Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 63820 Views
  • 120 replies
  • 15 Helpful

Resolved! Delivery

I ordered iPhone 17 pro max 4 days ago I didn’t get the tracking code or a delivery date I can’t message the number 150 ee I’m not happy with you at least send me a message when it’s going to arrive or a tracking code .!!  

Mah15 by Explorer
  • 97 Views
  • 4 replies
  • 6 Helpful

Resolved! First time ordering phone and plan not received confirmation email

Hi there I put an order in late last night to go with EE and filled all info out credit check would have been done etc and paid the £30 for the handset which is currently pending in my bank account it wouldn’t load on the confirmation page I’ve recei...

Resolved! Been A week since I ordered, and still no dispatch or confirmation.

Seems everyone is having issues, but I haven't managed to get in contact with any EE service to provide me with information. I ordered a 17 Pro Orange Iphone with the lowest storage last week - I have paid upfront and had no confirmation that this ip...

AG709 by Visitor
  • 79 Views
  • 1 replies
  • 1 Helpful

Resolved! Order not been dispatched

Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ? 

Re: Live chat

hi i’m trying to track my order but everytime i put in the number it says it’s wrong 

Resolved! order

so i’ve placed a order and payed £30 upfront but had not email with confirmation or with a order number what do i do and it’s for collection in store however the store can’t help me when i called 

phil242 by Visitor
  • 54 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone upgrade to store

Hii am ordering a phone upgrade for my daughter who is a student and living away from home. Can I order it to be delivered to her local EE shop please? And will she be able to pick it up even though I am the bill payer? Thanks 

SaraH132 by Explorer
  • 103 Views
  • 3 replies
  • 2 Helpful

Resolved! Emails from EE, with bad content

To add, it would be nice if you could actually chat to a person, so you could really explain what happened, also this new text thing that opens a new page, that does not work, get a blank page when selecting any option.I ordered something yesterday, ...

srarnold_0-1769441118996.png

Resolved! Pay monthly order processing

Hi I made an order on Friday and it processed and I got an order reference and I got a contract summary emailed to me but have had no correspondence on shipping or order processing?