Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42498 Views
  • 92 replies
  • 12 Helpful

Resolved! Apple Watch order

I ordered an Apple Watch last Thursday and I received a confirmation email with an order number but when I try and track it, it says details aren’t available. Does it usually take this long to process an order. I’m an existing customer adding a watch...

Resolved! Ordered new phone online - no email.

Hi, I ordered a iPhone 14 5G 128GB Midnight yesterday at around 9:30am. I then had to call up due to issues with the order which are now resolved, including making a new account which I have no access to as I’ve not been sent anything about that eith...

Samsung Chromebook Go - wrong item received

I ordered a Samsung Chromebook Go 14" and have just received an 11.6" version. I paid outright for this so it is not a contract and have been going round in circles trying to contact somebody regarding a replacement Finally on here I have found an em...

about a services on demand arrangement

You have agreed to enter into a services on demand arrangement. This means you authorise us to take payment from the registered debit or credit card every time you pay for an eligible product directly with your card. You can cancel this at any time. ...

ma- by Contributor
  • 435 Views
  • 8 replies
  • 0 Helpful

Website basket is broken!

I've been trying to use the website to add an additional SIM to my contract, but realised if I add anything to the basket, I can't checkout or view the basket! It just goes back to the 'Shop' page, either on the EE app or on the browser. Surely the a...

Bugs75 by Investigator
  • 1774 Views
  • 38 replies
  • 7 Helpful

XKOxxxxxxxxx

Hiya I was just wondering if you could tell me Qantas going on with my order please due to the fact my upfront payment has been taken 

Help!!!

Hi please help!!!!!I ordered a Samsung Chromebook go WiFi today though my app. It all went though and I paid upfront through Apple and the money has been taken from my account but didn’t get any confirmation and it’s still showing in my basket in the...

Phone stolen

My phone stolen I cant ring only email I need help no phone or sim got all my stuff on tbis