Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72078 Views
  • 124 replies
  • 16 Helpful

Resolved! Changing delivery address on an existing pre-order

Hi, I'm looking for some advice before I call EE tomorrow. I currently have a limited-edition Xbox console pre-ordered through EE. The order isn't due for delivery until November, but I realised the delivery address on the order needs to be changed. ...

Resolved! Credit check

Will I get a order ref number if I passed credit checks as I’ve got bad credit but had a confirmation order 

Bianjay by • Visitor
  • 187 Views
  • 2 replies
  • 1 Helpful

Resolved! Wrong address

Hi I have ordered something this morning and it appears the address is wrong. Having read everything advice is to ring through to see if it can be changed but non of the phone numbers offer an option that doesn’t require a phone number and I don’t ha...

Resolved! About the upfront refund

I have ordered a new phone and I have paid upfront 30 pounds but I don’t not got the phone because of my cibil score is not their so please refund my upfront money 30 pounds

Resolved! Payment

I tried purchasing a iPhone 17 but got declined this was last Wednesday. I paid an upfront cost of £30 and not received it back yet. Does anyone know how long this takes thank you

Dd19651 by • Explorer
  • 166 Views
  • 3 replies
  • 0 Helpful

Resolved! Ordered new phone

Hi I just ordered a new phone samsung z-fold ultra with new numberI'm not sure if its clear but I want to keep my samsung s22 on 07********* for my my wifeThankl [Mod edit - Removed phone number, please don't share any personal information on these p...

agathe79 by • Explorer
  • 160 Views
  • 2 replies
  • 1 Helpful

Resolved! Fitbit with upgrade

I upgraded to a pixel 9a on 15th April, and a Fitbit was included in the deal.I have received my upgraded phone but nothing to say how to claim the Fitbit? I only purchased it then because of the free Fitbit I could claim by doing the upgrade.Nothing...

Xbox Series X 25 Preordered - No confirmation Email

Hi I preordered the Xbox Series X 25 on the 27th of August. The amount is still shown as pending on my bank account. But I just want to confirm if the order is still being processed. Thanks Name: Kesiena ***** [Mod Edit - Kindly avoid sharing persona...

Kesiena by • Explorer
  • 223 Views
  • 3 replies
  • 2 Helpful

Placed order for travel eSIM. No Confirmation

HiI just purchase a travel eSIM. The final screen with the order number indicates a confirmation was sent to my email and a second email would be sent with instructions. Neither has arrived. (I have checked spam). I also looked in the app but there a...

crjohns by • Investigator
  • 518 Views
  • 9 replies
  • 1 Helpful