Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62204 Views
  • 120 replies
  • 15 Helpful

Resolved! Three Calls To Sort Out Sim Only Deal

I have had to have two calls to sort out a sim only deal because the sales person says their computer is playing up. I have just been on the phone for 37 minutes on the second call and the sales person says her computer is freezing and she can't proc...

Dan0879 by Investigator
  • 106 Views
  • 2 replies
  • 1 Helpful

Resolved! Very disappointed with EE

I upgraded my iPhone 15 pro max to a iPhone 17 pro max as I was near the end of my contract, as it was 2 months before the actual end date I had to pay £108 , they said it would be around 2 weeks before I got my new phone, a few days later I received...

Beats Black Friday offer

I came across the deal for a pair of Beats Powerbeats Pro 2 earphones and decided to place an order.On the product page (https://ee.co.uk/products/beats-powerbeats-pro-2), it says to log in to save £100, I logged myself in but I cannot see the reduce...

Nois by Visitor
  • 320 Views
  • 3 replies
  • 1 Helpful

Resolved! iPhone 17 pro max

Hello, I ordered iPhone 17 pro max cosmic orange 256gb on the  24th of Nov, at the time of order it said 3day dispatch. Order is confirmed but since then I have had no updates tracker says order confirmed. 

S-Ali by Explorer
  • 151 Views
  • 3 replies
  • 1 Helpful

Resolved! 2025 Black Friday sim only Deals

Anyone have problems for the Black Friday uncapped speed plan?  Keep saying internet server error 

RTHL by Investigator
  • 269 Views
  • 10 replies
  • 1 Helpful

Resolved! Pay monthly sims

Sorry if this sounds stupid,but if I order pay mo they dims do they start from the day I order them or from the day they are actually used i.e. Christmas day.Thanks 

How to cancel "Authorisation Charge" from EE limited?

Hi there,I attempted to purchase a PS5 Slim Digital model from the online EE Shop yesterday and ran into an issue. I went through the checkout as a guest, chose "PayPal" as my purchase option, and then successfully went through the PayPal page. When ...

Resolved! Order tracking Pro Max

I know there’s tonnes of these but I’ve order a cosmic orange pro max 256gb on 31st October. The tracking page since dispatched since the 20th. But I’ve not heard anything 

Cotly87 by Investigator
  • 170 Views
  • 8 replies
  • 1 Helpful