Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72316 Views
  • 124 replies
  • 16 Helpful

Resolved! Order tracking is down

I just tried to track an order but it seems order tracking is down. Anyone having that issue?

Gaz-1 by • Established Contributor
  • 179 Views
  • 5 replies
  • 1 Helpful

Resolved! DPD driver lied by saying he came to my door but I was not home

Yesterday I was waiting for my order the driver was 1 and half hour late so I was chatting to customer service dpd and I received a text that sorry we missed you your driver SANGARE won’t be back today dpd customer service upgraded my delivery for to...

iPhone duo preorder

Hi, basically on Friday around 2:00 pm I’ve preordered an iPhone duo star white 1 TB paid in full NO CONTRACT my tracking number start with EE- so into the app says “DPD Usually dispatched within 14 days“ however on the confirmation e mail says: “ Av...

Andry95apple by • Established Contributor
  • 2148 Views
  • 21 replies
  • 3 Helpful

iPhone Duo

I placed my order on the 16th, got my confirmation email with order number at 13.19pm. However still no expected date on my tracking page. Anyone else with this issue? Does this mean I was too late to receive it on launch day?

Dunk1992 by • Investigator
  • 1042 Views
  • 11 replies
  • 2 Helpful

Resolved! iPhone 18 Pro Max 512GB Burgundy

Does anyone know the current waiting times for the iPhone 18 Pro Max 512GB Burgundy, just wondering when it'll get shipped and the approximate waiting time.

Resolved! Order out of stock

Hi, I recently ordered the Samsung Galaxy S10 Lite tablet which currently says out of stock. I was wondering if there was an expected turnaround on orders such as these? Many thanks

SMcC26 by • Visitor
  • 109 Views
  • 3 replies
  • 0 Helpful

Resolved! Stolen phone

Has anyone here received the wrong phone for home delivery?