Welcome to the Community, @carla_carmelino 😊
Occasionally with SIM orders we'll need some further details before we can proceed with setting up the contract.
If you haven't already, I would check through your emails, including spam and junk, in case you've received anything requesting you to get in touch.
Alternatively you can give us a call direct and ask to speak to our web sales team - just have your XK order reference number on hand so we can locate your order quickly.
Peter
