Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72121 Views
  • 124 replies
  • 16 Helpful

Resolved! New order and app

seeming I’ve just come to ee as I’ve heard such great things in actually let down I’ve ordered a new phone can’t login on app as it’s down I’ve tired tracking my order and it’s saying can’t detect the order number. Is there something wrong with the a...

Wurzal84 by • Investigator
  • 276 Views
  • 9 replies
  • 3 Helpful

Resolved! Returns complaint

I’m hoping someone at EE can help get this resolved, as I’ve now spent several hours on calls trying to sort out what should have been a fairly straightforward issue.On 18 September, I contacted EE as I was on rolling 30-day SIM plans for my phone an...

coatezy by • Investigator
  • 245 Views
  • 5 replies
  • 1 Helpful

Resolved! Text Message Asking Me To View Documents

Hi,I got text from EE saying 'A new document for my phone is now available'. Please share a direct link that will take me to the documents section as I already spent 15 minutes trying to find it.Thanks.

Resolved! Xbox Series X Stock

Hi,Does anyone know when the Xbox Series X will be back in stock. I was looking at the 0% finance deal and they seem to have sold out this morning. Also when back in stock will the 0% finance deal still be available. Thank you,Vinnie

Where's my order?

My order is still saying 'awaiting dispatch'. Why is it held up? and how can I get an idea of when my new phone will be delivered?

Baker142 by • Visitor
  • 251 Views
  • 7 replies
  • 0 Helpful

Resolved! Order cancelled

Hi everyone, I received this message from EE: “Hi from EE. We’ve had to cancel your order XKO********* because there was a problem with your card details. Please check with your card provider, then go to ee.co.uk to place a new order.” Has anyone els...

Zaddy by • Visitor
  • 273 Views
  • 2 replies
  • 1 Helpful

Resolved! Phones

I ordered a phone on the 24th off Feb what date will it come by 

190Kay by • Contributor
  • 1739 Views
  • 31 replies
  • 0 Helpful

Warning Fake iPhone Handsets Being Delivered by DPD

If you are waiting for a phone being delivered check your parcel immeadiately.Today I had a new Iphone 15 Pro Max delivered this afternoon by DPD and upon opening the box and powering it up I have discovered it is a counterfeit chinese phone running ...

dvb75 by • Investigator
  • 12523 Views
  • 45 replies
  • 47 Helpful

Resolved! Pay monthy

 Does this mean I've been approved? 

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