Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52789 Views
  • 117 replies
  • 15 Helpful

Resolved! Order

I have just ordered a phone paid the upfront cost but then the screen froze after and they’ve taken the money but I’ve received no confirmation or any other information about my order, I’m not too sure what to do? Any help will do????? 

CAW6 by Visitor
  • 144 Views
  • 2 replies
  • 2 Helpful

Resolved! Voucher with new plan

Hey all, I got a new S25+ and ive been given a voucher code to redeem some galaxy bud3 for free, and everything i try to apply said code it wont do it at all 

Joshua0 by Investigator
  • 220 Views
  • 5 replies
  • 1 Helpful

No confirmation email

This is the first time I have used ee, they have taken 90 upfront payment and sent me no confirmation, Frankly I am disgusted , I can’t get through to anyone on any of the numbers provided as there is no option to choose regarding this , disappointed...

gjr83 by Visitor
  • 136 Views
  • 2 replies
  • 3 Helpful

Resolved! ordering online

I have placed an order online of a phone along with a monthly plan, the money has been taken out of my account and i have not since had a confirmation email come through. Every time i go to check my orders the website is saying there is an error and ...

Resolved! Speaking with an actual person at EE

I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.I called 0800 956 6000 and answered the prompts only to be told 'I'm sorr...