Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55537 Views
  • 118 replies
  • 15 Helpful

Resolved! Pin issue when delivered to store

Ive ordered a new phone for store collection due to working late, had a txt saying was being delivered to store today with a time slot, I had some time off work as i had a doctor's appointment so thought I'd collect whilst was at it as is round the c...

Jay385 by Investigator
  • 284 Views
  • 4 replies
  • 3 Helpful

Resolved! ordered a Sim

Ordered Sim online , but still no update on the order . can't even track the order. 

Neeraj216 by Investigator
  • 198 Views
  • 2 replies
  • 3 Helpful

Resolved! Dispatch

I ordered a new iPhone 16 on pay monthly on Saturday it’s saying it’s been dispatched but there is no date under the dispatch date 

Order

I ordered my phone on the 7th of May and it still isn’t with DPD how much longer should it take? 

Megan182 by Investigator
  • 201 Views
  • 10 replies
  • 0 Helpful

Have I been scammed?

Read more  Hi all can anyone help? I have completed a new contact sign up with a number and are yet to receive an order confirmation. The number is 0191 429 0924 and is showing on the trusted numbers on EE website (Inspired) - one of the partners?cou...

Resolved! Cancellation

I have made an online order for a new phone to be delivered to the local ee store, however I ordered the wrong phone and made a second order for delivery to my home address, both due to be delivered tomorow. How will I go about cancelling the origina...

Jay385 by Investigator
  • 241 Views
  • 3 replies
  • 0 Helpful

Resolved! Order number missing

Hi,I'm swapping from Sky to EE for broadband and TV, but I have yet to receive anything from EE with an order number on it that I can use to track.The only thing I have received is an SMS from Openreach, saying that they are coming next week to insta...

My order

I have placed an order for airpods on 10th may and i was wondering how long will it take since i need them by Wednesday 

Glorial by Visitor
  • 161 Views
  • 1 replies
  • 1 Helpful

Getting worse - why is my account closed?

So. When I go to upgrade it take me from the app to a web page and asked me to log in.when I log in it says account Closed in a red box and say for the best deals you have to be an ee customer. I HAVE BEEN WITH EE FOR 22 YEARS MY ACCOUNT IS NOT CLOSE...

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