If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I’m looking for some advice. I bought a Nintendo Switch 2 bundle through EE as a Mobile Add to Plan and received it on 2 July. I’m still within the 14-day return period, but I have already redeemed the included 12-month Nintendo Switch Online cod...
hi all,i ordered a phone contract through a new account, and in my list of emails, it mentions calling them to discuss (then it cuts off). when i click on the email, it doesn’t say anything about it, just that they will text if they need more info, w...
Hello sorry to bother you all I placed an order yesterday I got given my order number and pre contract in email also have up front money taken but I haven’t heard anything since the. I don’t know if this means the orders gone through or not the ko nu...
I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/Before they will answer anything, they send...
Hello!Today, Tuesday the 7th of July around 10:30 am this morning, I went through the EE App and went through the process of ordering a SIM Free iPhone 17 Pro 256 GB Blue edition.I chose the EE Finance - everything went through OK, chose how much I w...
I have ordered a phone about 2 hours ago. I have received an email that states “Thanks, we've got your order, we'll begin to work on it straight away. We'll be in touch via SMS if we need any further information, you'll know its from us as it will in...
Hi all, I ordered an add on of a 50inch Samsung tv. I received it this morning, opened the box, and its broken! I called 150 to try and talk to someone about it and got a call back. The woman on the phone was really helpful and apologised that she wa...
My order [Mod Edit: Order number removed. Please don't post personal info on public forums]
Message:Hi, could someone from the digital team help please?The Full Works for iPhone plan shows as £36 per month on the EE website. I can add it to my basket, but when I go to checkout it tells me to call. When I call, the phone team only see £43 an...
To Who this may concern, on the 29th of June I Order a new Samsung phone , reference xko*********. Please can you let me know when I will receive this please? I have tried to track it but I just received an error message and to try again, I tried ...
