Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42494 Views
  • 92 replies
  • 12 Helpful

phone replacement HELP

good morning,I have had issues with my samsung s22 ultra 128gbi got a replacement and that replacement had the same issue!so ive got another replacement for the replacement! (my partner is contact for this replacement delivery as my phone is caput!)c...

Resolved! Phone charger

Hi on the 30th of the third 2024 I went in to the Tiverton branch of EE and brought a charger unit for an iPhone 13 pro Max when I got it home and opened it. Unfortunately it was not suitable for the use that I wanted it for so I put it back into the...

Simon234 by Investigator
  • 169 Views
  • 8 replies
  • 2 Helpful

Resolved! DPD Pin Number

Hi, my phone was stolen so ordered a new one but the DPD delivery guy wouldn't give it to me without a PIN number (which had been sent to my stolen phone...). I haven't received any email sand don't currently have access to a phone to speak with cust...

Resolved! Re: Upfront cost

hi,I made an order last night for a phone contract but the order didn't proceed further they take the upfront of  30 GBP.Will it be refunded or not?

Roam Abroad Pass as an Inclusive Extra

I am looking to upgrade one of my SIM only contracts and notice now that 1 Inclusive Extra is worth up to £20 per month. If I open up the pop up it shows Roam Abroad Pass is available at £25 per month.If I select All Rounder Unlimited plan as part of...

Resolved! Upgrade Phone DPD delivery details

I finally ordered an upgrade as my old device finally stopped working (cannot send or receive messages/calls). I ordered an upgrade online but the dpd driver wouldn't give me the parcel as I don't have the PIN that was texted to my device. I explaine...

Jdg92 by Visitor
  • 120 Views
  • 1 replies
  • 0 Helpful