If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Upgraded my iPhone 14 to a iPhone 16 pro. After opening the box I noticed an iPhone 15pro. I contacted EE and was told they can’t do anything about it. I went to the store in Grimsby and they told me I shouldn’t have been treated like that we will ge...
I ordered a new handset on 28th Dec which has not arrived yet. I can see my documents etc but when will my order be despatched or where is it? [mod edit: please do not post personal information such on the public board. Thanks!]
Hello,I was trying to get in touch with someone but they cannot help me,its about my order and also they are saying they cannot verify my account because there is no password,could you please get in touch with me so I can explain my situation?Thanks
Whats going on with ee. I can honestly say i don't think i will use them again.I ordered a phone on 1 to 3 day delivery period.It's now almost been three weeks. First package was apparently lost. Second one sent to wrong adress. Third one has been at...
I need to know where my order is as I haven't received it and I can't seem to track it as the timer keeps running out
I order an iPhone 16 pro on the 5th of January and got an email that evening to say my order was on its way.I chose to have it delivered to the store but I haven’t had any updates from them.What should I do?
I am feeling very desperate and devestated and hoping anyone can help if they have been in the same position. here is the complaint email I sent EE "I am writing to express my extreme dissatisfaction with my recent experience upgrading the phones on ...
Hi i lost my iphone 15 pro max on 21st january at 5:00pm and submitted a claim on the same day, they keep saying i will be contacted via insurance team but there’s no response i would suggest everyone not to take the ee insurance because they are not...
I know I sound like probably every other whiney customer from EE but I am genuinely disappointed with my IPhone ordering experience.I looked online for the iPhone 16 pro max and behold EE had some and stated on the page delivery within 2-3 days, I or...
Placed a sim only order for 2 data plans yesterday early afternoon. When will I know it’s been accepted I’ve heard nothing since just the first email and how will I know which sim is which as it’s 2 different data plans and one I gave a pac code to k...
