If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I’m a EE customer and looking at getting a phone on contract but don’t have a passport or drivers license or any type of photo id , are there any other forms of identification that will be accepted .
Pre-ordered the Galaxy Z Fold8 Ultra 1TB in Graphite from EE on 1 August and, other than the initial order acknowledgement, I’ve heard absolutely nothing since.It’s now 8 August — the day after the official release — and I still have no dispatch con...
Hi, is is possible to buy an I phone 17 Pro from EE store for delivery to my local store in Wakefield, England?
Hey folks, My PS5 has been stuck in "order placed" since Sunday. I've been told it's a known issue but I've not been given an ETA on the fix. Can someone provide an update on the issue, please? I don't want to keep calling as I know that's a pain for...
Having the same problemordered a new phone, DPD Claim that upon delivery attempt no PIN security code was available. INCORRECT as we know that no attempt was made by the driver to deliver the phone. We know the van, tracked it and saw it miss us comp...
Order payment failed but money deducted – no refund after 6+ daysI tried placing an order on EE. During payment, the amount was deducted from my account, but the website didn't show a success page — instead it displayed an error message ("something w...
So - as a BT customer I was moved to EE last year for my account management. “Seamless” i was told, “dont worry”. In December 2025 full fibre became available for my address so I used the EE app to upgrade my service to the FF500 package. Got my orde...
Hi everyone,I am looking for some help from the community team regarding a promotional claim for a new phone.I bought an OPPO Find X9 Pro from EE on 14/06/2026. This was during the official promotion period to get a free OPPO Watch X3.The promotional...
hi placed an order for iphone 16e took money from my account no updated or nothing cant get though on phone when will i found out about my order if not gone though when will i get my money back took 30 pound out
I placed an order for the Fold 8 Ultra 1tb Graphite yesterday after it was announced and received an email with an order number. The order was an additional line. Nothing is showing in order tracking when I try to use the order number it says enter ...
