Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61977 Views
  • 118 replies
  • 15 Helpful

Resolved! No shipping email received yet

Just wondering how long until my order will be shipped. I ordered an iPhone 17 in sage green 256gb on the 18th November.  I know it’s only been 2 days but it says it’s in stock on the website and so would only take 2-3 days. 

Leah441 by Visitor
  • 123 Views
  • 2 replies
  • 1 Helpful

Resolved! Returning a television

I recently ordered a Samsung television as an add-on as a Christmas present. ParceForce delivered it, but the entire screen was shattered on delivery, I clicked return item and a collection date was set (last Wednesday), they never showed up. I hadn'...

Resolved! Iphone 17 pro max order on time ??

Hello.. i just want to know about my order is at the right time coming or not ???my order is confirmed or not ??..and how long still ??

aamir09 by Explorer
  • 184 Views
  • 3 replies
  • 1 Helpful

Resolved! New monthly phone

I ordered the iPhone 15 not too long ago and I received a message at 9:00 am saying my order is cancelled which I didn’t do . I also tried to track order but it is not letting me . Any way you can sort this

Gdot_147 by Visitor
  • 120 Views
  • 3 replies
  • 1 Helpful

Resolved! Ordered device

I’ve ordered a new device to my nearest EE store. How long will they hold my device as I work away Monday to Friday.Kind regards,Ryan

Resolved! Iphone

Ordered iPhone 17 pro max orange 512gb 15th oct but still no update on delivery…been more than a month…and nothing from ee about delay or anything…rang ee customer service last week and was told by customer service that stock has arrived and will be ...

Sarmadd by Investigator
  • 192 Views
  • 3 replies
  • 2 Helpful

Resolved! Delivery, no DPD code?

I ordered an Apple Watch to pay off monthly on Monday, I got a text from EE this morning to track my delivery but I didn’t receive a PIN code. I contacted EE on 150 and they said they added special instruction to send the code to my phone number beca...

Resolved! Online purchase wrong address

Hi I'm trying to get a address changed so that dpd can deliver my order. I've orderedca playstation in the black Friday deal and ordered with the correct details and ee have sent it out with the address wrong and would deliver until the address is co...