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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17092 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26924 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57425 Views
  • 69 replies
  • 14 Helpful

Hidden Costs with Data Plan

Hello, The iPhone 17 pro max is on the EE website £1199 0% interest free for 24months. However when you add a data plan the price of the phone increases to £1301. I spoke with an EE representative who advised that you add on the extra to the phone fo...

Cheryl011 by • Investigator
  • 163 Views
  • 3 replies
  • 0 Helpful

Resolved! Missing payment

May I have some help please. I am trying to resolve a missing payment that was sent to EE mobile phone account instead of their Broadband. It was sent by online banking and they can’t track it down so it it floating somewhere in their mobile phone ba...

Trade in returned handset lost by Royal Mail

I recently upgraded my phone. Received the new handset no issues and then a couple of days later I returned my old phone in the returns pack that was sent out. Didn't think anything of it and have done this a few times over the years with no issues. ...

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