If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I canceled order no ************ on April 02, 2024, via phone call at around 4.30 PM. The customer service representative said that my refund would be available within the next two days. Unfortunately, my refund amount of GBP15 has not been credited ...
Last week set up a new sim and broad band contract all OK, just received an email saying I've cancelled it? This is not the case can you advise TIA
Hiya, I recently ordered an Iphone 15 Contract on the EE website, its taken the money out of my bank account but i have had no confirmation email at all. It just refreshed the page when the payment was approved.
I received a XKO order number does that mean I have been approved? The order tracking does not work!
Being given the run around trying to apply my EE Perks code to my upgrade. I'm not selecting a pre-discounted package, I'm trying to do a flex pay as the terms state this is valid for, and yet every time I enter the code I get told no. No one can hel...
Order date: 22 Mar 2025 - nothing yet...
Hi all, I’ve ordered a new phone had the confirmation email but nothing else, delivery says 1-2 working days and it’s been a while now and haven’t even had anything about delivery. Any help would be appreciated as I’m not able to contact EE directly...
i chose a delivery to store and requested DPD to deliver it on specific date as currently I’m out of country. However DPD delivered it next day despite the request. How long does EE store hold the package for collection? I’ll be able to collect the p...
Hi went for a contact phone on the 19th Of April...with an upfront cost of 30 pounds ..After the credit check it was declined..but EE still have my 30 pounds. I would like my refund put back into my account ASAP . I have phoned so many times... now t...
It's been more than 10 days since I contracted internet at my residence and I made a change to my current chip plan, making the payment monthly. Until then, everything was very smooth. Everything was done in the store, then in person, where one of th...
