Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52203 Views
  • 117 replies
  • 15 Helpful

Payed and not received

I Just payed the up front payment for an iphone 16 plus via apple pay which was £30 as i did so the money was taken from my bank and the safari portal from the EE app just shut down and when i re opened the EE app it took me back to the start of the ...

Issue with mailing address and seeminly impossible to contact EE

Hi allI recently placed an order with EE for a pair of headphones. While the address is correct I have just realised that the postcode is wrong. I spoke with DPD about this matter and they said I best get in contact with EE instead as they cannot cha...

tanta by Visitor
  • 175 Views
  • 2 replies
  • 4 Helpful

Resolved! Waiting on my phone to be delivered

I ordered an iPhone 16 pro (Black Titanium) with EE on 4/02/25 and it has now been 10 days with no update with my order.Attempting to track my order number is also impossible.When can I expect my order to arrive?

Resolved! Orders

Every time I put my order number in and my username it just says timed out when trying to track my phone can anyone help with this also when I ring them it doesn’t give the option to talk about your order any help with this please 

Resolved! Ps vr 2

Hello I'm very confused My order for the ps vr2 is stuck on processing and it was meant to be here yesterday what has happened I'm very confused 

Resolved! Cancelled order?

I am a long time O2 customer switching to EE in search of better coverage, today I ordered an iPhone 16 Pro 128GB (black titanium) with an unlimited everything plan.Later on in the day I received a text message telling me my order had been cancelled,...

Resolved! Switch from BT to EE - Want Apple TV instead of EE Box

On Monday I went in store and updated my broadband and TV as this was with BT.  I did this in store because I already had an EE account and didn't want to mess things up online by creating a second account.  I didn't know when I was making the order ...

Wrong phone recieved

I upgraded my Galaxy S23 to a Galaxy Z Fold 6 over the phone, was offered an all rounder deal cheaper than online (prior to trade in fee and NHS discount), received the PDF documents and T&C over message which confirmed and said Fold 6. I paid for ne...

MTrenerry by Investigator
  • 696 Views
  • 5 replies
  • 2 Helpful

Resolved! EE sent wrong device

I recently upgraded my phone online with EE, I chose the iPhone 16 Pro 128gb in desert titanium and the EE all rounder tariff. I arranged the upgrade online and updated my address details at the same time as I’ve moved house since I last upgraded my ...