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my bank statement shows i paid why isnt it showing on my account

koko1967
Investigator
Investigator

‎14-10-2026 01:04 PM

my bank statement shows ive paid 

0 Helpful
4 REPLIES 4
koko1967
Investigator
Investigator

‎14-10-2026 01:19 PM

i need someone asap, ive just gone and paid an extra 85.50

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to koko1967

‎14-10-2026 01:25 PM - edited ‎14-10-2026 01:25 PM

Patience! This public user discussion form is attended by users like you offering their help & advice in their own time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to koko1967

‎14-10-2026 01:34 PM

@koko1967  Your account will update within 24h it doesn’t update immediately.  

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team
In response to koko1967

‎14-10-2026 04:08 PM

Hi @koko1967 

As @Chris_B said, it can take up to 24 hours for a payment to update on your EE account. If you've paid twice, once your account shows in credit our customer support team should be able to organise a refund for you.

Alternatively, it can be left on the account to go toward future bills.

Chris

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