On Friday I asked EE customer service if I was eligible for an additional line, I was told Iam, so on Saturday I proceed to pre order the IPhone 18 Pro Max 2TB .
After I pre order that, I pre order the watch 4 ultra, I asked customer if I was eligible for a watch line, they said yes, so they proceed to place the order, I get the emails, I pay £9.98 for delivery, and I was reassured that my IPhone pre order is confirmed nothing to worry about.
Today I talk to customer service again to get an update on my order and I'm told it's been cancelled because I took out the watch line. At the time of placing the order I wasn't told by that customer agent that my iphone order would be cancelled and that I'm only eligible for one additional line. If I'd known I wouldn't have pre ordered the watch.
So not only am I out of the launch que for the Iphone, I have to watch till god knows when, and that's because of EEs incompetence.
A Customer service agent was in the process of placing the order again after cancelling the watch order but by the time he got to the end his shift ended, he outright lies and says he's transferring me to someone else.
I received no email about the IPhone pre order cancellation at all.
