If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello Iv ordered a contact phone but had no confirmation email or text but they have took £30.00 what does this mean
I ordered a new phone nearly 10 days ago as I’ve moved from o2 to ee. No update on when it’s going to be delivered. I’ve tried to call multiple times on different numbers but no help/answer
Hi guys, me again. Apologies for all the questions So today I ordered my first ever pay monthly phone ( Galaxy S25 Ultra ) . I'm just curious as to when it will arrive as I placed the order online It says that it will arrive within 2 working days if ...
What a joke, i ordered a new line & EE messed up the address when passing delivery address to DPD & now 2 deliveries attempts have failed because the DPD system pin placement of the address is wrong to my location.I am now being told that they cant a...
Hello I’m Marjan ******** I’m today pay and give order galaxy Samsung S 25 and my order number:********* I’m neither understand how I’m coming my order [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Ordered the s25 as a new contract on the 5th Feb, was told it would be dispatched the following day for next day delivery. The tracking information is currently saying awaiting delivery date confirmation as it has not been dispatched as of it. Phone ...
Hello,I just tried to order a new sim-free iphone off the EE store, when I clicked pay and approved it via my banking app, it loaded and then said that something went wrong and to try again/different payment method. The transaction is currently pendi...
I recently ordered broadband and am trying to track my order but keep getting "E00001: Service Error. User Reference is REF20250211-1739248254594." Has anyone had this before?
Hello, when upgrading I traded in my old phone, received an email saying the old phone was revived at the weekend and now I have received an email saying phone not received and I have been billed £500 pound for the upgrade, I am extremely angry about...
When I input my order number (begins with xko) the search returns “oops! Your order number timed out” - why is this? Is my order confirmed? I’ve already paid the money upfront and set up a direct debit
