Returns

[Tired_waiting]

cancelled an order for TV package and received a text saying I would receive a returns label by email but 3 days later there is still no email. Phoning customer service is ridiculous unless you have nothing else to do - earlier they were quoting one hour wait, now it’s ninety minutes! How else do I contact them?

[Christopher_G · Accepted solution]

Hi @Tired_waiting 

Welcome to the community.

Please check the spam/junk folder in your emails, just to make sure it didn't go there. It may be worth giving us a call in the morning, when it's a little quieter. Hopefully, you'll be able to get through so that they can confirm it for you.

Chris

[Tired_waiting]

I have been monitoring junk and it’s not there. I’ll try the support line at other times but the lack of other contact options or solutions and long waits on the phone are very disappointing for a tech company