Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42689 Views
  • 92 replies
  • 12 Helpful

My order

Hi  ******** I’d like to know what’s happening with my order please    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Ryan2211 by Visitor
  • 165 Views
  • 1 replies
  • 0 Helpful

Resolved! refund

hello…i was ordered a mobile phone and pay 30 pounds after that they said we don’t gave you phone and i don’t receive refund

What is happening to my simcard order??

Hi I ordered montly simcard only 26th January. It's been several weeks now. I haven't received any update yet. I am topping up and topping data while waiting for it to come. How do I track it and how long should I wait for it?  Thanks 

PS5 Controller sent to the wrong address

Hi,I ordered a ps5 controller and it got sent to the wrong address, I have sent an email out to enquire-store@ee.co.uk but have yet to receive a replyThis is a birthday gift for my brother on the 15th so can I get this delivered ASAP or if not can I ...

Unable to purchase SIM only at bugged credit check

[Mod edit: Image rejected due to it containing personal information.] I am stuck on this page. There are no signs of errors; just do not pass to the next page and always back to this page.   

lx92119 by Investigator
  • 273 Views
  • 5 replies
  • 0 Helpful

Resolved! Trade-In

Hi, I was offered a trade in to upgrade my phone, which I've taken - I've received the return pack and keep getting messages to say to return my phone by the 21st (the email 5 days ago actually said 20th, the text today says 21st), but I haven't actu...

What's happening with my order?

I placed an order for a tablet on Wednesday 7thhad an initial 'thank for your order' email which states that the device will 'usually be dispatched within one working day'but I have heard nothing since!the order isn't even showing on my ee account da...

Resolved! Help

Trying to complete a order online and anytime I go to checkout it keeps giving me a error saying to log in when I already logged in I have a screenshot of it if someone could help me that would be great 

SkrigzHD by Investigator
  • 194 Views
  • 5 replies
  • 0 Helpful