Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52541 Views
  • 117 replies
  • 15 Helpful

Hi, I am having the same issue. My phone's battery has deformed, and I have no access to my phone or an alternative device to check my DPD tracking; on the website, it doesn't show the time window or detailed tracking - I thankfully did get my pin co...

Row82 by Visitor
  • 121 Views
  • 0 replies
  • 0 Helpful

No Update on my order

Hello , I have ordered ultra S25 as an upgrade on 5th February 2025. There is no update on my order. Can anyone please help.order number  ********Thanks

Upfront cost

Hi I ordered a phone last night and paid an upfront cost. I then received an email to say please phone us to discuss your order . My credit score isn’t the best so I’m guessing it’s been declined. I tried phoning today but in the time I had I couldn’...

Ccarl271 by Visitor
  • 215 Views
  • 2 replies
  • 5 Helpful

Resolved! EE returns (upgrades)

EE have emailed me stating that if I do not return my old handset (after an upgrade) to them by the 21st of February, I lose out on a trade in discount. My new set has not arrived yet. How can I return my old phone without smart switching everything ...

Resolved! Apple Watch Upgrade Pin Issue

I ordered my Apple Watch upgrade today and I’ve gone onto the EE tracking to see it’s been dispatched for delivery tomorrow however it looks like all the the DPD tracking information and most importantly the PIN code has been sent to the Apple Watch ...

Alana85 by Established Contributor
  • 176 Views
  • 1 replies
  • 2 Helpful

employee mobile

Hi All,I would love to move from vodafone to EE as i am an openreach engineer, but website used for ordering does not accept my details login/password even though i can log in to view but not order.Can some body please contact me.

memomemo by Explorer
  • 215 Views
  • 5 replies
  • 6 Helpful

Resolved! Order confirmed

Order confirmed of Samsung A35 5g - xko********* on 13th February  Confirmation email and called yesterday to be told order has been accepted but yet to receive any update in regards to delivery Any idea?  [Mod edit: Please do not post order numbers ...

Lucas091 by Explorer
  • 232 Views
  • 3 replies
  • 3 Helpful

xko

Can I have any information about my order xkoxxxxxxxxxxMod note- order number removed

Vasy89 by Visitor
  • 158 Views
  • 1 replies
  • 1 Helpful

Resolved! Add to Plan Issues!!

I ordered a Samsung 43in DU8000 Smart TV on 28 Oct as add to plan. Item was in stock when ordered and is currently showing as a few left! The main issue is for some reason it used the watch phone number (which is not a phone number!) instead of the a...

Sa510 by Visitor
  • 364 Views
  • 3 replies
  • 2 Helpful