Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

Resolved! Ref number

I've tried tracking my phone but ref number is to long

Resolved! Order# *********

I have not yet received my order placed 05/02/2025 [Mod edit: Please do not post order numbers on the public board. Thanks!]

Samsung S25 Ultra - tracking

Hey guys,I preordered the new phone 2 weeks ago and I got an email saying it's been despatched and on it it'll say you'll be given a DPD tracking number etc in messages but it's been 2 days and I still haven't received my DPD tracking. Also I getting...

No confirmation email

I ordered an iPhone 16 pro max last night and when the payment was accepted my screen went black and no confirmation on screen or email was sent. Ring customer service they told me to wait 24hrs but it’s not on.

Macyk25 by Investigator
  • 293 Views
  • 9 replies
  • 9 Helpful

Discounts

Good afternoon everyone. I want to hear your experience with this. I pre ordered the s25 Ultra and chased delivery as I hadn't received anything. I rang EE today to find out why.They said 2 discounts were applied to my order so it was put on hold and...

Resolved! Returned router but hasn’t arrived

EE cancelled my order in November without my consent and initiated a new order, it is unclear why. I had already received the hardware (router) for the original order and then they sent me another one for the new order, and then asked me to return th...

Exnigel by Visitor
  • 187 Views
  • 2 replies
  • 4 Helpful

Resolved! Sony XM4 headphones - two different prices?

Looking to purchase Sony XM4 headphones and EE seems to have them up at two separate prices? Hesitant to purchase the cheaper ones even though I'm 90% sure they are the same product!

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JOSHCL1 by Explorer
  • 302 Views
  • 1 replies
  • 3 Helpful

pre order

Can someone give me a phone number where i can call to speak with someone from customer service? Every time i call i just need to press buttons to hear a robot. I want to speak with a real person not a robot. I made an order and after 7 days is still...

Wheres my order!

I placed a order for a new phone contract over 2days ago now, I've received the order tracking number and confirmation email but that's all I've heard, I keep trying my  tracking number but it keeps saying its timed out. What do I do? Do I wait? phon...