Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16361 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26363 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54741 Views
  • 69 replies
  • 14 Helpful

Resolved! Order confirmation

I ordered a contract phone and received a email of confirmation… does this mean I have a contract or do I need to wait for verification?

Itzkikix by Investigator
  • 110 Views
  • 1 replies
  • 1 Helpful

Is there a cooling off period for a new sim?

I recently had my (out of EE business contract) Ipad pro replaced at an Apple Store as it was faulty. It was a wifi/sim model and I forgot to remove the SIM when I handed it in. Got the replacement, hey presto, no sim. Note I'd had a design deadline ...

Entando by Investigator
  • 177 Views
  • 4 replies
  • 2 Helpful

Sim only plan

Hello,If I buy a new Unlimited Data 1 month SIM only plan, will this activate immediately, or will it activate once my current 1 month plan has ran out? I.e. based on the billing period

meg_louxo by Investigator
  • 149 Views
  • 7 replies
  • 1 Helpful

Re: Contract ended but still being charged!

Same thing happened to me - I took out 2 phone contracts - for 2years - I  know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc. So why after the 2 yea...

timzone by Visitor
  • 4582 Views
  • 11 replies
  • 12 Helpful

Billing

Have problem  with billing  took broadband  account  price twice  in September 

Davbuch by Explorer
  • 105 Views
  • 3 replies
  • 0 Helpful

Resolved! How about treating customers like they matter.

I am so surprised and disappointed at how EE treats its customers.  As soon as someone else gets 5G coverage in the area my family and I will be switching to a new provider.  I have just been told i cannot have my two children under my account as i h...

CBetsy by Explorer
  • 170 Views
  • 3 replies
  • 2 Helpful

Resolved! missing credit

on my account i had a peak discount on my account and also £14 a month discount but since about Feb/ March these have come off my account. and i no longer getting any discount my bill went from about £120 a month to £190 ish when you call up people t...

Matt1757 by Investigator
  • 149 Views
  • 3 replies
  • 3 Helpful

Resolved! B Sony and Apple scam payments

Hi all, I've had a huge issue today. A bill for over £200, services were billed from both B Sony and Apple.EE take no responsibility, though they have been helpful to a point. I first called Sony, they have informed me that they are dealing with hund...

JKur by Visitor
  • 2967 Views
  • 29 replies
  • 12 Helpful

Resolved! Post-account name change help

I recently just did an account name changeover through a call. The guide said it all went through and I've since had texts from EE using the correct name so I'm assuming it has worked but now on the app and web it says the account is closed (using th...

ripflix by Visitor
  • 131 Views
  • 2 replies
  • 0 Helpful