If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
please can you urgently send me another return bag. The message that I was sent saying 'We'll send you another one, free of charge. All you need to do is log in to your account and select Return your kit.' is blatantly wrong as that is not an option ...
Hi, its been a month now and i havent recieved my trade in pack from my upgrade. I have called 150 and they told me to ring a number but its the same one.Has anyone else had this issue?Thanks
Ordered a new phone as a new customer I got the order confirmation but it's been 3 working days now and I've not heard anything. When I go to track it says the tracking xko number is incorrect.
I have ordered a new phone and have received a message saying - a new document for your samsung device agreement is now available to view, log in to ee.co.uk/go/login to view it, but I can't find it. I have looked under bills & payments and plans &...
Hi, I ordered an iPhone 15 on the 22nd May, after passing credit check and paying an upfront fee of £100, the sales girl said the order didn’t go through and someone would call me back on the 23rd, that call never came. Today I spoke with a nice cust...
Can I return an item withing the 14 days if its been used ?
Ordered a TV and realised I put the address in to the wrong place. Can't get hold of anyone to speak to about an order. My mobile, broadband etc I could talk to a million people. Changing an order delivery address is impossible. I'm ready to leave it...
Hi, I buy airpods pro 2 and I didn’t get any code or link from EE. I am still waiting please help me. Thanks[Mod edit: move to new thread & add title]
Ordered fibre - order status page doesn't work - not a very good advert for EE!Any estimate of when this will be working again? thanks
I am due an upgrade but everytime I get to the checkout I am receiving a message saying there are “technical issues”. I do not want to call and spend ages on the phone trying to upgrade, if I wanted to do that I wouldn’t be trying to upgrade online… ...
