Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64950 Views
  • 120 replies
  • 15 Helpful

Resolved! order

I ordered an iphone 15 10/03/2026 i still haven’t received any information on if my order has been accepted yet or anything i received an email saying Thanks, we've got your order, we'll begin to work on it straight away. but that’s all can someone h...

kita3 by Explorer
  • 140 Views
  • 3 replies
  • 1 Helpful

Resolved! New customer

Hi I’m a new customer and I’ve ordered the iPhone 16 on Saturday 6th March, I’ve received an email saying order confirmed waiting for dispatch so I think I’ve been accepted as on tracking it’s showing confirmed and awaiting despatch is ticked, just w...

Strattonj by Investigator
  • 236 Views
  • 5 replies
  • 0 Helpful

Resolved! Change mobile number

Yesterday I ordered a apple phone and I given wrong number but mail id is correct .so how they contact me with the phone deliver to me

Resolved! Phone delivery

I ordered a new iphone 16 yesterday at 4pm was adviced it would be delivered today (Monday).As of now I have no DPD tracking and im assuming its not coming today but was curious how long I should be waiting for DPD tracking as still not recieved it. ...

Resolved! Charged for a return

bought a PlayStation 5 and a seperate controller, however I ended up returning them both. I got an email saying that the controller had been returned but not one for the PlayStation and have only been given a refund for the controller.  I then receiv...

Thebble by Visitor
  • 131 Views
  • 1 replies
  • 2 Helpful

Resolved! Order not despatched

Hi , I ordered iPhone air 256GB sky blue on the 2/2/26 , it was an upgrade but it still hadn’t been despatched  

Mallen4 by Investigator
  • 202 Views
  • 5 replies
  • 2 Helpful

Resolved! Upgrade con?

I was offered a free upgrade as I came to the end of my contract.  Using the app, I chose a Galaxy S26 Ultra as I had never had a top of the range phone and the offer was good. I went through the process, including credit check only to be told I need...

Resolved! sim

i placed an order for a sim had a email saying order successfull with xko number does this mean i passed and been accepted thanks in advance 

wend50 by Visitor
  • 77 Views
  • 1 replies
  • 1 Helpful

Resolved! Order phone

Hi. I just placed an order. The money was debited from my account during the initial payment, but no order number was displayed. I'm not sure if the contract was concluded. I didn't receive a confirmation email and I don't have an order number.