Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63813 Views
  • 120 replies
  • 15 Helpful

Resolved! odered a phone by mistake??

hello everyone i ordered a 17 pro just now literally 10 minutes ago not realising it wasn’t the 17 pro max? is there any way i will be able to cancel this ? and when i go on the app it says i dont have anything also the bill hasn’t come out my accoun...

Resolved! SIM card help

 I chatted to an online guide last Wednesday who ordered me a new sim as cant make calls but cannot see this order on my account. I still haven’t received it and can’t seem to get any information about it !  How long does it usually take and how can ...

Jen188 by Explorer
  • 121 Views
  • 3 replies
  • 1 Helpful

Resolved! Order not showing or

Hi I recently made a order and I got a order number but it's not showing in my orders, how long does it take to show in the app, payment has been taken also 

Resolved! Order status

Morning,Did and upgrade and got the order details through from EE. On Tuesday DPD attempted to deliver it , but , I was not in with the PIN to take delivery. DPD guy said he would come back the next day. He hasnt come back yet , it's now Friday. No e...

Melt1970 by Investigator
  • 119 Views
  • 4 replies
  • 1 Helpful

Resolved! order

i ordered iphone 17 pro max 256gb silver 2 weeks ago now. on 4/1/26. are these phones being sent out? i was told dispatch would be 2 weeks and its not been dispatched yet! i am furious!

xhqneyz by Established Contributor
  • 112 Views
  • 1 replies
  • 0 Helpful

Resolved! How to make a complain/feedback about a delivery?

I bought a PS5 controller for a Christmas present for my nephew and the Sony packaging and the outer carton were beaten to a pulp. Not ideal for him to have to open it that way and one of the joysticks seems to have some drift which i'd imagine is a ...

nzt48 by Explorer
  • 154 Views
  • 4 replies
  • 3 Helpful

Order tracking doesn't work

I upgraded to a new iPhone 17 Pro Max Silver 256GB on the 8th January. Received the confirmation email the same day, saying the estimated delivery date was the 9th. I did think hat wasn't going to be the case but my main problem is that tracking does...

AdamCavo by Contributor
  • 522 Views
  • 22 replies
  • 5 Helpful

Resolved! Order phone

I ordered the new iPhone 17 pro max in silver on the 31/12/2025. I have not received a confirmation email but the order has been processed in store. How long are these taking to come? When will I receive tracking etc?

Molls123 by Contributor
  • 304 Views
  • 11 replies
  • 1 Helpful