Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58734 Views
  • 122 replies
  • 15 Helpful

Resolved! Re: No updates from DPD

I've pre orded the rog Xbox ally over 3 weeks ago 2 times , it should have been delivered by now but both DPD and EE don't know when my device will arrive. There no updates from both companies. I think it's bad when customers start being affected for...

Resolved! Orders to collect in store

Hi thereare you no longer able to order a item and have it delivered to your local store to collect ?I ask because both the app and website don’t allow you to select the store option anymore and will just select your billing address with no option to...

PaysGo SIM card order

Hello,   I placed an order for a PaysGo SIM card (Order number: xko*********, Order date: 20 Oct 2025) but I haven’t received it yet. I’m worried because the SIM card hasn’t arrived, and I need it soon.   Could you please confirm if my SIM has been s...

Re iPhone pro max

The table below details the wait times you can expect if you order an iPhone 17 Pro or iPhone 17 Pro Max right now in the US, UK, or Australia. Note, though, that the exact wait time will depend on the color and configuration, which is why you'll fin...

imc9999 by Contributor
  • 182 Views
  • 1 replies
  • 3 Helpful

iPhone 17 pro max

It saying that I’m awaiting date for iPhone 17pro max is that mean I’m in the que for a iPhone pre order  ??? 

Money taken out but no confirmation on phone

Hi,I've just signed up for EE and have tried purchasing a phone, I got to the checkout page and it successfully took it out of my bank, but then something failed on the website and it seems to be lost, I think I have to pay again. I'm using Firefox a...

daniel-w0 by Investigator
  • 226 Views
  • 6 replies
  • 4 Helpful

Resolved! No order number

Hi,I ordered an upgrade for a IPhone 16Plus in Pink 128GB on Friday 17th October. I have received an email regarding a confirmation but i have only been given a xko reference number. This is meaning that I cannot track the status of my order on wheth...

Resolved! iPhone 17 pro max delays

Hi Community. I ordered the iPhone 17 Pro Max as an upgrade on Sep 20 in hopes to get it by the time I start operationally as a paramedic in early November. My current phone doesn’t have the battery capabilities to survive a whole shift which is why ...