Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Can't view my bills online

I've been trying to view my bills online but it just says the service isn't working at the moment. I have tried calling and even though I explained how difficult it is to see bills on my phone screen, all the EE customer service person could do was t...

Resolved! Upgrade anytime

Is upgrade anytime still avaliable to me as I upgraded last November to an s25 ultra.

statement

Hello, I need a utility bill for a mortgage in principle and I have recently updated the address as it has changed. I need the updated address on a bill for Tuesday 18th August latest. It says my new bill is not due until 24th august. Please can yo...

Return an Upgrade

I'm losing the will to live, I received my upgrade on Monday 10th Aug late, I decide right away i changed my mind as did not like it, Called up on Tue 11th to arrange a return, It is now FRIDAY 14th Aug and after speaking to a total of 9 people from ...

I’m wold like to pay my total bill

Resolved! Contact customer service

I’m away from the UK now. I got my account blocked and can’t pay because I see “we’re sorry to see you go” in the app (**bleep**?). I can’t call to EE. I can’t pay, cos they just don’t let me in the app, no such option. 1. how can I text or email cus...

Resolved! Additional line

Hi had an order that was returned was for a second line, its all returned now but my app still says I'm not eligible for a second line, i wanted to order a different device

Resolved! When does my contract run out

When does my contract run out [Mod edit: add title]

Resolved! I ordered something as a guest and couldn't see it in orders after signing in

After I went through the pre-ordering process of a google pixel 11, I thought I was signed in (I wasn't), after I completed the upfront transaction, it told me to sign in after and that's when I realized I accidentally ordered while signed out.

Resolved! transfer of an account

I have my wifes account set up in my name with payments going from my account.We wish to move it so that the account and the bank account paying the account are both in her name. Is this possible to do easily