Can't track order

[Laraefj97]

I cannot track my order called customer service but they said only the online chat services can help. please guide me on what to next. 

[Leanne_T]

Hi @Laraefj97 

Thanks for coming to the community. 

When did you place the order? 

Which model device or accessory did you order? 

Also, what happens when you try tracking the order? 

Leanne.