Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63801 Views
  • 120 replies
  • 15 Helpful

Resolved! Never buy from EE online / over telephone

Never buy from EE online or over the phone! On Christmas Day, EE/DPD delivered a fake iPhone 17 to me. After endless days of calling customer service, no one has taken responsibility. When I visited an EE shop, the employee immediately told me: “It’s...

Resolved! Proof of purchase for Sim free order

I recently bought a Samsung handset sim free however there doesn’t seem to be any proof of purchase with the handset inside the packaging. Usually for online orders we are provided with a dispatch note or paperwork but there was nothing. thanks in ad...

JakAhmed by Explorer
  • 117 Views
  • 2 replies
  • 1 Helpful

Resolved! Awaiting dispatch

I ordered the iphone 17 pro over a week ago now , i’m still waiting for dispatch i spoke to someone via message 3 days ago and they told me my delivery would be today ? well no and then i tried speaking to someone again today and they told me they ca...

e-lhay_ by Explorer
  • 235 Views
  • 3 replies
  • 1 Helpful

Resolved! Order

I placed an order on the 6/01/26 for a pay monthly mobile, I haven’t received a confirmation email yet i understand the upfront payment is held until dispatch but wants to check what was going on as i have no way to ring EE as my current phones mic i...

Em196 by Investigator
  • 143 Views
  • 7 replies
  • 1 Helpful

Resolved! where is my order?

I ordered an Iphone 17 pro max 2tb deep blue back on tge 2nd of January, delivery says approx 48 hours but I have not received anything, tracking just says awaiting dispatch, could I get an update to this soonest please

Wardj128 by Visitor
  • 137 Views
  • 1 replies
  • 1 Helpful

Resolved! Delivery times

I ordered the iPhone 17 pro max on the 2/1/26 and it said dispatched in 1 day , I haven’t had any info regarding a delivery date and I’ve recieved my trade in pack, I’m worried it won’t be here in the time frame I have to send my trade in back. 

Laurars by Investigator
  • 199 Views
  • 5 replies
  • 1 Helpful

Resolved! Re: Live chat

I orders a Apple Watch wire last Wednesday I then received on Friday on email saying it's on its way. Since then it's never been delivered I've never had an email to say it's been delivered yet when I go track my order apparently it has been delivere...

Resolved! Order tracking

Hi all. I ordered a tv on Sunday and received an email yesterday(Monday) To say the tv had been dispatched. The order has DPD 2 day on it but there's a link to 'track order' which takes you to the parcelforce website. The link doesn't seem to be pres...

Rosieh19 by Investigator
  • 344 Views
  • 5 replies
  • 2 Helpful

Resolved! Has my order gone through

Hi, I ordered an I phone 17 with yous yesterday the money has been taken and I’ve received an reference number xko number it says I’m expecting a text but the number I put to check out with isn’t working I have updated it to my partners number now on...

Lucy1525 by Investigator
  • 153 Views
  • 4 replies
  • 0 Helpful