Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64718 Views
  • 120 replies
  • 15 Helpful

Resolved! Issue with Order

I recently ordered a pay-monthly phone, and everything seemed to have went through correctly. I got the email confirmation of the order.I now have an EE SMS message saying there is an issue with my recent order XKO####.. and to contact at ee.co.uk/me...

cmlnim by Visitor
  • 157 Views
  • 1 replies
  • 0 Helpful

Resolved! I opend an contract yesterday but had to ring ee

Hi yesterday morning around about 3 am I took out a phone contract. I had to ring EE because all I had was a contract summary like the Phone That was on the contract the SIM but no reference number number or order number or anything like that and it’...

Beth1435 by Explorer
  • 99 Views
  • 1 replies
  • 1 Helpful

Delivery

Hi , waiting for the email/text from ee or dpd to confirm delivery time as my upgraded phone is ment to be delivered today (14/11/22), but haven't received anything yet 

Resolved! Pixel 9a order cancelled by EE

I've just had my 256GB £449 Pixel 9a order cancelled by EE, claiming out of stock for over 6 weeks (the 128GB model was in stock over this time for £349). At the time of order, both the 256GB and the 128GB models were £150 off.Now my 256GB model orde...

Marvo1 by Investigator
  • 95 Views
  • 2 replies
  • 0 Helpful

Resolved! Pay monthly phone

Hello I ordered a new pay monthly phone last night when I paid the upfront cost I’ve not received a receipt by email or order confirmation how will I know if the phone is coming or not? Money has been taken from my bank 

Treg974 by Explorer
  • 117 Views
  • 3 replies
  • 1 Helpful

Resolved! Delivery

Delivery of my phone. I have no phone to take any messages from you about my delivery . What can I do 

Resolved! Parcel wasn’t delivered

I took out a new iPhone 17 Pro on a monthly contract on Saturday, and the delivery was expected on Tuesday. However, it wasn’t delivered. The tracking information says there’s a delay with my parcel and that it should be updated within 24 hours short...

LilSix by Visitor
  • 122 Views
  • 1 replies
  • 1 Helpful