Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63777 Views
  • 120 replies
  • 15 Helpful

order

i ordered iphone 17 pro max cosmic orange on 3rd january it’s now the 11th of january and i haven’t or received all info on it 

Jack14816 by Investigator
  • 120 Views
  • 4 replies
  • 2 Helpful

Resolved! Macbook air preparing for dispatch

How long does it take for EE to dispatch macbooks? I placed the order on Thursday but I can see its still in the same status of "preparing to dispatch" since then so I'm not sure when I can expect the item to arrive and if it will come on my working ...

Where’s my iPhone 17 pro max??

I bought iPhone 17 pro max online at EE. The upfront payment was withdrawn, but the website keeps redirecting me to payment page, so I can’t confirm the purchase. But the money is out of my bank account. I’d like to know where is my iPhone. Could som...

Resolved! no delivery info

Hello, I ordered  a phone on Saturday, and on tracking it is down as awaiting dispatch. however, DPD have tried to deliver this twice on Monday and on Tuesday and now down as requested to return to consigner. im concerned as I never received any disp...

Resolved! Order update

Ordered a Silver iPhone 17 pro 256gb on 26th December and still yet to receive an update. All I have received is the initial confirmation email and had nothing at all since but the website said dispatch within 7 days. Just wondering if there is any u...

Lylaw1 by Investigator
  • 221 Views
  • 8 replies
  • 0 Helpful

Resolved! Never buy from EE online / over telephone

Never buy from EE online or over the phone! On Christmas Day, EE/DPD delivered a fake iPhone 17 to me. After endless days of calling customer service, no one has taken responsibility. When I visited an EE shop, the employee immediately told me: “It’s...

Resolved! Proof of purchase for Sim free order

I recently bought a Samsung handset sim free however there doesn’t seem to be any proof of purchase with the handset inside the packaging. Usually for online orders we are provided with a dispatch note or paperwork but there was nothing. thanks in ad...

JakAhmed by Explorer
  • 116 Views
  • 2 replies
  • 1 Helpful

Resolved! Awaiting dispatch

I ordered the iphone 17 pro over a week ago now , i’m still waiting for dispatch i spoke to someone via message 3 days ago and they told me my delivery would be today ? well no and then i tried speaking to someone again today and they told me they ca...

e-lhay_ by Explorer
  • 234 Views
  • 3 replies
  • 1 Helpful