Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59729 Views
  • 124 replies
  • 15 Helpful

Resolved! Tracking my order

Hello, my order number doesn’t work, anytime I try to use it it just says “uh oh tracking has timed out for this order” I ordered on the 30th September iPhone 17 lavender 512gb and at the time it says usually dispatched within 21 days it has now almo...

Keeley20 by Investigator
  • 181 Views
  • 1 replies
  • 1 Helpful

iPhone 17 Mist Blue 256GB Stock

Hello everybody,I ordered an iPhone 17 Mist Blue 256GB yesterday. Order was confirmed and text message says it will be dispatched in more than 28 days (tracking says back order confirmed).What are the current stock levels like for this model? Is it p...

Resolved! Recipt

Hi.I received my order but didn't get a receipt.How do I get a receipt for my purchase. Many thanks

Tree2025 by Investigator
  • 229 Views
  • 6 replies
  • 3 Helpful

Upgrade decivce

I ordered and upgraded 15 days ago does it usually take this long to come?

Pjmcil41 by Visitor
  • 166 Views
  • 2 replies
  • 1 Helpful

iPhone 17 pro max

Hi is there a problem with ordering the iPhone 17 pro max? Iv had a tx stating it will be dispatched in 28 days… is EE awaiting an order of them or something??. 

Pink-blue by Investigator
  • 300 Views
  • 1 replies
  • 2 Helpful

order

placed orded and paid, iv received a email with order confirmation but at the subject bar it says call to discuss, iv tried contacting online due to my phone having water damage and do have any way to call because of this im currently using laptop. w...

Iphone 17 pro max 256gb cosmic orange

Hi i made an order the miney has been taken and ive received an email saying it will be delivered within 48 hours is there a timeframe of when this will arrive thanks

Aidy1984 by Visitor
  • 126 Views
  • 1 replies
  • 0 Helpful

Resolved! Refund

Hii I had applied for an upgrade but not yet eligible for one. EE took £50 and awaiting a refund

Resolved! iPhone 17 Pro Max issue

Hi folks,so I pre ordered in the 14th of the 17 pro max in orange, they immediately took the early upgrade fee and the deposit (£403) and I received the message for the XKO number. Since then the money they took has no appeared as a “credit” on my ap...

Solaris1 by Investigator
  • 9345 Views
  • 56 replies
  • 10 Helpful

Resolved! iphone 17 Pro Order

Hi i ordered an iphone 17 pro 256gb deep blue on the 15th october. when i got the confirmation on the same day it said it will be dispatched in 24 hours. i’ve checked today the 17th and it still says the same thing. Is there any sort of eta i could g...

JudeMc by Explorer
  • 177 Views
  • 2 replies
  • 1 Helpful