If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I placed and order, have the email etc. BUT I cannot track it or see that it's processing. when I go to the track my order page it continuously tells me that it's timed out which it isn't. id rather just know if I've been accepted or I can get my...
I ordered the new iPhone 17 pro max on September 21st 2025 and was advised up to 28 days for delivery. It has been over 28 days, I have called 150 and was advised Apple would send stock by today (24/10/25) and I would be updated. I still haven’t hea...
xko********* [Mod edit: order number redacted for your security.]
Dear EE Support Team,I recently made a payment for a new phone order on the EE website. However, after I completed the payment, I accidentally closed the page before receiving any confirmation.The amount has already been deducted from my bank account...
Placed an order on Friday for an upgrade on the Ultra 3 - natural with the Milanese strap.Website stated that despatch was expected within seven days.I thought great, they must’ve received some stock at last.Got the thanks for your money email but no...
Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ?
Hi there I ordered a new Xbox Series X that was to come with a £70 game card (which I got via text) and also a 24 month Xbox Game Pass Ultimate for 24 months. I have not received this or indeed dont know how to activate this. There has been no text a...
Hello EE members I am kinda new to this service but does anyone know how long it takes for a sim card to get delivered in the mail is it 4-5 buisness days
