Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72197 Views
  • 124 replies
  • 16 Helpful

Resolved! Order booted back to beginning

Hi tonight I went through the process of buying the new iphone 18 with a contract with EE. Leaving Sky. I went through the process of selecting my phone, my sim options etc. did the credit checks and security. Received the contract summary email. The...

iPhone 18 delivery

Hi all. I joined EE on Saturday and ordered the new IPhone from them. They said it’ll be here on Monday and DPD who was delivering it said it would be here by 3-4pm. I waited until then and got a message saying “it’ll be here in the next 45 minutes” ...

Toby61 by • Explorer
  • 167 Views
  • 3 replies
  • 0 Helpful

Cant add to Basket

I'm trying to add a PS5 Pro to my account, but it always comes up with "something went wrong". I've also tried adding a Pay Today to my basket but it always comes up eith error messages.I've tried logging out and doing it that way, but still no chang...

Resolved! New order

iPhone pro max burgundy 256 I ordered on the 23rd/24 when can I expect a pin 

Jiphone by • Investigator
  • 174 Views
  • 3 replies
  • 1 Helpful

Resolved! New Order

I ordered an iPhone 18 pro max 512GB Burgandy on 25/09/2026 and I still havent recieveed an esmil with rough estimated delivery date? I have my order confirmation but still dont know when its coming 

DPD Delivery PIN issue

Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous.  Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiv...

i-luiz by • Investigator
  • 38802 Views
  • 28 replies
  • 25 Helpful

Resolved! 18 Pro Max

I pre-ordered my 18 Pro Max (black 256g) on 12th September to be delivered to the EE store in Bournemouth. When will they arrive please, and will I get a notification?

angiej by • Explorer
  • 147 Views
  • 2 replies
  • 1 Helpful

Resolved! Wrong colour received

Hello my name Brian. I order the wrong colour of the new mobile as is should be black not burgundy  [Mod edit - removed surname. Please do not post personal details in the community]

Resolved! 18 Pro Max 1TB Burgandy

I ordered the 18 Pro Max 1TB in Burgandy on the 21st and believe it said usually within 28 days, however a couple of days ago I noticed for a new order it said usually within 21 days. Is there a chance that I might get it sooner based on this? I'm be...

MrsS27x by • Visitor
  • 140 Views
  • 1 replies
  • 1 Helpful