Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42320 Views
  • 92 replies
  • 12 Helpful

Upfront payment

I have tried getting a contract with upfront payment of £30 and it has been taken and I've been declined how long till I get this back? The funds shouldn't of been taken before processed.....

Sooty93 by Investigator
  • 204 Views
  • 7 replies
  • 0 Helpful

Order

I made an order for an early upgrade on Tuesday, paid the upgrade fee which has been taken from my bank account. I was given an order reference & email. I had heard nothing by Thursday even though it advised would be dispatched within a day. I called...

Sharry61 by Visitor
  • 118 Views
  • 1 replies
  • 0 Helpful

Delivery

Hi I placed an order for an upgrade on my account yesterday and got a confirmation email straight away - but nothing from DPD (no email or tracking number etc).DPD did attempt delivery today when I was not in and asked my wife for a PIN code which we...

Mik3yBBQ by Investigator
  • 404 Views
  • 6 replies
  • 1 Helpful

Account holder for 6 years; 2 lines.

I recently downgraded to sim only , after at least 6 years holding an EE account. I had previously added extras to my account; headphones, PS5, speaker. However, when I attempted to order a pair of Sony wireless headphones for myself ( last pair for ...

Upgrade anytime

Hello there folks so I have the 23 ultra I pre ordered the s24 ultra for 100 pounds.  I'm 11 month into my contract I spoke to live chat last week and I was told that it would arrive this week. I contacted live again today and there's 13 months left ...

Geddes001 by Investigator
  • 237 Views
  • 4 replies
  • 0 Helpful

Has my order been accepted or not

I just want to know if my order has been accepted or not I can’t call as no phone to call please can u just tell me my order number is xxxxxxxxxxxx thankyou 

Resolved! Re: Order Tracking: Pay Monthly orders

The wee online tracker thing just says they can't give info at mo. I ordered Tuesday got email saying successful. Wednesday I got email to say my direct debit being set up. And absolutely nothing since so unsure if I've been accepted and waiting for ...

Wong79 by Contributor
  • 206 Views
  • 9 replies
  • 0 Helpful