If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I’ve ordered an Apple Watch and selected home delivery, all the order confirmations show that it is for home delivery, but the delivery address appears to be my local EE store. I can’t speak to anyone about this, I can’t cancel the order or amend the...
I ordered a iphone 16 pro max 256gb on a pay monthly contract on the 18th of August. It's been 4 days but there has been no other updates except the confirmation email on the day of the order. I also paid £60 upfront which was taken from my bank acco...
I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.I called 0800 956 6000 and answered the prompts only to be told 'I'm sorr...
I have upgraded my simonly plan to a plan including an Apple iPhone 14 128gb in midnight on Saturday 23rd August and all I have received is a “thank you for your order email”. At the time of placing the order it said it would take 48hrs to be dispatc...
so ive upgraded my phone but accidently chose a trade in option but have no intention of training my current phone in is there a way around this or an alternative?
i’ve recently ordered a new phone and sim, i try to go on to track it and it times me out. what can i do about this as i haven’t received any other tracking information
My son placed an order yesterday as a guest for a new PS5 controller. We are not a customer of EE currently.He has realised today that he put the wrong address details, but I can’t find any details of how to speak to someone to rectify this. All the ...
I placed an order for an Apple Watch on 04/08/25 and I still haven’t received the watch or had any communications about my order since, what can I do to track my order as the usual avenues it suggests have been no help?
Anyone received any updates regarding this? Placed a pre order over the phone on the 21st and with the release on the 28th are we still expecting delivery on that day? Not pre ordered with EE before so don't know the usual dispatch times. My status s...
Ok so only a minor grievance but doesn't show EE are very competent imo. I ordered broadband a few months ago and also got 2 sim only plans. I received notification that full fibre became available so I upgraded, all seems to be working well but if I...
