Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Printing invoice subscription.

Hello,Hope you're well. I need your help and guidance on how I can get my monthly subscription related to my mobile phone.Thank you.

Resolved! Inquiry Regarding Billing for Converted Prepaid SIM

Dear EE Customer Service, I hope this message finds you well. I am writing to express my confusion regarding the recent bills I have received for my SIM card, as I was under the impression that my account had been successfully converted to a prepaid ...

Bills higher than normal

My last two bills have been over the top normally £13 they are now unacceptable , please advise as to why

Resolved! Billing

I’ve just checked my bank and £74 has come out for my sim only plan which should be 1/2 price for the first year so it was something like £24 per month. Anyone any idea why I’ve been charged over 3 times? To make life better I can’t access my “my ee”...

Resolved! Plan pause

I used to be able to pause my monthly flex plan. I am unable to do this now...any advice please.

Resolved! EE website and app keep saying something went wrong when i try to check my phone

so i recently received my new samsung s25 ultra. i thought my phone bill was just £40 a month but turns out ive been charged for 2 seperate bills. one for the phone and one for my sim. firstly i think its ridiculous as its like a £80 bill now when i ...

Early Termination Letter, BT Broadband to EE Broadband

Hi, I am switching from BT Broadband to EE Broadband this month.I have received an Early Termination Change letter from BT for £102.23. Is this right? Seen as I am moving within the BT group.I have seen other questions on this subject, both in the BT...

Resolved! Change of Direct direct card

Hi I recently change my credit card and would like to update it on the website. I have difficulty doing so and as a result couldn't pay the payment due.I have gotten a message that the payment would be attempted to be collected sometime this week. C...

Resolved! Leaving EE at the end of my contract

Hi, please explain like I'm 5. My contract is up at the end of May (it's the middle of March now)Once it's up, I want out but I want to keep my number.How do I do this, please?Thanks.

Resolved! Why doesnt my direct debit date change

Hi, I changed my direct debit date to be the 26th of the month, it is around the 15th. I requested the change on feb 27th and had a text to confirm the change. My next bill was still mid March but I assumed it was just down to timing and it will chan...