Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42470 Views
  • 92 replies
  • 12 Helpful

Text message from EE

Hi everybody I’ve got this message from EE and I need to know what it means. “Hi From EE. Your equipment has been received in our warehouse and your line will now be closed. If you'd like to take out a new line please call our sales team on 0800 956 ...

ee taking payment then refusing

Did an online application, good price, upfront fee 30 pound taken, email recieved saying discuss further , upon call ee saying credit rating is poor and would have to pay 15 more plus 150 pound security, all my credit is at the highest you can get, c...

lee6767 by Visitor
  • 164 Views
  • 2 replies
  • 1 Helpful

Resolved! Ordered but wrong address

Hello! I’ve ordered a new laptop this evening! I recently moved out but i completely forgot to change address and it’s now going to my old address. Tried to cancel order but not even showing on my orders. I need the address changed asap

Resolved! Ordered a phone and recieved no order confirmation.

I ordered an iPhone 15 Plus. I had to call this number "0800 956 6042" to get my details confirmed. I just want to make sure that it wasn't a scam or anything and that I don't have to worry. I just to make sure. 

Delivery

Placed order, received order confirmation, next day DPD turned up they asked for PIN so they could delivery, I haven’t received any text messages  from DPD , have been to my local store they are not interested, tracking not available on line and can’...

Upgrade

I want to upgrade my phone. I currently have a multi line discount but when trying to upgrade it’s not giving me the multi line discount even though still have 3 other lines. 

Upfront

How long it takes for upfront refund? 

Gobiraj by Explorer
  • 111 Views
  • 3 replies
  • 1 Helpful

Re: Order of Iphone 15 Pro Max - Still waiting

Good day, l ordered an iphonr 15 pro max, they told me that l would receive a message within 2 weeks and that l should go get it, it's been almost 3 weeks and l haven't received anything, where is my phone 

Diego11 by Investigator
  • 101 Views
  • 2 replies
  • 0 Helpful

Resolved! Successful EE order ref: xko

received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?

Lori11 by Investigator
  • 3184 Views
  • 62 replies
  • 0 Helpful