Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Insurance

Wanting to add insurance to my device how do I do this

Resolved! Mobile EE. Add a device

Hi. I have EE for my mobile phone. I’m told by EE I can link my devices. I also use an IPad. Would it cost me extra to link my IPAD to my EE account? I hope I have chosen the correct forum for my question. Many thanks for your help.

Resolved! Question about changing plans and inclusive extras

Hi all,I wonder if somebody can answer my question.If you are currently pay for the Unlimited Full Works for iPhone which gives you Apple One, and you upgrade your phone and this time you opt for a cheaper plan that only gives you Apple Music, how do...

Mobile upgrade

Hi there, I last upgraded my phone contract in August 2024 and share an account with my dad who is the bill payer, I am looking to see if/what I can upgrade to (if I remember correctly my contract included upgrade anytime) but I can't view upgrade pr...

Resolved! Installment

I buy iPhone 16 pro max in Feb 2024 and I paid first installment on Feb 2024 total instalment was 24 and now on Jan 2026 I paid my 24th installment but ee show me next due payment on feb 2026 my all installment was done on this month why i will pay ...

Resolved! Still No Refund

Been having issues with being charged something on my last 3 bills that I shouldn’t be paying. I have spoken to 3 different representatives at ee now on 3 separate occasions who all have clarified that I shouldn’t be charged this extra charge and tha...

Resolved! Connection

I have been in a dispute with EE for nearly a month now about returning a device through an upgrade after being told after via text chat I can keep it, I have no been cut off from my connection, it’s currently 18:15 and I have no way of contacting th...

Resolved! Re: Phone bill

I haven’t been resumed yet when will it go on

Resolved! Re: Live chat

I have a question about whether there's an overpayment on my account. I most likely paid off my phones earlier, but the subscription fees for both of my phone numbers were the same.

Resolved! Cancel my SIM but keep my phone

Hello,I have just received my new phone with my new contract. Is it possible to cancel my EE sim but keep the phone and pay monthly for just the phone?