Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58328 Views
  • 122 replies
  • 15 Helpful

Resolved! No reference number

I’ve placed an order and not received a reference number. Dpd have attempted to deliver but as I have no reference number I cannot access my 4digit pin on their website 

Megmol80 by Explorer
  • 102 Views
  • 3 replies
  • 1 Helpful

Resolved! No order information

Hi i pay £30 upfront for a new contract with EE, than do give me any track number or send me any email saying if approved or not ,just a blank page. I would like to know about the phone or my money back regards Feli *********@gmail.com [Mod edit: Ple...

Resolved! Order iphone 17

Hi I be try order iPhone 17 pro and br paid £30 pounds tjen ee be send e mail me say pleaee call.us I am deaf how I call them.please use e mail.ok thank you 

Where is my Order

I placed an order on Friday 26th September but I’ve still had no email or txt message and when I’m trying to track it on the app it’s saying my order number is wrong? 

Apple ultra 3 despatch question

I ordered the ultra 3 on Saturday, the app says it’s been despatched (on Monday) but there is no date of despatch or tracking number. I expected it to be here by now, what has happened please?

Jenny159 by Explorer
  • 90 Views
  • 3 replies
  • 0 Helpful

Update on my order

Hello EE, I pre-ordered a new iPhone on 12/09/2025 and I am still patiently waiting for an update. I have not yet received any confirmation or dispatch email from EE. Could you please provide me with an update on the status of my order and when I can...