If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I didn’t independently choose Royal Mail and sent an expensive phone using likewize postage label.Where in the instructions supplied with my trade-in pack did it state that the prepaid Tracked 48 label had to be handed over at a Post Office rather th...
Hello. I'm new to EE, bought 24 months sim plan last saturday, it says on the website that sim should arrive in 1-2 days and upto 5 working days.
Managed to find phone on contract on 12/9/26 at 15:01pm. Got email to say order comfirmed. But had no other update since how long does it take?
I bought an iPhone 17 pro max on 09/09, I received the purchase confirmation but they still haven't sent me the tracking code, now I don't know if everything is okay with my purchase or if there was an error, I can't get in touch with support
Hi,I have submitted a return request on 150 and it has said I would receive a message back within 72 hrs.I have requested twice but I don't seem to get anything back. I looking to return the device to exchange for another model as I don't like the on...
I applied to get phone contact online.I paid £50 and set direct debit but it’s declined.But you deducted £50 to my account
I’ve just tried to take delivery of a Switch 2 and was asked for a PIN code which I’ve never received.Checking the order the mobile number on the order isn’t mine, any of my families (all on the same EE account) or any number I know. It’s a guy at th...
Hi. I did an order today for the new iPhone. It asked some questions about my credit file (security questions), and then I made a £300 upfront payment (this was optional, i chose to pay this amount upfront to reduce monthly payments). It said the pay...
When I was taking out my contract and upgrading, the rep on the line offered me Galaxy Buds 4 Pro for £1 (code would be supplied after about a fortnight) with my purchase of my Samsung S26U on contract. I have today received an email from EE with a d...
I received a phone which was not the one i expected ordered onlinephone customer services 3 times to return it told to wait 72 hours but have received nothingcomplained twice but nothinghow can this be resolved
