Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58637 Views
  • 122 replies
  • 15 Helpful

Resolved! SIM cards

We have only received two of the three SIM cards. 

Resolved! Order

I placed an order for the iPhone 17 pro cosmic orange 256gb and the only email I’ve had is “thanks for your order” had no other email to say when it’ll be dispatched or delivered and it’s been 48 hours since order, any help or ideas??

EE Lied to me and not doing anything about it

Hi everyone, I am new to EE and just switched from another provider and I really need help with what’s going on as I am suffering every night to sleep due to this now and don’t eat at all. so I switched to ee about 6 7 weeks ago by placing an order f...

Resolved! Delivery

Hi I placed an order for an upgrade on my account yesterday and got a confirmation email straight away - but nothing from DPD (no email or tracking number etc).DPD did attempt delivery today when I was not in and asked my wife for a PIN code which we...

Mik3yBBQ by Contributor
  • 4454 Views
  • 11 replies
  • 6 Helpful

Resolved! Tracking my order

Hello, my order number doesn’t work, anytime I try to use it it just says “uh oh tracking has timed out for this order” I ordered on the 30th September iPhone 17 lavender 512gb and at the time it says usually dispatched within 21 days it has now almo...

Keeley20 by Investigator
  • 153 Views
  • 1 replies
  • 1 Helpful

iPhone 17 Mist Blue 256GB Stock

Hello everybody,I ordered an iPhone 17 Mist Blue 256GB yesterday. Order was confirmed and text message says it will be dispatched in more than 28 days (tracking says back order confirmed).What are the current stock levels like for this model? Is it p...

Resolved! Recipt

Hi.I received my order but didn't get a receipt.How do I get a receipt for my purchase. Many thanks

Tree2025 by Investigator
  • 208 Views
  • 6 replies
  • 3 Helpful

Upgrade decivce

I ordered and upgraded 15 days ago does it usually take this long to come?

Pjmcil41 by Visitor
  • 137 Views
  • 2 replies
  • 1 Helpful

iPhone 17 pro max

Hi is there a problem with ordering the iPhone 17 pro max? Iv had a tx stating it will be dispatched in 28 days… is EE awaiting an order of them or something??. 

Pink-blue by Investigator
  • 273 Views
  • 1 replies
  • 2 Helpful