Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57825 Views
  • 122 replies
  • 15 Helpful

My phone delivery

Hi I am just wondering when my phone will be dispatched as I ordered yesterday morning and only had a email to say it’s been processed and that they will let me know when it’s been dispatched but now when I look online it’s out of stock now. When I t...

iPhone 17 arrived in used condition

I ordered a brand new sim free iPhone 17 on Saturday and arrived this afternoon. The box was a bit battered and used and the phone had fingerprints all over it with no protective plastic on the screen. The cable and papers in the box were also dishev...

Resolved! Update on delivery please.

Hi EE. I have ordered a 17PM in orange nearly 2 weeks ago. no update as of yet. any idea when you will be getting stock in to send these out ? thank you. 

Mikewearn by Investigator
  • 163 Views
  • 4 replies
  • 2 Helpful

Re: My phone delivery

I am looking at my messages about my new phone but I don’t know if it is coming or if I need to confirm it. But I can’t find anything that I can confirm it 

Donnam5 by Visitor
  • 115 Views
  • 1 replies
  • 0 Helpful

Resolved! Can't track & cancel the order

I ordered iphone 17 a few days ago and i was not able to track my order in ee website to cancel it. I used the Sender`s Reference on DPD but there's problem as below screenshot. I tried to call customer service at least 10 times but nobody has picked...

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invoice number

hi , I got my phone in store and I have the receipt and paperwork but can't find my invoice number anywhere ,anyone help with this ? thank you 

marka21 by Visitor
  • 2690 Views
  • 12 replies
  • 2 Helpful

Resolved! Placed order and it says they'll be in contact via SMS

Hi, it says in the email that they will be in contact via SMS, and no where within the email does it say that i need to call them, however the title of the email says i need to call EE even though the email says nothing about that being needed. It's ...

iPhone 17 pro

I put in for an upgrade for the iPhone 17 pro 512gb on 24/9/25 and only had ordered confirmed and no date any idea when will I get an update on delivery? 

Wingo86 by Visitor
  • 119 Views
  • 1 replies
  • 2 Helpful

Resolved! Ordered Laptop, Came With Incorrect CPU, GPU & RAM.

Order an Acer Nitro V14 with the following spec:AMD Ryzen 7 8845HSNVIDIA RTX 405016GB RAMI was sent an Acer Nitro V14 with the following:AMD Ryzen 5 8645HSNVIDIA RTX 30508GB RAM This is really poor behaviour from EE. I’ve had nothing but issues with ...

Alan16ac by Visitor
  • 155 Views
  • 2 replies
  • 0 Helpful