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Delivery Code Issues

BasBleu
Visitor

‎18-09-2026 07:11 AM - last edited on ‎18-09-2026 09:05 AM by EE Community Moderator

Yep, I have the exact same problem and it’s been consistent with every AW upgrade. The DPD driver has had to take the order back to EE then return with it at a later date once I’ve received the code to my phone after speaking with 150. It’s infuriating!!

[Mod Edit - Title added]

0 Helpful
2 REPLIES 2
Lesley_W
EE Community Support Team

‎18-09-2026 11:08 AM

Hi @BasBleu 

Thanks for coming to our community. 

I'm sorry you have had delivery issues previously. If you are unable to receive a PIN, we recommend contacting our customer care team as soon as possible so they can update the contact number and ensure a successful delivery, without the need to reorder. 

Lesley

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Lesley_W

‎18-09-2026 01:56 PM

@BasBleu  Use the DPD app with the same email address you use for EE and the PIN code is on there.  

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.