If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello,I ordered a phone over on Tuesday and paid the deposit but not had any confirmation email. I have had my plan details email but nothing else. How long do I have to wait for confirmation etc?
I ordered a new phone and contact yesterday afternoon had a confirmation email but my order reference number is not working and can't track it HELP
Can someone help me please how do I contact EE urgently
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Hello, please help me urgently. I made a contract for a phone. They took the money from my bank account, but I didn't receive the order number by email and no confirmation.
Hi so last Tuesday I tried getting my first contracted phone, unfortunately due to my circumstances I’m unable to have a contract phone and the order got cancelled. I paid £50 upfront before the cancellation, I then got a message the morning after sa...
Having the same problemordered a new phone, DPD Claim that upon delivery attempt no PIN security code was available. INCORRECT as we know that no attempt was made by the driver to deliver the phone. We know the van, tracked it and saw it miss us comp...
I’m posting here in the hope that someone at EE will finally review this issue properly.On 30 October 2025, DPD delivered what was supposed to be my partner’s iPhone 17 Pro Max 512GB Deep Blue, ordered through our EE account. My partner accepted the ...
Hi! I’ve ordered my IPhone 17 pro last Thursday and still haven’t got email saying it was dispatched . It said on the initial order email it takes 24 hours to dispatch the phone.
Has anyone else had trouble with ordering things through the app? I ordered a phone and the app said it would be delivered by the 29th of January and it's not telling me it's not yet been dispatched. Not received any kind of emails with updates or an...
