Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Nothing 3a update

HiSo I've had my phone for nearly a year,(nothing 3a) and no updates, and nobody in store or on the phone knows what to do, obviously there has been no security updates since February last year, and android 16, maybe it's time to change my phone to o...

Resolved! Travelling to bosnia 18-20 feb what issituation with roamig charges

Am i covered with this or are there further charges for roaming in bosnia ?

Resolved! How to get bill copy older than 15 months?

Resolved! Printing mobile and broadband monthly bills

Anyone know how to select mobile and also broadband monthly bills, then print or save?

Resolved! Need VAT invoice for a product purchase (Not an ongoing contract).

I bought a Meta Quest through your website last month. I need an invoice or receipt showing the VAT amount. This is something that you are legally obliged to do, per the Government Guidelines:How to charge VATWhen you sell goods or services, you must...

Resolved! customer relations email

Hi can someone please give me the email address for customer relation dept, i am trying to get my complaint dealt with properly, i am told this is the best way to get it adressed within 5 working days as they will look at all the conversations and l...

Resolved! Leaving EE while still in contract

Hi, I’m aware that while I’m still in contract and I choose to leave that I’ll have to pay the remainder of the term…does this apply if I want to keep the phone? I’m going travelling soon and really don’t want to waste my travel money on a phone or c...

Resolved! Ee have taken a device payment what is it for ?

Resolved! Error on sim only upgrade

Upgraded sim only contract and selection was for rolling monthly contract which I selected but came through as a 24 month contract. How can I rectify this. Email has been received with order number but it is not being accepted online. Thanks

Resolved! I want to file a complaint

Could someone tell me where to submit an official form, my two phone contracts have expired and I can't get new ones?Grzegorz