Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62439 Views
  • 120 replies
  • 15 Helpful

Resolved! Refund upfront money

Order Number -xko********** Order date -21/11/25 Where is my refund,you cancel my order but not refund my money [Mod edit - Order number removed, please don't share any account specific information in these public forums]

Waiting

Hey all i ordered my Mrs new iPhone 17 pro max took a week but mines been 2 weeks so far and no order number or anything so cant track it mines a iPhone 17 pro max sliver 

Saggy77 by Contributor
  • 176 Views
  • 8 replies
  • 0 Helpful

Resolved! Contract phone.

Hello there I have ordered a contract phone and it's not letting me no about my delivery details I have been sent a contract confirmation email and now it's asking for a reference number to access details of the delivery the email doesn't have a refe...

Ref num

My ref num is to long 

Kls88 by Visitor
  • 75 Views
  • 1 replies
  • 2 Helpful

Resolved! Parcel Returned

Dpd attempted my delivery once and now it is being returned to EE. Why is this? Noone has tried to contact us re the delivery 

Resolved! iPhone 17 pro max Delivery

Hi, I ordered an iPhone 17 pro max 512gb Cosmic Orange on the 7th November, I have confirmation email and 1 update email saying the order is on track on 14th November. Why is the order taking so long?My sister is with Vodafone, ordered an iPhone 17 p...

Daveyu by Explorer
  • 182 Views
  • 3 replies
  • 2 Helpful

Resolved! New EE customer

Good evening.I became a new customer today and set an account and chose my new contact phone and plan I had to pay an upfront amount of £30 which has been taken out of my bank. I received a couple of emails I received a pre contract email and so on b...

Resolved! Upfront payment

Hi  I try to get a phone with ee I get pre contract upfront payment has been taken from my account but I didnt sigN anything i dont have order number on my account is no billing fro my new contract 

Kkubik by Visitor
  • 146 Views
  • 2 replies
  • 2 Helpful