Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Incorrect charges for plan

I switched my contract to a sim only as it was the end of the contract. However, this is the second month and they’ve been charging me for both phone and sim. Called the first month and they said I should get a refund the next month and the bill shou...

Resolved! Re: Overdue amount £0.00

It’s mad this is still happening 2 years later .. even 2 weeks after payment made , trying to set up DD still says account overdue by £0.00.I make manual payments and then sometimes try and set up DD but get this silly obvious system error every time...

Resolved! Charge for picture message not sent

On my phone bill this month I have a charge for a picture message to a number 010020250100. Not a number I recognise and checking my messages I sent none on the date specified. Google tells me this is a scam number. How can I get EE to refund me and ...

Resolved! Cancelling in cooling off period

Quick question if I get a phone on contract and during the cooling off period I cancel the contract what happens then? [Mod edit - added subject title]

Resolved! Forced to a new contract

Been with Orange/EE for 30 years. I periodically changed contract with them as things evolved.I recently had a text message promising a price hike from £11.50 to £16 next month and then £18.50 in April.Tried calling. First time promised me a 45 minut...

Resolved! I’m been heavily charged £1334 on my first bill??

I recently upgraded earlier this month on live chat i chose iPhone 17 pro max on a standard contact £93.50 month for two years. My number is under my brothers account, so I send him my phone bill amount and he pays it. But when I upgraded it made me ...

Resolved! Mis-sold a monthly contract by EE over the phone

Hi, wonder if anyone can help.Just as a fore note, I have a disability where part of it means I can get confused easily and have brain fogs.After finishing a contract with EE (2nd line son's phone) I wanted to bring down the monthly cost for the mean...

How seriously are EE on customers loyalty?

I've been a loyal customer with EE for 17+ years now and built up a reaonable loyalty discount with them over these years. I have recently been moved over by EE to another contract with out my explicit concent and as part of the move I have lost al...

Resolved! Bill

I paid my final bill of close to £200 and now I got a revised final bill of £90 I’m confused as to why I have to pay another bill after I paid my final bill to cancel my account

Resolved! call charges

hi. i’m not rly sure if i’m doing this right but im just wondering if anyone could tell me whether or not it is free to call 0300 numbers? i need to make a call to an 0300 number (the phone first service for ni hospitals specifically) and i want to k...