Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Payment error

So today I paid my EE bill using my card on the app, it accepted the payment and then took it from my bank, the app then said error after accepting it. I’ve been on chats with ee advisors all day and I’m **bleep**ed off. 5 hours wasted they said I wi...

Resolved! PAC code issue: Can't request via 150 with multiple lines

I texted PAC to 150 and couldn't get my PAC numbers because i have more than one line. It then took nearly 40 mins to get through to someone and get them over the phone. This is not good customer service and has confirmed to me that I'm making the ri...

Resolved! No EE account and received a payment warning

Hi, I tried to open an account previously but I was not approved and never received or used any SIM or service. I have now received a payment warning for £99.37. This is not my account or I never activated any service. Please investigate and remove a...

EE

EE TELECOMMUNICATIONS!!!

Resolved! Bill missing

I just miss my payment as i’m not in United Kingdom, i’m in Pakistan could you please help me out of this

Resolved! Request to Remove My Bank Details and Stop Charges

I am writing regarding a mobile account that is currently being paid from my bank account. The account is not mine and belongs to my former partner. We have been separated for over three years, and I no longer give permission for any payments to be t...

Resolved! Direct debit

My direct debits comes from my business account, why can i not get a vat invoice

Resolved! Cancelled contract ?

I just take a new sim contract with a phone and today i see my contract has been cancelled without any giv me a call or tell me that i just login on ee app and see that message ? Anyone have idea why that can be not been even 10 days from date when i...

Resolved! Re: Contact a human

Can u please call me

Formal Complaint – Overcharging and Misrepresentation

Dear EE Customer Relations Team, My name is Obi and I am writing to lodge a formal complaint regarding serious issues of overcharging and misrepresentation on my EE account. Summary of Complaint: I was previously with Sky for broadband and TV for fiv...

Contracts & Billing

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