Help

[Hych1]

Hi, I placed an order for a new phone with EE and received my order confirmation email, but I haven’t received a dispatch email or tracking information yet.

I also realised after placing the order that I accidentally linked the wrong mobile number to the order. I’m worried that this might mean I won’t receive the dispatch/tracking text when the phone is sent.

Could someone please advise whether the incorrect number can be changed on the order, and whether my order is still being processed normally?

I have my order reference and can provide it privately if needed.

[Michael_D · Accepted solution]

Hi @Hych1 

Welcome to the community.

If you have put the wrong mobile number down, you would need to give our customer service guides a call so they can see if they can get it updated for you.

It shouldn't have stopped the order from being processed, but they will be able to check the order and the current status for you.

Michael