get to speak to a human being?

I've been trying to find a way to speak to a PERSON re a recent (disappeared) text re 30% increase in charge for mobile.

Resolved! Black Friday Air pods Contract promotion - Not received

We renewed our BB contract in November after hunting around and took advantage of the Air pods for £1 promotion. Nearly a month later we have no details nor received the Air Pods. Today we rang EE and after hanging on for ages and the customer care...

Resolved! Bill increase

Just got new contract with ee and only just started and ee are increasing my contract by £4 from march even after getting a cheaper deal and getting told only would rise £2.50 per year now getting told its going to be £4 total rip.off ee is tells.yo...

Resolved! Unable to provide reasonable adjustments

Are they any other Audhd customers here, EE are repeatedly ignoring reasonable adjustments, calls to multiple handlers out of desperation getting non where, have asked for report of where they think they are supporting me in writing 14 days as advise...

Resolved! C

Am I out of contract

Email received not an EE customer.

I have no contract but recieved an e-mail saying my payment og £10.44 is going up in april by nearly £3.00 why

Resolved! Impossible to get answers

I need help, my uncle has an account with yourselves. I believed it was PAYG but from texting 150 it seems to be a contract. He is very ill in hospital and can't tell me what he is getting and the cost or how he pays. I need some help with this.

Resolved! iPad coming to end of contract

Hi my IPad (eSIM) contract is coming to its end and as you can imagine having paid of the cost of the iPad I would want to move to a sim only (data plan I would imagine). Can I check how you go about doing this as not clear in ee app but also on the...

Resolved! Trade in returned handset lost by Royal Mail

I recently upgraded my phone. Received the new handset no issues and then a couple of days later I returned my old phone in the returns pack that was sent out. Didn't think anything of it and have done this a few times over the years with no issues. ...

Resolved! Payment cut

Hi I was out of country and I was charged three times in December 2025. It is auto deducted, how to get refund for the amount.