Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63752 Views
  • 120 replies
  • 15 Helpful

My order

Where is my order  Samsung A56 5G 256GB Graphite I order it through EE over my mum's phone and the tracking app isn't working and I haven't had any news via email about it yet James ********   [Mod edit: Removed name for privacy]

Resolved! E-Sim

I ordered an e-sim last Tuesday and haven’t received any sort of communication I tried calling yesterday and I was told my order reference was too long 

Nintendo switch 2 order

Hi, i ordered a nintendo switch 2 mario kart world bundle from EE on the 2nd of Feb, its now 7pm on Wednesday the 4th and it still says order placed in the app, i haven't had any emails to confirm its been dispatched to DPD, not trying to be impatien...

whitdog by Visitor
  • 56 Views
  • 1 replies
  • 1 Helpful

Resolved! Missed DPD Delivery

According to DPD I wasn't in when they tried to delivery a Ring doorbell. However, I was in and they didn't even knock on the door. My order was then returned to the DPD depot and is now on it's way back to EE (no attempt at a 2nd delivery). I've tri...

B2425 by Visitor
  • 78 Views
  • 1 replies
  • 1 Helpful

Monthly phone

I ordered Samsung ai 25, it’s took the money out my bank but no reference code to track order has been sent 

Gina96 by Visitor
  • 34 Views
  • 2 replies
  • 1 Helpful

Resolved! Wrong delivery address

I have ordered 2 house phones, I put my house number in 51, but I've had an email with delivery address 5, the person at this address is not at home, what happens if they can't deliver them, it's stupid that you can't change the address, will I get a...

Pal10 by Explorer
  • 405 Views
  • 5 replies
  • 1 Helpful

Resolved! Fake Iphone

As the title says I ordered an iPhone 16 plus as an upgrade and on the 10th of December DPD stopped in the road and took a picture of the front door without even attempting delivery, I had already asked the guy if he was lost as he was blocking the r...

BMC2005 by Visitor
  • 114 Views
  • 2 replies
  • 0 Helpful

Resolved! Order Tracking

I brought a monthly contract phone on saturday and got the email for the order on the same day. I then waited until monday night to try to track the order with the xko order number i had on the email and the email adress that the order was sent to, h...

Josh1605 by Investigator
  • 35 Views
  • 2 replies
  • 0 Helpful

Resolved! Re: iPhone still not been dispatched

Hi, I ordered the iphone 15 in black 256gb almost 3 weeks ago, still not updated. It said dispatch between 1 working day, but tracking has not updated since and still says awaiting dispatch, apart from a confirmation email I haven't received any furt...