If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Good morning. I ordered a mobile phone last week and i put down a wrong postcode for the delivery. Can my delivery address please be amended. I cannot do it on Dpd website.
Hi, I’m just looking for some advice regarding my Nintendo Switch 2 Mobile Add-on return.I posted the parcel yesterday at my local DPD Parcel Shop, and I have proof that I dropped it off. However, this afternoon I’ve received another email containing...
I have ordered an iPhone 16e 128gb black on the 2nd of July it been a week I had no update on delivery or email to say when it will come. They had taking the out front cost which was 30 quid. It's my first time with EE.
Completed the order online and it took 1p out of my bank and then it said to message you guys to complete the order. I want to go onto monthly keeping the same number and sim if poss. The order number is ************ thank you [Mod edit: Redacted the...
Im trying to purchase a sim free mobile on ee finance, i got very close but after verifying my ID it made me update the app and i lost my checkout progress... now when i try it makes me pay for device in full on checkout when i wanted the ee finance ...
My mobile device was supposed to have been delivered today. It did not arrived, I checked the tracking on the DPD website it says "Your parcel was refused, as the contact name was not recognised." while my device still in Goole. Where is my phone and...
HiDPD!!!!Upgraded on 29th , new phone dispatched and due for delivery on 31st no 1hr time slot given only any time until 10pm with DPD , tracking updated in evening saying that 14.42 unable to deliver as we couldn’t provide PIN number - someone was...
I ordered a phone yesterday. Does anyone know when I’ll receive tracking information??It’s a “ good as new phone” so just wondering if that affects delivery time.I’m in desperate need of a phone, I received an order confirmation email but heard nothi...
Hi, I’m looking for some advice. I bought a Nintendo Switch 2 bundle through EE as a Mobile Add to Plan and received it on 2 July. I’m still within the 14-day return period, but I have already redeemed the included 12-month Nintendo Switch Online cod...
hi all,i ordered a phone contract through a new account, and in my list of emails, it mentions calling them to discuss (then it cuts off). when i click on the email, it doesn’t say anything about it, just that they will text if they need more info, w...
