Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57668 Views
  • 122 replies
  • 15 Helpful

invoice number

hi , I got my phone in store and I have the receipt and paperwork but can't find my invoice number anywhere ,anyone help with this ? thank you 

marka21 by Visitor
  • 2658 Views
  • 12 replies
  • 2 Helpful

Resolved! Apple Watch 11 Titanium 46mm - not receiving any order updates

HelloI pre-ordered the Apple Watch 11 Titanium 46mm. I was told it would be delivered within 28 days, but earlier this week the EE online store has changed the delivery quote and shows it within 7 days for new orders.I would have expected to have an ...

Resolved! Placed order and it says they'll be in contact via SMS

Hi, it says in the email that they will be in contact via SMS, and no where within the email does it say that i need to call them, however the title of the email says i need to call EE even though the email says nothing about that being needed. It's ...

iPhone 17 pro

I put in for an upgrade for the iPhone 17 pro 512gb on 24/9/25 and only had ordered confirmed and no date any idea when will I get an update on delivery? 

Wingo86 by Visitor
  • 112 Views
  • 1 replies
  • 2 Helpful

Resolved! Ordered Laptop, Came With Incorrect CPU, GPU & RAM.

Order an Acer Nitro V14 with the following spec:AMD Ryzen 7 8845HSNVIDIA RTX 405016GB RAMI was sent an Acer Nitro V14 with the following:AMD Ryzen 5 8645HSNVIDIA RTX 30508GB RAM This is really poor behaviour from EE. I’ve had nothing but issues with ...

Alan16ac by Visitor
  • 146 Views
  • 2 replies
  • 0 Helpful

Re: New phone

hi can you check and see where my new phone is please 

Resolved! Past orders

How do I find out my complete history with EE?

Abimur by Explorer
  • 146 Views
  • 4 replies
  • 1 Helpful

Can't get order confirmation

Dear EE Customer Support,   I recently attempted to purchase a phone and SIM contract online through your website. During the process, I paid an upfront amount of £30, which has already been deducted from my account. Unfortunately, I have not receive...

Resolved! Where is mi order ?

Where is my order and when I will receive my phone ? 

Stela3 by Visitor
  • 81 Views
  • 1 replies
  • 1 Helpful