Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change of Direct direct card

Hi I recently change my credit card and would like to update it on the website. I have difficulty doing so and as a result couldn't pay the payment due.I have gotten a message that the payment would be attempted to be collected sometime this week. C...

Resolved! Leaving EE at the end of my contract

Hi, please explain like I'm 5. My contract is up at the end of May (it's the middle of March now)Once it's up, I want out but I want to keep my number.How do I do this, please?Thanks.

Resolved! Why doesnt my direct debit date change

Hi, I changed my direct debit date to be the 26th of the month, it is around the 15th. I requested the change on feb 27th and had a text to confirm the change. My next bill was still mid March but I assumed it was just down to timing and it will chan...

Paid bill but not saying I did on the app

Hello,so I paid by bill last night and it said it didn’t go through but the money has been taken from my account, does anyone know if it will appear on my account as being paid Monday or if they will refund me the money back into my bank account?

Resolved! Re: SPEND CAP

Hi I would like to remove spend CAP

Resolved! Useless apo

I can't even see my bill even after taking to EE on the phone worst mobile network and technical department

Contract

Urgent: Request for Contract Termination Without FeesDear EE,I am writing to formally request the immediate termination of my contract without any termination fees.For the past seven months, I have been unable to use my data due to persistent network...

Resolved! Change payment date

Hi had second bill for broadband and won’t let me change payment date always comes up with can’t do this at moment should have been able to do this after first bill

Resolved! February Invoice

I am unable to download my Februuary 2025 invoice from either the website or my EE app - does anyone know of any tchnical hitches going on??

Excellent

I would like to take the opportunity to convey my high regards for a lady called Lyndsey who I dealt with yesterday, she was extremely helpful not only processing my enquiry regards an extra sim but also solving an on going problem regards my enquiry...