Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54141 Views
  • 118 replies
  • 15 Helpful

new phone not delivered -

A new Iphone was due to be delivered on Sunday by DPD - they were delayed by more than 3 hours so I had to reschedule. It should have come next day, but didn't. No communication from either. Neither DPD nor EE respond with help so I will be cancellin...

JOH57 by Visitor
  • 154 Views
  • 1 replies
  • 1 Helpful

Placed a order

I placed a order for a new phone. It's took the first down payment out of my bank account but I haven't received any confirmation and can't track my order. Has my order been confirmed or not ? What do I do now ?

Teddyyb by Investigator
  • 133 Views
  • 1 replies
  • 1 Helpful

DPD Delivery PIN issue

Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous.  Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiv...

i-luiz by Investigator
  • 16327 Views
  • 25 replies
  • 13 Helpful

Order number

Where do I find the order number. I'm waiting on a phone getting delivered which is ordered over the phone but not sure when it's coming? 

Resolved! Order issues

I've gone through 2 orders now for a monthly contract and received an email bith times with the order number and both times it hasn't worked. The person I spoke to via chat said it never worked the first time, yet the £30 upfront payment was taken. I...

Resolved! Samsung Buds3 pro. no order update

Hi,I placed a order on the EE store online on Sunday the 23rd March for these earbuds  as they were on offer,  I phoned the contact for the Tech Store twice and twice I was told it going to be put through but I've heard nothing via text, phone or ema...

Re: Refund

I canceled order no ************ on April 02, 2024, via phone call at around 4.30 PM. The customer service representative said that my refund would be available within the next two days. Unfortunately, my refund amount of GBP15 has not been credited ...

Resolved! New Contract

Last week set up a new sim and broad band contract all OK, just received an email saying I've cancelled it? This is not the case can you advise TIA

Alexjh72 by Explorer
  • 206 Views
  • 3 replies
  • 2 Helpful