Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65747 Views
  • 120 replies
  • 15 Helpful

Resolved! New product

Hi I'm new to EE mobile and set up a new contract in store, I was told the phone wasn't in stock and would take a standard 48 hour delivery it turns out that EE doesn't have the make and model at all and was waiting for the manufacturer to send them ...

Owsty78 by Visitor
  • 170 Views
  • 1 replies
  • 1 Helpful

Resolved! Order not dispatched- iPhone 15 128GB Black

I ordered this device with e-sim on a monthly contract a week ago (Feb 13th). It took 3 days to update that my order was confirmed and then on Wednesday 17th I spoke to one of your team to find out when it would be dispatched. The delay had been due ...

TCShep by Visitor
  • 466 Views
  • 1 replies
  • 1 Helpful

Resolved! Awaiting delivery of iPhone 17

Hello I ordered the iPhone 17 exactly a month ago today and it has still not been dispatched I’ve spoken to someone 4 times and still not getting an answer when it’s coming, is anyone currently having the same problem or does anyone know why this is ...

Cozzad1 by Investigator
  • 267 Views
  • 5 replies
  • 0 Helpful

Resolved! I orderd 17 pro max

I recently ordered the iPhone 17 pro max in cosmic orange, on the 28th of jan . Ive only have received a contract summary/pre contract telling me about my device and plan . When will I know if I’ve been approved I’m so confused. 

Peachey1 by Investigator
  • 267 Views
  • 7 replies
  • 2 Helpful

Resolved! Complaint

 Two days ago, I purchased an iPhone 17 Pro Max and additionally paid in full for AirPods Pro 3 at your Statfort branch. At the time of purchase, the operator Asem informed us that the headphones would be available for pickup within two days.However,...

Ulbolsyn by Visitor
  • 208 Views
  • 3 replies
  • 1 Helpful

Resolved! Help

I’ve placed a order they took upfront payment then went to blank screen and then got this email no order number or confirmation can anyone help please  

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Resolved! Order for in-store pickup

Hello, I bought a cell phone through the app and paid in advance. However, I haven't received any messages or emails with the order details, only an email about the plan details. I selected in-store pickup at the EE store.

Mario64 by Investigator
  • 268 Views
  • 5 replies
  • 0 Helpful

Resolved! Tracking is wrong

Hi, I received an email confirming Royal Mail delivered my Apple plug yesterday.  I have checked everywhere, and it hasn’t been delivered. Tracking isn’t available ether. the plug was ordered on Friday with a new SIM and both should have arrived on S...

EE and Likewise

Returned a mobile phone as part of an upgrade to a new device.  Received Royal Mail confirmation of delivery, and a message from Likewize to confirm their receipt of the handset. Now getting regular reminders to return the phone, despite it having al...

Resolved! C

hı i wont cansel my case plase 07********* Mod note: Personal details removed from public post.