Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65686 Views
  • 120 replies
  • 15 Helpful

Resolved! Delivery Pin - mobile number?!

Hello everyone,Dpd tried to deliver two parcels today, a watch and some earphones, it seems a pin was required, which I did not have. I logged onto the DPD app and it said there was some problem tracking the parcle (which irritatingly I had in my han...

OsAddict by Explorer
  • 268 Views
  • 4 replies
  • 1 Helpful

Resolved! i need a receipt

i need a receipt for an ee phone i bought a few weeks ago. how do i retrieve it_ 

Resolved! New Order

I ordered my Google Pixel 10 Pro 128GB Obsidian on the 20/02/26 and I received a confirmation email with my reference number but when I use it to track my order it isn't being recognised neither is it showing on my app in the order section.The deposi...

Jade1520 by Visitor
  • 184 Views
  • 2 replies
  • 1 Helpful

Resolved! Estimated iPhone 17 pro max delivery

Hello, I’ve ordered an iPhone 17 Pro Max silver 256GB on the 19th and was informed that my order would be dispatched within 24 hours, what are the estimated delivery times for this phone?

Izzymac_ by Explorer
  • 228 Views
  • 3 replies
  • 2 Helpful

Resolved! Re: No update for my iPhone 17 pro max

Subject: Urgent: Order Status Update Required or Refund Request Dear Sir/Madam, I would like to draw your attention to my recent phone order. I have not yet received any update regarding its status. If you are unable to deliver the phone within the p...

Resolved! Re: Talk to advisor

07********* please, I can't get into my account? Hannah *****[Mod note: Edited number from public post. Edited name] 

XcroftyX by Visitor
  • 140 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone 17 Pro max

I ordered the iPhone 17 pro max on Friday the 20th I haven’t got any emails apart from the confirmation email was just wondering if there is still a long wait time for these phone. 

Baris0 by Visitor
  • 131 Views
  • 1 replies
  • 0 Helpful

Resolved! Order confirmation

I placed and order on Saturday, received my order confirmation with confirmation of contract summary.  However, I can't see an order reference number so am unable to track the progress and haven't had any further communication.   How long does it tak...

malx24 by Visitor
  • 127 Views
  • 1 replies
  • 0 Helpful