Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62911 Views
  • 120 replies
  • 15 Helpful

Didn’t get my reference number or confirmation email

Hello,i ordered a phone today as i was due an upgrade done this over the phone the lady sent me a link to a live chat and sent me a deal I “approved it” and everything, told her my email and stuff. And haven’t yet receive any confirmation or anything...

Resolved! Where's my order?

Hey, I ordered an (early) upgrade a week ago and haven't received any further Comms since the original confirmation email... So unlike 'the UK's best network' which is usually pretty hot of the mark in sending new stuff.The order isn't in my EE accou...

stewbear80 by Investigator
  • 9747 Views
  • 32 replies
  • 14 Helpful

Resolved! ORDER

I placed an order on the 20th. Have received no further email other than confirmation. no dispatch etc, and order reference doesn’t work on any of the tracking. I spoke to customer service on the 20th who said my order would be delivered on the 21st,...

Resolved! iPhone 17pro order

Hi. I placed an order for iPhone 17pro on 18th and it still says order received (not dispatched yet). I need to travel on Tuesday. Is there a possibility I can receive it before that? Thanks 

Resolved! iPhone 17 Pro Max waiting for delivery time?

I ordered a new phone - iPhone 17 Pro Max 256GB Silver - to be delivered. Ordered 14th December and email said estimated delivery 15th. there’s no sign it’s being delivered soon as it doesn’t appear to have even dispatched yet and it’s Friday now. Ho...

Resolved! E-Sim Confirmation Email

I am not sure why does this have to be so complicated, but why did I not receive a confirmation email after buying my e-sim? Why is EE quick to charge and not efficient in providing it's services I paid for?

enrico08 by Explorer
  • 98 Views
  • 2 replies
  • 0 Helpful

Resolved! Slow dispatch

Hi, I've early upgraded on Sunday, but haven't had a confirmation of delivery or dispatch yet It's an iphone 17 pro max in silver Thankyou 

Beckta97 by Investigator
  • 215 Views
  • 9 replies
  • 2 Helpful

Resolved! Iphone 17 pro max

Ive ordered the iPhone 17 pro max in silver on the 14th of December order confirmed but not yet received, does any one know how long it takes