Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

I received charge different for bill

Resolved! My phone has been just restricted

My phone has been just restricted. It's saying I've reached my limit but I spoke to customer services last week and they sent me a text confirming that they are taking payment on 1st of may and they also applied a cap on my account on the call to pre...

EE customer retention deals are aweful

I have been EE customer for over 12 years but had to sadly say good bye yesterday! It was absolutely aweful service that no one in their customer service even tried to retain me. I told the advisor that if they could match the deal I was getting from...

Pay bill

Why can’t I pay my bill

Mobile payment successful for account

Account payment made to acc ********* mr ** ******* as of **/**/**** **:**. Done and recorded. [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! I wonder how much i pay every month

Resolved! Contract

I already cancelled my contract but I don’t know how my bill comes to pay

Resolved! Contract ends

When my contract ends in June, can I just walk away, cancel direct debit etc??

Resolved! Is this real?

EE: We faiIed when trying to process your Iast biII. To avoid the cancellation of your services pIease use: [Mod edit - fraudulent link removed]

Destroy my mental health(CPTSD)with get charged for late payments every month !

I don't know why am having to fight every month with everyone trying to add money on to all my bills and I don't understand again why my bill is 150% more than it should be again, it might not seem a not to you and your staff but to people like me it...