Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68859 Views
  • 120 replies
  • 15 Helpful

Resolved! Ordered online reference not working

I have order my 17 pro max online with upgrading sim. the references number not working which i got in gmail. And deducted upfront payment. Its been 24hrs

Over 14 days order delayed

Placed order on 13th April for a MacBook and it still hasn’t been dispatched. The order has definitely gone through because the sleeve for it as part of the same order has already arrived two weeks ago. If stock is unavailable, why let people order o...

Ann-8765 by Investigator
  • 344 Views
  • 5 replies
  • 0 Helpful

Issue with Order Tracking – Samsung Galaxy S26 Ultra

Dear EE Customer Service Team,I hope you are doing well. I recently ordered a Samsung Galaxy S26 Ultra on the 29th of this month, but I have not received any update from DPD regarding the delivery.Additionally, the tracking number provided is not wor...

Resolved! Refurb

Hi, I Have an iPhone 13. Battery now very slow. Thinking of getting a refurbished 17. I’m sim only and wondering is it easy to set up? Do I have to physically take sim out? I was on contract, then went on to sim only but didn't have to do anything. I...

Lozali6 by Visitor
  • 239 Views
  • 1 replies
  • 0 Helpful

Resolved! Tv 8days late

Why hasn't my tv arrived 8days after getting the conformation.and it says dispatched but no tracking number..EEthis is very poor not even a message to tell me any news

Resolved! Incorrect email address

Hi there, I am not an EE customer, but someone has just signed up for services and entered my email address (by mistake, it's a very common name) I am out of the country and cannot call the support number and I don't want to log in to their account t...

anclag by Explorer
  • 312 Views
  • 4 replies
  • 1 Helpful

Resolved! Phone charger not arrived

Hi I placed an order for a iPhone charger. I had 2 emails. One saying great it’s arrived at 13.35 and one saying it’s in its way at 13.36. This was the day after I ordered my charger. Obviously I have not received my charger. Can you please advise ho...

Resolved! Transfer to EE from Plusnet - order cancelled in error

24th April was my latest activation date. I rang the help desk on the day before because I was notified that my order had been cancelled. The agent I spoke to told me a new order was placed, and when I checked the order tracker it appeared to be corr...

Jaggies by Established Contributor
  • 386 Views
  • 4 replies
  • 1 Helpful