Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57783 Views
  • 122 replies
  • 15 Helpful

Resolved! Delivery

 does this mean it has already been dispatched? Ive recieved no tracking information and just a successful order email. Have I definitely been approved and passed credit check etc?[ Mod Edit : Image rejected as it contains personal information. Pleas...

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Re: order processing email help

I orderd my new upgrade on the 20th.it says dispatched.but there is a x on it.i have comformation email.but nothing since, i tryed to call.but i was 68th in que, 45min wait i dont have time for that

TV Arrived Broken from EE Store - No help provided

Hi,I'm looking for advice/assitance on what to do here. I ordered a TV from the EE Store almost two weeks ago, Parcel Force kept on marking it as 'undelivered' until I went to the depot and collected the parcel. Upon collecting, I set up the TV and p...

LR2002 by Explorer
  • 136 Views
  • 3 replies
  • 0 Helpful

Payment Deducted but No Confirmation Received

Subject: Payment Deducted but No Confirmation Received   Dear EE Customer Support,   I recently attempted to purchase a phone and SIM contract online through your website. During the process, I paid an upfront amount of £30, which has already been de...

Ali_7861 by Visitor
  • 129 Views
  • 1 replies
  • 1 Helpful

Re: iPhone 16 delivery

Hi- same here with Samsung Galaxy S25 FE , 5G 512GB in Navy, ordered 22/9 and when trying to track it, says its timed out almost immediately after I input the order number, so effectively cannot access tracking at all? Would just like to know when to...

INVOICE

Hallo I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment) Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is...

KrisKar by Investigator
  • 269 Views
  • 12 replies
  • 1 Helpful

iPhone 16 delivery

I ordered a iPhone 16 through a contract with EE and haven’t received any kinds of updates and when I go to track my order it’s saying that it can not be found. Before I ordered it said that it should be dispatched within 24hrs and that I should get ...

Resolved! Watch update fiasco

so pre ordered an new apple watch ultra 3 alpine loop L, the delivery guy arrives with the parcel but is unable to hand it over due to me not having a pin. The pin that was needed was sent to the number of the watch, but as it is attached to the phon...

GeordEE by Investigator
  • 358 Views
  • 11 replies
  • 2 Helpful

Resolved! new phone

hi i ordered a new phone on sunday but when i enter the tracking number and email it shows nothing coming up and havent had any other messages about the phone. what is going on?

Jsands7 by Investigator
  • 187 Views
  • 9 replies
  • 3 Helpful