Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42457 Views
  • 92 replies
  • 12 Helpful

Upgrade anytime

Hello there folks so I have the 23 ultra I pre ordered the s24 ultra for 100 pounds.  I'm 11 month into my contract I spoke to live chat last week and I was told that it would arrive this week. I contacted live again today and there's 13 months left ...

Geddes001 by Investigator
  • 252 Views
  • 4 replies
  • 0 Helpful

Has my order been accepted or not

I just want to know if my order has been accepted or not I can’t call as no phone to call please can u just tell me my order number is xxxxxxxxxxxx thankyou 

Resolved! Re: Order Tracking: Pay Monthly orders

The wee online tracker thing just says they can't give info at mo. I ordered Tuesday got email saying successful. Wednesday I got email to say my direct debit being set up. And absolutely nothing since so unsure if I've been accepted and waiting for ...

Wong79 by Contributor
  • 226 Views
  • 9 replies
  • 0 Helpful

Need help please

Hi I applied for a phone contract yesterday evening I got confirmation email about half hour after that then nothing until this morning to say about my direct debit details being right again no emails since yet I've just come home to find DPD have be...

Wong79 by Contributor
  • 171 Views
  • 6 replies
  • 0 Helpful

PlayStation 5 Order update

Hi,I have ordered a PlayStation 5 console on 18/11/23 and received the initial email confirmation but no other updates since then.I have been trying to contact EE to get in touch with someone who can provide me with a progress update but unfortunatel...

Phone

I’ve just orderd a phone and they took the payment but I’ve not had a email confirmation and my app crashed on the last page of completing the order but it must have gone through because they took payment 

False device orders by customer reps

Hi EE, wanted to report that your teams are deliberately scamming existing customers, which is a real shame as your service otherwise superb. My wife has been called by your call center (EE number) offering upgrade on her SIM only deal. It took them ...