Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65740 Views
  • 120 replies
  • 15 Helpful

Resolved! Upgrade

I had made an order I then had a text to say they need more information and they sent a link to the conversation line and I followed it and had no reply. 

Order

Hi,I placed a order online and received a email confirming the contract and device you also taken the device charge. I ordered it on the 20th and since then I've no tracking number or anything could you please help as I called your customer service a...

Resolved! Urgrnt help required

EE you have taken first payment from my account, But i have not yet received any Confirmation from you about my order..  I have not been given a reference number and I do not yet have an account number.. I have never found this matter so stressful an...

Resolved! Re: Live chat

Dpd have not given me a pin for delivery 

Tonipony by Explorer
  • 225 Views
  • 3 replies
  • 0 Helpful

Resolved! Order and tracking

I ordered a iPhone 17 pro on pay as you go 3 days ago, the expected dispatch time is 3 days and I have had no further contact since the confirmation email, I have tried many times on the track my order page and every time it says the the order has no...

Addie3 by Visitor
  • 224 Views
  • 2 replies
  • 0 Helpful

Resolved! Phone

Where do I get my order reference number. Ordered a phone on the 31st and still have not received any emails or texts with an order reference number. In store told me to contact customer services which was no help either. I cannot track the phone.

Molls123 by Contributor
  • 646 Views
  • 16 replies
  • 1 Helpful

Upgrade

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD. 

Sophie_Bynam by Established Contributor
  • 2289 Views
  • 78 replies
  • 5 Helpful