If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Joined EE yesterday found a phone and Sim card cut to the end and took the upfront fee and set up direct debit. And now I can’t see anything although the money has gone from my bank
Hi I made an order for sim only after my contract ended and I am still paying full price can you advise before I cancel the direct debit [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Hi I made an upgrade yesterday and your sending me the wrong colour I asked for I asked for yellow please
Hi,I processed my upgrade about 30 mins ago, the website took the upfront cost but then crashed and I’m quite concerned as I haven’t received an email/text to confirm my upgrade. My app hasn’t updated either, has this happened to anyone else? Is the...
I placed an order online a couple of days ago and it said it would be dispatched within a day. I have had no further email or texts confirming anything further. I can understand if there was a delay due to current circumstances, but all I have is an...
Hi,I am posting here for any suggestions and hopefully to get the attention of some EE staff. I recently ordered 2 monthly mobile services and specifically requested eSIM due to exisiting SIMs that I need to keep active. One of the services was order...
Hello, my name is Josesito *******, my phone was lost 2 months ago. I already notified you and I am waiting for you to send me my new phone, please. [mod edit: removed personal details from the community]
I'm a little concerned about my recent pre order that I did in store, i pre ordered the s24 ultra and wanted the free upgrade too the 1tb version, however my contract says I will be getting the 512mb version will I still get the 1tb or the standard ...
Good evening, I requested an iPhone 15 Pro Max through the website and the amount of £30 pounds was removed from my account and at the end of the order to confirm the screen went white and my order did not complete. I didn't receive any email or SMS ...
Just want to see if anyone else got a text message today after preordering the S24 Ultra that it's going to be disptached in 1 day? I didn't think it would have been that quick.
