Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72061 Views
  • 124 replies
  • 16 Helpful

18 Pro pre order - online tracker not working

Hi all.I pre ordered an iPhone 18 pro on the 12th with EE. The upfront has been taken out of my bank and seems to have completed and not just a pre auth. I have also received an XKO number and an email stating "Successful EE Order ref : XKO number.We...

Orderd.

Ive order on sunday for the iPhone 17 pro max I should of received it monday for in store pick up but ive not received any text messages or anything, ive tried to track the order but its say there is some wrong try again later its starting to get to ...

Resolved! order delay

hi so i ordered an ipad from you guys a few days ago and within the first day its just showing that my order has been delayed, and nothing else has updated i don’t why it’s delayed literally no info has been given, i cant call you guys to ask because...

zaza2502 by • Visitor
  • 157 Views
  • 1 replies
  • 1 Helpful

iPhone 18 pro max

I ordered my new iPhone 18 pro max last night. I have had a confirmation email but no rough estimated delivery date. Does anyone know when I should be expecting it. 

Resolved! payment taken no order confirmation

Hello, i was preorder the new iphone 18 pro this evening. i paid and it declined so i retried, authorised the payment on my banking app and then page refreshed and took me back to the basket. checked my bank and my £100 upfront payment was taken. how...

Sofie04 by • Investigator
  • 1021 Views
  • 25 replies
  • 3 Helpful

Resolved! Horrendous Customer Service

On Friday I asked EE customer service if I was eligible for an additional line, I was told Iam, so on Saturday I proceed to pre order the IPhone 18 Pro Max 2TB . After I pre order that, I pre order the watch 4 ultra, I asked customer if I was eligibl...

Mrawesome247 by • Established Contributor
  • 239 Views
  • 3 replies
  • 1 Helpful

Re: My order

I placed the phone order on 11 September 2026, but I still haven’t received any message about the delivery. Could you please let me know when my phone is expected to be delivered and whether my order has been dispatched?

my phone

hi i’ve just ordered a phone and can’t seem to find when it’s coming can you help 

Resolved! Failed Voucher code and 150 support

I recieved a 10% off tech code and added to basket.  10% was removed from overall balance but when progressing it was removed. I have called 150 x3 and just tike was promised a call back and did not get one. 2nd time they said tbey dont know where to...

Ebanksrj by • Investigator
  • 265 Views
  • 8 replies
  • 1 Helpful