If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I upgraded my phone yesterday and upgraded to the Z Fold 6 with the offer of a free pair of Galaxy Buds3 Pro.The website says the Buds will be delivered to me 15-30 days after the order has been placed, but the lady I did the upgrade with yesterda...
Hello. On Sunday February 16 placed order 2 diffrent orders . Upfront payment take. Have received order acknowledge starting EE on each one order but no confirmation email. On my account I can see my orders and the note your order should arrive with...
Ive been trying to upgrade for the past three or four days, however once I log in to upgrade an error message stating ''Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.'' pops up. I have tried...
I placed an order 3 days ago, got the order confirmation with an XKO order number but tracker not working and know nothing. I dont use a landline and current mobile is broken so struggling to phone to chase up and there is no live chat. Any help anyo...
Hi Pre-Ordered a Samsung S25 256GB online via EE had an email with order number, when I check order update it never changes been waiting 2 weeks now and nothing changes. Could you give me an update. tried phoning EE but was just put on hold for ages...
Hi I placed a preorder over a week ago and still have not had an update for delivery date. Anybody know when these are being despatched to customers?
Hello , I have ordered ultra S25 as an upgrade on 5th February 2025. There is no update on my order. Can anyone please help.order number ********Thanks
Hi I ordered a phone last night and paid an upfront cost. I then received an email to say please phone us to discuss your order . My credit score isn’t the best so I’m guessing it’s been declined. I tried phoning today but in the time I had I couldn’...
EE have emailed me stating that if I do not return my old handset (after an upgrade) to them by the 21st of February, I lose out on a trade in discount. My new set has not arrived yet. How can I return my old phone without smart switching everything ...
