Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42402 Views
  • 92 replies
  • 12 Helpful

Resolved! Order tracking

I ordered a phone a week ago but haven't had any information about delivery and yet have had an email about my direct debit.

Lanne1808 by Investigator
  • 688 Views
  • 14 replies
  • 2 Helpful

Track order

My monthly contract has been accepted and I’m yet to have a text or email if the tracking company any help ?

My update returns bag has not been received

I upgraded my phone and was told I will receive a returns bag. The address on the system was incorrect so I updated it and was told the bag will shortly be sent out but I have yet to receive it. Is there anyway to reissue a new bag or track if the ba...

LukeQ8 by Explorer
  • 228 Views
  • 3 replies
  • 1 Helpful

Resolved! Problem receiving order

I upgraded online to an iPhone 15 Pro Max.Everything went well until then, the DPD delivery man came to make the delivery and asked for a PIN that would be sent in the SMS, but the registered number is different from my number and I didn't receive it...

Minute1 budle cases galaxy A9 plus case

do any one know what kind of case is sent with the screen protector for the galaxy tab a9 plus?? Ee doesn't apparently know.. is it just a silicone or ???

Offcom deadlock letter

Having a complete nightmare with EE. Sales person in retention  lied about contract on my phone and watch. Spent hours on the phone and told it has been rectified time and time again when if hasn’t. Any complaint opened gets closed without even speak...

YeurbJg by Explorer
  • 177 Views
  • 4 replies
  • 0 Helpful

I am still waiting for a return envelope following my upgrade

As part of my any-time upgrade I MUST return my old phone.  This is the second time now that I have agreed to do this and the returns envelope hasn't been sent.  Then you receive letters to say you are going to be charged for not returning the handse...

keg2308 by Visitor
  • 182 Views
  • 1 replies
  • 1 Helpful

My ee sim hasn’t arrived

I find myself in a bit of a predicament as my SIM card hasn't arrived, leaving me with no means to contact EE for assistance. Unfortunately, visiting an EE store isn't an option either. It's been a frustrating 9 days since I placed the order for the ...

Sonj121 by Explorer
  • 245 Views
  • 3 replies
  • 0 Helpful

booking confirmation sheet

I've been sent a form to return an item for repair. However when i try to print off the booking form it says it is corrupt. Tried several computers and my phone all coming up with the same message