Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72328 Views
  • 124 replies
  • 16 Helpful

Xbox Series X 25 Preordered - No confirmation Email

Hi I preordered the Xbox Series X 25 on the 27th of August. The amount is still shown as pending on my bank account. But I just want to confirm if the order is still being processed. Thanks Name: Kesiena ***** [Mod Edit - Kindly avoid sharing persona...

Kesiena by • Explorer
  • 257 Views
  • 3 replies
  • 2 Helpful

Placed order for travel eSIM. No Confirmation

HiI just purchase a travel eSIM. The final screen with the order number indicates a confirmation was sent to my email and a second email would be sent with instructions. Neither has arrived. (I have checked spam). I also looked in the app but there a...

crjohns by • Investigator
  • 547 Views
  • 9 replies
  • 1 Helpful

Resolved! Xbox order transaction failed twice - charged twice

Hello,2 days ago I tried to order the Xbox X25 with £160 gamecard but the transactio failed. I tried again and it failed again.  No orders show on my EE account and no orders show in my app but my bank had £919 X2 pending transactions in my bank mean...

rooshaw by • Investigator
  • 312 Views
  • 2 replies
  • 2 Helpful

Orders

I made an order of the iPhone 17 pro max a few days ago and received a confirmation email. When I look In my orders it doesn’t show up but when I type in the tracking number online it shows the order has been confirmed. I am wondering if this is norm...

Xbox Order Payment Taken but No Confirmation Email

Hi,Yesterday I purchased “ XBOX Series X25 Limited Edition bundle with Grand Theft Auto VI” from the ee website and I’ve had no confirmation email about my purchase, but the money has left my credit card. Can anyone shed some light on the situation? ...

Resolved! Refund

I bought an iPhone 17 pro max on October 31 but I received a message saying that there was something wrong with the order I went to the store I talked there and they canceled but until today I haven't received my money back, I called EE a week after ...

Julice by • Visitor
  • 604 Views
  • 4 replies
  • 1 Helpful

Resolved! Has phone order gone through?

 Unsure if this means phone order. Was accepted or not and don’t want to place another order if I was accepted for the phone / should expect it  

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Chery111 by • Visitor
  • 206 Views
  • 1 replies
  • 0 Helpful

Resolved! Order showing delivered but haven’t received it.

Hi. I placed an order for an Apple MagSafe charger on Friday. Yesterday I received an email saying it had been delivered then immediately after I received one saying it was on its way however if I try to track the order it says it’s been delivered. I...

Resolved! Order number

Can someone help i placed an order and recieved an order number but whenyou enter it , it comes up wrong number, the ipadi ordered at same time arrived but why the delay, i upgraded my mums on three network and it arrived next day. 

Tushea66 by • Investigator
  • 228 Views
  • 4 replies
  • 0 Helpful