If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Upgraded my iPhone 14 to a iPhone 16 pro. After opening the box I noticed an iPhone 15pro. I contacted EE and was told they can’t do anything about it. I went to the store in Grimsby and they told me I shouldn’t have been treated like that we will ge...
DPD are trying to deliver to a store but won’t deliver without a PIN code. I also wanted a home deliver. Can we sort this?
I have recently ordered a Samsung Galaxy S25 Ultra, but following the confirmation in the Browser, I have heard nothing about my orderI am unable to use the online order tracking as i get the below error:"Oops! Your tracking timed out.Search again fo...
I ordered an IPhone 13 through pay monthly over the phone and still yet haven’t received a confirmation email with my tracking link. Any help?
I pre ordered an iPhone 17 pro max on release but all I’ve had is an order acknowledgement and nothing else since. I would’ve thought there would have been another email or update on my order. Who can I contact?
Just wanted to share my experience with EE trade in team and their partner Likewize,I've been a customer with EE for 5+ years, and truly disappointed with their service. I upgraded my device and chose to trade in my old device, Samsung S20 FE, sent v...
Hi all, I’ve recently upgraded to an iPhone 17, (not yet been despatched) but was wondering how does one go about changing to a new number with the new phone? As my current number is attached to an old job so I’d like a fresh start so to speak. Thank...
I ordered a sim but can’t find my order in app how can I get on live chat that’s not showing in app either?
I have had from several CS team members either by chat or phone call that I have an order, and I’ve been given the EE systems side order number but that isn’t any good for the tracking service.I ordered my iPhone 17PM 1TB in Cosmic Orange on pre-orde...
Placed on order for iPhone 17 pro on 18th, joining as a new customer to EE. Email from EE confirming that order but received no other correspondence since. Trying to track the order on website but ‘Timed out’ error message displayed. Don’t know what ...
