If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi so last Tuesday I tried getting my first contracted phone, unfortunately due to my circumstances I’m unable to have a contract phone and the order got cancelled. I paid £50 upfront before the cancellation, I then got a message the morning after sa...
Having the same problemordered a new phone, DPD Claim that upon delivery attempt no PIN security code was available. INCORRECT as we know that no attempt was made by the driver to deliver the phone. We know the van, tracked it and saw it miss us comp...
I’m posting here in the hope that someone at EE will finally review this issue properly.On 30 October 2025, DPD delivered what was supposed to be my partner’s iPhone 17 Pro Max 512GB Deep Blue, ordered through our EE account. My partner accepted the ...
Hi! I’ve ordered my IPhone 17 pro last Thursday and still haven’t got email saying it was dispatched . It said on the initial order email it takes 24 hours to dispatch the phone.
Has anyone else had trouble with ordering things through the app? I ordered a phone and the app said it would be delivered by the 29th of January and it's not telling me it's not yet been dispatched. Not received any kind of emails with updates or an...
I’ve ordered a lilac iPhone 17 256GB yesterday morning and I’ve received the contract summary email and the contact number changed email but I’ve received no confirmation email and the only order reference number I’ve received on the contact number c...
Hi I ordered a eSIM and I would like to cancel my order can a member of staff help me please I’ve been on the phone ringing for hours and I’ve been in the ee support chat for days with no answer @
I have made a purchase for a new iPhone 17 blue mist. Money has been taken out of my bank and I’m yet to receive any confirmation or order reference. what do I do in this situation?
Hello,I ordered a replacement SIM card on January 19th but haven't received it. I've bought a new phone that needs a nano-sized SIM, but my current phone uses the larger mini-sized card.I ordered the replacement though my online account and agreed to...
