Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71722 Views
  • 124 replies
  • 15 Helpful

Resolved! iPhone 18 pro max preorder

Hi, I preordered the iPhone 18 Pro Max Burgundy 256gb sim free on the 12th September. There’s no update on the tracker other than it saying usually dispatched within 4 days so I just wanted to find out what is happening with my order and when can I e...

Sana_02 by • Visitor
  • 203 Views
  • 1 replies
  • 0 Helpful

Resolved! No updates on order

Hi on Friday evening i ordered: iPhone 17 Pro Max 256GB SilverI received the Thanks for your order email when i placed the order and the upfront cost immediately went out my bank however it is now Tuesday and i have received no updates at all and whe...

JadeR260 by • Visitor
  • 133 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone 18 Pro Burgundy 256GB dispatch time?

I ordered on 16 September after accidentally smashing the back of my current iPhone.I didn’t consider how long the wait time could be as I have never ordered an iPhone as it is launched.Does anyone know how long it could take to be delivered? My orde...

Squeebs by • Visitor
  • 2003 Views
  • 6 replies
  • 1 Helpful

Resolved! Iphone18 pro

Hi I ordered the iPhone 18 pro on Friday, it’s quite annoying that when I purchased online it said the phone was in stock so I thought would be in store asap. Tracking link on ee doesn’t show has been dispatched yet and obviously can’t track on dpd t...

Meishak02 by • Investigator
  • 226 Views
  • 6 replies
  • 3 Helpful

Resolved! Delivery

Hi. When I put in my order reference and my email it says thats something is wrong and it doesnt work. So I am unable to track my device. 

Doro Aurora A10 - Order Not Dispatched

Ordered Doro Aurora A10 on 8th September - still no email saying the order has been dispatched. Come on EE - this service is pathetic, from this crappy online community in place of a true customer facing service which gives a toss about its customers...

New order

I ordered a new phone contract on Saturday, the money was taken from my bank account for the down payment but I had not had any updates today so I called customer service to which I was on the phone for just under 2 hours being passed around differen...

Resolved! iPhone

When can I get my iPhone 18 pro max that I ordered since 12th of sept 

Rejoice3 by • Investigator
  • 139 Views
  • 7 replies
  • 1 Helpful