Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Out of contract

I am out of contract, Why I'm I still paying the same amount of money?

Resolved! Pausing my contract

Can I pause my contract if I have been sent on posting with the UK foreign office?

Resolved! EE FlexPay upgrade terms

Hi all,My current SIM tariff expires in September and there will be 12 months remaining on the finance agreement for my phone. This is a flex pay agreement (SIM contract and phone finance agreement.)Can someone confirm once the SIM contract expires t...

Resolved! Billing

Why is my bill so high, at the end of my contract my bill was just over £15 now its over 30 .why!

Resolved! Account cancelled WRONGLY by EE agent! Stuck in US with no phone!

I've been an EE customer for YEARS. Contracts and then just monthly pay as you go scenario. They screwed me about with access when in USA, so i was obliged to go to a much more expensive bill just to get the roaming i needed. Then it seemed like a co...

It seems EE don't want to keep long standing customers

I've been an EE customer for over 11 years.And an EE broadband customer for around the same time. Unfortunately I had to leave the broadband due to multiple constant faults with the service which was acknowledged and I was able to leave the contract...

Resolved! Possible to retrieve old mobile number?

My number was lost for a year, because I thought my brother had my number added to his plan and pay together, however he didn't. Is it possible to retrieve it? Now I can't login to my mobile banking because they need to verify the phone number. Thank...

Resolved! wifi calling included in plan

hi, I'm on Essential SIM 25GB £21, does WiFi calling come included with this plan or are all EE plans include WiFi calling ? thanks in advance

Double charged for eu roaming

My most recent bill included roaming charges for a trip to Italy. Some days were charged at £2.59 per day as I expected, but some days were charged at £5.18 per day. I called 150 and was advised that this double-charging is a known issue affecting lo...

Email from CRS for outstanding balance from years ago

Hi, I’ve randomly received and email today from CRS stating there is an outstanding balance of £124 from the period Start Date: 11/03/2022End Date: 08/04/2023I’m extremely confused as I actually have no outstanding balance at all, I’m in credit. Ther...