Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 71061 Views
  • 124 replies
  • 15 Helpful

Resolved! Missing order

I ordered a phone 4 days ago. Money has left my account and Ive received no phone and no information . Order ref - ******** Please advise when I will be in receipt of my order before I request a refund and go to Vodafone   [Mod edit: order ref/# remo...

Resolved! Travel eSIM didn’t arrive

Hey, I placed two orders for travel eSIMs that never arrived through email. As I have no local number I am unable to call the support line. The fees would be crazy high if I would try to call from my carrier. As one reference here is one order number...

andi773 by Visitor
  • 792 Views
  • 2 replies
  • 1 Helpful

Resolved! Broadband customer unable to add EEone sim

I am a relatively new EE broadband customer .i used to have my rolling monthly sim but then ported out the number due to bill price increase. I am now wanting to add another sim to avail the EEone unlimited data benefit but every time I add , I get t...

Resolved! APPLE MAC NEO

Hello does anyone have an idea when the Mac NEOs will be dispatched I placed an order on 18th march and not heard anything about dispatch as of yet 

ordered 17pro max

I m ordered 17pro max  last 2week but  not give m device I m waiting for my device [Mod Edit - Please avoid posting personal information] 

Connectivity speed

Good evening,  We have had our EE booster for months now at our caravan but the speed is so bad that we have to use the free park wifi to watch our tv or use a mobile or a laptop. I have taken images this evening of how bad the connection speed is. W...

Resolved! Ordered samsung S26 but still didn't get voucher

Hi Team,Ordered Samsung ultra 26th Feb and delivered on 6th Mar , i have an offer to get 150 pounds voucher , still i didn't get that voucher ,how to claim that voucher

Lokesh2 by Visitor
  • 448 Views
  • 1 replies
  • 2 Helpful

Resolved! New SIM only order advised call needed but seemed to complete

Hi,I placed an order for a Full Works eSIM yesterday, the order confirmation page seemed to suggest EE would need to phone me up for something before the order could proceed:We need to confirm some detailsWe’ll call you within the next 48hours to dis...

fiish by Visitor
  • 895 Views
  • 4 replies
  • 2 Helpful