If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I can’t do phone calls due to hi anxiety so this is my only way to contact EE but last night I placed a order for a monthly pay phone and it got cancelled without me knowing why just a automatic text. The same with getting credit to instead pay a...
I’ve received absolutely terrible service on my new iPhone delivery. After preordering and waiting weeks, I finally got a message that it would be delivered. I rearranged my plans to be in but no delivery. At the end of that day, the information upda...
Hello please they never refund the money I use to booked my order once my order was cancel [mod edit: added title]
Hi community I recently placed an upgrade order for the iPhone 17 pro max in silver 256GB and to trade in my old device, side note: it didn’t say anywhere that it was for pre order, if I knew it was for pre order I probably wouldn’t have ordered it i...
Samsung Galexy S24 order,I placed and order for a Samsung galexy S24 with a paid E-SIM, phone was paid for everything was good, said it was to be deliverd within 2-3 days its been 5 with no updates, Is this normal?
Just wanted to share my experience with EE trade in team and their partner Likewize,I've been a customer with EE for 5+ years, and truly disappointed with their service. I upgraded my device and chose to trade in my old device, Samsung S20 FE, sent v...
hi how are you
Read moreHello, i ordered iphone 17 pro in cosmic orange yesterday on 3 oct 2025 please help me with my order Hello, i ordered iphone 17 pro in cosmic orange yesterday on 3 oct 2025 please help me with my order
Hi, I received a friends and family code from a friend who works at EE and was told I could only use it for an upgrade online. When I try to do this, it lets me select the phone I want, but as soon as I press ‘upgrade’ it takes me to a page saying th...
I broke my old mobile phone, so I went to the store to get a new one and they said they wouldn't do anything without photo ID, so I went online to do it through my account, bought a refurbished phone scheduled to be delivered soon (today or tomorrow ...
