Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63068 Views
  • 120 replies
  • 15 Helpful

Resolved! No update on order

I ordered a new iPhone 17 on the 30th last month still not dispatched what is going on at EE i could walk into any other phone provider store and take the phone there and then this is ridiculous. I’ve checked my order number and phone is still awaiti...

Jimf87 by Explorer
  • 167 Views
  • 3 replies
  • 0 Helpful

Resolved! Upgrade

Is it free delivery when I upgrade my phone  

Craig23 by Investigator
  • 118 Views
  • 2 replies
  • 0 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 1747 Views
  • 18 replies
  • 6 Helpful

Resolved! Missing order

Ordered ps5, EE say shipped. DPD say not yet received. Can someone please tell me the number and what options I should be choosing to get through to someone regarding orders made as a guest. Every option I choose wants a phone number or just hangs up...

Dan925 by Explorer
  • 144 Views
  • 3 replies
  • 0 Helpful

Ordering a Sim experience...

Last weekend I ordered a standalone data sim.  It's not arrived as yet.  Checking the order number on the EE site just gives a vague 'we can't check but will be in touch' platitude.However, this week I've had calls from a number 01942 901395. Apparen...

Rox-73 by Explorer
  • 814 Views
  • 6 replies
  • 1 Helpful

Help

I applied for IPhone 17 pro max yesterday, paid the £30 upfront cost, had an email; contract summary and pre contract information but haven’t had any other emails, does this mean I’ve been accepted or not? How long until I hear back, it’s been over 2...

Resolved! Unsure about a link sent to me about new order

[Mod Edit: Image rejected. Contains order number]  Hi all, just went through becoming an EE customer last night for a new contract phone, prepayment was took and everything seemed to be fine but I've received this message today and I'm unsure about ...

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Resolved! My order of iPhone 16e

I am asking where my iPhone 16e in green is?? I placed this order over 10days ago.Aron from Doncaster agreed my Oder but failed to give me a call bk with the order tackling details.. like  promised. I have rang up several times now and let several me...