Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61694 Views
  • 118 replies
  • 15 Helpful

Resolved! I have order iphone 17 Pro

I have order and iphone 17 pro and i don’t have the referance number nothing

Vaduva by Visitor
  • 215 Views
  • 3 replies
  • 1 Helpful

Resolved! Can't track my order.

Hi, I placed and order, have the email etc. BUT I cannot track it or see that it's processing. when I go to the track my order page it continuously tells me that it's timed out which it isn't. id rather just know if I've been accepted or I can get my...

Kimjrod2 by Visitor
  • 159 Views
  • 1 replies
  • 2 Helpful

Resolved! iPhone 17 Pro Max order

I ordered the new iPhone 17 pro max on September 21st 2025 and was advised up to 28 days for delivery. It has been over 28 days, I have called 150 and was advised Apple would send stock by today (24/10/25) and I would  be updated. I still haven’t hea...

Eoz1708 by Explorer
  • 1001 Views
  • 4 replies
  • 0 Helpful

Resolved! Payment Made but No Order Confirmation

Dear EE Support Team,I recently made a payment for a new phone order on the EE website. However, after I completed the payment, I accidentally closed the page before receiving any confirmation.The amount has already been deducted from my bank account...

Resolved! Ultra 3

Placed an order on Friday for an upgrade on the Ultra 3 - natural with the Milanese strap.Website stated that despatch was expected within seven days.I thought great, they must’ve received some stock at last.Got the thanks for your money email but no...

Caino74 by Explorer
  • 364 Views
  • 5 replies
  • 3 Helpful

Resolved! Order not been dispatched

Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ?