Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61230 Views
  • 118 replies
  • 15 Helpful

Resolved! No order update

Hi everyoneHas anyone recently ordered or done an early upgrade for the iPhone 17 Pro Max 256GB (any colour) at the beginning of this month? I keep seeing mixed information and delays, so I’m trying to understand what the real situation is.If you’ve ...

MyrosAn by Investigator
  • 235 Views
  • 5 replies
  • 1 Helpful

Resolved! Contract phone has it been approved

How do I know if my order has been accepted? I had an email confirmation of order. But nothing since and I paid £30 upfront cost.   Thank you

Resolved! iPhone 17 pro max ordered on 20th October

Hiya I ordered a iPhone 17 pro max in deep blue on October 20th and I was just wondering when it will actually arrive as at the moment I am currently on my old plan which has been paid of and still paying for same one I’m due to go on holiday in 9 d...

Resolved! Re: iPhone order

Hello!My husband tried to sign up for an Ee subscription and get an iPhone 17 Pro Max. £50 was withdrawn from his account, after which his request was denied. He never got his money back. What should I do?  

Resolved! Iphone delivery

Hii..i ordered iPhone 17 pro max orange 512gb on 15th October..it’s been more than 28 days but haven’t received my device or any update from ee.any idea how long its gonna take to deliver??

Sarmadd by Investigator
  • 167 Views
  • 2 replies
  • 0 Helpful

Resolved! Fake iPhone 17 Pro Max

After waiting over a month for my  new iPhone 17 Pro Max in cosmic orange, I received a fake version!!!I took delivery of what I thought was my new phone from the DPD courier. I took the package inside, proceeded to open it where I had what looked li...

Resolved! Phone Lost In Transit

Hello,Does anyone know how long DPD delivery disputes take on average? My delivery for a SIM Free phone was due 28th Oct, kept rearranging it for 29th, 30th, 2nd Nov, 3rd Nov and it each time it never left the depot. Second time in touch with EE help...

Resolved! Phone collection

My phone is on store being repaired. I have tracked it and it is ready for collection. Is my husband able to collect it on my behalf or do I need to collect it myself?

Resolved! iPhone 17 pro max orange

Ordered on 20/10 with a delivery of up to 20 days. This is 20 days today and no update on why it’s being delayed. Cosmic orange. What is the estimated time on this now please?

Nn55ely by Contributor
  • 444 Views
  • 10 replies
  • 4 Helpful