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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14348 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24895 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49916 Views
  • 55 replies
  • 13 Helpful

Third Party Service charge

I have been charged £13 for third party services but can get no details of who they are and all EE mention is a code who I can’t get . Can anyone help ? 

MJL4 by • Visitor
  • 217 Views
  • 2 replies
  • 1 Helpful

Mobile cut off 2 times in 1 week

Hello, to start i have a unlimited internet, calls and texts package, I had made some purchase with my ee mobile, I got cut off last week, I rang up explained I'm a career and my phone is a life line, I was told to pay £80 to bring my account under t...

Sb271186 by • Explorer
  • 144 Views
  • 3 replies
  • 0 Helpful

Am confused

I just did a sim contract with EE and I just been activated today. But to my surprise they send a bill of £77 to me that £50 balance brought forward, and £27 contract fees

50% Friends and Family

What's going on with 50% Friends and Family discount codes, no simo online that accept code, generated code, tried different browsers, online, via app and also not copy and paste still always says can't add to current plan as plan already discounted,...

Billing

I have been charged for my Apple Watch, I went into merry hill branch Saturday 5th April and they had to fill out a certain form but it is not showing in my bill they said the £36 will be removed - is there anything on your end showing this? 

Amy8806 by • Visitor
  • 106 Views
  • 2 replies
  • 2 Helpful
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