If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
HiI upgraded my phone a couple of weeks ago and part of the upgrade was to trade in my old phone, i'm still waiting for the return package for my old phone. I spoke to a chat bot that gave me an email address but that bounced back.How can I request a...
The following link is not workong on the freestyle page https://ee.co.uk/samsungTVBudsFE
Hi,I have not yet received a delivery update text. I ordered the Samsung Galaxy S25 Ultra on 1st March 2025 to be delivered to my local EE store in Wigan. Is there any information on the delivery timescales for this phone? Any delays? I was not expec...
I recently purchased a Samsung Galaxy S25 from EE, and as part of the promotion, I received a pair of Galaxy Buds3 as a gift. However, I am experiencing an issue as these earbuds do not fit my ears properly and keep falling out.I would like to know i...
Ordered a new phone 4 days ago and haven’t heard anything since. Took the money and had 1 email to say thanks for the order. Tried calling but no help
I finally upgraded my phone after 3/4years. I’ve been with EE since they were Orange so yep 16+ years. The day of my delivery I got 2 time slots from DPD (EE’a contracted courier) (11:42-12:42 & later “Aaron” is delayed but will be delivering by 3:4...
I want to get a new phone on a contract
Hi I ordered Sony xm4’s from the EE website using guest checkout and I need the Invoice/E-Receipt to claim the 1 year extended warranty for them. Is there anyway I can add the order to my account to request the Invoice/E-Receipt?Thank You.
Looking for advice on dealing with EE. Ordered a Samsung 48" S90D OLED TV, which was due for delivery on 24th February. The courier cancelled the delivery and marked it as returned to sender (EE).Despite this, EE’s system now shows it as delivered on...
I still haven't received my phone since Monday, we order two phones but only one has arrived
