If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello,i have cancelled my order pay monthly by phone and no confirmation email has received yet. The agent said that you will receive the email in 10-15 minutes but nothing until now. How would i know the status of cancelled order??
I’m due to receive my new phone tomorrow and won’t be in to collect it so my mum will be doing it, will she need her id to receive the phone?
Hello, I ordered the iPhone 18 Pro Max 512gb Glacier on 22-09-2026 as an upgrade.I have my order number and have spoken to EE customer services on the 22-09-2026 my order has been accepted. Do you have a rough delivery date, as I have had no updates...
Hi I was declined a contract on the 2nd August, I paid a £30 upfront cost that was fully taken from my bank, it's not pending it has left my account How long till I receive it thank you
Ordered the iPhone 18 Pro Max 256GB on Sunday (20.9.26) through the upgrade system from my current 16 pro max. Got email order confirmation etc and was sent my order number beginning with xko. Had a text on Monday AM (21.9.26) saying they were gettin...
Hi, I placed an order for a new phone with EE and received my order confirmation email, but I haven’t received a dispatch email or tracking information yet.I also realised after placing the order that I accidentally linked the wrong mobile number to ...
I placed an order for a handset. Accepted fine. Made two additional orders which were flagged as fraud but instead of cancelling the 2 additional they cancelled the original but still sent it so I need help getting it sorted out please
Hiya, I ordered my iPhone 18 Pro Max 256GB on the 12th at like 7pm. I've heard nothing yet, I also did the trade in and have received the returns bag. I've got an SMS to say that I need to return it by the 6th of Oct, but am I likely to have my new p...
Hi I ordered on the 19th Sep. New to iPhone and EE so was not aware of delays or demand I have had the email ‘your order was successful - you will receive a further email/ text once the order has been dispatched. The upfront fee has been taken - (no...
Hi , I ordered the Samsung Z8 Flip on the 18th September and can see it still not been dispatched to my local store. I just want to know how long do I need to wait. thanks Hannah
