Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63839 Views
  • 120 replies
  • 15 Helpful

Resolved! Order

Hi, I ordered a mobile contract over the phone today. I was approved however have not had a confirmation email through. When will I receive this? Payment has been taken. Delivery is due Monday. 

LaurenMai by Investigator
  • 50 Views
  • 5 replies
  • 1 Helpful

Resolved! Order confirmation

I’ve received an order confirmation, but no tracking information, upfront payment has been took… does this mean I’ve been accepted? 

Beccjx by Visitor
  • 52 Views
  • 1 replies
  • 1 Helpful

Resolved! Order Problem?

Hi everyone,Hoping someone can help.I've just decided to switch from Sky Mobile to EE as Sky is terrible for data in my area. I purchased a new iPhone 17 Pro and submitted a PAC code but asked for the phone to be delivered to the store.I then had a w...

Resolved! Delivery

I ordered iPhone 17 pro max 4 days ago I didn’t get the tracking code or a delivery date I can’t message the number 150 ee I’m not happy with you at least send me a message when it’s going to arrive or a tracking code .!!  

Mah15 by Explorer
  • 98 Views
  • 4 replies
  • 6 Helpful

Resolved! First time ordering phone and plan not received confirmation email

Hi there I put an order in late last night to go with EE and filled all info out credit check would have been done etc and paid the £30 for the handset which is currently pending in my bank account it wouldn’t load on the confirmation page I’ve recei...

Resolved! Been A week since I ordered, and still no dispatch or confirmation.

Seems everyone is having issues, but I haven't managed to get in contact with any EE service to provide me with information. I ordered a 17 Pro Orange Iphone with the lowest storage last week - I have paid upfront and had no confirmation that this ip...

AG709 by Visitor
  • 80 Views
  • 1 replies
  • 1 Helpful

Resolved! Order not been dispatched

Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ? 

Re: Live chat

hi i’m trying to track my order but everytime i put in the number it says it’s wrong