Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61829 Views
  • 118 replies
  • 15 Helpful

Resolved! iphone 17 pro max order

Hi, When are the Iphone 17 pro max going to be sent out ? I am paying for a mobile on my upgrade and I haven't even received the phone. So when are the iphones going to be in stock??

Resolved! Tracking

Hi all ordered a iPhone 17 pro max last Friday and still nothing or have a tracking number on emails any help 

Saggy77 by Contributor
  • 162 Views
  • 1 replies
  • 1 Helpful

My order

Hi ! On 5 November I Ordered a phone . I want to know when I will receive it . I don't received any email or message. The order number is xko*********     [Mod edit: order number removed for your security.]

Stey by Visitor
  • 104 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgraded to Iphone 17 Pro/Trade In deadline

I ordered an upgrade to an iPhone 17 Pro on 3/11 this was with a trade-in discount but there are no delivery details yet as its on back order.  I have received my trade-in paperwork and a text to say that I need to have sent back my phone 19th Novemb...

Resolved! Order tracking

Hello Team, My name is Wei  and my order number is xko3*********, placed on 29 October 2025. I would like to confirm whether I will receive a new sim card for the update I have recently made to my monthly sim-only contract. Thank you.[Mod Edit: Detai...

Resolved! iPhone 17 pro max 256gb blue

Anyone know how long they normally take to dispatch a new phone? Not getting an update if it’s been sent yet just says order confirmed 

Cgy13 by Investigator
  • 252 Views
  • 4 replies
  • 3 Helpful

Resolved! I placed an order but they said to call to discuss

I ordered a phone and they took the upfront cost, I can’t seem to get through to anyone, im using my partners phone and he’s already with ee, is there a way to get through to customer services without it being with his account? @Membership10 

Resolved! iPhone 17 Pro Max 256g Orange

Hi, a really retired question I know but is there any update for the IPhone 17 pro max in orange with a 256 storage? Seeing updates for other colours and sizes but not this one. I have checked the tracking website and have DPD downloaded but nothing ...

Where is my order?

Still not received the phone! Was told it will be with me, before the weekend. Still nothing!