Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52731 Views
  • 117 replies
  • 15 Helpful

Order

Hello. I ordered a monthly payment for a SIM card and phone three days ago, but it hasn't arrived yet. [mod edit: please do not post personal information on the public board. Thanks!]  

Order update

I ordered the google pixel 9 xl in obsidian a week ago today to be delivered to a store , I’ve received an order number I can track which hasn’t changed once and the only correspondence apart from that has been the direct debit confirmation for the d...

Rj1994 by Investigator
  • 158 Views
  • 7 replies
  • 0 Helpful

Resolved! Re: How to contact ee by email

Hiya u sent the tablet back yesterday morning my name is kerry **** my address is ************* so it can be credited to my phone thank-you x   [mod edit: removed personal details from the community]

dforret by Investigator
  • 115 Views
  • 3 replies
  • 1 Helpful

Order

I placed a new order this morning for my daughters birthday and was wondering does anyone know the estimated delivery time? 

Dawnie37 by Investigator
  • 93 Views
  • 3 replies
  • 5 Helpful

Resolved! iPhone 16 Pro Max 1TB on back order?

Hi, I ordered a pro max 16 1TB in natural titanium today and the sales operator said it would be delivered tomorrow, I arranged with work to take the day off to be home for the delivery but it says - your back order is confirmed and I’m wondering why...

Fairbs14 by Explorer
  • 176 Views
  • 3 replies
  • 3 Helpful

Upgrade delivery

I upgraded my phone about a week ago and the delivery tracker has been showing as dispatched for 5 days now but im yet to have any information from DPD regarding delivery. I move house next week and I'm worried it won't come in time. Thanks in advanc...

Ab7789 by Explorer
  • 105 Views
  • 2 replies
  • 0 Helpful

new phone not delivered -

A new Iphone was due to be delivered on Sunday by DPD - they were delayed by more than 3 hours so I had to reschedule. It should have come next day, but didn't. No communication from either. Neither DPD nor EE respond with help so I will be cancellin...

JOH57 by Visitor
  • 98 Views
  • 1 replies
  • 1 Helpful