Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71424 Views
  • 124 replies
  • 15 Helpful

Resolved! Upgrade orders

I placed an ordered on Thursday after 3pm. For upgrade. Still no updates on the track when should this be delivered. Its a samsung galaxy chrome book 16in 4g.

Abby33 by • Investigator
  • 151 Views
  • 1 replies
  • 1 Helpful

Resolved! Where is my Order

August 7th I upgraded my phone and placed an order for a new device. When I go to track my order it still says 'awaiting dispatch'. There has been zero communication about the whereabouts of my order, when I go to the FAQs page it says that all order...

NIken by • Visitor
  • 155 Views
  • 2 replies
  • 1 Helpful

Order confirmation

I placed an order paid a fee and got an email saying you have my order and if you need more information you will contact me how long does it take to know if you have got the phone ? 

Criag35 by • Visitor
  • 132 Views
  • 2 replies
  • 0 Helpful

Lack of communication

I am contacting you regarding an order I placed on Sunday, as I am becoming increasingly concerned about the lack of communication regarding my purchase.I have now received a text asking me how my courier was, which is confusing as I have not receive...

Refund Not Arrived

Ordered an Oppo A5 on 17th May. Never received and EE told me it was out of stock and would issue a refund on 15th June (after I made multiple phone calls and was fobbed off multiple times). Two months later no refund.  No option on Customer Service ...

MSS21 by • Visitor
  • 136 Views
  • 1 replies
  • 0 Helpful

Where is my order

I ordered a new phone on 10th August and I still haven't received a confirmation email on when phone will be delivered. I have had a text to see if I am enjoying new plan but that I haven't received phone yet to start it. The order was through the ch...

Resolved! upgrades and return

Hello, Our contracts are due to end next month, but we decided to upgrade last week. Unfortunately, only one device was sent, and the other was not, so we decided to cancel the orders and redo it later when we come back from our holiday.  The device ...

Moons111 by • Explorer
  • 2540 Views
  • 10 replies
  • 8 Helpful

Resolved! Upfront Payment Taken but No Order Confirmation or Email from EE

Hi,I tried to purchase a phone on a monthly plan through the EE website. The upfront payment was taken from my bank account, but after making the payment, the website redirected me to a blank page.I haven’t received any confirmation email, order numb...

drnc by • Visitor
  • 201 Views
  • 1 replies
  • 1 Helpful

Resolved! Order cancellednby the fraud team

Hi on 3/8/25 I ordered an iPad Pro m5 on the 5th I called and was told to go to the store, to be told that it was suspected fraud improved it wasn't alone with ID and told it would be releases since then I've been back and forth the original ipad has...

Fericsson by • Investigator
  • 151 Views
  • 3 replies
  • 0 Helpful