Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62180 Views
  • 120 replies
  • 15 Helpful

Resolved! Iphone 17 pro

Hi, Ive just joined EE from Vodafone, I ordered the Iphone 17 pro on sunday. The order has gone through and got the contract email but I had a text to say theres an issue with my order and to go on the link they've provided to talk to one of their gu...

Upfront money taken, no order confirmation email

Hi hope anyone can help or had similar experience. I placed an order for iPhone 17 pro yesterday at around 16:34pm. Upfront payment has been deducted from my bank but it says as pending. Also it strange but for some reason I did not receive any order...

sshini93 by Investigator
  • 136 Views
  • 1 replies
  • 0 Helpful

Resolved! Order cancelled

Yesterday I ordered iPhone 17 pro max and today it is showing cancelled I paid 30 pounds upfront what to do now? 

Resolved! Upgrade issue

HiTried to upgrade my mobile today via live chat.. there is an early upgrade fee of approx £186, but was told if I sign up for EE broadband this would be waived. So I did.. paid £80 deposit when setting up the broadband. Went over the phone I want an...

ktan88 by Contributor
  • 181 Views
  • 3 replies
  • 3 Helpful

Resolved! der tracking – XKO*********

Hello,   I ordered an iPhone 17 Pro Max on 23/11/2025 (Order ref: XKO*********). I have not received any tracking email or SMS. I cannot receive SMS on my UK number.   Please send me the tracking link.   Thank you, Walid ******mail : *****@*********c...

Walid92 by Visitor
  • 80 Views
  • 1 replies
  • 1 Helpful

Resolved! Change my mind on new phone

So I recently took out a new contract with an Iphone 17 Pro, and am happy with the phone. However, I was not aware that there was a Pro Max available and that the size would be smaller... I'm used to using larger phoned due to my bad eyesight and now...

Resolved! Unsure about my confirmation email

Hey everybody. I ordered myself an iPhone 17 pro max with SIM a few hours ago, and I still haven’t received any sort of confirmation or notification that EE have received my order. I’ve checked my email is correct on the account, and I’ve checked my ...

Paigemx by Investigator
  • 389 Views
  • 11 replies
  • 3 Helpful

Terrible service from ee and DPD

I’ve received absolutely terrible service on my new iPhone delivery. After preordering and waiting weeks, I finally got a message that it would be delivered. I rearranged my plans to be in but no delivery. At the end of that day, the information upda...