Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Trying to cancel. No answer

Sim only. Business customer. Trying to cancel. BertEE won't give that option. No one answers customer service. Been waiting 30 minutes. Doesnt tell you your queue position! Cancelled direct debit now. I'm sure someone will contact me that way. Terrib...

Monthly payments £60 plus iPhone 14

Hello, wondering if anyone can help? I bought an iPhone 14 3 years ago and have continued to pay over £60 per month to EE. I'm looking to upgrade my phone but do believe there's a duty of care and fair execution of a contract with a customer. I've be...

Resolved! Pay off contract early

Hi, I currently have a 24 month contract with 8 months remaining. I would like to keep the handset and pay off the device but then switch to sim only.Is this possible? And is it possible just to pay off the device portion of the contract, or do I h...

Resolved! Why am i being charged twice for full cover

I had a contract phone for over 9 years and I've just moved to a sim only plan, just got my bill and on the breakdown I'm being charged twice for full damage cover twice but both different amounts. Anyone know why?

Resolved! Customer loyalty

Existing customers are being robbed!!!I have multiple lines on my account and 2 are due for an upgrade.I tried to upgrade my phone to the Zfold7 to be told I would have to pay £450 upfront for this device.I then went online as a new customer to find ...

Resolved! Direct debit

Hello, since last year i missed my bill once but was paid off after the missed payment. My direct debit was cancelled and ive been paying online since with extra charges. I hate phone calls as am adhd. I have tried every month after paying my bill an...

Trade in - radio silence

Good morning,I traded in my old phone and had text to say it had been received on 7th August but still have yet to hear about how much it is considered to be worth and how I will be credited - I understand it will go towards my bill. I contacted trad...

Resolved! Over credit limit despite bill up to date

I've just recieved an auto text saying I'm over my credit limit and my access to stuff will now be restricted, which has started with my data being disabled.However, i'm up to date on my bills; the next bills aren't scheduled to come out until the 24...

Resolved! Two times payment has been taken from my account for a same personal sim

‎10:18I have a direct debit on my EE Sim on 11 sep but on that day .I don't have enough money in my account so that direct debit get's cancelled by my bank and after four days from that incident i got the enough amount and I paid the pending due but ...

Resolved! Order confirmation

I ordered a contract phone and received a email of confirmation… does this mean I have a contract or do I need to wait for verification?