Hello!
Today, Tuesday the 7th of July around 10:30 am this morning, I went through the EE App and went through the process of ordering a SIM Free iPhone 17 Pro 256 GB Blue edition.
I chose the EE Finance - everything went through OK, chose how much I wanted to pay and contract length and was happy with the payment amounts.
I was doing this on my iPhone 13, which is up to date, I have done all updates and am able to make purchases via other apps ok, it’s not a me or phone issue.
It got to the end, where you put in your bank details etc, sign your life away and click the payment option, you then get the push notification from the bank app to authorise the payment, done that and went back to the EE App, where it said along the line of you have paused your notification - you need to type in the verification code again and do the payments again, putting in details and verifying the payment via bank app.
This went in a loop for about 5 times, so I closed the EE App for a minute or two and went back into it, got a message along the lines of we have cancelled it because it was incomplete, go to the basket to continue.
Go to the basket and get an oops, something went wrong whilst loading the finance, go back or try again.
Go back goes to home page and try again just produces the same error.
Phoned 150 and got through to billing, explained the issue to the advisor who basically had no idea what I was on about and tried to sell me an iPhone with SIm plan - again when I told her that I had an existing order, which appears to be stuck in the system, that it was not a SIm package but SIM free deal for iPhone - she put me on hold and said she spoke to a manager apparently who advised there was an issue - known - where they can’t place orders which specifically started at 10:15 am and will be sorted by 5.
Guess what? not fixed - she just wanted me off the phone.
how can this ghost / stuck order be fixed?
same issue on iPad ee app and also ee website.
