Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68188 Views
  • 120 replies
  • 15 Helpful

Order progress?

So i placed an order on Saturday for a new phone (upgrade iPhone 17 Pro Max 1tb Blue) and it was nothing short of torture. i placed the order via the EE app/live chat and it took close to 3 hours to complete the order.My reason for the post isnt beca...

soupladel by Established Contributor
  • 443 Views
  • 9 replies
  • 0 Helpful

Resolved! Cannot track my order

Hi,I placed an order earlier today for an iPhone 16 in pink, I have received an email detailing my plan and another email with an order number starting with xko on it. It is not letting me track this order/look for updates as it says the order number...

Resolved! Missing order

I ordered a phone 4 days ago. Money has left my account and Ive received no phone and no information . Order ref - ******** Please advise when I will be in receipt of my order before I request a refund and go to Vodafone   [Mod edit: order ref/# remo...

Resolved! Travel eSIM didn’t arrive

Hey, I placed two orders for travel eSIMs that never arrived through email. As I have no local number I am unable to call the support line. The fees would be crazy high if I would try to call from my carrier. As one reference here is one order number...

andi773 by Visitor
  • 278 Views
  • 2 replies
  • 1 Helpful

Resolved! Broadband customer unable to add EEone sim

I am a relatively new EE broadband customer .i used to have my rolling monthly sim but then ported out the number due to bill price increase. I am now wanting to add another sim to avail the EEone unlimited data benefit but every time I add , I get t...

Resolved! APPLE MAC NEO

Hello does anyone have an idea when the Mac NEOs will be dispatched I placed an order on 18th march and not heard anything about dispatch as of yet 

ordered 17pro max

I m ordered 17pro max  last 2week but  not give m device I m waiting for my device [Mod Edit - Please avoid posting personal information] 

Resolved! New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...