If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a tv add to plan that was delivered damaged. It has taken 2.5 weeks, and being told on 5 occasions the damaged tv would be collected to realise that collections booked actually mean to drop off at a depot.12 calls, several emails and online...
Hello.I recently struggled to connect a new SIM card to the phone I received as part of my contract extension.After many attempts, I succeeded and I hope it stays that way.I have a different problem, actually, it's not mine. This morning I received a...
Anyone else had a new phone not delivered. The package just slung in the door a second later my son checked the package no phone . Postman was called back agreed there was no phone ( got this on ring doorbell footage ) he said contact the supplier t...
I had a similar issue with them. I ordered a smartwatch with payment on my SIM plan (+24 pounds monthly) on 20 June 2026. I couldn't cancel the order an hour after placing it, even though it hadn't been dispatched (which was against their stated poli...
I ordered a pay monthly phone and SIM and it's been more than 2 weeks and it's haven't been dispatched yet. Why is that? Thanks in advance
* Orders an E-Sim (orders at 0:00 recurring daily - no issues in the past)* NO confirmation email* Can’t link account to view E-sim due to Page being down* despite my critical need for one at a late night where there is zero support I’m left stranded...
Placed and order on Friday morning but have not had any updates at all. Entering the XKO number from the confirmation email brings up an error. I've requested a pac code from my old provider but nothing has been transferred yet. Any help would be app...
If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered broadband on Saturday, to be delivered today Monday 17th August. However, I have had no notification from DPD that they have received my order or that it has been dispatched. I have tried tracking it but it says my order number is invalid. ...
