Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71424 Views
  • 124 replies
  • 15 Helpful

Resolved! Refund

I bought an iPhone 17 pro max on October 31 but I received a message saying that there was something wrong with the order I went to the store I talked there and they canceled but until today I haven't received my money back, I called EE a week after ...

Julice by • Visitor
  • 508 Views
  • 4 replies
  • 1 Helpful

Resolved! Has phone order gone through?

 Unsure if this means phone order. Was accepted or not and don’t want to place another order if I was accepted for the phone / should expect it  

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Chery111 by • Visitor
  • 152 Views
  • 1 replies
  • 0 Helpful

Resolved! Order showing delivered but haven’t received it.

Hi. I placed an order for an Apple MagSafe charger on Friday. Yesterday I received an email saying it had been delivered then immediately after I received one saying it was on its way however if I try to track the order it says it’s been delivered. I...

Resolved! Order number

Can someone help i placed an order and recieved an order number but whenyou enter it , it comes up wrong number, the ipadi ordered at same time arrived but why the delay, i upgraded my mums on three network and it arrived next day. 

Tushea66 by • Investigator
  • 133 Views
  • 4 replies
  • 0 Helpful

Resolved! Order

I have placed a sim on contract but when I go to track order and put my order number in it don’t do nothing 

Tracking number unrecognised by Evri

I'm waiting a delivery of a new modem and EE emailed me with the tracking number.  But with that tracking number, Evri keeps saying 'We do not recognize this as a valid Evri tracking number. Please check and try again.'On this forum, I saw the alphab...

says delivered but nothing came

hey i’ve ordered a magsafe the last 3 digits of the reference number (204) and it says been delivered and a second after that email it says it’s being sent to me while nothing came?

rak17 by • Visitor
  • 102 Views
  • 1 replies
  • 0 Helpful

Resolved! Samsung s26 +buds pro 4

Hi. I try to buy Samsung s26 with buds pro 4 promo but it only shows when choosing mobile with plan option. I want to buy sim free phone and when I choose that option it shows only galaxy watch 8 as a gift. Is there a chance to buy sim free Samsung s...

Phone

Hi I ordered a iPhone 17 pro max payed the upfront fee and received an email with a tracking number xko and received a email with plan details does this mean I have been approved?