Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71673 Views
  • 124 replies
  • 15 Helpful

Resolved! No dispatch date

Ive ordered the 18 pro max 512 burgundy but still can’t get dispatched ordered date is 18 sep, 01:10amIs there any buddy know about this? 

Sonu3554 by • Investigator
  • 168 Views
  • 4 replies
  • 1 Helpful

Resolved! Returning Apple Watch but keeping iPhone from same order

 Hi,I recently ordered an iPhone 18 Pro Max and Apple Watch together through an EE Guide. The Watch has already been delivered, but the iPhone hasn’t been dispatched yet.I’m still within the 14-day cooling off period for the Watch and I’m considering...

Resolved! Order number not found

I've placed an order to upgrade my phone to the iphone 18 pro max. I have now been given 2 order numbers in 2 different formats. One starting with ORD and other not, which none of them work so I cannot track anything. How would I track a new order?

davehouto by • Established Contributor
  • 257 Views
  • 6 replies
  • 2 Helpful

Resolved! iPhone 18 pro max

Hi I’m wondering when I’ll get a tracking number for my ee parcel for my iPhone 18 pro max ?

Resolved! iPhone 18 pro max

Hi I was wondering when I should expect to have my iPhone delivered? I have received no correspondence apart form that the order is “being prepared”. I preordered 1 hour after the time of release in 256Gb Burgundy.Thanks for your time! 

Huif by • Visitor
  • 267 Views
  • 1 replies
  • 1 Helpful

Resolved! Where is my order?

Any update on when you'll send me my pixel 11 XL pro 512? It's been over 3 weeks and the complete lack of information on the track order page is very frustrating.

aofjays by • Investigator
  • 143 Views
  • 6 replies
  • 3 Helpful

Resolved! Apple Watch Upgrade Pin Issue

I ordered my Apple Watch upgrade today and I’ve gone onto the EE tracking to see it’s been dispatched for delivery tomorrow however it looks like all the the DPD tracking information and most importantly the PIN code has been sent to the Apple Watch ...

Alana85 by • Established Contributor
  • 731 Views
  • 2 replies
  • 2 Helpful

Resolved! Order not arrived and being returned to EE

Ordered a 5g Smart Hub. Been charged twice for it. Received an email with delivery time and a code to give driver. Delivery was not attempted now when I track it it says being returned to EE. Getting nowhere with live chat. Got through to someone on ...

Delivery Code Issues

Yep, I have the exact same problem and it’s been consistent with every AW upgrade. The DPD driver has had to take the order back to EE then return with it at a later date once I’ve received the code to my phone after speaking with 150. It’s infuriati...

BasBleu by • Visitor
  • 120 Views
  • 2 replies
  • 1 Helpful