Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62507 Views
  • 120 replies
  • 15 Helpful

Resolved! EE perks

How do I add the EE perks to my account, upgrade but nowhere to add the codes! Do I phone them or are they linked automatically?Thanks  

Embo74 by Visitor
  • 121 Views
  • 1 replies
  • 1 Helpful

Resolved! Where is my Order??

I ordered a new Iphone 17 Pro on the 9th, it was in the evening around 7pm. its now Friday the 14th, and my order has not been shipped. This is what the tracking is showingI've not recieved any updats and whenever I phone in, they give different info...

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Resolved! Order iPhone 17 pro max

Hello! I upgraded my phone to the iPhone 17 pro max on the 4th of November. The staff member in ee said it will be a 2 week wait. I haven’t received any sort of order tracking for it so im just wondering wether it will be sent the day before the phon...

St3ph3 by Investigator
  • 624 Views
  • 9 replies
  • 0 Helpful

Resolved! Iphone 17 pro max 1TB

Ordered an IPhone 17 pro max 1TB in cosmic orange 22nd of October and was told a 21 day wait, that’s been and gone, what is the likely wait time?

Bethr1 by Explorer
  • 348 Views
  • 5 replies
  • 0 Helpful

Resolved! Very slow dispatch

I order a 265gb iPhone 17 black a week ago and yet is still hasn’t been dispatched, I really need the new phone. How much longer should I expect?

Seba9 by Visitor
  • 198 Views
  • 2 replies
  • 0 Helpful

Resolved! 10 Days?

Placed an order on the 5th which was fine, got the order number and confirmation but then has been radio silence and status hasn’t moved from dispatched since. Should it take this long usually? It’s been a while since I’ve had to order a device unfor...

Panda211 by Explorer
  • 188 Views
  • 3 replies
  • 1 Helpful

Resolved! Upgrade phone

I upgraded my mobile phone and paid the  £30  fee and had confirmation email of my new phone  but the tracking number does not work and had no  emails  since and no record of it on my online account any ideas ? 

Khodges by Visitor
  • 147 Views
  • 1 replies
  • 1 Helpful