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Misled About Contract Length

StreamingArt
Investigator
Investigator

‎08-10-2026 10:26 PM - last edited on ‎09-10-2026 12:35 AM by EE Community Moderator

I agree, I was pushed into this contract thinking its a 12 months but then it was not and now I am stuck and they are not helping at all, .. no one to reach out too and when I do they say u have to pay to end contract even if I dont use their sim they say its not their fault I am not using it .. and that I still have to pay for something I am not using ...

[Mod Edit - Title added]

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4 REPLIES 4
ee_user14
Expert Contributor
Expert Contributor

‎08-10-2026 10:37 PM

Plenty of ranting but precious little detail.... Can you perhaps explain what exactly you mean by..

"pushed into this contract", "they are not helping at all".... "no one to reach out to"..... none of those statements mean anything without a little explanation.... but feel free to provide a detailed explanation....

It's absolutely right to say that "I still have to pay for something I am not using" if you have a legally binding contract and EE are upholding their side of the deal by providing service.

Do please give some explanation of your circumstances. I suspect you'd rather post once and then not bother.

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Schockwave
EE Community Star
EE Community Star

‎09-10-2026 04:02 PM

@StreamingArt , when you took out the contract, did you not check the length of it? 

Unfortunately, you will either have to keep using the SIM card until the minimum term is up or pay off the rest of the contract, they are right with what they say, as you could have checked it before agreeing to it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
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StreamingArt
Investigator
Investigator
In response to Schockwave

‎09-10-2026 11:15 PM

Thank you for taking the time to answer, the thing with calling the number and talking with someone .. I called and they said a manager will speak to me and 57 minutes later on hold they closed the phone on me and tried to call back and their schedule ended so they did that on purpose to waste my time.. I wanted to speak about my complaint that they closed without any solution..

When they gave me the contract I was at the train station in need of internet addon because I needed it for the train app when I called them for extra internet the guy said it will be fir a month but ended up to be contract for 2 years 

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StreamingArt
Investigator
Investigator
In response to ee_user14

‎09-10-2026 11:18 PM

Pushed into the contract - I wanted a data add on but the guy gave me contract

They are not helping at all - called and was put on hold for 57 minutes then they dropped the call on me 

No one to reach out - they are closed when I finish work and via chat 

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