If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
This is the first time I have used ee, they have taken 90 upfront payment and sent me no confirmation, Frankly I am disgusted , I can’t get through to anyone on any of the numbers provided as there is no option to choose regarding this , disappointed...
I have a sim on contract will I be able to get phone aswell
I have placed an order online of a phone along with a monthly plan, the money has been taken out of my account and i have not since had a confirmation email come through. Every time i go to check my orders the website is saying there is an error and ...
I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.I called 0800 956 6000 and answered the prompts only to be told 'I'm sorr...
I bought a Sony headphone and EE shop and I need a VAT invoice to register for warranty with Sony. How can I get that?
Reported to EE store but all I got was investigation completed. Now PayPal investigating. Looks like I’ve lost £198. Been a loyal customer of ee with two phones. Do I get sympathy or compensation, so far none. Also, Why don’t they have a phone number...
I made a purchase of a cell phone and plan through the website, the payment was made in advance, there was an error on the website and no order was generated. help me!!
I’ve tried ordering a sim package 2 times but it keeps saying my order has been cancelled why is this?
Hi there, hopefully someone at EE can help here. I’ve been trying over the app to find a way to speak to someone, seemingly to no avail. I ordered an iPad mini 2024, 128gb in space grey on the 9’th March 2025, and the confirmation email states I shou...
I ordered an upgrade to a 16 teal 265GB. It’s saying that the order is confirmed but I haven’t received any updates regarding delivery. I was wondering if it’s low in stock, when would it be delivered? Or is it possible to change the colour to anothe...
