Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61824 Views
  • 118 replies
  • 15 Helpful

Resolved! Returning a television

I recently ordered a Samsung television as an add-on as a Christmas present. ParceForce delivered it, but the entire screen was shattered on delivery, I clicked return item and a collection date was set (last Wednesday), they never showed up. I hadn'...

Resolved! Iphone 17 pro max order on time ??

Hello.. i just want to know about my order is at the right time coming or not ???my order is confirmed or not ??..and how long still ??

aamir09 by Explorer
  • 177 Views
  • 3 replies
  • 1 Helpful

Resolved! New monthly phone

I ordered the iPhone 15 not too long ago and I received a message at 9:00 am saying my order is cancelled which I didn’t do . I also tried to track order but it is not letting me . Any way you can sort this

Gdot_147 by Visitor
  • 116 Views
  • 3 replies
  • 1 Helpful

Resolved! Ordered device

I’ve ordered a new device to my nearest EE store. How long will they hold my device as I work away Monday to Friday.Kind regards,Ryan

Resolved! Iphone

Ordered iPhone 17 pro max orange 512gb 15th oct but still no update on delivery…been more than a month…and nothing from ee about delay or anything…rang ee customer service last week and was told by customer service that stock has arrived and will be ...

Sarmadd by Investigator
  • 183 Views
  • 3 replies
  • 2 Helpful

Resolved! Delivery, no DPD code?

I ordered an Apple Watch to pay off monthly on Monday, I got a text from EE this morning to track my delivery but I didn’t receive a PIN code. I contacted EE on 150 and they said they added special instruction to send the code to my phone number beca...

Resolved! Online purchase wrong address

Hi I'm trying to get a address changed so that dpd can deliver my order. I've orderedca playstation in the black Friday deal and ordered with the correct details and ee have sent it out with the address wrong and would deliver until the address is co...

Resolved! Have I been accepted

Hey! I ordered a new phone contract today and it went all through, did the credit check questions and nothing came back unsuccessful. I got an email with an order number saying if we need anything will be in touch but also the subject on the email sa...

Resolved! Return - headphones

I purchased a pair of headphones for my husband for Christmas but realised after I ordered, they were the wrong colour. The email said that orders can’t be cancelled but you can return this when you receive them. I received the order and then tried t...

Emers by Explorer
  • 439 Views
  • 3 replies
  • 4 Helpful

Resolved! Ordered iPhone 17 pro max got order number 5 days ago…

Hi guys, I ordered an iPhone 17 pro max phone and sim on the 12th November got the email saying the contract and it’s been processed but I’ve heard nothing since?I’ve paid £30 upfront and just wanna know what’s happening with my order? Anyone had the...