Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64974 Views
  • 120 replies
  • 15 Helpful

Order

  Good evening, I placed an order after February 5th, what is happening with my order? This is the order reference number that I received by email.XK0********  

Order

When I go to track my order it says that they don’t match I have triple checked them what should I do

How to make a compliant

I’ve waited in for 2 days for my new phone and still no delivery and I can’t speak to anyone except a robot, how do you make a complaint please? 

Suzysue by Visitor
  • 85 Views
  • 2 replies
  • 1 Helpful

Resolved! Ordered phone

Hello,I ordered a phone over on Tuesday and paid the deposit but not had any confirmation email. I have had my plan details email but nothing else. How long do I have to wait for confirmation etc? 

Resolved! Can't track order

I ordered a new phone and contact yesterday afternoon had a confirmation email but my order reference number is not working and can't track it HELP 

Blush247 by Explorer
  • 154 Views
  • 4 replies
  • 1 Helpful

Resolved! Orders

Fold 7 

Joeyt84 by Investigator
  • 151 Views
  • 8 replies
  • 0 Helpful

Resolved! Re: Live chat

Hello, please help me urgently. I made a contract for a phone. They took the money from my bank account, but I didn't receive the order number by email and no confirmation.

Resolved! Order Cancelled

Hi so last Tuesday I tried getting my first contracted phone, unfortunately due to my circumstances I’m unable to have a contract phone and the order got cancelled. I paid £50 upfront before the cancellation, I then got a message the morning after sa...

Re: Phone not delivered

Having the same problemordered a new phone, DPD Claim that upon delivery attempt no PIN security code was available. INCORRECT as we know that no attempt was made by the driver to deliver the phone. We know the van, tracked it and saw it miss us comp...