Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit details

I've closed my account with EE and want to pay my final bill. But I have cancelled the direct debit and now I can't find the details. Help please!

Resolved! Cancelling mobile with EEone

I currently have EEone discounts (a reduction on my mobile bill as a result of having EE broadband). I am considering cancelling the mobile (which is out of contract) for a cheaper alternative but am finding it hard to discover what the impact might ...

Resolved! Is it possible to have a direct debit/bill delayed?

I have a debit debit already processing and gets taken on the 7th but just had a huge financial hit. I have always paid my bill on time for literal years at this point. Is there any way i could ask EE to delay it till the 19th? This will be a one off...

Resolved! Will I lose my number when changing plan?

Would you lose your number if you do that? [Mod edit: Title added]

Resolved! Switching from upgrade Anytime to EE one

I can up grade my phone from upgrade anytime to EE one if I do this online I need to send my old phone before I receive my new phone which would then leave without any form of communication with my elderly mum. Can I do this in store so I’ll have a p...

Resolved! Complaints department

Does anyone know the best route to make a formal complaint? I have been billed over £300 for a contract that had been cancelled and the issue was with EE (an EE customer service person called Katie ***** checked and confirmed the issue was with EE),...

Resolved! My phone

Hello, why am I paying so much on my mobile phone? I thought it was just the phone and the insurance! I want to know the price and I don't want to pay more for anything, and what day the contract ends

Resolved! Can’t link phone and can’t view my bill

Is there an email address or web chat I can use to find out why I can’t view my huge new bill?

Joining EE but contracts are ridiculously expensive, even compared to EE PAYG

I'm with EE and consider it the best network, so I was trying to convince a friend to join. But the prices on a contract are extortionate!The cheapest EE SIM only deal on a contract I can see available to a new customer is £18 a month for 50gb, which...

Resolved! My Broadband & TV, plus Mobile with EE

I have broadband & TV plus mobile with EE, I used to pay monthly £36.99 + 14.50 = 51.49, but recently the price has increased to £40.76 + 17.25 = 58.01 monthly, which is 11.2% increase. I am quite concerned about the cost, and wondering if there is a...