Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 64995 Views
  • 120 replies
  • 15 Helpful

Re: Live chat

hi i’m trying to track my order but everytime i put in the number it says it’s wrong 

AntoniaE by Visitor
  • 135 Views
  • 2 replies
  • 0 Helpful

Resolved! order

so i’ve placed a order and payed £30 upfront but had not email with confirmation or with a order number what do i do and it’s for collection in store however the store can’t help me when i called 

phil242 by Visitor
  • 99 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone upgrade to store

Hii am ordering a phone upgrade for my daughter who is a student and living away from home. Can I order it to be delivered to her local EE shop please? And will she be able to pick it up even though I am the bill payer? Thanks 

SaraH132 by Explorer
  • 179 Views
  • 3 replies
  • 2 Helpful

Resolved! Emails from EE, with bad content

To add, it would be nice if you could actually chat to a person, so you could really explain what happened, also this new text thing that opens a new page, that does not work, get a blank page when selecting any option.I ordered something yesterday, ...

srarnold_0-1769441118996.png
srarnold by Visitor
  • 138 Views
  • 1 replies
  • 0 Helpful

Resolved! Pay monthly order processing

Hi I made an order on Friday and it processed and I got an order reference and I got a contract summary emailed to me but have had no correspondence on shipping or order processing? 

Resolved! Hi

I want to check if my order pass credit check 

Resolved! Not received a confirmation

I switched to ee last night and ordered an iPhone 17 with the sim plan but I haven’t received an email confirmation.

Resolved! Upgrade

I had made an order I then had a text to say they need more information and they sent a link to the conversation line and I followed it and had no reply. 

Order

Hi,I placed a order online and received a email confirming the contract and device you also taken the device charge. I ordered it on the 20th and since then I've no tracking number or anything could you please help as I called your customer service a...

Resolved! Urgrnt help required

EE you have taken first payment from my account, But i have not yet received any Confirmation from you about my order..  I have not been given a reference number and I do not yet have an account number.. I have never found this matter so stressful an...