Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! cancelling an unused phone contract

Resolved! Re: Charging for device even after contract ends

What happens if you not informed via email message or letter stating that you are out if contract i am going through this at the moment. i took out a new contract for a different device in store at the same time of my other device ending. i knew my p...

Resolved! Billing History

On a desktop computer, how do i navigate to my billing hostory so that I can print my previous bills

Resolved! Requesting Account History & Notice Records – No Responses from Support

I’m trying to obtain a full account history for a former EE account, including billing records, arrears notices, default notices, and the contact details EE used. I’ve called customer service twice and was told “there is nothing on your account,” whi...

Resolved! EE Charges

I made a call from my mobile, to a Switzerland number. This call was to Swiss Air. The call lasted 16 minutes and I have been charged on my EE bill £30.94. This seems very excessive! Is this normal? How do I find out the cost making a call to thi...

Resolved! Paid My Watch Bail

Hi i already paid my Watch bail so want to do cancel my contract

Resolved! How to chat with customer service

How do I chat to we customer services [Mod edit: Title edited]

Resolved! Live chat contract

How can I get a copy of my previous contract?

Resolved! EE Broadband Billing and TV Upgrades

I was wondering whether anyone else has experienced the dreadful level of EE customer service that I've experienced.I placed my EE order for TV & Broadband in October 2024 (18 months ago) and after a couple of visits from Openreach engineers the serv...

Resolved! my mobile contract

Dear EE Customer Service, I am writing to raise a formal complaint regarding my mobile contract. Approximately four years ago, I entered into a 24-month contract with EE, which included a device repayment plan of £50 per month. As the 24-month period...