Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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Resolved! Just placed an order. No details, no email but money taken

Hi Just placed an order for a iphone 14 on a monthly contract. It took my £30 and thats gone from my bank but i had a blank screen on order confirmation. Ive had no email with details of order and no sign of any order in my EE account. Any ideas ? 

Resolved! SONY WH-1000XM4

HiI have ordered the Sony WH-1000XM4 headphones. It's says on the box made for iphone/iPodI was wondering will it work with android and other devices and an i Pad or just the phone and pod.Thanks

MrsE22 by Explorer
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  • 8 replies
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Resolved! No confirmation

I just made an order and once I paid the amount the screen went blank and I haven’t received any confirmation. I’ve read multiple relies saying to ring and sort it out it’s one of the team but when you call you can’t talk to anyone unless you have a ...

Cancelled order

Have attempted ordering a pay monthly SIM card countless times over the last week with every order being cancelled. I have been on the phone with ee who referred me back to my bank to see if there are any blocks on my card which there are not. I trie...

Jkao13 by Visitor
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  • 3 replies
  • 1 Helpful

How to approach my dilemma

Hello everyone, just need some advice on the best way to go about what I'm trying to achieve in the most cost effective and easiest way possible.End result is my WiFi provider changed from Plusnet to EE, and 3 new contracts keeping my family's number...

No confirmation email

Good afternoon, I placed an order on Sunday - payment was taken from my account but I am yet to receive any confirmation email/info

Resolved! this is my tracking number

Constantly receiving text and now email saying I will be charged for not returning router, when I phone kept waiting have tried contacting on facebook but just gave me a standard reply. If anyone from the organisation is reading this my tracking numb...

0077 by Investigator
  • 95 Views
  • 1 replies
  • 1 Helpful