Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62416 Views
  • 120 replies
  • 15 Helpful

Resolved! Delivery dates

HiJust a quick question..I've got a callback on Monday next week to place an upgrade order .. the phone isn't currently in stock and is saying dispatched within 14 days. I work all week so there is no guarantee I'll be home when it eventually gets de...

ktan88 by Contributor
  • 97 Views
  • 3 replies
  • 3 Helpful

Resolved! No update on order

I ordered a new iPhone 17 on the 30th last month still not dispatched what is going on at EE i could walk into any other phone provider store and take the phone there and then this is ridiculous. I’ve checked my order number and phone is still awaiti...

Jimf87 by Explorer
  • 122 Views
  • 3 replies
  • 0 Helpful

Resolved! Upgrade

Is it free delivery when I upgrade my phone  

Craig23 by Investigator
  • 84 Views
  • 2 replies
  • 0 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 1633 Views
  • 18 replies
  • 6 Helpful

Resolved! Missing order

Ordered ps5, EE say shipped. DPD say not yet received. Can someone please tell me the number and what options I should be choosing to get through to someone regarding orders made as a guest. Every option I choose wants a phone number or just hangs up...

Dan925 by Explorer
  • 107 Views
  • 3 replies
  • 0 Helpful

Ordering a Sim experience...

Last weekend I ordered a standalone data sim.  It's not arrived as yet.  Checking the order number on the EE site just gives a vague 'we can't check but will be in touch' platitude.However, this week I've had calls from a number 01942 901395. Apparen...

Rox-73 by Explorer
  • 771 Views
  • 6 replies
  • 1 Helpful

Help

I applied for IPhone 17 pro max yesterday, paid the £30 upfront cost, had an email; contract summary and pre contract information but haven’t had any other emails, does this mean I’ve been accepted or not? How long until I hear back, it’s been over 2...