Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57718 Views
  • 122 replies
  • 15 Helpful

Resolved! Can't track order

Hi all, ordered a monthly contract with the device and was told I would receive a text. I ordered the contract at 6pm yesterday on 29th September 2025. Unfortunetly I had put my old number on the account because I thought it meant the number i would ...

Resolved! Phone Deivery

Hello. I ordered a new phone in store on 21.09.2025. Update says despatched on 23.09.2015.DPD message have order waiting on device.can anyone assist?on hold forever!thank you. 

EMCC68 by Visitor
  • 77 Views
  • 1 replies
  • 0 Helpful

Resolved! No confirmation of order received

Hi,I recently ordered an iPhone 17 pro max, I knew delivery may take up to 28days, I have not received an initial confirmation that the phone has actually been ordered, however the upfront cost and delivery cost have been taken. I have rang today to ...

Resolved! Iphone 17 pro max

Hi all does anyone know the estimated time for dispatch on 17 pro max orange 512gb?

Dmitchy by Explorer
  • 145 Views
  • 5 replies
  • 1 Helpful

Resolved! Where’s my order

I placed my order on the 25-9-25 and I had confirmation of the order stating it will be dispatched within 24 hours and passed on to DPD. The order was confirmed dispatched the next day however I have received no more information and no DPD informatio...

Resolved! Apple Watch order- more than 28 days

I pre-ordered apple watch 11 titanium 42mm and it wasn’t showing any delivery date. Now it is showing “usually takes longer than 28 days”. Is this normal/standard lead time by EE? Unfortunately, this is my first order with EE and it isn’t really goin...

TommyGLTU by Investigator
  • 588 Views
  • 11 replies
  • 8 Helpful

Upgrade iphone17 promax

Hello sir,Madam  my name is Rungnapa *********  my number is is ***********  could I order phone 17 pro max please . contact me *********** [Mod edit: Please do not post personal information on the public board. Thanks!]  

exchanging my phone

I changed from Apple to Samsung in August 2025 but I just can't get used to it. I thought i will get it in a month or so but it's just not for me. I took a 24 months contract in August and we are in October now. How do I exchange the new Samsung to a...

DaniCal by Visitor
  • 75 Views
  • 1 replies
  • 3 Helpful

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 57718 Views
  • 122 replies
  • 15 Helpful

My phone delivery

Hi I am just wondering when my phone will be dispatched as I ordered yesterday morning and only had a email to say it’s been processed and that they will let me know when it’s been dispatched but now when I look online it’s out of stock now. When I t...