Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62471 Views
  • 120 replies
  • 15 Helpful

Resolved! Upgrade

Is it free delivery when I upgrade my phone  

Craig23 by Investigator
  • 89 Views
  • 2 replies
  • 0 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 1672 Views
  • 18 replies
  • 6 Helpful

Resolved! Missing order

Ordered ps5, EE say shipped. DPD say not yet received. Can someone please tell me the number and what options I should be choosing to get through to someone regarding orders made as a guest. Every option I choose wants a phone number or just hangs up...

Dan925 by Explorer
  • 111 Views
  • 3 replies
  • 0 Helpful

Ordering a Sim experience...

Last weekend I ordered a standalone data sim.  It's not arrived as yet.  Checking the order number on the EE site just gives a vague 'we can't check but will be in touch' platitude.However, this week I've had calls from a number 01942 901395. Apparen...

Rox-73 by Explorer
  • 774 Views
  • 6 replies
  • 1 Helpful

Help

I applied for IPhone 17 pro max yesterday, paid the £30 upfront cost, had an email; contract summary and pre contract information but haven’t had any other emails, does this mean I’ve been accepted or not? How long until I hear back, it’s been over 2...

Resolved! Unsure about a link sent to me about new order

[Mod Edit: Image rejected. Contains order number]  Hi all, just went through becoming an EE customer last night for a new contract phone, prepayment was took and everything seemed to be fine but I've received this message today and I'm unsure about ...

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Resolved! My order of iPhone 16e

I am asking where my iPhone 16e in green is?? I placed this order over 10days ago.Aron from Doncaster agreed my Oder but failed to give me a call bk with the order tackling details.. like  promised. I have rang up several times now and let several me...