Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62503 Views
  • 120 replies
  • 15 Helpful

Order email did not arrive

Hello, I can't see the product I bought from EE in my orders and I haven't received an email regarding this. I paid with Apple Pay and the money was deducted from my bank. I understand the order will be delivered to me.

cigdemkv by Explorer
  • 149 Views
  • 3 replies
  • 0 Helpful

Order not received

I have not received my order and not had any updates from the delivery company. 

Col35 by Visitor
  • 102 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone 17 delayed order

I ordered my iPhone 17 pay as you go phone on 31st October and was advised it would be dispatched within 14 days… today is 14 days and still no updates.I have called EE and been told that it’s not showing any stock is available and can’t see when it’...

Resolved! iPhone 17 pro max delivery?

I ordered my IPhone 17 Pro max Cosmic orange 256gb on 30th of October, but I haven’t received any update since not even an email that they have not forgotten me lol, the hype is gone,  WHEN I will get my phone please??? Also paid 154£ upfront and ple...

Shrey21 by Visitor
  • 227 Views
  • 1 replies
  • 1 Helpful

Resolved! I phone 17 pro max

I ordered an iPhone 17 on November 10th and paid £50 upfront but haven't received anything yet.

Resolved! Cant track order and no updates from EE

My upgrade was due, so i ordered a new device and new pay monthly plan to renew my perks.  My order was placed online on 12 nov ( Samsung Z fold ).  As of today, i have had no delivery and my contract has not been updated so EE have put a price incre...

Resolved! Iphone 17 pro max

I ordered my phone on 7th November i was wondering when will i get my order by pleaae thank you im soo confused 

Tracking incorrect

Anyone else’s IPhone17 pro max order tracking stating dispatched?? I contacted ee as mine has said this for over 10 days lol they told me the tracking is incorrect and lying ??? anyone else this happened to??

Chinney1 by Contributor
  • 450 Views
  • 11 replies
  • 1 Helpful