Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Phone bill

Hi how do I see my next phone bill

Compensation

How do I get EE to pay non activation compensation when they accept that it is due when I speak to a guide and then state I am not eligible when I query with another guide why it has not been paid into my account. Is there a statutory means to make...

Resolved! change of payment details

In connection with the transfer to another bank, Nationwide, I ask you to write off the payment for my number (07*********) using the following details, starting from November 2025, with respect Andrei [Mod edit - details removed. This is a public f...

Resolved! Can i raise my allowances on new contract

Resolved! Re: Change address

HiI moved to a new flat. I want to update the new address.

Resolved! EE contract is finishing and rate is increasing

Hi,I pay £25.32/month for my EE contract.This gets me use of my mobile router (4GEE Router Model B625-261) which I use to access the internet on my laptop.Also, it includes my mobile phone which is not a smartphonE, its just a "dumbphone", so its not...

Resolved! Outgoing calls

I requested and received a list off all my outgoing calls for October, it only show calls that connected. Can I get a list off every number I dialled whether it connected or not?

Resolved! Billing error

I need someone from the EE team to call me asap

Resolved! Contract for signature

I need to sign a contract ,where will I find it

Resolved! Downloading Previous Bills

HiI can see there have been issues with this previously but I haven't seen a solution.I'm working on a web browser, not the app, and can view previous bills but it wont let me download as a pdf. There is in theory a link to do this but it is not an ...