Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42410 Views
  • 92 replies
  • 12 Helpful

Resolved! Entered wrong phone number on order

Hi, I placed an order yesterday and put the wrong phone number, is there any way I can change this via email as I cant make outgoing calls from my current phone.Thanks

Resolved! Apple Watch Series 9 Stainless Steel Delivery Timings

Hello,I am looking at adding the Apple Watch series 9 stainless steel to my plan. Does anyone know how long it will likely take to be delivered. I am suppose to be travelling on for 3 months on the 2nd of April so would need to arrive before then. Wo...

Resolved! Basket shows higher airtime cost than offered when upgrading

I am using MyEE on  the website to try to upgrade my phone to a Samsung Galaxy S24 Ultra, 1024GB, 24 months.  The issue I have is that even when I select the £29 Airtime plan, it goes to the basket as £37.  I thought that if I went all the way to che...

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Resolved! AirPod max

Hi, I ordered AirPod max, but says “out of stock. Available to order”. Does this mean they’ll be delivered? As the order was complete. If so, do you know how long it’ll take? Thank you.

Dw80 by Explorer
  • 439 Views
  • 6 replies
  • 2 Helpful

Rejected order

Good afternoon my name is Oladimeji and I ordered an iPhone 15pro max on October 2023, and I was deducted of £30 from my account, few days after I received a mail that my order has been declined that I will be refunded but up till this moment I haven...

Resolved! Disgusting service

I didnt like my upgrade filled in all the relevant paper work , received  the silver bag and posted it back in January . EE are saying that is not been received and I am liable I have proof of postage  which shows the post code I have never been trea...

Cancel order

Hi I just have ordered a sim with contract scout but I wanna cancel it how can I do that?

saba2252 by Explorer
  • 133 Views
  • 3 replies
  • 0 Helpful