If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a iPhone 17 with an unlimited data contract on Black Friday which then got cancelled the same day so I phoned up on Black Friday and got the order put through again but I’ve been charged for delivery which was free because of Black Friday a...
I ordered a phone and cancelled it straight away you still took the 30.00 and I am still awaiting a refund I rang 4 days ago and they said yes it’s been Prosessed but it’s been near 2 weeks now it’s disgusting to make people wait this long for their ...
My friend went to the EE store yesterday. 1. Signed a contract for an iPhone 17 Pro Max, which they’ve already ordered (delivery in 3–4 days).2. Collected an Apple Watch, which is sealed and unopened. Now she doesn’t want either device. Can she cance...
HelloCan anyone offer advice please?We ordered an XBOX on a Black Friday deal on 7 November. It was sold as including a Game Pass subscription and a £160 EE Game Card. The XBOX arrived the next day or thereabouts but it took another two weeks (of co...
Good morning.I ordered a new contract phone yesterday from EE I am a new customer coming from o2. I paid £30 upfront for the phone and got all my contract details but hours after got a sms saying there was a problem with my order, I have tried callin...
Hi I ordered a ps5 for delivery however as no one works from home and everyone works 5days a week, I’m unable to retrieve my order when the delivery is attempted. DPD have said they can’t deliver on Saturdays as EE did not select this service and it’...
Hi, it says in the email that they will be in contact via SMS, and no where within the email does it say that i need to call them, however the title of the email says i need to call EE even though the email says nothing about that being needed. It's ...
I ordered an s25 but when I the phone i received wasn't the right phone it wasn't an s25 ultra plus so I took it too the ee shop they couldn't do anything till you had the phone now you have the phone I went back to the shop to pick my new phone up b...
Could someone from ee please contact me. I had a text message from ee Hi from EE. We're sorry, there's an issue with your recent order xko*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Th...
I ordered a ps5 with a controller with an extra controller on the 27th I received an email from both ee and dpd but only one of the controllers arrived no ps5 and no 1st controller. I have tried calling ee to hit a dead end because it gives no option...
