Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42328 Views
  • 92 replies
  • 12 Helpful

Need help please

Hi I applied for a phone contract yesterday evening I got confirmation email about half hour after that then nothing until this morning to say about my direct debit details being right again no emails since yet I've just come home to find DPD have be...

Wong79 by Contributor
  • 161 Views
  • 6 replies
  • 0 Helpful

PlayStation 5 Order update

Hi,I have ordered a PlayStation 5 console on 18/11/23 and received the initial email confirmation but no other updates since then.I have been trying to contact EE to get in touch with someone who can provide me with a progress update but unfortunatel...

Phone

I’ve just orderd a phone and they took the payment but I’ve not had a email confirmation and my app crashed on the last page of completing the order but it must have gone through because they took payment 

False device orders by customer reps

Hi EE, wanted to report that your teams are deliberately scamming existing customers, which is a real shame as your service otherwise superb. My wife has been called by your call center (EE number) offering upgrade on her SIM only deal. It took them ...

EE personal whit experiences

Hi everyone I’m just checking all connections just trying to get some things answered for the customer Conpley will be there some make orders from official website and apps but if you want to order from official website or app you can never scam  if ...

Resolved! Order status

I would like to check up on an order placed 

refund

I ordered a phone and they cancelled me. So could u please refund this money.the money was 30 pounds upfront 

Pinky14 by Visitor
  • 139 Views
  • 1 replies
  • 0 Helpful

Tracking my order

placed a order for a phone and I tried tracking it and with the number I got but it said I couldn’t and I received this mail We are processing your order and will let you know when your items will be dispatched.Your paperwork will be available throug...

Arthsza by Investigator
  • 256 Views
  • 12 replies
  • 0 Helpful