Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57752 Views
  • 122 replies
  • 15 Helpful

Resolved! Tracking number doesn’t work

I paid £30 for a phone upgrade online and was told it would be delivered within 7 days. I was giving a tracking number which worked once and now doesn’t work. I have no way of tracking my order or getting any updates. Who can sort this for me? I’ve t...

Resolved! order xko*********

Hello I have received a message to say that there is an issue with the above order and was told to message you to get it sorted out   [Mod edit: Please do not post personal information on the public board. Thanks!]

dpawley by Explorer
  • 134 Views
  • 2 replies
  • 1 Helpful

FAKE IPHONE

Still no help from EE. Still paying for a iPhone 16 pro that I didn’t receive and have been told by the ombudsman that they have tracked the phone and it’s got a Ukrainian SIM card in it. But EE still can’t do anything about it 

Lukesav by Contributor
  • 148 Views
  • 3 replies
  • 1 Helpful

Ordered pixel 10 pro 2 weeks ago - still not yet dispatched?

As the title. I ordered a pixel 10 pro (jade, 256gb) as an upgrade 2 weeks ago. Order was confirmed, and I expected a dpd tracking link within 14 days (as per the Web page when I ordered tj phone) when the phone was dispatched.But it's now 14 days la...

Resolved! iPhone

I ordered a phone and it’s been cancelled can you tell me why 

Resolved! At a loss

I ordeeed a new iPhone and as a new customer set up my new account with EEHowever that was 10 days ago the order number doesn’t work in tracking and I’ve also not been able to contact anyone to speak to 45 min wait for customer service my pac number ...

Lesleyb4 by Visitor
  • 154 Views
  • 1 replies
  • 2 Helpful

Resolved! Has my order gone through?

Morning, I put an upgrade through 3 days ago and had an email confirmation with an order number but the phone is yet to be dispatched. I presume there is a backlog due to the new iphone coming out (I've ordered a 14). I am unable to track the order a...

sjrbear1 by Explorer
  • 173 Views
  • 4 replies
  • 6 Helpful