Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 67023 Views
  • 120 replies
  • 15 Helpful

Resolved! My upgrade

Hi. I have upgraded to a new sim only contract, however i still appear to be on my old contract. It has been more than 48 hours.

Resolved! Samsung s26 ultra

Did anyone else get charged for the pre order of the samsung s26 ultra and never recieved a confirmation email of the purchase

Resolved! Delivery Address of Tech

I'm not an EE customer & would like to order some bluetooth speakers. Can I have my order sent to my place of work as I dont WFH

Saz74 by Explorer
  • 273 Views
  • 3 replies
  • 2 Helpful

Resolved! ee phone on contract

Hi all , I payed £30 to get my ee phone on contract , on Monday and I still have no date or anything to say it’s been dispatched , just wondering how long it normally takes  [Mod edit: add title]

Kelcon by Explorer
  • 339 Views
  • 4 replies
  • 3 Helpful

Resolved! Add New Line

Hi, I am trying to add a new line on my account and am greeted with this message on everything. I have contacted customer service who said I need to call but I am unable to call. How do I fix this? Sorry Tiegan, it looks like there are no suitable pl...

toggie by Explorer
  • 199 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Lost Sim

Hi good morning,  I lost my SIM card , I want to order my replacement on my post code , thanks +44 *********Mod note: Removed number from public post

Kalifa by Visitor
  • 213 Views
  • 1 replies
  • 2 Helpful

Resolved! Who to trust regarding delivery?

Want to place an order, both app and website state one day for delivery and an EE guide tells me 14 dayson the other end of the scale website says 14 days for delivery and guide states 7 days.who do I believe?

wizzywig27 by Skilled Contributor
  • 364 Views
  • 5 replies
  • 1 Helpful

Resolved! First Time Order - Pending £30 but not received confirmation email

Hey everyone,I'm a first time user for EE and was organising a provider switch earlier today.I went fully through the process, including creating an account, entering my PAC, the credit check information & entering my billing details.I have the £30 p...

Luke1196 by Explorer
  • 457 Views
  • 2 replies
  • 3 Helpful

Resolved! Iphone 17 pro max update

Hi, I am wondering if there are any stock updates for the iPhone 17 pro max 256gb silver ? Or if you could advise what the oldest fulfilment date is for this device? Thanks 

Mike19790 by Investigator
  • 300 Views
  • 4 replies
  • 1 Helpful