Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72073 Views
  • 124 replies
  • 16 Helpful

Resolved! Order delay

Why my order is delay when iphone 18 pro max black 256gb is in stock now?? Ive ordered on 25th when was 1-3day delivery. 

Ciri1 by • Visitor
  • 198 Views
  • 1 replies
  • 1 Helpful

Resolved! Order booted back to beginning

Hi tonight I went through the process of buying the new iphone 18 with a contract with EE. Leaving Sky. I went through the process of selecting my phone, my sim options etc. did the credit checks and security. Received the contract summary email. The...

iPhone 18 delivery

Hi all. I joined EE on Saturday and ordered the new IPhone from them. They said it’ll be here on Monday and DPD who was delivering it said it would be here by 3-4pm. I waited until then and got a message saying “it’ll be here in the next 45 minutes” ...

Toby61 by • Explorer
  • 153 Views
  • 3 replies
  • 0 Helpful

Cant add to Basket

I'm trying to add a PS5 Pro to my account, but it always comes up with "something went wrong". I've also tried adding a Pay Today to my basket but it always comes up eith error messages.I've tried logging out and doing it that way, but still no chang...

Resolved! New order

iPhone pro max burgundy 256 I ordered on the 23rd/24 when can I expect a pin 

Jiphone by • Investigator
  • 164 Views
  • 3 replies
  • 1 Helpful

Resolved! New Order

I ordered an iPhone 18 pro max 512GB Burgandy on 25/09/2026 and I still havent recieveed an esmil with rough estimated delivery date? I have my order confirmation but still dont know when its coming 

DPD Delivery PIN issue

Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous.  Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiv...

i-luiz by • Investigator
  • 38650 Views
  • 28 replies
  • 25 Helpful

Resolved! 18 Pro Max

I pre-ordered my 18 Pro Max (black 256g) on 12th September to be delivered to the EE store in Bournemouth. When will they arrive please, and will I get a notification?

angiej by • Explorer
  • 139 Views
  • 2 replies
  • 1 Helpful

Resolved! Wrong colour received

Hello my name Brian. I order the wrong colour of the new mobile as is should be black not burgundy  [Mod edit - removed surname. Please do not post personal details in the community]