Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52206 Views
  • 117 replies
  • 15 Helpful

Resolved! SIM only order placed and noting since?

I placed two orders for SIM Only deals last week I have had one new SIM arrive but nothing from the other order - its not recognized online to be able to see the status and there is no way to get through to anyone on customer service every option end...

Resolved! Re: The order was canceled, but I have not received a refund.

I placed an order of Samsung s25 ultra and I was to have the watch 7 for 5£ per month and the AirPod galaxy pro but after I received the phone when I call to enquire about the the watch they told me because of my credit score I can’t have two devices...

Resolved! Sim

Hi I ordered a sim 3 days a ago and still hasn't arrived when will it arrive 

Resolved! Weres my order

I ordered a ipad for my daughters birthday he said it would be 7 days we're on day 12 now any ideas were my orders iss 

Resolved! Is This a Scam?

A guy claiming to be from EE called me by the number 1918163862 to offer a switch. As I had requested a call back from EE, I was unsuspecting. He could tell my full name, DOB and current address. He then discussed a new contract with me by sending me...

Makodo by Investigator
  • 197 Views
  • 6 replies
  • 4 Helpful

Resolved! Still waiting for my order

I ordered a phone and SIM card with monthly plan, upfront is payed and I still waiting for dispatching. I done that on 10 of march and we have 12 and no more info. Suppose be at my address 

Bogson by Investigator
  • 138 Views
  • 5 replies
  • 6 Helpful

Resolved! Surface Pro 11 Order

Hi I've recently ordered a Surface Pro 11 as a pay monthly with data connection but my order tracking looks odd, it looks like it has moved to the dispatched point by the screenshot below but it doesn't have a dispatched on date and I've not had anyt...

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Langers21 by Contributor
  • 143 Views
  • 3 replies
  • 2 Helpful

Resolved! 'oops! Your tracking timed out'

I ordered a new phone on Monday the 7th of October for which I received a confirmation email and order number. The Money has been taken out of my account but I have not heard anything since, and when I try to track the order I receive the message 'oo...