Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62450 Views
  • 120 replies
  • 15 Helpful

Resolved! First time contract

Hi I’ve just placed a order for the iPhone 17 pro max on contract but I’m not sure if I’ve been accepted or not? The upfront payment has come out of my bank and I’ve received a email about my plan details but not a email confirmation/order number.

Lewisb12 by Explorer
  • 98 Views
  • 2 replies
  • 1 Helpful

Resolved! How long until phone dispatched

Hi can anyone help please. I ordered a new phone on the 4th however the tracking I have received won't load anything in, it says "timed out". My account is saying suspended, however I'm not sure if this is due to previously having an account that was...

shane1258 by Investigator
  • 167 Views
  • 5 replies
  • 3 Helpful

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62450 Views
  • 120 replies
  • 15 Helpful

Resolved! SIM order - not arrived, no update

Order number: xko******** Date ordered 3rd Dec 25. This has not arrived and no update on order. [Mod edit: Removed order number from public post]

Resolved! Ordered Pixel Buds 2A - No dispatch within two weeks

As the title saysPlaced and ordered for some pixel buds 2A on the 24th NovemberSays dispatch within 7 daysIt's been 2 weeks now and nothing since, can't get through on the customer service line as it's just an online orderIs there a delay or any spec...

iwatch

Hiordered an upgrade to my daughters watch  They tried to deliver it at home, no one in so i asked for it to be delivered to my local store  I rang the store on the day of delivery to give them a pin number from DPD but they had already sent it back ...

Resolved! Jiffy bag for trade in

Hi i had just upgrade my phone from 14 pro max to 17 pro max for trade in i need to send my old phone to EE for return I need jiffy bag