Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63755 Views
  • 120 replies
  • 15 Helpful

Resolved! Complaint

 Two days ago, I purchased an iPhone 17 Pro Max and additionally paid in full for AirPods Pro 3 at your Statfort branch. At the time of purchase, the operator Asem informed us that the headphones would be available for pickup within two days.However,...

Resolved! Help

I’ve placed a order they took upfront payment then went to blank screen and then got this email no order number or confirmation can anyone help please  

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Resolved! Order for in-store pickup

Hello, I bought a cell phone through the app and paid in advance. However, I haven't received any messages or emails with the order details, only an email about the plan details. I selected in-store pickup at the EE store.

Mario64 by Investigator
  • 90 Views
  • 5 replies
  • 0 Helpful

Resolved! Tracking is wrong

Hi, I received an email confirming Royal Mail delivered my Apple plug yesterday.  I have checked everywhere, and it hasn’t been delivered. Tracking isn’t available ether. the plug was ordered on Friday with a new SIM and both should have arrived on S...

EE and Likewise

Returned a mobile phone as part of an upgrade to a new device.  Received Royal Mail confirmation of delivery, and a message from Likewize to confirm their receipt of the handset. Now getting regular reminders to return the phone, despite it having al...

Resolved! C

hı i wont cansel my case plase 07********* Mod note: Personal details removed from public post.

Resolved! New contract

 I did an application last night around half 7 they took the payment and sent me a email with the contract summary but I haven’t received anything else since. Is this normal? 

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