Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Need VAT invoice for a product purchase (Not an ongoing contract).

I bought a Meta Quest through your website last month. I need an invoice or receipt showing the VAT amount. This is something that you are legally obliged to do, per the Government Guidelines:How to charge VATWhen you sell goods or services, you must...

Resolved! customer relations email

Hi can someone please give me the email address for customer relation dept, i am trying to get my complaint dealt with properly, i am told this is the best way to get it adressed within 5 working days as they will look at all the conversations and l...

Resolved! Leaving EE while still in contract

Hi, I’m aware that while I’m still in contract and I choose to leave that I’ll have to pay the remainder of the term…does this apply if I want to keep the phone? I’m going travelling soon and really don’t want to waste my travel money on a phone or c...

Resolved! Ee have taken a device payment what is it for ?

Resolved! Error on sim only upgrade

Upgraded sim only contract and selection was for rolling monthly contract which I selected but came through as a 24 month contract. How can I rectify this. Email has been received with order number but it is not being accepted online. Thanks

Resolved! I want to file a complaint

Could someone tell me where to submit an official form, my two phone contracts have expired and I can't get new ones?Grzegorz

Resolved! PAC requested on contract end date but port completed next date

Hi, quick question about EE final billing. My contract ended 26 Jan. I requested my PAC the same day, but the number transfer completed on 27 Jan. I didn’t use EE after requesting the PAC.Will EE charge a full final month, or is a pro-rata / 1-day ch...

Need a help regarding a new contract phone

Hello, I need a help regarding a new contract phone [Mod Edit: added missing title]

Resolved! Price difference in the 14-day cooling-off period

Hi there, wondering if anyone has had a similar experience or has some tips. My broadband package is 1.6gb, priced at 49.99. Currently, the same package is advertised at 44.99, a £5 difference.Upon calling customer service, I was advised that I would...

Resolved! UNBAR

Hi I would like to unbar 3rd party tomorrow but everytime I unbar or bar it keeps saying sorry were unable to remove the third party bar please contact customer service on 150 and this is from 150 but it lest me bar but not unbar is there anyway I ca...