If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi I clicked a link on my BT Broadband to order a new phone and it took me to EE website. I clicked im a BT customer and proceeded to order a Samsung Galaxy S26 Ultra 5G 512GB Sky Blue. I paid a £30 upfront fee and has been taken and cleared from my...
Hi, I ordered lavender IPhone 17 yesterday but since then didn’t get any emails with update on how long is a wait or when it will be dispatched. From what I see the wait can be bit long can someone update on estimated waiting time?
I ordered the samsung s26 ultra on 14/04/2026How do i claim the samsung chromebook go ?
Hi, I received a phone on march 26th which I thought was my upgrade but what they’d done instead was just give me a totally new line. On the evening on the 26th I messaged so begin a return, days went by and no email to say this had started and no ba...
Why am I still waiting for my order?! Why do EE not keep people informed? I ordered on 25th September still no idea of when it will arrive. If there’s an extended delay then tell your customers! Keep people informed it’s really not much to ask? ...
Hi I was just wondering if anybody could help me? I recently bought a phone around 2weeks ago and received a confirmation email n order number however nothing more than that. When I try to track my order through the ee app and website it says that “s...
On the 1st August last year i ordered (as described) Acer Nitro V14 with the following spec: AMD Ryzen 7 8845HS , NVIDIA RTX 4050, 16GB RAMThis was a present for my son. This evening he was having RAM issues, basically it was saying he only had 8GB o...
Hi,l am a new pay monthly customer and visited the Barnstaple store on 29th March to buy an iPhone 17 Pro Deep Blue 256GB. As it was out of stock in store I ordered it to be delivered to the store and was told it would be a couple of days. Upon conta...
As an upgrade, I ordered a "Nothing Phone (4a) Pro 256GB Black" on the 7th of April. I received an email confirming the order, and I have been charged the upfront cost, but have had no update on the status of my order since. Attempting to track my or...
Hi, I’ve been trying to upgrade online for over a week. I’m a student and have a discount code to use which has been added successfully. Anytime I try to check out it says there’s a technical error or oops we can’t check you out. . I’ve tried online,...
