If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
my pre order item is showing at dispatched and that i have no active orders either?
I ordered a TV on the EE Store and it saif delivered in 2-3 days. I got an email on Monday which said it is dispached with no tracking number provided, today is Wednesday nothing delivered.After a bit of a struggle i managed to get the tracking numbe...
HiI made an order yesterday, and it got cancelled unfortunately due to a failed identity check! When I made the order, there were questions that I misunderstood! I can't remember if I passed my credit check or not but the requested device is actually...
Hi, I Ordered Sim, its been 3 days but no statusHow to check status of order?
When I input my order number (begins with xko) the search returns “oops! Your order number timed out” - why is this? Is my order confirmed? I’ve already paid the money upfront and set up a direct debit
Hi. I am 2 minutes away from leaving EE. I requested a return for a new upgrade mobile phone on 9th September via the returns form online. Received a text message and email to confirm it was being processed. I sent a follow up email 10th September as...
I'm trying to add a PS5 Pro to my account, but it always comes up with "something went wrong". I've also tried adding a Pay Today to my basket but it always comes up eith error messages.I've tried logging out and doing it that way, but still no chang...
@Hi all I have recently applied for a contract phone and the upfront payment has been taken from my account however I have not received any confirmation of contract is that normal for ee?
I called EE today to set up a new deal on the iPhone 17 pro max and although the call handler David was outstanding all I could hear in the background was a guy [making inappropriate comments in the background] my wife was totally disgusted [Mod edi...
So it's have anytime upgrade and have had for a number of years. So I thought I go and see what's on offer. I like the look of the Honour V5 Magic. Unfortunately I would have to pay £150 up front for the device (upgrade is free due to eligibility)...
