If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a mobile phone last week and was told that I would get an email in 24hrs informing me of when the order would be dispatched for delivery. I have still not received my order and cannot get through to customer services. My order number is xk...
Yesterday I contacted your customer service center requesting the purchase of an iPhone 17, but I received no response and no protocol number. However, today I received a confirmation from DPD that the device will be delivered to an address that is n...
Hi I put an order in on the 15/11/2025 and when the delivery got to me I asked for it to be returned back to EE as I did not need the delivery anymore. I have still been getting the charge for the phone on my account and I have not had the money retu...
Hi I placed an order last night as a gift and on the EE app it’s says dispatched but I’ve had no other contact and no details from DPD. As it’s a gift I needed to know that it has 100% been accepted and when it will likely be delivered. I am deaf so ...
I am order a phone installment but cancel my order,iam paid upfront money 30 pounds. Now refund my money please.
I ordered the iPhone 17 pro max orange 256gb on the 25-11-25 and I’m unsure if my order has gone through since I applied for EE finance the only emails I have received are: we have your EE order and welcome to EE finance but I didn’t get an XKO numbe...
I bought an iPhone 17 pro max on October 31 but I received a message saying that there was something wrong with the order I went to the store I talked there and they canceled but until today I haven't received my money back, I called EE a week after ...
I recently upgraded my phone, I had a confirmation email to say my order was processed. However I later received a text saying there was an issue with my order and i was to get in touch to sort it however I can't be available on my phone to use the l...
Been messaged to say a problem with my order I placed how can I contact somebody as link doesn’t work I have been sent?? [Mod edit: Removed order number]
