Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Return or trade in past returns window?

Hello there,I have a hardly used MacBook Neo that I purchased through EE back in June, and of course I appreciate I am very much out of the returns window.My question is, do I have any options of trading in with EE for an iPad or similar? The MacBook...

Be careful when renewing your contract

I had to renew a few months ago and assumed I was getting the same contract at a new (more expensive) price as I had cancelled the broadband and lost the discount. I have always had EU roaming included.Then when I arrived on holiday in Spain rather ...

Resolved! I need put promise to pay

Hi

Resolved! Can i swap my upgraded phone?

Hi! i just got a Samsung Flip 7 phone yesterday as an upgrade but i really dont like it. I'm 55 and prefer the style of my old phone. Can i swap it for another phone? How do i go about it?Thanks in advance for any help

Resolved! Complaint wait time

Hello,Does anyone know how long it’s taking for getting a callback in relation to complaint I lodged via the website? I had a complaint reference sent to me via SMS last night.Thanks.

Resolved! cuatomer services

is it possiable to talk to a customer service agent on line

Double charged for eu roaming

My most recent bill included roaming charges for a trip to Italy. Some days were charged at £2.59 per day as I expected, but some days were charged at £5.18 per day. I called 150 and was advised that this double-charging is a known issue affecting lo...

Resolved! Regain access to EE sim which shows cancelled

@EE service teamHi cancelled my plan when I left the UK. Now I need to access my phone number again as some of my other accounts are connected to this number. What can I do? Where do I talk? I am currently outside of the UK so I cannot call them and ...

Resolved! Channel Returns webpage url

HiDoes anyone know the url for the Channel Returns page?Spoke to an advisor called Thomas about an hour ago to cancel my 30-day rolling contract; EE have decided to increase my £9 plan to £13 without any benefit to me.This Thomas offered me the same ...

Resolved! Incorrect Bill

Hi ,Any suggestions on who to contact EE when a bill is incorrect and attempts to contact EE complaints fail? is the best solution to vote with feet and leave?any constructive thoughts would be very much appreciated.Thank you.