If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
So - as a BT customer I was moved to EE last year for my account management. “Seamless” i was told, “dont worry”. In December 2025 full fibre became available for my address so I used the EE app to upgrade my service to the FF500 package. Got my orde...
Hi everyone,I am looking for some help from the community team regarding a promotional claim for a new phone.I bought an OPPO Find X9 Pro from EE on 14/06/2026. This was during the official promotion period to get a free OPPO Watch X3.The promotional...
hi placed an order for iphone 16e took money from my account no updated or nothing cant get though on phone when will i found out about my order if not gone though when will i get my money back took 30 pound out
I placed an order for the Fold 8 Ultra 1tb Graphite yesterday after it was announced and received an email with an order number. The order was an additional line. Nothing is showing in order tracking when I try to use the order number it says enter ...
My daughter’s phone say not working I did paid already yesterday for connection for data 10 pound month didn’t come up her on iPhone please let me know someone call me yesterday from Stevenage I can’t hear they say closed already early time at 4pm s...
I've been trying to place order for this video game, and also a controller, separately and together, and each time I get this message. I have tried the app, the website, and a different browser. I have tried with 3 separate payment cards, and still...
Hi,I signed up for an EE unlimited SIM plan, but the order does not appear in my EE account or app.I also have not received any confirmation email or my eSIM details, so I am unable to access or use the EE service.I thought the order had not gone thr...
Had a text to say upgrade z8 series no fees.when I tried to do online told me 500 up front cost. So decided to call. The very unhelpful agent said, it was doing same for him. So I said could he sort it. He came back and said not eligible yet.
Good morning I Applied for a new contract this morning and was rejected but they still took payment for new phone , will this be refunded please !! Thankyou
I placed my ordered for the new Samsung flip 8 got an email with order number. Deposit is pending from my banks like for many others. But then nothing, I’ve read up and down the forums. As the tracker thing like for many others doesn’t work. I’ve tr...
