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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16701 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26595 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 55862 Views
  • 69 replies
  • 14 Helpful

Resolved! Black listed after having a Flex account

I have been with EE for 13 years, 2 years ago i upgraded to my current phone on a FLEX account. It all went well after 24 months the phone was paid off and I could upgrade....or so I thought. Apparntly because I had this flex account I csnt upgrade t...

Resolved! Request to Cancel Two EE Accounts

Dear EE Customer Service,   I am currently abroad and would like to cancel two mobile accounts registered under my name: As international calls are expensive, I would appreciate it if you could provide an alternative way to contact customer service —...

Resolved! Cancel my SIM but keep my phone

Hello,I have just received my new phone with my new contract. Is it possible to cancel my EE sim but keep the phone and pay monthly for just the phone? 

KathrynW by • Explorer
  • 144 Views
  • 3 replies
  • 2 Helpful

Why on earth is EE working with Likewize?

I replaced my 1 year old pixel 7 256 gb (from EE, excellent condition) with the new px8 pro in October.I will usually gumtree or ebay my used devices however I saw advertisement for the likewize trade-in on EE website and I was like "hm, I don't real...

moonhowl by • Explorer
  • 1372 Views
  • 5 replies
  • 1 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 55862 Views
  • 69 replies
  • 14 Helpful

Recent "upgrade"

Very recently "upgraded" to a sim only deal since the phone is in perfect working order. Ever since reducing my phone bill by nearly £60 a month the Internet has been appalling. Very slow and dropping out for long periods of time. Never had this issu...

Sam11001 by • Visitor
  • 126 Views
  • 2 replies
  • 1 Helpful

Resolved! Billing

Hi, my services were suspended as had outstanding bill to pay- I have paid the amount to get services reinstated on Thursday 2/10, however my services are still showing suspended and bill still shows as overdue on my EE account even though I had emai...

RH94 by • Visitor
  • 109 Views
  • 2 replies
  • 2 Helpful
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