If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Musi...
I pre-ordered Nintendo Switch 2 via Guest checkout but never received an email or a text about confirmation. Order was placed over 24 hours ago
Why was my ordered cancelled??
Hi All,I placed a pre-order for the Nintendo Switch 2 on April 4th. The money has come out of my bank, however, I never received an order confirmation.I have spoken with 3 different departments in EE, which none of them could find my order or help, ...
Cancel order
Hi,I placed an order to upgrade my device on the EE app, and implemented a trade in. This was confirmed and i received an email on 2 May to confirm this. It said initially it would be despatched within 7 days. I have just checked the status of this a...
Himy item has not arrived and I can’t get on to use tracker service, can you help?
Hi super simple. Got the silver bag earlier to send the phone back we just can't remember if postage is pre-paid or not. Just want to confirm.
Hi I ordered new iphone from the company portal as I work for ee/bt and used the colegue discount for a new iphone 16e. I paid the £30 and the new contact was set up for £33 which included £30 discount. I had a call saying that the credit approval we...
