Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71520 Views
  • 124 replies
  • 15 Helpful

Resolved! Cannot place order

 I've been trying to place order for this video game, and also a controller, separately and together, and each time I get this message. I have tried the app, the website, and a different browser.  I have tried with 3 separate payment cards, and still...

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apym13 by • Visitor
  • 183 Views
  • 1 replies
  • 1 Helpful

Resolved! My EE order is missing from my account after signing up

Hi,I signed up for an EE unlimited SIM plan, but the order does not appear in my EE account or app.I also have not received any confirmation email or my eSIM details, so I am unable to access or use the EE service.I thought the order had not gone thr...

Resolved! new contract

Good morning I Applied for a  new contract this morning and was rejected but they still took payment for new phone , will this be refunded please !! Thankyou

Order number received but nothing else

I placed my ordered for the new Samsung flip 8 got an email with order number.  Deposit is pending from my banks like for many others. But then nothing, I’ve read up and down the forums. As the tracker thing like for many others doesn’t work. I’ve tr...

Resolved! Over the Phone order

I placed a phone sales order for the new Samsung Galaxy Z Fold 8 Ultra last night. We signed contracts, we went through everything and I got an email confirmation. I got an order number which starts with 0058XXXXXX. When I go to the link in the email...

Chris680 by • Investigator
  • 343 Views
  • 5 replies
  • 1 Helpful

Resolved! Order placed money taken and no confirmation?

Hi,I ordered a contract phone yesterday and paid the upfront £30 cost it’s left my account and I’ve not recieved any confirmation at all from it? Has anyone else has this issue lately as I’m not sure what to do and a bit worried. 

Lo171 by • Investigator
  • 541 Views
  • 6 replies
  • 2 Helpful

Resolved! Texr receive toay

 got this text and there not in my è app and one knpw why and how I can access them 

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Curlly by • Investigator
  • 151 Views
  • 1 replies
  • 1 Helpful

Resolved! No order confirmation/SIM received

I placed an order for a SIM only contract a week ago, including details to set up a direct debitI received an email with a summary of the contract but have had nothing further than this and no confirmation the SIM has been sent? Nothing is showing in...

AC146 by • Visitor
  • 181 Views
  • 1 replies
  • 1 Helpful

Resolved! Oura smart ring

Will the Oura Ring 5 gold size 8 be back in stock? Do you have an estimated restock date? Can you place an order for me now or put me on a waiting list?

Kiki81 by • Visitor
  • 250 Views
  • 1 replies
  • 0 Helpful