Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

Resolved! Store down for maintenance as credit check completed?

Hi! just placed an order for EE BB and Sim Only. Got to the landing page saying I need to pay £20 deposit due to result of credit check. clicked that I agree and to go onto next page to pay said deposit and complete order - store down for maintenance...

N4th92 by Explorer
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  • 2 replies
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Resolved! My order

I have not received my order what do I do ? 

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Orders

I placed an order but every time I try to track it it says my time has run out try again but I do try and it just does the same thing over and over 

Absolute joke of a service

So my phone had broken so I ordered a new device. Explicitly made it clear that I would not be able to access any messages or anything sent to the number registered with my EE account because it's broken. When actually trying to order the phone, I wa...

Been a week since I ordered and no update???

HiI ordered a phone on the 13th March and whenever I track it with EE it says it's been dispatched but I haven't heard anything since? DD has been set up but I don't have the phone.

Resolved! Trying to order, but invalid email?

Hi - trying to activate an EE one subscription as an EE broadband customer.When trying to go through the checkout process, on the first page (About You) I get an error about an invalid email address, nowhere on the page has it asked me to confirm any...

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geo637 by Investigator
  • 201 Views
  • 5 replies
  • 8 Helpful

iPad Delivery

I ordered a ipad a16 on the 13th i ordered it to the ee store near me so i could go and collect it but I haven’t heard anything back about it and it’s now the 18th 

Luca28 by Investigator
  • 152 Views
  • 5 replies
  • 3 Helpful