If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I placed an order to upgrade my device on the EE app, and implemented a trade in. This was confirmed and i received an email on 2 May to confirm this. It said initially it would be despatched within 7 days. I have just checked the status of this a...
Himy item has not arrived and I can’t get on to use tracker service, can you help?
Hi super simple. Got the silver bag earlier to send the phone back we just can't remember if postage is pre-paid or not. Just want to confirm.
Hi I ordered new iphone from the company portal as I work for ee/bt and used the colegue discount for a new iphone 16e. I paid the £30 and the new contact was set up for £33 which included £30 discount. I had a call saying that the credit approval we...
I placed my order and I went to go try track it but I only have the xko number and nothing else.i enter that information and my email it say’s tracking timed out….
I just tried to buy a Sim and got stuck in an endles loop asking for my email address. There is no email address field. Doesn't bode well?
Ordered a pay monthly phone they have taking the money out off my bank but I have not had a email about it and I can’t see it on the app can some one help me plz
I ordered an iPhone 16 pro max and EE sent me an e mail that it will be delivered by dpd who will send me 4 digit pin number. I'm yet to get the pin or Device from Dpd or EE and I'm getting email from EE about direct debit. Kindly assist me thanks
Got my initial email you took payment upfront heard nothing from you since
