Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59539 Views
  • 124 replies
  • 15 Helpful

Resolved! iPhone 17 pro Max

I preordered the silver iPhone 17 pro max. I’ve had no updates and wondering when I will get it?

Resolved! Apple iphone 17 black 256GB

Ordered this phone few days back heard nothing says confirmed but no dispatch time.I may just cancel EE and go elsewhere as I told EE I was going to o2 as they had phone and good deal yet EE convinced me to stay saying they had the phone available re...

Resolved! iPhone 17 Pro Max

I placed an order over the phone for the iPhone 17 Pro Max Deep Blue 256 GB on 31/10 seen a lot of people saying their orders from september still haven’t arrived any idea how long i should be waiting as i was told a no longer than up to 14 days 

Resolved! I phone 17 pro max orange

Hi we ordered our new iphone 17 pro max in orange on the 3rd of october is there any updates? As so far we have recieved very little communication from EE all we want is an update? 

Ceri88 by Visitor
  • 126 Views
  • 5 replies
  • 4 Helpful

Resolved! Apple Watch 11 Titanium 46mm - not receiving any order updates

HelloI pre-ordered the Apple Watch 11 Titanium 46mm. I was told it would be delivered within 28 days, but earlier this week the EE online store has changed the delivery quote and shows it within 7 days for new orders.I would have expected to have an ...

Resolved! iPhone 17 Pro Max 1TB Cosmic Orange

Hi, I ordered my IPhone 17 Pro Max 1TB in cosmic orange on 19th October, it was more than 28 days when ordered it has now gone down to within 21 days dispatch online. 18 days now since ordered and I have had two emails over the last two weeks, first ...

MNB1991 by Contributor
  • 328 Views
  • 8 replies
  • 2 Helpful

Resolved! Refund

I ordered a iPhone 17 pro max on 23rd October . It mention about it will send the phone within 5days. But now it told me because is out of stock so it need to wait 28days.Because I can’t wait that long and than I a cancel it on 31 st October. After t...

Resolved! iPhone 17 pro max 256, blue

Are there any updates available on when the orders will be fulfilled, obviously I have paid for a phone but no notice of when it will be delivered, ordered it on the 20th October 

James630 by Explorer
  • 104 Views
  • 3 replies
  • 2 Helpful