Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59273 Views
  • 123 replies
  • 15 Helpful

Resolved! 17 pro ordered on 18th

HelloPlaced my order for a Blue 17 Pro on 18th, joining as a new customer. Still heard nothing…… I know there is a backlog and a lot of orders are probably delayed as mine is, I guess, but to hear nothing…… I’d expect a courtesy message or email to s...

Resolved! Placed an order for iPhone 17 PM on 25th September

Placed an order for iPhone 17 PM on 25th September but did not receive an order number or confirmation email?There is no way for me to track? I know there is a delay but would still be great to have some form of confirmation that an iphone will event...

Anth0ny by Investigator
  • 229 Views
  • 4 replies
  • 3 Helpful

Resolved! EE perk account deactivated

HiI am having issue when trying to perform my upgrade. Registered for perks and didn’t complete verification in time and now saying account deactivated, won’t let me reset password or set up new account as saying I already have one. Please help  Than...

Resolved! no update for my order

i done an upgrade on 17 september still haven’t received my phone it’s taking way too long    order no ********** [Mod edit - removed order number from public view. Please don't post personal or account information in the community]    

Resolved! No reference number

I’ve placed an order and not received a reference number. Dpd have attempted to deliver but as I have no reference number I cannot access my 4digit pin on their website 

Megmol80 by Explorer
  • 134 Views
  • 3 replies
  • 1 Helpful

Resolved! No order information

Hi i pay £30 upfront for a new contract with EE, than do give me any track number or send me any email saying if approved or not ,just a blank page. I would like to know about the phone or my money back regards Feli *********@gmail.com [Mod edit: Ple...

Resolved! Order iphone 17

Hi I be try order iPhone 17 pro and br paid £30 pounds tjen ee be send e mail me say pleaee call.us I am deaf how I call them.please use e mail.ok thank you