If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order yesterday about midday for an iPhone 17 pro max, I’m a new customer. I received the 2 emails saying “thanks for your order” and “pre contract summary” and that was it. I called CS just now and they have said it’s open but says “in p...
Last Thursday (27th August), I upgraded my phone to the Google pixel 11 pro XL and added a Google pixel 5 watch to my account over the phone. I didn't receive any confirmation emails, but received the relevent contracts via text and signed them etc. ...
Hi, I ordered an iPad A16 on 28th August with dispatch stating 1 working day. It’s now 3rd September and I haven’t had confirmation that is has been dispatched and when I contact EE they are telling me to check DPD..but I don’t have a tracking number...
HelloIve Upgraded my I watch to the new rose gold series 11 watch iv had a confirmation email but no order reference. Also I can’t find my old I watch to receive delivery details to that number will the delivery details come through to my email as we...
Hi, I placed an order this past Saturday for a Google Pixel 11 Pro XL on a pay monthly plan. Due to current stock issues, the phone itself hasn't arrived yet, but I expect it to be delivered in the next few days.I wanted to check how the launch promo...
Hi, I'm looking for some advice before I call EE tomorrow. I currently have a limited-edition Xbox console pre-ordered through EE. The order isn't due for delivery until November, but I realised the delivery address on the order needs to be changed. ...
Will I get a order ref number if I passed credit checks as I’ve got bad credit but had a confirmation order
Hi I have ordered something this morning and it appears the address is wrong. Having read everything advice is to ring through to see if it can be changed but non of the phone numbers offer an option that doesn’t require a phone number and I don’t ha...
I have ordered a new phone and I have paid upfront 30 pounds but I don’t not got the phone because of my cibil score is not their so please refund my upfront money 30 pounds
I tried purchasing a iPhone 17 but got declined this was last Wednesday. I paid an upfront cost of £30 and not received it back yet. Does anyone know how long this takes thank you
