Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 56893 Views
  • 120 replies
  • 15 Helpful

Phone order

I ordered a new monthly pay phone. I didn't get an email. So can't track it or if the order went though. 

Drewpt77 by Visitor
  • 138 Views
  • 1 replies
  • 3 Helpful

Resolved! Re: Orders getting cancelled

My wife has placed an order and was asked to give her phone number as she doesn’t have a phone number she used mine. I received a cancellation text with no explanation. We can’t resolve this as every number will call connects to my account with ee an...

Cancelled order

Hi from EE. We've cancelled your order XKO********* - we'll refund anything you've paid upfront in the next 10 working days. [Mod edit - removed order number]

Issybibi by Visitor
  • 147 Views
  • 1 replies
  • 2 Helpful

Resolved! order

Hi I ordered a phone on  12th July  and How long do I have to wait for the approval?  sms or email ?

Zaneta72 by Visitor
  • 197 Views
  • 1 replies
  • 0 Helpful

Resolved! Delivery

Hi I ordered a phone yesterday 13th July  and was wanting to to know if it is getting delivered tomorrow 

Resolved! DPD Pin Code - Incorrect Mobile Number

I’ve just tried to take delivery of a Switch 2 and was asked for a PIN code which I’ve never received.Checking the order the mobile number on the order isn’t mine, any of my families (all on the same EE account) or any number I know. It’s a guy at th...

Jah8 by Explorer
  • 940 Views
  • 7 replies
  • 5 Helpful

Resolved! No confirmation Email

I have had no confirmation of iPad Pro 13 1TB Space Black I had put down an upfront cost of £108 went through all the correct steps over the phone and haven’t had any email updates and the upfront cost money has been taken out my bank account twice  ...

Resolved! Re: Text message from “EE” or scam

I received this message saying that they have cancelled my order even though I received an email saying it had gone through and have had no email confirming.is it a scam ?a cancellation 

IMG_4167.png