If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi guys,I am in Northern Ireland and pre-ordered a switch in early April. I have received confirmation and the courier is saying DPD, delivery estimate is 5th June etc.My query is simply regarding NI delivery, which is always slower. I do not have m...
Hi. I recently became a new customer by ordering a new phone and number.The up front payment was taken out of my bank. I then received a text saying that my order was cancelled, but the money still left my bank. Please help! Thank you
Hi, I've been lucky enough to get a Nintendo Switch 2 on pre order from EE, but as I didn't want to risk losing the pre order I purchased as a guest for quickness, so I was wondering is there anyway I could now add that order/pre order to my account ...
So I ordered a sim only last night as I’m joining as a new customer I entered all details then got message saying we need some more details we will call you in 48 hours. But received a email as well saying successful order and will update when dispat...
Is anyone else having problems with calls on their phone? Mine’s not been working for make calls or receive calls - the live chat doesn’t work either so EE aske me to call 150 and I can’t call customer service.
@eehelp i got a contract you took £50 however never sent me a email or anything to confirm. However money was removed from my bank account
I placed my order yesterday morning, I also have had no emails or any contact to let me know what's happening but they still took £30 from my account. My order number doesn't work either. Is this a scam
Ordered a phone. Paid the £30 upfront payment then went to 404 page not found and I’ve had no email confirmation!! What happens now?
https://ee.co.uk/shop/mobile/upgrade-df-pay-monthly-phones-gallery/motorola-razr-60-ultra-details Can this been setup and still claim watch bundle whilst keeping mobile number with EE but upgrading from old phone currently with EE?
I ordered a new Sim Only card on 20th May and it still has not arrived. As it’s Royal Mail 2nd Class, I have no way of tracking the order.Is 9 days or 6 working days normal for delivery?
