Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42615 Views
  • 92 replies
  • 12 Helpful

Resolved! Disgusting service

I didnt like my upgrade filled in all the relevant paper work , received  the silver bag and posted it back in January . EE are saying that is not been received and I am liable I have proof of postage  which shows the post code I have never been trea...

Cancel order

Hi I just have ordered a sim with contract scout but I wanna cancel it how can I do that?

saba2252 by Explorer
  • 153 Views
  • 3 replies
  • 0 Helpful

MY order

I ordered a new phone 3 days ago, and since then heard nothing about delivery- tracking info just says "sorry can't show order details right now" the only way to get in touch with EE is by phone, my old phone smashed which is why I've ordered a new o...

misbah3 by Investigator
  • 141 Views
  • 4 replies
  • 0 Helpful

Order

Hello I am waiting for a new SIM card which was promised on Sunday 3rd march?

Kay2968 by Visitor
  • 119 Views
  • 1 replies
  • 1 Helpful

DPD - two failed attempts but i was home

I was expecting a DPD delivery of my new upgrade two days ago. I was at home in the front room right by the front door. 20 mins after my supposed 1 hour window i had a text to say sorry we missed you and a picture from the end of my drive of my house...

Resolved! Upgrade

Hi I’d like to upgrade or add a device to my account but it won’t let me do it online, can someone help please 

Resolved! New phone

I got a new contract out the dpd driver asked me for my 4 pin card and ee gave my new number which I don’t even have the sim for what do I do it’s Saturday they don’t even pick up there phone the stupid idiots 

Tayyib1 by Visitor
  • 143 Views
  • 1 replies
  • 1 Helpful