Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61228 Views
  • 118 replies
  • 15 Helpful

Resolved! Refund

Hii I had applied for an upgrade but not yet eligible for one. EE took £50 and awaiting a refund

Resolved! iPhone 17 Pro Max issue

Hi folks,so I pre ordered in the 14th of the 17 pro max in orange, they immediately took the early upgrade fee and the deposit (£403) and I received the message for the XKO number. Since then the money they took has no appeared as a “credit” on my ap...

Solaris1 by Investigator
  • 10024 Views
  • 56 replies
  • 10 Helpful

Resolved! iphone 17 Pro Order

Hi i ordered an iphone 17 pro 256gb deep blue on the 15th october. when i got the confirmation on the same day it said it will be dispatched in 24 hours. i’ve checked today the 17th and it still says the same thing. Is there any sort of eta i could g...

JudeMc by Explorer
  • 229 Views
  • 2 replies
  • 1 Helpful

Resolved! Pre order IPhone 17 pro max

Does anyone know the current waiting time for the iPhone 17 pro max? Ordered on the 12th but can’t really get an answer on current waiting times?

Jcr41 by Explorer
  • 328 Views
  • 2 replies
  • 1 Helpful

Resolved! No update

It has taken nearly 10 days just to order a phone now I have been lied to stating when I ordered phone 7 day wait has been 7 days no update so rang ee told me now 2 to 3 weeks I think ee customer service has been terrible 13 years I have been with ee...

Resolved! New phone

Ordered on the ee app on the second of this month, was told 2-3 working days and its still not here yet. Tracking says dispatched but no estimated date anymore, what do I do?

Resolved! Upgrade not allowing checkout new F&F code

I have an F&F code off my friend and I have been trying to use it on my upgrade that is well overdue, I get all the way through to checkout and then I get an error message of technical issues please call us….thats all fine and well however I have cal...

Pink86152 by Investigator
  • 308 Views
  • 3 replies
  • 2 Helpful

Phone

hi I ordered a phone to be delivered 16/10 2025 today from dpd I want to know where it is pls

Resolved! new order

i placed an order yesterday for an iphone 17 and received an order confirmation and an email with the xko code and money has been taken from my bank. however with the confirmation email the subject of the email says “please call us to discuss” it doe...