Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59243 Views
  • 69 replies
  • 14 Helpful

Resolved! Bill

Hey need to pay my bill but can’t ring out phone not linked to account please help

Stowe1 by Visitor
  • 29 Views
  • 2 replies
  • 2 Helpful

Power of Attorney

Not happy with the service at EE. Just tried for the last hour to talk to somebody about registering as my Father in Laws power of attorney and they didn't have a clue. This website is now useless, it used to be easy to talk to someone online or via ...

Resolved! What happens at end of contract

Hi I'm on the old style plan were I only have 1 payment. I went to store to ask about what happens when my phone contract ends on 27th February.I was told I would continue to be billed at my usual charge.I asked so if I do nothing I'm still going to ...

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Resolved! Credit Refund

  I paid my bill in full on 23/01 so I could cancel my contract immediately after years of absolutely awful service and financial and emotional distress caused by EE. I received a text stating that to leave my contract early, the total charge would b...

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Resolved! Typo

Not to be that guy, but you have 2 typo's in a message you send.Will, should be "We'll"And there shouldn't be a full stop between "approx" & 7 

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Resolved! Upgrade due- no option for all in one package?

My contract is due in February - EE have been sending me messages about upgrading for a while. Logged in today to have a look at options.Can we not just select a phone and then decide on a plan and have one monthly price now? Or is it hidden in the w...

Mills705 by Contributor
  • 189 Views
  • 10 replies
  • 1 Helpful

Resolved! First bill from EE

Just received my first bill from EE.  What is the charge for £123.29 and why does is contain the word 'default?!  

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Resolved! Nothing 3a update

HiSo I've had my phone for nearly a year,(nothing 3a) and no updates, and nobody in store or on the phone knows what to do, obviously there has been no security updates since February last year, and android 16, maybe it's time to change my phone to o...