Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56097 Views
  • 118 replies
  • 15 Helpful

Resolved! Limboland

Hi, I ordered a SIM card but DPD have been unable to deliver it and it's now winging it's way back to EE. In the meantime I've received my first bill. TBF it's my fault, I should've had it delivered to my work address. How can I get it rerouted to a ...

Resolved! Ordered a phone, told 11 days later to choose another

I ordered the flip 7 11 days ago, this morning was told it would be delivered. I've just been told sorry its out of stock choose another phone. Been with ee 8 years and this is ridiculous 

Amy2131 by Visitor
  • 114 Views
  • 2 replies
  • 1 Helpful

New Phone contract

Hi! yesterday around 7pm i ordered an Iphone 15 on contract it’s 3:20PM. Payment was accepted straight away, last night but I haven’t received a dispatch email or any tracking details. The order status hasn’t changed since, and I’m starting to wonder...

Galaxy Z fold 7

Do we know when these will be dispatched? I was under the impression today is release day and I ordered a 1tb one about 2 weeks ago. Not being impatient but need make sure I’m home to collect it.

Tatne111 by Investigator
  • 262 Views
  • 5 replies
  • 2 Helpful

Resolved! New EE customer waiting for phone to arrive, can't contact anyone

I signed up with EE on Monday 21st July, my phone was supposed to be available for dispatch in 1 working day according to your website. I have heard nothing since receiving my order number.  I have already checked the dpd app and there is nothing.The...

LRansom by Visitor
  • 194 Views
  • 2 replies
  • 1 Helpful

Resolved! No tracking sent

I originally made an order a few weeks ago and my device was out of stock my order was cancelled as I phoned up and hadn’t received tracking after 5 days. I’ve reordered the device on the 22nd, the phone was in stock and when I spoke over the phone b...

Resolved! No update on z fold delivery 😒 ordered on the 16th of july

Had order confirmation and it says its been dispatched, yet I've heard nothing from dpd or other companies. In the confirmation email it says expected delivery on the 18th of July 沈 big sad its not delivered.Id love some clarification is its out of s...

Luked99 by Investigator
  • 225 Views
  • 5 replies
  • 3 Helpful

Flip7 order issue

I preordered the Flip7 through the online website and recieved confirmation of such upon funds being withdrawn from account. Since then I have recieved no reply or update regarding this and at 1am last night the deposit was put back into my account a...

Kairolu by Visitor
  • 116 Views
  • 1 replies
  • 1 Helpful

Resolved! Where is my order?

Order number:**************, When I'm recived my order.i didn’t recived any email or call.please cheak and solve this problem as soon as possible 

Aburabby by Visitor
  • 110 Views
  • 1 replies
  • 2 Helpful