Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63797 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone 17 estimated delivery

Hello, I ordered the new iPhone 17 pro 1TB in deep blue this morning, how long should I expect to wait to receive? Is it in stock? Thanks! 

Resolved! DPD delivery is

Hi I ordered my new iPhone 17 on the 20th and was told it would be 24hr delivery.i received order confirmation from EE and my delivery tracking number from dpd yet still haven’t received it 12 days later.when I track it through dpd it says it’s at th...

Slater22 by Visitor
  • 108 Views
  • 1 replies
  • 1 Helpful

Resolved! Pixel watch 4 delayed!

I ordered the pixel watch 4 wifi simfree, 45mm obsidian the start of December and still says order is delayed. I've rang several times and they just tell me it isn't in stock and theyre waiting for stock. They've been waiting for stock for 2 months n...

Re: Live chat

Hiya I have place a order for a phone and paid £30 upfront but I have had nout saying when I'm getting the phone 

Resolved! new application

Hi, i recently ordered a 5g hub and payed the deposit, never recived a order conf email, then the next day i get a hard check on my credit but i forgot to turn off my credit lockon experian, it got denied as they couldn't access it, i missed a phone ...

Jos27 by Visitor
  • 50 Views
  • 1 replies
  • 1 Helpful

Upgrade

I upgraded on 21 st December but am still waiting for my handset nothing I do will let me get in touch. Am thinking of changing providers with better deals. Any advice? 

Juec64 by Investigator
  • 127 Views
  • 7 replies
  • 5 Helpful

Resolved! Unsure about my confirmation email

Hey everybody. I ordered myself an iPhone 17 pro max with SIM a few hours ago, and I still haven’t received any sort of confirmation or notification that EE have received my order. I’ve checked my email is correct on the account, and I’ve checked my ...

Paigemx by Investigator
  • 967 Views
  • 19 replies
  • 5 Helpful

Resolved! Order

Hi, I ordered a mobile contract over the phone today. I was approved however have not had a confirmation email through. When will I receive this? Payment has been taken. Delivery is due Monday. 

LaurenMai by Investigator
  • 50 Views
  • 5 replies
  • 1 Helpful

Resolved! Order confirmation

I’ve received an order confirmation, but no tracking information, upfront payment has been took… does this mean I’ve been accepted? 

Beccjx by Visitor
  • 52 Views
  • 1 replies
  • 1 Helpful