Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55621 Views
  • 118 replies
  • 15 Helpful

Resolved! Taken deposit

Just ordered a new pay monthly phone ..EE have taken the 50 pounds upfront payment .. but I have had no confirmation email for my order and it's not letting me go to the confirmation page on the site ...  

Resolved! My SIM hasn't arrived

I ordered a 24month SIM about a week ago now and it still hasn't arrived. I'm just wondering what the usual delivery time for a SIM has been for others before I try ringing customer service.  Thanks 

Aimee898 by Visitor
  • 198 Views
  • 1 replies
  • 3 Helpful

Resolved! Ordered a phone

Hi I ordered a phone yesterday at 5:45pm I just want to check when would I have it 

SerenaP24 by Investigator
  • 282 Views
  • 8 replies
  • 15 Helpful

Re: Upgrading

I've received an email saying my replacement accepted 4 days ago  told Monday deliveryHad no DPD date time delivery code tho 

Tracker number expired

Hi guys I ordered a phone last week on 3/6/25 but haven’t heard anything back from you. I paid an upfront fee but my tracker number is not working  Can you help please?thanks in advance 

Resolved! Upgrading

HiI have tried to upgrade my phone three times with 3 different models, each time it says order accepted, emails me an order number and confirmation then never appears, the tracking says its timed out and there is no change on the app, it just keeps ...

Resolved! Ee

I want someone to ring me I’ve been trying for months to get stuff resolved 

Lynnk1 by Visitor
  • 154 Views
  • 1 replies
  • 2 Helpful

Resolved! Question

Question . How do I get my order number 

Kevmax24 by Explorer
  • 176 Views
  • 2 replies
  • 3 Helpful