Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51705 Views
  • 117 replies
  • 15 Helpful

S25 pre order upgrade

Hi order new s25 ultra  on Tuesday have the order confirmation but nothing about device being dispatched is anyone else having this issue.

Amiee88 by Visitor
  • 171 Views
  • 2 replies
  • 2 Helpful

Resolved! Repayment for new mobile

Hi, I placed an order at weekend, but my credit card got declined. I’ve tried any an hour ago, but haven’t received an email back about it yet. From, Miss P Cook xx

Resolved! How to claim ear buds pro 3 after buying s25+

Hi just bought s25+ on the 1st February. And they offered me a pair of free earbuds pro 3. But I have not heard nothing since and only have 30 days to claim. Is there a link I could upload my recipt too?

Johnoh1 by Visitor
  • 420 Views
  • 1 replies
  • 2 Helpful

Resolved! Passcode

I have got a new phone contract through EE. However the phone tried to get delivered the other day, we got refused delivery as I do not have a pass code to give to the driver. Apparently I should of received a text however I am not receiving any text...

Abbie261 by Investigator
  • 202 Views
  • 5 replies
  • 9 Helpful

Paid £30 for new contract, no further contact

New to ee. Paid £30 for new contract phone. Had email. Tracking doesn't work. Like many others had said. I paid on the 2nd. It's the 7th, and no further email or text. If I'd realised it would take this long to get the phone. I'd have stayed with my ...

Gothy82 by Investigator
  • 253 Views
  • 7 replies
  • 8 Helpful

Resolved! Preorder the s25 ultra but tracking number wont work

I reordered the new samsung s25 ultra on the day of reorders being released. I got a email confirming my order but when I try to track the order it doesn't work at all. Bit worrying considering it's out tomorrow and i have no idea when or if I'm gett...

Resolved! I order a nvidia 4070 ti super on the ee online store but

Hi. I need to know something about my cart with my nvidia 4070 ti super on the ee online store but i got the credit offer from the ee finance. I am just waiting to get paid on midnight tomorrow but it out of stock. I still got it in my cart when i pa...

Resolved! Phone Delivery

i ordered a phone since thursday but i havent received any follow up mail or update. Please what is going on?

Gemiinii by Explorer
  • 114 Views
  • 1 replies
  • 2 Helpful