If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
At the end of last year we ordered 4 new phones. My husband’s arrived first in the grey packaging. On opening it was a box with a razor! He called EE and they said that it had been delivered. Which was true in a way but the delivery did not include t...
I just ordered a iPhone 16 pro max with upfront cost of £30. The money was taken from my account however the page just went blank and wouldn’t refresh. I have not received an email with order confirmation what do I do?
I recently ordered a phone, the order was cancelled however I had paid a deposit. I was told by a customer service adviser my money would be refunded in a few days. Nearly 2 weeks later, I still have not received my deposit back. I phoned again and w...
Hi. I’ve received my new phone this morning having shared my PAC to retain my existing number and monthly contract unlimited date etc. it has come with a pay as you go so I just wanted to check when the go live date will be to switch phones as I’ve n...
I’ve just made an order, paid an upfront fee, went through the credit check and confirmed but I haven’t received any confirmation at all. I’ve checked my junk mail also. Payment has left my account. Any ideas on what to do?. Thanks I paid the amount ...
HiI ordered a z fold 6 on Sunday, got the order confirmation and the xko number but when I go to track it says there's no order related to the tracking number. I chose to get it delivered to my EE store. Am I being too impatient?
Hi, community, I ordered a pay monthly phone for in-store collection on 11th Jan and received an order ID on the 13th Jan. On the tracking page, it says the order was dispatched on the 13th. On the tracking page, it said I would receive a text from D...
On 18th February I cancelled my order using your helpline. The operator told me that I would receive a refund within 7 days. It's been 3 weeks now and I still don't have the money in my account. What's wrong with EE?
I made order it’s taken the money from my account but no order details
