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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16273 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26304 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54524 Views
  • 69 replies
  • 14 Helpful

Resolved! New contract

Hi Ive had to upgrade my phone earlier than planned due to damage. Stayed with EE and ordered new phone and more expensive contract. Will my existing contract upgrade to this one or will I end up having to pay for both until my old contract ends?

Djenkin by • Visitor
  • 111 Views
  • 1 replies
  • 1 Helpful

Resolved! Contract

I have forgotten my email and password. I have access to my app but I cannot find my contract. 

Dept and recovery

Hello has anyone received a letter saying the owe money my account is payed by direct debit and can't understand why getting the letter sounds like a scam 

Resolved! was i conned!?

I took out broadband and the tv box. The guy on the phone said i would get the first month free. As 'i am a loyal customer'. My bill has been generated and there is a payment for the first month. Was this just a ruse to make me take out the contract?...

Re: Poor Customer Service

I am a customer of EE and when my new phone became faulty they refused to provide a new phone and sent me a second hand phone. They didn’t allow me to download all my family memories as the delivery person took my old phone.  Email from EE today sayi...

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