Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63757 Views
  • 120 replies
  • 15 Helpful

Resolved! Fake Iphone

As the title says I ordered an iPhone 16 plus as an upgrade and on the 10th of December DPD stopped in the road and took a picture of the front door without even attempting delivery, I had already asked the guy if he was lost as he was blocking the r...

BMC2005 by Visitor
  • 115 Views
  • 2 replies
  • 0 Helpful

Resolved! Order Tracking

I brought a monthly contract phone on saturday and got the email for the order on the same day. I then waited until monday night to try to track the order with the xko order number i had on the email and the email adress that the order was sent to, h...

Josh1605 by Investigator
  • 35 Views
  • 2 replies
  • 0 Helpful

Resolved! Re: iPhone still not been dispatched

Hi, I ordered the iphone 15 in black 256gb almost 3 weeks ago, still not updated. It said dispatch between 1 working day, but tracking has not updated since and still says awaiting dispatch, apart from a confirmation email I haven't received any furt...

Resolved! No order conformation

I ordered a pay monthly phone on the 28/1/26 and it sent me an order summary but nothing of the actually order it has also took my upfront payment 

Amy345 by Visitor
  • 37 Views
  • 1 replies
  • 0 Helpful

Resolved! SIM card order

I ordered a SIM card 8 days ago, but I haven't received it yet. The payment will start in two days. I tracked the order and it always told me that my SIM card was awaiting to be dispatched.

HSToz by Visitor
  • 35 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone 17 estimated delivery

Hello, I ordered the new iPhone 17 pro 1TB in deep blue this morning, how long should I expect to wait to receive? Is it in stock? Thanks! 

Resolved! DPD delivery is

Hi I ordered my new iPhone 17 on the 20th and was told it would be 24hr delivery.i received order confirmation from EE and my delivery tracking number from dpd yet still haven’t received it 12 days later.when I track it through dpd it says it’s at th...

Slater22 by Visitor
  • 101 Views
  • 1 replies
  • 1 Helpful

Resolved! Pixel watch 4 delayed!

I ordered the pixel watch 4 wifi simfree, 45mm obsidian the start of December and still says order is delayed. I've rang several times and they just tell me it isn't in stock and theyre waiting for stock. They've been waiting for stock for 2 months n...

Re: Live chat

Hiya I have place a order for a phone and paid £30 upfront but I have had nout saying when I'm getting the phone 

Resolved! new application

Hi, i recently ordered a 5g hub and payed the deposit, never recived a order conf email, then the next day i get a hard check on my credit but i forgot to turn off my credit lockon experian, it got denied as they couldn't access it, i missed a phone ...

Jos27 by Visitor
  • 46 Views
  • 1 replies
  • 1 Helpful