If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order today for a MacBook Neo in blush, it says estimated dispatch in over 28 days. I’m just wondering if there’s any way I can keep updated with the progress and if it’s looking likely to be over a month before I receive my order. I’m ju...
I ordered I pro max 18 256gb burgundy on the 15th September only to receive a text today saying my phone has been returned. I checked the EE app and DPD app every day and it always says waiting for dispatch. The EE store wouldn’t help me and when ord...
I ordered a phone on Friday - received my credit agreement and order number but I still have heard nothing further on the delivery of the phone?
Why is it so difficult to get a straight answer from anyone at EE regarding why their delivery partner has failed to deliver my order on the agreed day??? They continuously try to shift the blame to DPD, but DPD is not their clients’ problem. It’s EE...
I order my new i phone 17 on the 14th of September as part of my new contract and i am still awaiting delivery. When i check to track my order it just says that the order has been processed and its awaiting dispatch. Is there a help line or chat box ...
My husband has had an Apple Iphone 16 delivered by DPD. We both didnt want the Iphone and agreed with, what we thought, was EE correspondance, to return the Iphone. So We got a message on Whats app showing a barcode to hand over to the post office, t...
Hi, I placed an order 2 days ago for the Apple Watch series 12 and received my order confirmation email with the reference number but when I track the order process online using the reference number it is still showing as order confirmed which I’m fi...
Hi there i also recieved an xko number I payed 30 upfront but this is not in pending this has gone straight to ee from mu monzo account. However I have had no email saying this has been accepted or not. Surely ee should do checks before taking out t...
I ordered a new SIM only contract, as an esim, yesterday morning (with a port of my number from BT). At the end of the order process, on the order confirmation screen, it said "order confirmed" and "we need to confirm some details" saying they would ...
I ordered an iPhone 18 Pro Max Black 512, September 13th to the store and still haven't received it and haven't received any new information about it, except that the order is confirmed.
