Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61160 Views
  • 118 replies
  • 15 Helpful

Resolved! Significant delays for delivery?

I ordered an iPhone 17 a week ago with it saying dispatch within 48hours, when I check on the tracking page it says dispatched but with no date and I have not received a message or email from DPD. Is there anyway to check estimated delivery date? 

Kore1 by Visitor
  • 141 Views
  • 1 replies
  • 0 Helpful

Resolved! Online order

Hi I placed an order on the 9th November. I haven't received an email or the order. ?? 

Resolved! Apple Watch Series 11 Titanium Gold 42mm

Hello I previously had the titanium 11 46mm on order but I changed it first thing this morning after seeing the 46 mm at the Apple Store yesterday. I've  previously had the 45 mm Series 8, which was just about OK, and then the Ultra 2, which felt too...

Resolved! Upgrade

Hello,I upgraded my phone to the IPhone 17 Pro Max White, it said 21 days for dispatch, however it’s been 21 days and I’ve received no notification at all of anything. Nothing since I upgraded the phone last month. Thank you.

LiamBeeee by Contributor
  • 157 Views
  • 3 replies
  • 2 Helpful

Resolved! Update on iPhone 17 Pro Max (Cosmic Orange) Order

Hi, I ordered an iPhone 17 Pro Max in Cosmic Orange on 27th October, but I haven’t received any updates on my order status yet. I ordered this phone as a gift for my sister’s birthday on the 25th, and I’m getting a bit concerned about the delivery ti...

Yash7 by Investigator
  • 437 Views
  • 6 replies
  • 1 Helpful

Resolved! iPhone 17 Order Issue

I’ve recently ordered an IPhone 17. I know the lead times were roughly 14 days when I ordered and we are now on day 12. My order status page shows me that my order has been delivered but there’s no tracking information and I’ve received no messages f...

Cmc98 by Investigator
  • 119 Views
  • 1 replies
  • 2 Helpful

Resolved! IPhone 17 Pro Max

Hi!I ordered a silver IPhone 17 Pro Max 256GB on 25th October. At the time, it was a 21 day wait. I spoke to EE today on messenger to ask whether it would be dispatched this week (as the 21 days would be up) and was told that online it's saying it's ...

New phone contract

I recently ordered a new phone contract, got the confirmation email to say order has been accepted and also a text to say getting order ready and will dispatch within 7 days. But heard nothing since and been longer then 7 days 

Chelb30 by Visitor
  • 92 Views
  • 1 replies
  • 1 Helpful