Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Two times payment has been taken from my account for a same personal sim

‎10:18I have a direct debit on my EE Sim on 11 sep but on that day .I don't have enough money in my account so that direct debit get's cancelled by my bank and after four days from that incident i got the enough amount and I paid the pending due but ...

Resolved! Order confirmation

I ordered a contract phone and received a email of confirmation… does this mean I have a contract or do I need to wait for verification?

Is there a cooling off period for a new sim?

I recently had my (out of EE business contract) Ipad pro replaced at an Apple Store as it was faulty. It was a wifi/sim model and I forgot to remove the SIM when I handed it in. Got the replacement, hey presto, no sim. Note I'd had a design deadline ...

Sim only plan

Hello,If I buy a new Unlimited Data 1 month SIM only plan, will this activate immediately, or will it activate once my current 1 month plan has ran out? I.e. based on the billing period

Re: Contract ended but still being charged!

Same thing happened to me - I took out 2 phone contracts - for 2years - I know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc. So why after the 2 yea...

Billing

Have problem with billing took broadband account price twice in September

Resolved! How about treating customers like they matter.

I am so surprised and disappointed at how EE treats its customers. As soon as someone else gets 5G coverage in the area my family and I will be switching to a new provider. I have just been told i cannot have my two children under my account as i h...

Resolved! missing credit

on my account i had a peak discount on my account and also £14 a month discount but since about Feb/ March these have come off my account. and i no longer getting any discount my bill went from about £120 a month to £190 ish when you call up people t...

Resolved! B Sony and Apple scam payments

Hi all, I've had a huge issue today. A bill for over £200, services were billed from both B Sony and Apple.EE take no responsibility, though they have been helpful to a point. I first called Sony, they have informed me that they are dealing with hund...

Resolved! Post-account name change help

I recently just did an account name changeover through a call. The guide said it all went through and I've since had texts from EE using the correct name so I'm assuming it has worked but now on the app and web it says the account is closed (using th...