Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63803 Views
  • 120 replies
  • 15 Helpful

Resolved! Order and tracking

I ordered a iPhone 17 pro on pay as you go 3 days ago, the expected dispatch time is 3 days and I have had no further contact since the confirmation email, I have tried many times on the track my order page and every time it says the the order has no...

Addie3 by Visitor
  • 113 Views
  • 2 replies
  • 0 Helpful

Resolved! Phone

Where do I get my order reference number. Ordered a phone on the 31st and still have not received any emails or texts with an order reference number. In store told me to contact customer services which was no help either. I cannot track the phone.

Molls123 by Contributor
  • 364 Views
  • 16 replies
  • 1 Helpful

Upgrade

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD. 

Sophie_Bynam by Established Contributor
  • 1487 Views
  • 78 replies
  • 5 Helpful

Resolved! Mobile held at dpd depot london

My iPhone order has been held at DPD London Docklands depot for 5 days. This is a high-value item and clearly delayed!!investigation with DPD is between EE and DPD. I am requesting resolution!

Ash206 by Explorer
  • 218 Views
  • 4 replies
  • 1 Helpful

Resolved! Misleading New Year Switch 2 Deal

I ordered the Switch 2 New Year's Deal, which showed in the image 24 months of Switch Online. Recieved it today and there's only 12 months inside the box. Looked back at the order, and it does say 12 months in the description. Maybe don't put 24 mont...

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Resolved! Contract phone

Hello can someone help ive placed a order for a new contract but ive not had a email confirming my order and payment 

Cazza30 by Visitor
  • 97 Views
  • 1 replies
  • 1 Helpful

Resolved! Issue with Order

Hi, I ordered iPhone 17 pro max on 30th December 256gb for upgrade I’ve rang a  few times I’ve heard absolutely nothing about when I will be receiving this, I though they would have emailed me but absolutely nothing 

Josie29 by Established Contributor
  • 352 Views
  • 16 replies
  • 2 Helpful

Resolved! ORDER

 I placed an order for PAY MONTHLY on the IPhone 17 Pro, Deep Blue, 256GB on the 15th January, I got an email saying thanks for your order. I then got another email on the 16th saying about your order and your order is confirmed and to tap View Updat...

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