If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed my order on Monday 21/10i have received no confirmation email / text / order number The order number is in this format ORD-XXXXXXXXXX (10numbers) however this doesn’t work on ‘track my order’ nor does it show in my EE app that I have for bro...
I'm aleady an EE customer so I thought I would chang my mobile over to EE. I placed an order for a new phone and to joine EE. £400 came strait out of my account. I did recieve plan details but this did not have an order refrence. when i look into my ...
I placed an Oder for a iPhone on Sunday that’s just passed at around 6:45pm and today is now Tuesday morning and all I’ve received is a contract summary email and a email saying thanks for my order and they will get to it straight away. I’m just wond...
Hi, I did what I assumed is bought a SIM card on Saturday, got to the part where you accept a credit change and input bank details however no money has come out of my bank account and I’ve not had any form of confirmation email and it is now Monday. ...
I am being transferred to EE from Plusnet on Monday, as I wanted to keep my landline. A member on the Plusnet forums gave me a link to follow the progress of the order. I put in my order reference & postcode in & saw the progress. There were a couple...
I've tried unsuccessfully using 150 and it just takes me to the visual service area where it doesn't let me speak to a person no matter what option i try, my query is about a returned item i've had confirmation from DPD that its been returned this wa...
How do i change my bank details
I have ordered a new phone and contract as a new customer. I have been trying to contact all day but cant get through to a human. i need to contact asap as i put a downpayment on the phone and order was confirmed and then i get a text saying its been...
Hi, I’ve been trying to upgrade online for over a week. I’m a student and have a discount code to use which has been added successfully. Anytime I try to check out it says there’s a technical error or oops we can’t check you out. . I’ve tried online,...
