Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Failed direct debit

Hi, my direct debit failed and I waited a few days to see if it would try to go out again. It didn’t. So I went into my app and manually paid my bill. About an hour later I received a text from EE 150 to say they would attempt to take the direct debi...

Resolved! Overdue Account

I have been struggling with this problem for a long time. I went to their office, called them Someone used my bank details and purchased some goods from my name. It is showing overdue in my cibil report . I have also complained to the police regardin...

Resolved! Payment Delay

Hello,I am currently having financial difficulities and ive had an email informing me today is my last chace to pay or my service will be restricted.I would appreciiate it ALOT if you could consider giving me until the 25th to pay my bill when i get ...

Essential Plan 25gb

Good Evening PeopleDoes anyone possibly know what this new 25gb Essential Price Plan is all about? Or has anyone else had there monthly price plan randomly changed to this without their knowledge plz?

Resolved! Hate this app 😒 just want normal private

Resolved! Where can I view my bill

Resolved! Change contract

How can i change contract i want unlimited data

******* having a problem with signing into my account

Hi , I am having a problem with signing into my account jeff ***** [Mod edit: title and message edited, please do not share personal information in the community].

Resolved! Cancel Contract

I recently renewed my ee SIM only contract and it's been running for a few months now.Recently the service in my area has deteriorated. I now get almost no data.I have contacted customer services constantly but they give the stock reply that my servi...

Resolved! Missing Payment

Hi EE Team, I am writing to dispute a payment reminder I received. I was notified that my account is overdue by £58.80, but this payment has already been made. According to my bank statement (HSBC), a Direct Debit payment of £58.80 was successfully t...