Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61725 Views
  • 118 replies
  • 15 Helpful

Resolved! Iphone delivery

Hii..i ordered iPhone 17 pro max orange 512gb on 15th October..it’s been more than 28 days but haven’t received my device or any update from ee.any idea how long its gonna take to deliver??

Sarmadd by Investigator
  • 189 Views
  • 2 replies
  • 0 Helpful

Resolved! Fake iPhone 17 Pro Max

After waiting over a month for my  new iPhone 17 Pro Max in cosmic orange, I received a fake version!!!I took delivery of what I thought was my new phone from the DPD courier. I took the package inside, proceeded to open it where I had what looked li...

Resolved! Phone Lost In Transit

Hello,Does anyone know how long DPD delivery disputes take on average? My delivery for a SIM Free phone was due 28th Oct, kept rearranging it for 29th, 30th, 2nd Nov, 3rd Nov and it each time it never left the depot. Second time in touch with EE help...

Resolved! Phone collection

My phone is on store being repaired. I have tracked it and it is ready for collection. Is my husband able to collect it on my behalf or do I need to collect it myself?

Resolved! iPhone 17 pro max orange

Ordered on 20/10 with a delivery of up to 20 days. This is 20 days today and no update on why it’s being delayed. Cosmic orange. What is the estimated time on this now please?

Nn55ely by Contributor
  • 523 Views
  • 10 replies
  • 4 Helpful

iPhone 17 Pro Max - Cancel your order

I ended up canceling my order after ordering a phone within sky on pre order day 12th September within 20 mins and getting to the 19th October and still no phone, I cancelled it and ordered through EE who my sim is with. Was told within 28 days and I...

MNB1991 by Contributor
  • 257 Views
  • 0 replies
  • 0 Helpful

Resolved! iPhone 17 Pro Max 256GB Cosmic Orange

Hi just wondered if there was any rough idea of how much longer an order placed on 06/10/25 for the iPhone 17 Pro Max 256GB Cosmic Orange will be? I got my first Apple Watch and have been hanging fire to set it up with my new phone, but if it’s going...

bikedo by Visitor
  • 229 Views
  • 2 replies
  • 0 Helpful

Do not Trade In - SCAM! Stolen phone!

Just wanted to share my experience with EE trade in team and their partner Likewize,I've been a customer with EE for 5+ years, and truly disappointed with their service. I upgraded my device and chose to trade in my old device, Samsung S20 FE, sent v...

Resolved! Iphone 17

I ordered the iphone 17 in black,256gb on the 9th and i was wondering if im going to have to wait weeks like alot of people have as my tracking order still just says awaiting confirmation, and i wouldnt mind my new phone sooner rather than later.

Tom423 by Visitor
  • 141 Views
  • 1 replies
  • 1 Helpful