Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56238 Views
  • 118 replies
  • 15 Helpful

Resolved! Nothing Phone 3 Upgrade

I upgraded my contract last week, and the advisor went through and selected Monday for the delivery date, paid the fee etc, however, the order say at "waiting confirmation", so called up, the agent told me something must have went wrong, so reordered...

Resolved! When will meta ray-ban restock?

I’ve been checking everyday to see if the meta rayban transition glasses have restocked but nothing yet; any idea when they will? 

KaranCK by Visitor
  • 162 Views
  • 1 replies
  • 2 Helpful

Resolved! Item not delivered and being sent back to ee

Hello, I rearranged my delivery day and sadly this has been ignored by dpd, and they are sending my new phone back to ee.I'm unable to call on the current phone to fix this, and finding the whole situation very stressful. I need a email / digital tex...

Nessx by Investigator
  • 308 Views
  • 6 replies
  • 2 Helpful

Placed order 'please call to discuss order'

Hi there.  Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'...

JamieLeeWV by Investigator
  • 37396 Views
  • 29 replies
  • 8 Helpful

Resolved! Phone

I want to order a phone on contract 

Resolved! Can't track order, website broken

I ordered a new phone that said it was in stock on Wednesday, but when I try to track the order i click on mobile phone option, and it just takes me to the "link a sim" page and I can't track anything. I called the helpline but they couldn't see what...

WoolMam31 by Investigator
  • 367 Views
  • 10 replies
  • 3 Helpful

Re: New Phone

Please can you let me know where my order is? Ordered a week ago and phone not arrived, tracking number does not work and no update 

Order of mobile pay monthly

I have placed an order online and have email confirmation but still saying it hasnt been dispatched yet after 2 days