If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi. I placed an order for 2 new pay monthly sim cards on the weekend I should have received them by now but haven't. I received a call from EE today but I got cut off and can't call back as my minutes are up on my sim and I have no credit.I need some...
Hello, I purchased a 30 day esim. I activated the eSIM but it did not work at all, and provided no data, so I erased the eSIM from my phone. I'd like to cancel and request a refund. my account email is [email protected] Please confirm the cancellation...
Hi EE Community,I placed an order for an iPhone 16e 512GB (Black) on 1st July 2026 with a down payment and monthly instalment plan. I received the order confirmation, and the order is showing in my EE account, but it has still not been dispatched.I h...
I tried to buy a phone from you and got told that my identification didn’t go through and the £40 I paid up front would be back into my account within ten days and I still haven’t received this. Money back
I had received this mail but ifont know my order has been confirmed or not ! No email after this
When I got an upgrade, I didn't receive my free pair of earphones
Good morning. I ordered a mobile phone last week and i put down a wrong postcode for the delivery. Can my delivery address please be amended. I cannot do it on Dpd website.
Hi, I’m just looking for some advice regarding my Nintendo Switch 2 Mobile Add-on return.I posted the parcel yesterday at my local DPD Parcel Shop, and I have proof that I dropped it off. However, this afternoon I’ve received another email containing...
