Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62805 Views
  • 120 replies
  • 15 Helpful

Resolved! Unable to track order

I ordered an iPad online to pay monthly on Sunday (14th). I received a confirmation email of my order, immediately after but that was 3 days ago and I’ve heard nothing. I’ve tried several times to track my order but it won’t let me and I wanted to ri...

Resolved! Fake iPhone 17 Pro Max

After waiting over a month for my  new iPhone 17 Pro Max in cosmic orange, I received a fake version!!!I took delivery of what I thought was my new phone from the DPD courier. I took the package inside, proceeded to open it where I had what looked li...

Resolved! Iphone 15 pink order

Hello. I orderd an iPhone 15 on the 10th. Still not received an email for delivery..said dispatch within 24 hours. Do i worry? 

Almb by Explorer
  • 142 Views
  • 3 replies
  • 1 Helpful

Resolved! Change address for delivery

Hello all, I’d like  to place an order but have it delivered to my work address rather than home. How can I do this? I only see options to change my home and billing address, not delivery. Thank you!

Animldoc by Investigator
  • 1194 Views
  • 10 replies
  • 3 Helpful

Resolved! Iphone 17 Pro Max cosmic orange

Hi, could you let me know if there is a waiting list for the Iphone 17 Pro Max cosmic orange, as I have not been advised there is an issue with supply during ordering process. Thanks

Resolved! Order update

Hi I made an order online called them signed everything and have received my contract details but I have had no dpd delivery info or anything as its meant to be delivered today 

Resolved! DPD you did this one.

I ordered an iPhone 17 Pro Max 1TB from EE on 24/11/2025. DPD contacted me on 25/11/2025 with a delivery PIN and I was at home tracking the parcel. However the tracking later showed the parcel being returned to EE without any delivery attempt. DPD ad...

hitouch by Investigator
  • 180 Views
  • 4 replies
  • 0 Helpful

Resolved! Customer Service

They are very bad with costumers I was also buy phone paid for upfront and the assistant shouted on me the money come back to my account.I see my account money never hit my bank card.   <mod edit: added title>