Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 70867 Views
  • 124 replies
  • 15 Helpful

Resolved! Motorola razr 70 ultra

Hi I have just ordered the Motorola razr 70  ultra on contract, could you tell me when to expect delivery, when ordering it said phone in stock. When would 1st billing start . thanks 

Resolved! Order

Hi,I ordered 17 pro max 1 tb cosmic orange 3 days ago and still no update.I checked with ee online chat before yesterday,and they say its processed but still cant track ,just recive confirmation order ref number starting with xs.....When i should exp...

Resolved! New phone order

Hi, I ordered a phone on Saturday, I know deliveries etc do not take place on a weekend but I am unable to use the order tracker as it is saying my order ref is invalid. Is this normal ?

Resolved! Ordered online reference not working

I have order my 17 pro max online with upgrading sim. the references number not working which i got in gmail. And deducted upfront payment. Its been 24hrs

Over 14 days order delayed

Placed order on 13th April for a MacBook and it still hasn’t been dispatched. The order has definitely gone through because the sleeve for it as part of the same order has already arrived two weeks ago. If stock is unavailable, why let people order o...

Ann-8765 by Investigator
  • 606 Views
  • 5 replies
  • 0 Helpful

Issue with Order Tracking – Samsung Galaxy S26 Ultra

Dear EE Customer Service Team,I hope you are doing well. I recently ordered a Samsung Galaxy S26 Ultra on the 29th of this month, but I have not received any update from DPD regarding the delivery.Additionally, the tracking number provided is not wor...