Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63075 Views
  • 120 replies
  • 15 Helpful

Resolved! Upgrade daughter’s phone

Hi, i wondered if anyone can help?Wanting to upgrade my daughter’s phone for Christmas. Is there anyway that I can do this (I hold all the accounts - multiple contracts - under my account) without any texts/communication going to her number.

Jharper1 by Visitor
  • 169 Views
  • 4 replies
  • 5 Helpful

Resolved! No support available for tech orders

I ordered a pair of headphones which arrived damaged. The order was never marked as fulfilled on the website, so I can't initiate a return.  When I try to contact EE to discuss this, and follow the relevant selections on the phone, I get through to a...

nl7 by Explorer
  • 153 Views
  • 4 replies
  • 2 Helpful

Resolved! Ordered iPhone 17 pro max

ordered iPhone 17 pro max - silver 256GB. New contract. Received confirmation email but no update on how long will be till dispatch. Can anyone help with stock / timescale ? Also can’t track order on account - still says no orders 

Danxx97 by Visitor
  • 161 Views
  • 2 replies
  • 3 Helpful

Resolved! Unable to track order

I ordered an iPad online to pay monthly on Sunday (14th). I received a confirmation email of my order, immediately after but that was 3 days ago and I’ve heard nothing. I’ve tried several times to track my order but it won’t let me and I wanted to ri...

Resolved! Fake iPhone 17 Pro Max

After waiting over a month for my  new iPhone 17 Pro Max in cosmic orange, I received a fake version!!!I took delivery of what I thought was my new phone from the DPD courier. I took the package inside, proceeded to open it where I had what looked li...

Resolved! Iphone 15 pink order

Hello. I orderd an iPhone 15 on the 10th. Still not received an email for delivery..said dispatch within 24 hours. Do i worry? 

Almb by Explorer
  • 156 Views
  • 3 replies
  • 1 Helpful

Resolved! Change address for delivery

Hello all, I’d like  to place an order but have it delivered to my work address rather than home. How can I do this? I only see options to change my home and billing address, not delivery. Thank you!

Animldoc by Investigator
  • 1226 Views
  • 10 replies
  • 3 Helpful

Resolved! Iphone 17 Pro Max cosmic orange

Hi, could you let me know if there is a waiting list for the Iphone 17 Pro Max cosmic orange, as I have not been advised there is an issue with supply during ordering process. Thanks