Contracts & Billing

Resolved! Unknown Payment

Why have you taken £73 out of my account? What is this for? I am not a registered customer of yours! Please explain to me about this and thank you. 

Resolved! Flex payment not going through

I have tried to pay my flex 8 times and each time it keeps saying the payment has not gone through. The first time it said it was when I paid my main bill.  Since then I have tried it 7 more times but each time it just won't go through. The payment m...

Resolved! Transfer number to another account

I have 2 numbers (mobile devices) on my EE account that I currently pay for. One is my daughters but she is taking over her payments so therefore I want her number removed from my EE account. Is this possible and how do I do it? 

Resolved! No track od Chromebook bill

Maybe one of you can help me out. Does anyone know where I can find the payment for my Chromebook in the app? I can see my phone bill and my broadband bill, but I got a Chromebook last month and, for the life of me, I can't find where its payments ar...

Resolved! How long to restore service after paying bill

Resolved! Upgrading SIM only

Hi, My contract is ending and I'd like to change my SIM only plan but I have my daughter's SIM only contract also on my account, she is already out of contract now. Do I just upgrade mine and hers will remain the same or can I change her SIM only pla...

Resolved! Moving to Sim only

Hi. I am looking to upgrade and looked at going sim only. If i go to Sim only, can  i continue to have Apple Music as an extra? i see the extras are on the higher tariff sim cards (such as full works sim card) but cant see Apple for the android versi...

Resolved! Took money from my card says bill hasn’t been paid