If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
1) I purchased a monthly data plan for +447********* for £15 and it doesn't show in my data plans. 2) I also purchased an Esim for £30 and I've not got any confirmation. Order Ref: BTC**********. I'm overseas. How do I speak to someone at EE on a c...
Hi I placed an order last night, I paid the £30 upfront cost and have had a confirmation email but nothing since. When I go to track my order it says it was wrong. I’m using an xko number. Can I please have some assistance with this. Thank you
I have been trying to place an order for the PS5 pro through EE Finance. When clicking complete order, I am stuck on this screen and the order does not complete. I have also not received any emails which also confirms that the order has not went thro...
Hi everyone,I placed a SIM-only order on the EE website 2 days ago. However, whenever I try to check the status using the online order tracker, I keep getting an error message saying 'Sorry, that didn't work! Please try again.'Since it is a SIM-only ...
I upgraded my phone through the website. The parcel was sent out but instead of receiving the phone, I got something else. EE are refusing to do anything about it and not helping in any way. Apparently I have to pay for the phone even though I never ...
New customer here, I’ve switched from Vodafone and 02 because of poor service and heard only good things from EE.I’ve paid for a new phone and contract and other than the order confirmation email I’ve heard nothing since. The communication is worse t...
Hello everyone I ordered a replacement mobile on saturday said be here monday never arrived thoIve no reference number for tracking via DPDAnyone any idea?Andy
Attempting to get a paymonthly phone and contract, already have broadband and TV with EE. Placed the order online on Thursday, signed contract, received email with contract details, pup front payment shown as pending in my bank account but haven't r...
Hi!I damaged my phone over the weekend, which has now led to it not turning on at all.Via the EE website i was able to upgrade/trade in on the flex contract option. When I completed the order it says an EE team member needs to call me - however I hav...
I done an order online and I received a reference number with XKO dose that mean I’ve been accepted or declined and I paid an upfront payment for the device thank you
