Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Trade in expiration.

HiIve Ordered the new IPhone 17 and I’ve traded in my current iPhone 15 for the discounted price however I’ve still not received the iPhone 17 and I got an email saying I have until the 4th Nov to trade in my current iPhone 15 otherwise I’ll lose out...

Resolved! Re: Live chat

I need to pay broadband Bill

Resolved! Wrong Gamepass Account

I recently activated Gamepass Ultimate for the wrong account. Is there anyway I can switch it over to a different Xbox account? I just got it today.

Resolved! "Application error: a client-side exception has occurred"

I am trying to access my online account to download bills etc but whenever I try to access it I get an error message saying "Application error: a client-side exception has occurred (see the browser console for more information)."It's been like this f...

Resolved! What is MAIN!!

I’ve just checked my bill which should only be my mobile bill of around £25 then all of a sudden it’s £145!! A charge of £120 exactly has been added only under the description MAIN. I’ve not been abroad I’ve not gone over any calls texts or data as s...

Discount

If I want to upgrade without flexpay and have a new family and friends discount code to apply how do I get it applied?

Unable to access legal contract details

I have a broadband and tv contract with EE since November 2024 and wanted to look in detail at the conditions of my contract but I can't find the legal document anywhere online or in the app. The only thing I can access is the details of my plan/subs...

Billing

I've done everything but still can't access my billing. I'd really like to see my charges especially when EE mis sold my a contract, if I'd have been able to see my bill I would have caught on the the mis sold contract earlier.

Deposit for service

I have just renewed my Mothers contract to sim only as she still loves her phone. We have been customers for 6 years. When I got the bill, EE had added £50 for Deposit for service which I understand is a refundable charge to do with roaming. Firstly,...

Resolved! Want to keep existing mobile number

Hi there. I have ‘upgraded’ my contract on the EE website today, or so I thought. The confirmation emails have all come through and I have apparently now been allocated a new mobile number, after 20 years with EE/Orange. How do I go about keeping my ...