Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68167 Views
  • 120 replies
  • 15 Helpful

Resolved! Delivery Address of Tech

I'm not an EE customer & would like to order some bluetooth speakers. Can I have my order sent to my place of work as I dont WFH

Saz74 by Explorer
  • 320 Views
  • 3 replies
  • 2 Helpful

Resolved! ee phone on contract

Hi all , I payed £30 to get my ee phone on contract , on Monday and I still have no date or anything to say it’s been dispatched , just wondering how long it normally takes  [Mod edit: add title]

Kelcon by Explorer
  • 397 Views
  • 4 replies
  • 3 Helpful

Resolved! Add New Line

Hi, I am trying to add a new line on my account and am greeted with this message on everything. I have contacted customer service who said I need to call but I am unable to call. How do I fix this? Sorry Tiegan, it looks like there are no suitable pl...

toggie by Explorer
  • 238 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Lost Sim

Hi good morning,  I lost my SIM card , I want to order my replacement on my post code , thanks +44 *********Mod note: Removed number from public post

Kalifa by Visitor
  • 253 Views
  • 1 replies
  • 2 Helpful

Resolved! Who to trust regarding delivery?

Want to place an order, both app and website state one day for delivery and an EE guide tells me 14 dayson the other end of the scale website says 14 days for delivery and guide states 7 days.who do I believe?

wizzywig27 by Skilled Contributor
  • 423 Views
  • 5 replies
  • 1 Helpful

Resolved! First Time Order - Pending £30 but not received confirmation email

Hey everyone,I'm a first time user for EE and was organising a provider switch earlier today.I went fully through the process, including creating an account, entering my PAC, the credit check information & entering my billing details.I have the £30 p...

Luke1196 by Explorer
  • 573 Views
  • 2 replies
  • 3 Helpful

Resolved! Iphone 17 pro max update

Hi, I am wondering if there are any stock updates for the iPhone 17 pro max 256gb silver ? Or if you could advise what the oldest fulfilment date is for this device? Thanks 

Mike19790 by Investigator
  • 353 Views
  • 4 replies
  • 1 Helpful

Resolved! No tracking details

Hi, I ordered a TV yesterday and received my dispatch email yesterday but I haven't received any tracking code to track with royal mail/parcel force

Resolved! Order number: 00

Hello, my order arrived in EE store or not yet?    [mod edit: personal details removed from community]

Boris93 by Visitor
  • 237 Views
  • 2 replies
  • 2 Helpful