Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment error

Resolved! EE flex pay

I have been with you for over 20 years. I have 6 phones on contract. I have always paid my bill on and around the 10th of the month and never have any problems. I renewed a contract or two last year and everytime I go to pay my bill it's been put int...

Cant see my bills

What a terrible services all around. First of all, whoever built this form has misconfigured the auto fill for the subject/title area making it ridiculously difficult to write the title. Secondly, and the reason I'm here, I can't see my bills online....

Resolved! 2nd March invoice

We have not been able to print off our invoice which should be dated 2.3.26 for February usage. The website is saying that this invoice will be available from 2nd March but as at todays date it is still not available. This is holding up our Feb month...

Resolved! Change EE Sim Only Plan

I have noted an increase in my Sim Only plan. I have been a loyal customer since 2003. Please can you call me on ********** to discuss options and discounts you can apply to my plan for a 12 month contract. [Mod edit: Removed phone number]

Resolved! Has my payment gone through?

Hi I am just wondering if can payment been paid

Resolved! End of sim plan

I am currently out of contract with my sim card and paying the same or slightly less, is there a way i can sort this online, rather than over the phone as i struggle to take things in over the phone it is quite frustrating not having a web chat servi...

extra charges from Metavante Why??

I'm nit sure why I have charges from Metavante. How can I stop these charges?

Resolved! Where i can find my next bill amount

I just wanted to know how much my next bill will be I know much it normally irls but with all the problems I've been having with yoursEE I just want to know what will my bill be net time as it hasn't been rite from I started it has me so confused ....

Resolved! I was cut off by EE , and now I need to speak with an operator

I was cut off by EE , and now I need to speak with an operator but I am unable to do so because I need to reply a text message to enable a phone call with an operator but I cannot. Kindly fix asap please. Thank you [Mod edit: add title]