Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65688 Views
  • 120 replies
  • 15 Helpful

Resolved! Status

Hello, I placed an order for IPhone 17 Pro Max 256 in Silver yesterday via telephone. I got an email confirmation saying it’s confirmed. But I cannot track order? No dispatch email either, when is this due to be delivered? prior to contacting you via...

Resolved! IPhone 17 Pro 1TB

Hi i upgraded both my contracts to the IPhone 17 Pro 1TB on the 28/02/26. I was told it would be up to 21 days but received a text message today stating they have an estimated date for delivery. I call up 150 and was told these texts were incorrect a...

sgillick16 by Skilled Contributor
  • 814 Views
  • 19 replies
  • 4 Helpful

Resolved! Order

I ordered a eSIM a week ago I have an email to say my order was successful. ee have cut my old contract off so I have no way of ringing ee and I don’t have a EE shop nearby and I am unable to use another phone to contact them. when I try and put my o...

Abs32 by Visitor
  • 126 Views
  • 1 replies
  • 3 Helpful

Ma commande

J’ai passé une commande et jusqu’à aujourd’hui j’ai pas de nouvelles 

xko3 by Visitor
  • 155 Views
  • 2 replies
  • 3 Helpful

Resolved! Order Tracking Shows Error on Website/App

Hi,I ordered an iPhone 17 Pro Max 512GB on Tuesday night. The order status showed “Awaiting dispatch” earlier, but now the EE website and app show an error when I try to track it.I haven’t received any SMS or email about shipping, only the initial or...

Resolved! Dispatch date

Hi,My order for the iPhone 17 Pro Max Silver 256GB was confirmed on 8th March and I was just wondering what the current dispatch time is for this device?Thanks! 

Resolved! order not tracking

I ordered an Apple Watch Series 11 to be delivered to the store around me, and I still can't track it even after 24 hours. I keeps saying order not found. 

harryot by Explorer
  • 244 Views
  • 3 replies
  • 1 Helpful

Resolved! Ps portal order

Ordered a PS Portal money taken from account however no confirmation email unable to track as no order no. I have tried contacting customer services but just going round in circles, please can someone advise to whether order has been accepted or not?...

Suze10 by Visitor
  • 140 Views
  • 1 replies
  • 1 Helpful

Resolved! Was my order successful?

I’ve made a contract, it’s taken my money and left me with a blank screen     

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