Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 58827 Views
  • 122 replies
  • 15 Helpful

Resolved! Google pixel 10pro claiming earbuds and Chromebook

I have just upgraded my phone to a pixel 10 pro, which came with earbuds and a Chromebook, I have no idea how to claim for these. Can anyone point me in the right direction please??

Edd2157 by Visitor
  • 158 Views
  • 1 replies
  • 0 Helpful

No confirmation

I ordered the iPhone 17 pro max ten days ago and since then I have received an email of acknowledgement and the ee finance agreement email. I have had the upfront cost charged on bank which was expected but extremely disappointed about communication ...

Leewj12 by Contributor
  • 735 Views
  • 22 replies
  • 2 Helpful

Resolved! Over due order

I ordered an iPhone 11 pro max in cosmic orange.  Delivery originally said 28 days and I was fine with that.  It has now been 33 days and no sign of it being dispatched!

VJG1979 by Explorer
  • 101 Views
  • 3 replies
  • 2 Helpful

iPhone pro max order

Any help appreciated. I ordered iPhone pro max 258 in silver on 7/10/25. I am currently without a phone as old one completely smashed & unusable. Ready for cancelling this & going with another provider. I have been with Ee many many years but totally...

Lesley018 by Investigator
  • 128 Views
  • 2 replies
  • 0 Helpful

Resolved! Your EE Order. Call to discuss.

Hello. I’m new to EE. I placed an order and it all went through fine. I got an email shortly after with the subject heading “Your EE Order: Call us to discuss”. The body of the email says “Thank you for your order - we’re working on it. If we need an...

Resolved! Re: Cancel contract

My order number is. xko********* and I didn't get my phone so I wanna cancel my contract [Mod Edit: Please don't post personal information on the  public forums. Thanks]

Resolved! 72hr No return Message

Hi,I have submitted a return request on 150 and it has said I would receive a message back within 72 hrs.I have requested twice but I don't seem to get anything back. I looking to return the device to exchange for another model as I don't like the on...

Mike422 by Visitor
  • 57 Views
  • 1 replies
  • 1 Helpful