If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
HelloI'm getting the error that the code entered is not applicable with data plan despite the data plan having no discount already applied to it. Please can you help? This is the an iphone and the EE unlimited all rounder data plan. Thanks
I have spent hours trying to remove a phone from the basket. I have not confirmed the order, but for piece of mind I would like it out of the basket. Tried looking at previous answers about using a pencil app? and clearing Google cookies(didn't wo...
Same here, and when I call, get told I'm getting a message and to hang up, can't I just speak to someone to tell me where my order is! Annoying! <mod edit: added title>
So currently have mobile wifi that turns out is not what I should have got so ordered a new sim contract via CS as wanted to try and get an esim which isn't possible apparently as not been with EE for 6months or more. So I believe I have signed up to...
Hi, I've tried to take out a new contract with EE. I checked out. The upfront payment was taken. But haven't received confirmation email and as the screen loaded upon completion it froze. Money has been debited from my account. I'm just wondering if ...
I ordered the Google pixel 9a in Iris as an upgrade. I was text yesterday with a message saying I have a new document, which is nowhere to be found in my EE when I log in. When I try and track the order there is an X in a bubble above despatched. No ...
Last week, I ordered a phone and received an email saying thank you for your order, since then I’ve received nothing, I’m stuck waiting for a phone that might or might not even be delivered. What do I do?
Hi there,I am tracking my order made on the 3rd of May 2025 but I get this message "Oops! Your tracking timed out, Search again for the latest info on your order".So confusing!
