Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64710 Views
  • 120 replies
  • 15 Helpful

Resolved! Re: Lost Sim

Hi good morning,  I lost my SIM card , I want to order my replacement on my post code , thanks +44 *********Mod note: Removed number from public post

Kalifa by Visitor
  • 98 Views
  • 1 replies
  • 2 Helpful

Resolved! Who to trust regarding delivery?

Want to place an order, both app and website state one day for delivery and an EE guide tells me 14 dayson the other end of the scale website says 14 days for delivery and guide states 7 days.who do I believe?

wizzywig27 by Skilled Contributor
  • 173 Views
  • 5 replies
  • 1 Helpful

Resolved! First Time Order - Pending £30 but not received confirmation email

Hey everyone,I'm a first time user for EE and was organising a provider switch earlier today.I went fully through the process, including creating an account, entering my PAC, the credit check information & entering my billing details.I have the £30 p...

Luke1196 by Explorer
  • 232 Views
  • 2 replies
  • 3 Helpful

Resolved! Iphone 17 pro max update

Hi, I am wondering if there are any stock updates for the iPhone 17 pro max 256gb silver ? Or if you could advise what the oldest fulfilment date is for this device? Thanks 

Mike19790 by Investigator
  • 154 Views
  • 4 replies
  • 1 Helpful

Resolved! No tracking details

Hi, I ordered a TV yesterday and received my dispatch email yesterday but I haven't received any tracking code to track with royal mail/parcel force

Resolved! Order number: 00

Hello, my order arrived in EE store or not yet?    [mod edit: personal details removed from community]

Boris93 by Visitor
  • 88 Views
  • 2 replies
  • 2 Helpful

Resolved! Issue with recent order

Could someone from ee please contact me. I had a text message from ee  Hi from EE. We're sorry, there's an issue with your recent order xko*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Th...

Resolved! Phones

I ordered a phone on the 24th off Feb what date will it come by 

190Kay by Contributor
  • 356 Views
  • 29 replies
  • 0 Helpful