Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64995 Views
  • 120 replies
  • 15 Helpful

Resolved! Unsure about my confirmation email

Hey everybody. I ordered myself an iPhone 17 pro max with SIM a few hours ago, and I still haven’t received any sort of confirmation or notification that EE have received my order. I’ve checked my email is correct on the account, and I’ve checked my ...

Paigemx by Investigator
  • 1217 Views
  • 19 replies
  • 5 Helpful

Resolved! Order

Hi, I ordered a mobile contract over the phone today. I was approved however have not had a confirmation email through. When will I receive this? Payment has been taken. Delivery is due Monday. 

LaurenMai by Investigator
  • 114 Views
  • 5 replies
  • 1 Helpful

Resolved! Order confirmation

I’ve received an order confirmation, but no tracking information, upfront payment has been took… does this mean I’ve been accepted? 

Beccjx by Visitor
  • 92 Views
  • 1 replies
  • 1 Helpful

Resolved! Order Problem?

Hi everyone,Hoping someone can help.I've just decided to switch from Sky Mobile to EE as Sky is terrible for data in my area. I purchased a new iPhone 17 Pro and submitted a PAC code but asked for the phone to be delivered to the store.I then had a w...

Resolved! Delivery

I ordered iPhone 17 pro max 4 days ago I didn’t get the tracking code or a delivery date I can’t message the number 150 ee I’m not happy with you at least send me a message when it’s going to arrive or a tracking code .!!  

Mah15 by Explorer
  • 151 Views
  • 4 replies
  • 6 Helpful

Resolved! First time ordering phone and plan not received confirmation email

Hi there I put an order in late last night to go with EE and filled all info out credit check would have been done etc and paid the £30 for the handset which is currently pending in my bank account it wouldn’t load on the confirmation page I’ve recei...

Resolved! Been A week since I ordered, and still no dispatch or confirmation.

Seems everyone is having issues, but I haven't managed to get in contact with any EE service to provide me with information. I ordered a 17 Pro Orange Iphone with the lowest storage last week - I have paid upfront and had no confirmation that this ip...

AG709 by Visitor
  • 132 Views
  • 1 replies
  • 1 Helpful

Resolved! Order not been dispatched

Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ?