If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I am writing to formally raise a concern regarding the conflicting information provided on your website about the dispatch and delivery timelines for my recent order.I placed an order for a new phone on 12 November. At the time of purchase, your webs...
Please confirm when I should receive my order Order no 0********7 [Mod edit: order number removed to protect your privacy and security.]
So had the fun of ordering my new phone to be delivered to a store local to where I work. The day it got delivered I ended up in hospital for an emergency operation. I don't know when I'll get the chance to get the phoneWas wondering what it's like t...
Are there any updates available on when the orders will be fulfilled, obviously I have paid for a phone but no notice of when it will be delivered, ordered it on the 20th October
Does anyone know how long it will be before I get my iPhone 17 pro max I had a email today to say my order is on track . When I ordered it said usually dispatched within 14 days I’m on day 8 now
Worst customer service from EE. OPEN LETTER TO THE CEO CLAIRE GILLIES I write to you in despair as being an orange EE customer for the last 25 years never did I imagine that I would be treated so unfairly or unjustly by any company. I would like to m...
I’m posting here in the hope that someone at EE will finally review this issue properly.On 30 October 2025, DPD delivered what was supposed to be my partner’s iPhone 17 Pro Max 512GB Deep Blue, ordered through our EE account. My partner accepted the ...
Unable to track my device order (iPhone 16 white) as it just says “timed out “ unable to see my order on the EE App as well and have had a confirmation email to say it’s been ordered.any help/advice?
Another terrible experience from EE. Not sure how they are the best UK network which they claim to be.I have an add on plan on my account which I have paid off and would like to add another item as I have an allowance on the account. I’ve paid off an...
How do I add the EE perks to my account, upgrade but nowhere to add the codes! Do I phone them or are they linked automatically?Thanks
