Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62454 Views
  • 120 replies
  • 15 Helpful

Terrible service from ee and DPD

I’ve received absolutely terrible service on my new iPhone delivery. After preordering and waiting weeks, I finally got a message that it would be delivered. I rearranged my plans to be in but no delivery. At the end of that day, the information upda...

Resolved! Order 17 Pro max Cosmic orange

Placed an other since 25/10/2025.i have not gotten any update to the availability of the phone.

Lorkkers by Explorer
  • 108 Views
  • 3 replies
  • 1 Helpful

Resolved! I phone 17

i order a iphone 17 at last night but I didn’t received a confirmation email i already paid a upfront cost 30 i received a pre summary contract at last night where is my order please help 

Resolved! Add to plan order

I ordered a ps5 just after the black Friday sales went live on Friday. Yet as of right now it's still prepping to dispatch and according to the EE app, the console i ordered is out of stock. How soon will I get my order or should I consider cancellin...

Resolved! Refund upfront money

Order Number -xko********** Order date -21/11/25 Where is my refund,you cancel my order but not refund my money [Mod edit - Order number removed, please don't share any account specific information in these public forums]

Waiting

Hey all i ordered my Mrs new iPhone 17 pro max took a week but mines been 2 weeks so far and no order number or anything so cant track it mines a iPhone 17 pro max sliver 

Saggy77 by Contributor
  • 177 Views
  • 8 replies
  • 0 Helpful

Resolved! Contract phone.

Hello there I have ordered a contract phone and it's not letting me no about my delivery details I have been sent a contract confirmation email and now it's asking for a reference number to access details of the delivery the email doesn't have a refe...

Ref num

My ref num is to long 

Kls88 by Visitor
  • 79 Views
  • 1 replies
  • 2 Helpful