Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! close account

can someone help me to close my account and also take chages off my account i am a vulnverbal person and EE just like to make money off diabled people

Resolved! Complant made!

Changed my provider 8th April! They confirmed this. I have been bombarded with emails, text and phone calls to change my mind.I have been receiving multiple emails and text asking me to set up a direct debit to pay my bills.....phoned customer servic...

Re: Contract prise rise

I was supposed to not have this years price rise[Mod Edit: corrected title]

Payments

Resolved! Direct debit details

I've closed my account with EE and want to pay my final bill. But I have cancelled the direct debit and now I can't find the details. Help please!

Resolved! Cancelling mobile with EEone

I currently have EEone discounts (a reduction on my mobile bill as a result of having EE broadband). I am considering cancelling the mobile (which is out of contract) for a cheaper alternative but am finding it hard to discover what the impact might ...

Resolved! Is it possible to have a direct debit/bill delayed?

I have a debit debit already processing and gets taken on the 7th but just had a huge financial hit. I have always paid my bill on time for literal years at this point. Is there any way i could ask EE to delay it till the 19th? This will be a one off...

Resolved! Will I lose my number when changing plan?

Would you lose your number if you do that? [Mod edit: Title added]

Resolved! Switching from upgrade Anytime to EE one

I can up grade my phone from upgrade anytime to EE one if I do this online I need to send my old phone before I receive my new phone which would then leave without any form of communication with my elderly mum. Can I do this in store so I’ll have a p...

Resolved! Complaints department

Does anyone know the best route to make a formal complaint? I have been billed over £300 for a contract that had been cancelled and the issue was with EE (an EE customer service person called Katie ***** checked and confirmed the issue was with EE),...