Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE customer retention deals are aweful

I have been EE customer for over 12 years but had to sadly say good bye yesterday! It was absolutely aweful service that no one in their customer service even tried to retain me. I told the advisor that if they could match the deal I was getting from...

Hi my bill is saying I have overdue payments

Saying I have outstanding payments ? My bank car went out of date. So I went into store to pay bill and up grade my contract. Months payment was made same day as I got new contract and new card details were up to date. So could someone explain what's...

Resolved! Change Sim only plan

Hi Can I change from a 'No Frills SIM Unlimited' plan to 'Unlimited Essentials' E-sim half way through my contract and without changing my number? Also will I be able to get student discount on the new contract? Thanks

Resolved! Missed payments

Hello, I missed 2 payments the first on July 28th and again agust 7th. Which my DD was cancelled. Would I then pay the August bill manually through the app?

Resolved! Watch Plan Upgrade

So my paired watch 24 month plan ended in July 2024 and now I'd like to upgrade it. However, when I try to do this online, it's telling me I have to pay £100 upgrade fee and return my old watch, which is ridiculous when it's over a year out of contra...

Resolved! Mobile phone contract - documents

Where do I find all the documents relating to my recent upgrade? I've looked everywhere in the website and app.

Resolved! Texting someone from the uk whilst they are abroad

My mam is currently abroad and having issues with her data (different network) so has been texting me. If I text her, will I be charged on a pay monthly plan? I don’t have roaming included with my plan.

Resolved! Bill

Why has entertainment package suddenly appeared and being charged for it. Only sighed up for broadband . Where do I go to query and get cancelled and refund

Flex pay

Hi…. I paid off my Flex Pay contract in full 2 months ago. I have had a few texts asking for payment since, and now quite threatening texts stating I am in debit owing 2 months. I phoned last month to make sure it was all paid and was informed the...

I’m unable to pay a bill due to an error

I have been trying all day to pay an outstanding bill all day today and these past few days. I keep getting a reoccurring problem; where after I verify my number it does not take me to the next page where I can pay. It just takes me to a blank EE hom...