If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a phone Friday 5th September 2025 the guy on the phone said it would be delivered Monday ig checked the tracking on ee and it says dispatched but have not heard anything else and it’s now Wednesday and I still don’t have my phone I can’t ri...
Hello. I have upgraded to a new phone . The order number says it has been dispatched. It has said this for 3 days. I have had no email or confirmation.Is there any additional tracking like with DPD? I am just worried its been 'misplaced'thank you sia...
I placed an order last night for the S25 ultra titanium blue, I upgraded my S21 FE and I didn't recieve a confirmation email or a reference number and there are no orders showing on my account. I did get the text from DPD saying it will be delivered ...
Ordered on the ee app on the second of this month, was told 2-3 working days and its still not here yet. Tracking says dispatched but no estimated date anymore, what do I do?
I ordered the iphone 16 pro max desert titanium 521GB today at 4pm and haven't had a dispatch email yet, when i ordered it said "available to order, usually despatched within one day", apparently id have had a dispatch email tonight if i was to recei...
Tried on 8 separate occasions to sort an upgrade out,they managed to mess it up with their computer systems.Promises to call me back never came to fruition!3 solid weeks and hours on the phone for an upgrade I was entitled to!Eventually they told me ...
Hi . I ordered a phone and contract in which I was told no after paying £30 , I then was able to get a sim only a contact , but I have never received my £30 back , how do I reclaim this ?
Ordered Sony WF-C710N earbuds on August 31, said free delivery in 1-3 business days but earbuds haven’t been delivered or dispatched after almost a week, when can I expect them to actually arrive?
Hi, I upgraded my phone and with came the option of a Samsung laptop/chromebook. I could find how I would do this at the time, but couldn't, as I needed to wait for the imei number. Now I have the phone and this number, I caN'T FIND HOW TO DO IT, PLE...
I'm having the exact same problem. Got a new sim-only contract on the 31st of August, still haven't received anything, even though online it says it should've taken 48 hours... order number also doesn't work and says it has timed out again and again....
