Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55785 Views
  • 118 replies
  • 15 Helpful

New contract

Hi I have applies for a new contract with ee and received a email with a xko number Does that mean I have been accepted 

Hi

I ordered a iPhone 16 on the 19th of June and haven’t got anymore details when it’s going to be delivered.. just wondering when it’s being delivered 

Tim2025 by Visitor
  • 126 Views
  • 1 replies
  • 1 Helpful

Resolved! SIM Order

so i need to wait a week or so to get a sim? can i cancel better off getting one from the shop..

Resolved! Confirmation email.

Good evening, just order a new pay monthly phone, at the confirmation screen it just said thanks for your order got the email and it says ‘call us to discuss’ but when looking at the actual email it mentions nothing about calling them just they will ...

Jdunn3 by Explorer
  • 191 Views
  • 3 replies
  • 2 Helpful

Resolved! Orders getting cancelled

Hi, I have tried to place an order 5 times for a sim only deal, esim, with number port. I don't get a confirmation order by email and I then get a text saying my order has been cancelled. XKO ****** as an example. Is this a bug?! Thanks, James [Mod e...

jambus75 by Explorer
  • 1019 Views
  • 5 replies
  • 2 Helpful

Phone Order

HiPlaced an order for a phone 2 days ago, not had any confirmation of the order.  Tim

ClaytonT by Visitor
  • 196 Views
  • 1 replies
  • 4 Helpful

Order

I placed an order for an iPhone 16 pro I payed the upfront cost but after I paid this the screen remained the same but payment was taken and I've had no email all day 

Nakita98 by Visitor
  • 331 Views
  • 3 replies
  • 5 Helpful