If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi ,I want to place an order on a new device but I need to change the number that dpd would contact and send the pin to when delivering as the number it has I do not have access too , I have changed it before but it has reverted back to a different n...
I made a new order online yesterday and had to speak to an agent via chat. The agent ordered my sim-only plan but instead of ordering an e-sim he ordered a physical sim. I called customer services but they advised there was nothing I could do and t...
Even I didn’t order anything from ee I can see some orders on my ee app. I called the customer service I have been told they can’t see them. Before I had an scam experience someone signed in my account without my permission and ordered two items to m...
I bought a controller for £65 without an account since emails weren't being sent, payment was taken from my account but it went back to the checkout page and said to use another payment method, what should I do?
I ordered a new s26 ultra from EE with new contract. The order number now didn't exist and can't talk to anyone about it. Tried to reorder but couldn't because they say the phone i am upgrading isn't v available to upgrade because of the previous or...
I applied for a Nintendo switch 2 on finance and on applying gave me a revised offer. Deposit made and email sent to say order accepted. It’s now showing as ‘preparing for dispatch’. Does this mean my order has been accepted?
Just had my parcel delivered to discover a different phone, called ee today and they told me DPD must have made an error as the IMEI number for the wrong phone was with sky, im in dire need of a phone and now they’re saying until it’s resolved I cann...
I like to buy new as my existing sim banned from the whatsapp
Will I get my phone tomorrow if I placed an order yesterday night?
