Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

Resolved! Order confirmed

Order confirmed of Samsung A35 5g - xko********* on 13th February  Confirmation email and called yesterday to be told order has been accepted but yet to receive any update in regards to delivery Any idea?  [Mod edit: Please do not post order numbers ...

Lucas091 by Explorer
  • 216 Views
  • 3 replies
  • 3 Helpful

xko

Can I have any information about my order xkoxxxxxxxxxxMod note- order number removed

Vasy89 by Visitor
  • 143 Views
  • 1 replies
  • 1 Helpful

Resolved! Add to Plan Issues!!

I ordered a Samsung 43in DU8000 Smart TV on 28 Oct as add to plan. Item was in stock when ordered and is currently showing as a few left! The main issue is for some reason it used the watch phone number (which is not a phone number!) instead of the a...

Sa510 by Visitor
  • 343 Views
  • 3 replies
  • 2 Helpful

Not working

Payment service is not available. please try again later. This comes up when trying to add a nintendo switch to my account? 

Resolved! Order

I ordered an Apple MacBook Air last Sunday, it said DPD two day delivery but still not received, I have tried contacting EE on the phone but they weren’t helpful at all. Has anyone got an email address I could or had a similar problem? thanks 

Vouchers

Subject: Urgent – Missing £200 PlayStation Vouchers from PS Portal OrderHi EE,I need to escalate an ongoing issue regarding my PlayStation Portal order, which I took out as an add-on plan for £18 per month over 24 months, with a £10 upfront cost. The...

Resolved! Tracking timed out

I ordered a new phone yesterday (a Saturday) got my confirmation email with my tracking number but when I try and track it , I just get the timednout message. I need to track it to make sure someone is home when it arrives.  I swear EE just don't wan...

Pt85 by Visitor
  • 184 Views
  • 1 replies
  • 1 Helpful

Payed and not received

I Just payed the up front payment for an iphone 16 plus via apple pay which was £30 as i did so the money was taken from my bank and the safari portal from the EE app just shut down and when i re opened the EE app it took me back to the start of the ...

Issue with mailing address and seeminly impossible to contact EE

Hi allI recently placed an order with EE for a pair of headphones. While the address is correct I have just realised that the postcode is wrong. I spoke with DPD about this matter and they said I best get in contact with EE instead as they cannot cha...

tanta by Visitor
  • 179 Views
  • 2 replies
  • 4 Helpful

Resolved! Waiting on my phone to be delivered

I ordered an iPhone 16 pro (Black Titanium) with EE on 4/02/25 and it has now been 10 days with no update with my order.Attempting to track my order number is also impossible.When can I expect my order to arrive?