All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I have a iPhone plan that I bought in September last year and I spoke to a upgrade advisor over the phone and I asked if I have a upgrade anytime option and she said yes but when I check online it’s not telling I have it I’m so confused have I been ...
Hi,I haven't been able to access the upgrade area of your website for over 2 months.I've never been able to be logged in, and the "See Upgrade Options" isn't a clickable link. So frustrating. How do I upgrade without having to chat online? I just w...
Hi, Can anyone advise me on what to do - i have paid my phone bill this evening but it wont come back on i have tried to turn my phone on and off but its still the same. I'm at work and need my phone but its not working, can anyone help. Thank you
Hi all,Having looked at my online Plan/Billing. I can see that my Bills have not had my 10% Discount, I was promised in store when I took this contract out, as I was an existing Customer.Hopefully you could get in contact and help me with this one. T...
Funnily enough I signed up for 4g mobile broadband last week, and also had a £50 surprise charge added to my bill! Absolutely disgraceful. After a call to ee I was assured a refund had been issued to my bill as an 'international' charge had been adde...
Hi. Could someone help me find the form you fill out to find out what you owe on your contract to cancel. I have requested before but don’t know where it is now. Thanks
Hi I am trying to complete a monthly essentials plan as a new customer and through my employer I get a 20% off through EE perks. I have my code generated but when I use this in the 'Got a Promo Code' option at checkout I get the following error " Cod...
Told the tablet was free but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet” . Before that they tried to sell me a sim. They to,d me these were the only ways to lower ...
