If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
On Friday I asked EE customer service if I was eligible for an additional line, I was told Iam, so on Saturday I proceed to pre order the IPhone 18 Pro Max 2TB . After I pre order that, I pre order the watch 4 ultra, I asked customer if I was eligibl...
I placed the phone order on 11 September 2026, but I still haven’t received any message about the delivery. Could you please let me know when my phone is expected to be delivered and whether my order has been dispatched?
hi i’ve just ordered a phone and can’t seem to find when it’s coming can you help
I recieved a 10% off tech code and added to basket. 10% was removed from overall balance but when progressing it was removed. I have called 150 x3 and just tike was promised a call back and did not get one. 2nd time they said tbey dont know where to...
I have 2 confirmed orders with order numbers beginning with 00 - I can’t track either. It says enter a valid order number. Any ideas?
I didn’t independently choose Royal Mail and sent an expensive phone using likewize postage label.Where in the instructions supplied with my trade-in pack did it state that the prepaid Tracked 48 label had to be handed over at a Post Office rather th...
Hello. I'm new to EE, bought 24 months sim plan last saturday, it says on the website that sim should arrive in 1-2 days and upto 5 working days.
Managed to find phone on contract on 12/9/26 at 15:01pm. Got email to say order comfirmed. But had no other update since how long does it take?
I bought an iPhone 17 pro max on 09/09, I received the purchase confirmation but they still haven't sent me the tracking code, now I don't know if everything is okay with my purchase or if there was an error, I can't get in touch with support
Hi,I have submitted a return request on 150 and it has said I would receive a message back within 72 hrs.I have requested twice but I don't seem to get anything back. I looking to return the device to exchange for another model as I don't like the on...
