Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Trade In “Likewise” is a scam

I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewher...

Sorry, it looks like there are no suitable plans available for this device

So here I am again - I have 5 plans (4 phones and a SIM plan) and I am trying to review offers for upgrading the SIM to a phone plan and once again I get this message - this has happened the last 4 times I have tried to upgrade online over 3 years so...

Resolved! Where are bills on My EE

calls I made on my last bill

I’d like to view the calls I made on my last bill

I want a cheaper contract that I already have.

Resolved! Contract

Wanting to view a contract of one of the numbers on my account but can't locate contract.

Random screen protector

HiAny reason why EE have sent a Minute one liquid screen protector I didn't order this and it came today Anyone else had one delivered?

Resolved! Within contract

How will I know if I’m still within a contract or still paying for a phone that’s been paid for

Ending contract

I have cancelled my contract & been given a total cost please can you break this downhow much do I owe for the handset?***** ****** [Mod Edit: Removed mobile number from public post]

Resolved! View of Bills online - not the app

Hi there,I only use the website to access my account details, I don't want to use the app.I am only able to see the current month and previous 2 months online where payments have been made to EE.Why is there no drop down option to see older payments ...