Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

30 day rolling SIM only contract

Re: My bills are paid but still suspended

It said after paying my bill that it would be right away or up too 2 hours,a needed my fne in emergency, not your fault that a hant paid my bill in time but please have something in place for something like this,a cldnt use my fne or call anyone beca...

Lost trade in

I did an early upgrade via the upgrade anytime on my iPhone 15 pro contract and have had nothing but issues with the whole upgrade process.I upgraded my 15 pro to the 15 pro max as the battery life on the 15 pro was not the best. I sent my 15 pro ba...

Final bill

I've recently left EE with 2 lines as was offered a much better deal with another provider. But now my info has completely disappeared from my EE when I log in. How and when will I then recieve my final bill as I'm pretty certain I will be owed money...

Resolved! Unknown charges on bill

Looking through my bills I have noticed there are small charges here and there on my bill and daughters bill. I pay these jointly. The charges seem to be 19p from psychic lines and also info charges 19p dotted here and there on bills but neither me o...

Resolved! Billing/Direct Debit

My bill is showing as paid on my EE online account however whilst checking my back account it seems my Direct Debit has been returned. I have money in my account will EE attempt to take this again or do I need to do something with EE or my bank to fi...

Move from EE

After 7 years with EE I am thinking move to another network. EE signal are great, but unfortunately very expensive. There last 6 months of my contract left, contract end on 14 September 2024. When I can switch to another network, on that date or 45 ...

Changing sim only monthly either upgrade or downgrade to another sim only

Hi,I have searched and searched for an answer but can’t find out if you can change from one sim only monthly plan to a different sim only monthly plan, therefore downgrading or upgrading.I am moving from Plusnet so have Plusnet customer only plans bu...

Monthly bill and pay

I want pay may due mobile payment. Why ts more..bcz my 6month Agreement sim done...now just phone 60 pound but now this month they show me my due is 125 pound

No voice help

Is there a way to chat with someone from EE by text or email as I've just got out of hospital after a throat operation so unable to speak.