Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72090 Views
  • 124 replies
  • 16 Helpful

Resolved! iPhone 18 pro max

Hey everyone, it is now Sunday 20th and it looks like my phone still hasn’t been dispatched. Anyone else in the same boat? Thank you 

sgk123 by • Explorer
  • 1419 Views
  • 10 replies
  • 6 Helpful

Resolved! Iphone 18 pro max

Hi,I ordered in the store for Iphone 18 pro max 256 burgundy last 19th of September. Still no updates on when it is arriving. Any updates or expedite for this? 

Jan888 by • Explorer
  • 396 Views
  • 3 replies
  • 1 Helpful

Resolved! iPhone order

Why does it take so long to get a new phone?i ordered a iPhone 17 pro max in cosmic orange online on 24th September to be delivered to my local store and 8 days later I still haven’t received a delivery date. Why does it take so long?

Jondicko by • Investigator
  • 135 Views
  • 2 replies
  • 2 Helpful

Resolved! New Order

I placed an order for a replacement Apple Watch a couple of days ago and I still have not received any acknoledgement of my order. Can anyone tell me how I can confirm that the order was placed?

June58UK by • Contributor
  • 108 Views
  • 1 replies
  • 0 Helpful

Resolved! Return of online order

Hi allI need to return an iphone within the 14 day window. It's still sealed. Long story.Question is regarding returns and what happens if it gets 'lost'. The return seems to be via DPD. If it's lost in transit am I liable? DPD don't seem to offer si...

Pegpeg66 by • Explorer
  • 152 Views
  • 2 replies
  • 1 Helpful

Resolved! Cancel an eSIM Order

I ordered an eSim for travel in the UK.   Though I received confirmation of my order on the EE website, I have not received an email with the activation code.The EE website seems to be set up for UK users because it requires a UK postal code and/or a...

HGG3 by • Explorer
  • 266 Views
  • 4 replies
  • 2 Helpful

Scam guard

Good evening,  During a conversation with customer service a month ago, I strongly requested and emphasized the need to activate the scam protection feature. Unfortunately, I am still receiving many calls from unknown numbers with no indication of wh...

Resolved! Apple Watch Order - Temporary Order Number, No Update

I ordered an upgrade for my Apple Watch and it stated 28 days but then when the order was complete, it showed nothing due in advance and nothing due per month and an order number that doesn’t track (apparently a temporary one). I’ve had no update sin...

DMOYE02 by • Visitor
  • 95 Views
  • 1 replies
  • 0 Helpful