Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63061 Views
  • 120 replies
  • 15 Helpful

Misunderstood the questions on phone

HiI made an order yesterday, and it got cancelled unfortunately due to a failed identity check! When I made the order, there were questions that I misunderstood! I can't remember if I passed my credit check or not but the requested device is actually...

Resolved! Order status no update

HiI do have my order placed on last Monday for tadoº Smart Radiator Thermostat X Quattro Pack. The online status remains as Order Placed and. I further updates. I tried to contact the customer service and being advised it is online order, they can’t ...

KKFHK by Investigator
  • 292 Views
  • 6 replies
  • 2 Helpful

Resolved! Regarding my order

Hii I ordered iphone 17pro max (blue colour) on 30th november but i haven't received it. Please give me an update on that as soon as possible. My order reference num,ber is xko********** Thanks    [Mod edit: Please do not post personal information li...

Resolved! Dpd never delivered and me as a customer

Ordered new iphone 16plus for upgrade , meant to be delivered on 25th November ,but never showed up. Driver took it back to warehouse and that's it they scanned it return to ee.. I was so upset ,but I thought ok they will return it then we can try ag...

Mayka123 by Explorer
  • 152 Views
  • 2 replies
  • 1 Helpful

EE owes me £750 and doesn’t seem to want to issue refund!!!

I tried to order a new iPhone 17 Pro last Friday. Paid £250 advance on credit card.Message Saturday saying there was a problem and to get hold of EE to rectify (chat link in message)Tried all weekend to get a response…none!Monday finally got a respon...

Resolved! Phone cancelled before it arrived

Hello i purchased an iphone 16 and after saying it was on its way i got a text saying its cancelled? Reference number: xko********   [Mod edit: order number removed for your security.]

Resolved! Delivery dates

HiJust a quick question..I've got a callback on Monday next week to place an upgrade order .. the phone isn't currently in stock and is saying dispatched within 14 days. I work all week so there is no guarantee I'll be home when it eventually gets de...

ktan88 by Contributor
  • 134 Views
  • 3 replies
  • 3 Helpful

Resolved! No update on order

I ordered a new iPhone 17 on the 30th last month still not dispatched what is going on at EE i could walk into any other phone provider store and take the phone there and then this is ridiculous. I’ve checked my order number and phone is still awaiti...

Jimf87 by Explorer
  • 166 Views
  • 3 replies
  • 0 Helpful

Resolved! Upgrade

Is it free delivery when I upgrade my phone  

Craig23 by Investigator
  • 117 Views
  • 2 replies
  • 0 Helpful