If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Im trying to purchase a sim free mobile on ee finance, i got very close but after verifying my ID it made me update the app and i lost my checkout progress... now when i try it makes me pay for device in full on checkout when i wanted the ee finance ...
My mobile device was supposed to have been delivered today. It did not arrived, I checked the tracking on the DPD website it says "Your parcel was refused, as the contact name was not recognised." while my device still in Goole. Where is my phone and...
HiDPD!!!!Upgraded on 29th , new phone dispatched and due for delivery on 31st no 1hr time slot given only any time until 10pm with DPD , tracking updated in evening saying that 14.42 unable to deliver as we couldn’t provide PIN number - someone was...
I ordered a phone yesterday. Does anyone know when I’ll receive tracking information??It’s a “ good as new phone” so just wondering if that affects delivery time.I’m in desperate need of a phone, I received an order confirmation email but heard nothi...
Hi, I’m looking for some advice. I bought a Nintendo Switch 2 bundle through EE as a Mobile Add to Plan and received it on 2 July. I’m still within the 14-day return period, but I have already redeemed the included 12-month Nintendo Switch Online cod...
hi all,i ordered a phone contract through a new account, and in my list of emails, it mentions calling them to discuss (then it cuts off). when i click on the email, it doesn’t say anything about it, just that they will text if they need more info, w...
Hello sorry to bother you all I placed an order yesterday I got given my order number and pre contract in email also have up front money taken but I haven’t heard anything since the. I don’t know if this means the orders gone through or not the ko nu...
I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/Before they will answer anything, they send...
Hello!Today, Tuesday the 7th of July around 10:30 am this morning, I went through the EE App and went through the process of ordering a SIM Free iPhone 17 Pro 256 GB Blue edition.I chose the EE Finance - everything went through OK, chose how much I w...
I have ordered a phone about 2 hours ago. I have received an email that states “Thanks, we've got your order, we'll begin to work on it straight away. We'll be in touch via SMS if we need any further information, you'll know its from us as it will in...
