Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52208 Views
  • 117 replies
  • 15 Helpful

Resolved! Apple Watch Upgrade Pin Issue

I ordered my Apple Watch upgrade today and I’ve gone onto the EE tracking to see it’s been dispatched for delivery tomorrow however it looks like all the the DPD tracking information and most importantly the PIN code has been sent to the Apple Watch ...

Alana85 by Established Contributor
  • 156 Views
  • 1 replies
  • 2 Helpful

employee mobile

Hi All,I would love to move from vodafone to EE as i am an openreach engineer, but website used for ordering does not accept my details login/password even though i can log in to view but not order.Can some body please contact me.

memomemo by Explorer
  • 193 Views
  • 5 replies
  • 6 Helpful

Resolved! Order confirmed

Order confirmed of Samsung A35 5g - xko********* on 13th February  Confirmation email and called yesterday to be told order has been accepted but yet to receive any update in regards to delivery Any idea?  [Mod edit: Please do not post order numbers ...

Lucas091 by Explorer
  • 209 Views
  • 3 replies
  • 3 Helpful

xko

Can I have any information about my order xkoxxxxxxxxxxMod note- order number removed

Vasy89 by Visitor
  • 139 Views
  • 1 replies
  • 1 Helpful

Resolved! Add to Plan Issues!!

I ordered a Samsung 43in DU8000 Smart TV on 28 Oct as add to plan. Item was in stock when ordered and is currently showing as a few left! The main issue is for some reason it used the watch phone number (which is not a phone number!) instead of the a...

Sa510 by Visitor
  • 338 Views
  • 3 replies
  • 2 Helpful

Not working

Payment service is not available. please try again later. This comes up when trying to add a nintendo switch to my account? 

Resolved! Order

I ordered an Apple MacBook Air last Sunday, it said DPD two day delivery but still not received, I have tried contacting EE on the phone but they weren’t helpful at all. Has anyone got an email address I could or had a similar problem? thanks 

Vouchers

Subject: Urgent – Missing £200 PlayStation Vouchers from PS Portal OrderHi EE,I need to escalate an ongoing issue regarding my PlayStation Portal order, which I took out as an add-on plan for £18 per month over 24 months, with a £10 upfront cost. The...

Resolved! Tracking timed out

I ordered a new phone yesterday (a Saturday) got my confirmation email with my tracking number but when I try and track it , I just get the timednout message. I need to track it to make sure someone is home when it arrives.  I swear EE just don't wan...

Pt85 by Visitor
  • 175 Views
  • 1 replies
  • 1 Helpful