Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65992 Views
  • 69 replies
  • 14 Helpful

Resolved! Re: Live chat

I do not have an account with EE but I just found out about £22 has been taken from my bank account by EE. Please stop this and money back

Maowata by Visitor
  • 189 Views
  • 1 replies
  • 0 Helpful

Resolved! New Phone

This is the first phone I’m getting myself, I currently have a contract for a SIM card but I was wondering if it would cancel after I get my new phone. If not how would I go about cancelling my original contract?

Samport by Explorer
  • 203 Views
  • 1 replies
  • 2 Helpful

Resolved! Bills

Hello dear I want to pay my bills how much is total tell me 

Resolved! My DD

I have for the last 4 months set up my direct debit to be taken on the 19th of each month as this is the date I get paid, however it is being attempted on 15th so is sending me into an unarranged overdraft. My broadband slows till I ring yourselves t...

Resolved! Bill

Was told my bill would be £18 every month,  don't understand why I'm paying £22 April,  £20 may?Was told would be easier,  if next month's is high again I'll leave the company,  I've n̈

Resolved! Paying bills

Every time I try to pay my phone bill I always get some form of error, either via the phone app or the website. I've missed 2 months where I haven't been able to pay because when I try to, I get an error and it's just slips my mind to try again at a ...