Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61725 Views
  • 118 replies
  • 15 Helpful

Ho to claim... Promo rewards 2025

So, you've bought a qualifying Google Pixel device and EE said 'and get an ASUS Chromebook on us'. And, or, you've bought a Google Pixel 10 Pro or Pixel 10 Pro XL and EE said 'get Pixel Buds Pro 2 on us'.That's the easy part, now to claim. You'll nee...

Resolved! iPhone 17 pro max sliver

Hi I ordered this phone on the 25/10/25 is there any update on when you think I would get it by? As haven’t had no information 

Km2005 by Investigator
  • 271 Views
  • 3 replies
  • 1 Helpful

Resolved! iPhone 17

Hey I haven’t received my phone yet ?

Resolved! Returned Item

I ordered a pair of headphones on the 17th, the case was faulty so I arranged a return on the 22nd received an email saying a courier (DHL) would be in touch in the next few days to pick up the item, the following day whilst at work received a txt me...

Bailey83 by Explorer
  • 201 Views
  • 3 replies
  • 0 Helpful

Resolved! Order confirmation

I ordered an iphone 16 for college since my phone is broken, I've been charged and even got 2 confirmation emails. One being my order and the other my contract plan, its been 5 days so i tried contacting live chat support team because i cant phone th...

Resolved! iPhone 16 plus order.

@members, I have received a phone call yesterday about a iPhone 16 plus (black)  I have ordered and they have informed me that it’s been confirmed and will be delivered within 14 days, I have not received any email to confirm it about my order. So I ...

Resolved! Order

Placed a order on the website for a new contract had a email saying successful ee order and the xko number that was yesterday morning at 9:20 .but haven’t heard anything since does it mean my order went through 

4Harmony by Investigator
  • 400 Views
  • 8 replies
  • 1 Helpful

Resolved! Pay monthly sim

I signed up for a pay monthly sim on Tuesday night and received a message at the end of the order saying we need to confirm more details and they would call within 48hrs. However I also received an email saying successful order and they are processin...