If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
hi, so i placed an order and i got the email today saying order confirmed. it won’t let me track the order through, saying that the order number/email or phone information is incorrect when it isn’t and im not sure how to solve this. thank you!
Hi,Place an order last night for phone and sim through the app.Took me through payment and verified with bank. Then no money taken or pending but received email with contract summary. Has it gone through? Thanks
Hi I placed an order yesterday afternoon and received a confirmation email but nothing since. How long does it normally take to process an order if its done online?
Ordered iPhone 17 pro max says was dispatched with reference id number don’t work in tracking that was 2 weeks ago sending to EE Shop still no text or email
I had a salesman come to my door last week offering EE broadband and mobile. I'm currently on Plusnet so a swap to EE seemed straightforward and the price was cheaper than what I currently pay. They also said there wouldn't be a termination fee for P...
I ordered an iPhone 15 on Wednesday the 20th May but I have received no email or delivery confirmation/instructions, it turned up today but I wasn’t able to receive it as I didn’t have a PIN. I’ve tried to call EE 3 times on Friday to let them know e...
I ordered a iPhone 17 last night roughly around 11pm, I recieved a "Thank you for your order" email which says "Thanks we've got your order, well begin to work on it straight away" and my plan email but tracking is still unavailable. I was just wond...
Hello, I have an enquiry regarding my order i made first for an iphone and second for a samsung as i thought it hasn't been processed but them both end up in the same situation by having nothing else apart of the 2 emails of confirmation and that it ...
Hi. Im new to EE and switching from 02 to EE, I placed an order more than 24 hours ago, ive received my pre contract email, ive paid £30 upfront fee which is still pending. But ive had no confirmation email and herd nothing back its getting abit fru...
