Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 66592 Views
  • 120 replies
  • 15 Helpful

Resolved! Iphone 17 pro max 512gb orange

Hey. Just wondered when people got their iPhones? Iv ordered the iPhone 17 pro max in orange 512gb and it's saying within 14 days. Are people actually waiting this long?. How can anyone not know when the stock is actually coming I don't want to wait...

Resolved! Order Shipment

why can’t I see what is the progress of my order for the iPhone 17 pro max?I ordered on Saturday normally you guys show this very quick same day even but it’s now mid way through Tuesday and nothing yet? 

Resolved! Order delivery to store

Hi so I have placed order on saturday for new iphone 17 pro max. On sunday i have text with tracking number saying item is on its way to the store. The tracking number isnt working it constantly gives me error to check the details. Money was taken fr...

Michalsbp by Contributor
  • 323 Views
  • 5 replies
  • 0 Helpful

Resolved! New iphone

 Can I take another device on my account? I have already took iphone 17 last month 

Mahsa2 by Visitor
  • 169 Views
  • 1 replies
  • 1 Helpful

Resolved! Order Not Showing In Account

I placed an order over 24hrs ago, I received an email confirming the order had went through and the payment for the order was taken, however when I am trying to track this order I am receiving the following message- Sorry, that didn't work! Please tr...

Weejum07 by Visitor
  • 462 Views
  • 1 replies
  • 2 Helpful

Resolved! Re: Live chat

Why can't I find out more about the order?

Resolved! Delivery

Hello I ordered a MacBook with a power adapter. I am waiting for the MacBook still however the adapter says it’s been delivered however I have not received it and I have not been contacted by Royal Mail about it being delivered or even out for delive...

D78 by Investigator
  • 273 Views
  • 5 replies
  • 0 Helpful

Resolved! My order

Where is My order please Order number: xk*********   [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Re: Cancelling an order

Dear EEI haven't used the new sim yet but I have changed my mind and don't want to switch provider. What should I do? 

Sarah767 by Investigator
  • 229 Views
  • 2 replies
  • 2 Helpful