Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72186 Views
  • 124 replies
  • 16 Helpful

Iphone 18 pro max Pre - order delayed

i did a pre-order on the 19th of this month. i am yet to get any update and a freind who ordered from EE on the 20th has got an update on his deliverie for the same phone i ordered. are there prefrential treatment through this

bankeyys by • Investigator
  • 1685 Views
  • 17 replies
  • 1 Helpful

Resolved! iPhone Air dispatch time

I’d just like an update on my order please as it’s been delayed. Initially when placing it on 25th September  it said it would be dispatched within 3 days, then the email confirmation said 7 days, I got an email a few days after ordering to say it wa...

MoChara by • Investigator
  • 256 Views
  • 5 replies
  • 0 Helpful

Resolved! Order

Why is my ordered cancelled after saying successfully placed and waiting on update of delivery

Resolved! Iphone 18 Pro Max

Hey, i ordered the phone on Thursday and im just wondering how long it will take to arrive. I understand it will take a little while but id like to know when it will as I keep checking my order everyday and I want to stop 

Resolved! Re: Where's my order?

I have placed an order on 30/09 and until now I haven’t received any response/update about it .thanks 

crisilvia by • Investigator
  • 72 Views
  • 1 replies
  • 1 Helpful

Resolved! ETA on iPhone 18 pro max delivery

Ordered my glacier 256gb IPhone pro max on the 18th of September. Got the delta email but it’s been radio silence since then. People ordering after me are getting them now and I’m still being told it’s delayed. any info 

Kaibtw by • Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone 18 pro 512GB burgundy

Hey placed my order for the iPhone 18 pro in burgundy on the 10th of October, what are the current wait times on delivery? As can’t seem too match my order number up on the app too track it thanks 

Louisg1 by • Visitor
  • 121 Views
  • 1 replies
  • 0 Helpful

Resolved! Need new SIM card

Pls send **** deleted sim accidentally  returning from US  THANKS HITESH [Mod edit: Removed mobile number. Please don’t post identifying information on the forum. Thanks.]

Resolved! Dispatch delays iPad A16

Hello, I ordered a 125GB Blue iPad A16 on 03/09/2026 and it still has not been dispatched.Please advise as to why.Thanks

lousuts47 by • Investigator
  • 170 Views
  • 7 replies
  • 1 Helpful