Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Price rise

Why has my bill increased from appropriate £14-£16 per month to £32

Cant upload bill why?

Everytime I log in to upload my bill it doesn’t work

Resolved! Leaving EE

I am leaving EE. To be fair the product worked, however it was overpriced, this may be due to the (scam) scam transfer from BT. What I found impossible to rectify was the problem of not receiving bills or details and my monthly increasing regularly w...

Resolved! activate number old number

I want activate my number is out service after end contract

Why are you cutting into my account etc amount for EE bill

Resolved! Payment

If i make a payment towards my june bill, will that payment get taken off the overall amount due?

Resolved! I wan't to leave EE but how?

Resolved! Missed payment issue

I missed a payment, but I paid it at a later date. I have since been unable to use any of my mobile data. I want support from EE, but I'm currently abroad and my texts won't go through to be able to get the right help. I want to be able to resolve th...

Resolved! Ess device 4G

I have just notice I am paying an extra £11 per month for a Ess Device 4G.When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.they also tried to sell me broadband which I also s...

Resolved! New sim plan

already a ee member with a old pay monthly sim, got a deal to get a new cheaper monthly sim plan as i also got ee broadband - how can i use my old number to the new sim? Tried the PAC code and the PORT none seems to be working and can’t be done becau...