If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi there,Last night, I ordered a Sim Free iPhone 16 Pro 128GB from the EE website. I did not use the store.ee.co.uk website. I went on ee.co.uk -> mobile -> sim free phones then from there I ordered the device. I am an existing EE customer so I had t...
I've ordered a phone 2 days ago, I've got the confirmation email and a tracking order that is not working as every time I try to track it, it says that my tracking timed out
How can I fix this, nothing will add to basket and I’ve tried different browsers
I have upgraded my phone and on the order requested it be delivered to my local EE store, however DPD has tried to deliver it to my home address and I keep missing them due to my dad being seriously ill in hospital. Can this be looked into so I can c...
I phone up BT to cancel my mobile payments and ended up being sold a broadband/tv/mobile package for ~£80 per month over the phone. I get off the phone check emails and one includes a break-down of the costs. I find out it's only ~£80 for 3 months, t...
It’s been a week since I did an order for the £29 Full works bundle for 24 months. I got an order confirmation but haven’t been charged nor had any sim sent out. Why is it taking this long? Any one else had it take this long. Debating wether to cance...
Hi, does this mean my order has been accepted? I ordered a contract phone today pending a credit check. Received an email saying successful order. I expected to get a further email/call to let me know credit check successful but I haven't received an...
You offer nowhere to raise issues concerning EE customer service, so I am posting this here.I've purchased a contract from your store in Lancaster for a new Galaxy Zfold6 , home broadband and a further SIM card. The sales pitch was sleek. It appears...
Hi I have placed this order Saturday morning but I didn't get any other email or tracking information when I tried to find it online ee tracking it doesn't work could you please help me.thanks [Mod edit - removed order number]
