If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Himy partner placed an order 2 days ago took the upfront payment and sent an email saying we will start working in the order right away. Not heard anything since? Tracking number doesn’t work either what do we do?
I have ordered a new phone and I have paid upfront 30 pounds but I don’t not got the phone because of my cibil score is not their so please refund my upfront money 30 pounds
I ordered a new Samsung paid the £30 and received a text the next day sayong order was cancelled due to issues with my card however the money had already left my bank and I am yet to have it refunded. I then reordered the phone paid another £30 and h...
Send help I did my upgrade online via the app then I went back and it was still saying I could upgrade so I thought it’s not gone through so I tried again I get all the email confirmation but it’s not showing on my app it’s still saying I can upgrade...
HelloCould I use this platform to request proof of purchase for my new device I have just ordered?if possible, please forward it to my email address.Thank you
Hi, i had order a product that needs a delievery pin but for some reason the pin gets sent to my old number rather then my new one. I have had a new number for nearly 2 years everything has been updated regarding this. Unable to get my order as i don...
Hello,I placed an order for a SIM card on 04 June 2026.And I still haven’t received it.I have paid for the SIM card but have not yet received it.I have been calling customer services but only get an automated message and cannot get a response; neithe...
1) I purchased a monthly data plan for +447********* for £15 and it doesn't show in my data plans. 2) I also purchased an Esim for £30 and I've not got any confirmation. Order Ref: BTC**********. I'm overseas. How do I speak to someone at EE on a c...
Hi I placed an order last night, I paid the £30 upfront cost and have had a confirmation email but nothing since. When I go to track my order it says it was wrong. I’m using an xko number. Can I please have some assistance with this. Thank you
