Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52206 Views
  • 117 replies
  • 15 Helpful

Resolved! New order, contacted by EE - genuine or scammy?

I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/Before they will answer anything, they send...

goto10 by Explorer
  • 426 Views
  • 5 replies
  • 8 Helpful

New order mobile phone

Made a new order with EE a mobile phone contract, this was 2 days ago money has been taken had a confirmation email with an order number starting xko, but can’t track or see if the order has been accepted just wonder how long does it take in new to E...

Clairej6 by Visitor
  • 118 Views
  • 1 replies
  • 3 Helpful

Resolved! Urgent assistance

Basically, I’ve ordered a new phone with a new Sim and the money have been taken out from my bank account and I haven’t received any emails or any confirmation and I’m a bit worried as the money I’ve been taken from my account

Order dispatched but hasn’t arrived

I ordered a Samsung galaxy a15 and I’ve been checking the tracking page daily, however the order was marked dispatched and I have not yet received a text from DPD. I’m starting to get worried that my order has been lost, could anyone help please? 

Resolved! Just placed an order. No details, no email but money taken

Hi Just placed an order for a iphone 14 on a monthly contract. It took my £30 and thats gone from my bank but i had a blank screen on order confirmation. Ive had no email with details of order and no sign of any order in my EE account. Any ideas ? 

Resolved! SONY WH-1000XM4

HiI have ordered the Sony WH-1000XM4 headphones. It's says on the box made for iphone/iPodI was wondering will it work with android and other devices and an i Pad or just the phone and pod.Thanks

MrsE22 by Explorer
  • 543 Views
  • 8 replies
  • 1 Helpful

Resolved! No confirmation

I just made an order and once I paid the amount the screen went blank and I haven’t received any confirmation. I’ve read multiple relies saying to ring and sort it out it’s one of the team but when you call you can’t talk to anyone unless you have a ...

Cancelled order

Have attempted ordering a pay monthly SIM card countless times over the last week with every order being cancelled. I have been on the phone with ee who referred me back to my bank to see if there are any blocks on my card which there are not. I trie...

Jkao13 by Visitor
  • 388 Views
  • 3 replies
  • 2 Helpful