Cannot find bill

Melanie50 · ‎03-10-2026

I have been transferred from Plusnet and cannot find my contract details on the EE app or online.

I have followed instructions and it's just a Merry-go-round with no result.

XRaySpeX · ‎03-10-2026

Look in your online MyEE under Home > Plans & Subs > Your Mobile Plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Melanie50 · ‎03-10-2026

Went to Home and no option for "Plan".

Just advertising for products.

XRaySpeX · ‎03-10-2026

Ah, you never said it was BB. Have you linked it using its a/c no? Looks like you haven't!

Look in your online EE BB a/c under Manage > Your Plan for your end date & monthly fee.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP