Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72328 Views
  • 124 replies
  • 16 Helpful

Resolved! Update on IPhone 18 Pro order

Still waiting for any details regarding upgrading my phone and ordering the iPhone 18 Pro in burgundy 246GB. Has been over a week and not a single update or time frame. I am also due my phone bill which I am being charged for the new phone when I don...

Resolved! iPhone 18 Pro Max.

Hi, I ordered the IPhone 18 Pro Max in Burgundy 256GB on Friday (9th October). As far as I’m aware I didn’t see any information while ordering regarding any delay in dispatch. I did order later on the Friday night and I understand it’s the weekend he...

MeganP2 by • Visitor
  • 1798 Views
  • 3 replies
  • 3 Helpful

Resolved! Tracking number not working

I ordered a phone however it won’t let me track the phone it’s saying “tracking reference number not available” I have had a confirmation email saying I’ve got the phone and I’ve paid for it. How long will I have to wait to actually see the tracking ...

Lilly29 by • Explorer
  • 143 Views
  • 3 replies
  • 1 Helpful

Resolved! MacBook Neo

I placed an order today for a MacBook Neo in blush, it says estimated dispatch in over 28 days. I’m just wondering if there’s any way I can keep updated with the progress and if it’s looking likely to be over a month before I receive my order. I’m ju...

Resolved! Upgrade 18 phone pro max update shambles

I ordered I pro max 18 256gb burgundy on the 15th September only to receive a text today saying my phone has been returned. I checked the EE app and DPD app every day and it always says waiting for dispatch. The EE store wouldn’t help me and when ord...

Goof by • Investigator
  • 265 Views
  • 5 replies
  • 2 Helpful

Resolved! Phone order

I ordered a phone on Friday - received my credit agreement and order number but I still have heard nothing further on the delivery of the phone?

Gglack by • Explorer
  • 170 Views
  • 3 replies
  • 1 Helpful