Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63772 Views
  • 120 replies
  • 15 Helpful

Resolved! Order status

Morning,Did and upgrade and got the order details through from EE. On Tuesday DPD attempted to deliver it , but , I was not in with the PIN to take delivery. DPD guy said he would come back the next day. He hasnt come back yet , it's now Friday. No e...

Melt1970 by Investigator
  • 110 Views
  • 4 replies
  • 1 Helpful

Resolved! order

i ordered iphone 17 pro max 256gb silver 2 weeks ago now. on 4/1/26. are these phones being sent out? i was told dispatch would be 2 weeks and its not been dispatched yet! i am furious!

xhqneyz by Established Contributor
  • 108 Views
  • 1 replies
  • 0 Helpful

Resolved! How to make a complain/feedback about a delivery?

I bought a PS5 controller for a Christmas present for my nephew and the Sony packaging and the outer carton were beaten to a pulp. Not ideal for him to have to open it that way and one of the joysticks seems to have some drift which i'd imagine is a ...

nzt48 by Explorer
  • 150 Views
  • 4 replies
  • 3 Helpful

Order tracking doesn't work

I upgraded to a new iPhone 17 Pro Max Silver 256GB on the 8th January. Received the confirmation email the same day, saying the estimated delivery date was the 9th. I did think hat wasn't going to be the case but my main problem is that tracking does...

AdamCavo by Contributor
  • 511 Views
  • 22 replies
  • 5 Helpful

Resolved! Order phone

I ordered the new iPhone 17 pro max in silver on the 31/12/2025. I have not received a confirmation email but the order has been processed in store. How long are these taking to come? When will I receive tracking etc?

Molls123 by Contributor
  • 292 Views
  • 11 replies
  • 1 Helpful

Resolved! TV ordered on a pay monthly with tnt sports package

Hi I ordered the package -  THANKS Peter ****** Your order's on its way Order number: xko****** Date: 30 Sep 2024 I paid £20 via PayPal and will pay £20 a month. There is no way to track the order and the tel number you have is wrong as its a ...

Contract

I have signed up for new contract today. I've had the pre credit confirmation and upfront payment taken but no confirmation email yet. 

Resolved! placed an order on a phone insurance

Hi i placed an order on a phone insurance but they didnt accept and they didnt put my money back  [Mod edit: add title]

Marita5 by Visitor
  • 93 Views
  • 2 replies
  • 0 Helpful

Resolved! Upgrade

Can anyone help please, I've just upgraded to a honor v5 pro and I've had a change of heart and think I shoulda gone for candy bar phone instead. How do I go about it if I want to change? I've had it 3 days