Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

TNT Sports Subscription - Termination

Hey!I've terminated my contract with EE, slightly before the contract end date of the 5th Sept, and received my final bill. As part of this contract I had TNT Sports as an add on, and as it stands today, I can still use it. When will my subscription ...

Resolved! Upfront payment

Hello I'm just need to know when you can refund me 30£ upfront payments.im placed order 17.08.2025 .and why you saying we don't charge any money until order is successful. Payment has been taken it's not pending JOSEF **************** [Mod edit: Ple...

Billing for Full Works package

I joined EE from BT last month. I arranged the Full Works package over the phone at an introductory offer of £25 a month from 3 months. My bill received yesterday shows a Full Works charge of £80 plus an unknown additional charge I know nothing about...

Resolved! Complaint

I tried calling and complaining but was fobbed off. How else can I make a complaint? Have already started a complaint with the ombudsman due to terrible service from EE!

Bill & service

Hi why has my mobile bill gone up from £7 to £12?& why are people having trouble when they call me

Resolved! Suspension not lifted after payment

Can anyone help? I’ve recently paid my outstanding bill but my plan is still suspended. Usually I’d pay by calling 360 but this time I done it through EE website and it hasn’t lifted the bar. Does anyone know what I have to do? TIA

Billing and Complaint Procedure

How to quickly get to the correct level of complaint...on an existing 'OPEN' complaint. I switched to EE from BT. EE accounting error gave me a £900 bill. Over a month now, 4 hours of time on over 6 phone calls and still not properly resolved. Mo...

Roll over contact

I found out last week that my disabled daughters 2yr contact finished last July 2024I told EE that she never told me so I had know idea, I've estimated that she paid approximately £730 in the last year as she was still being charged for the phone an...

contract ended full payment taken.

my 24 month contract ended on 11th July. EE have since taken 2 full payments. I expevted the one on 21st July, but they have taken another on 21st august. Cant find anywhere on website to view credit agreement.

Wrong Payment

I went into an EE shop to pay my bill of £81. they took £113 without asking.The young man clearly wasn’t listening to me. I am told that EE can't refund it for 4-5 days.It takes seconds to take money, but days to refund.Where will my money be siting ...