If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a new Samsung paid the £30 and received a text the next day sayong order was cancelled due to issues with my card however the money had already left my bank and I am yet to have it refunded. I then reordered the phone paid another £30 and h...
Send help I did my upgrade online via the app then I went back and it was still saying I could upgrade so I thought it’s not gone through so I tried again I get all the email confirmation but it’s not showing on my app it’s still saying I can upgrade...
HelloCould I use this platform to request proof of purchase for my new device I have just ordered?if possible, please forward it to my email address.Thank you
Hi, i had order a product that needs a delievery pin but for some reason the pin gets sent to my old number rather then my new one. I have had a new number for nearly 2 years everything has been updated regarding this. Unable to get my order as i don...
Hello,I placed an order for a SIM card on 04 June 2026.And I still haven’t received it.I have paid for the SIM card but have not yet received it.I have been calling customer services but only get an automated message and cannot get a response; neithe...
1) I purchased a monthly data plan for +447********* for £15 and it doesn't show in my data plans. 2) I also purchased an Esim for £30 and I've not got any confirmation. Order Ref: BTC**********. I'm overseas. How do I speak to someone at EE on a c...
Hi I placed an order last night, I paid the £30 upfront cost and have had a confirmation email but nothing since. When I go to track my order it says it was wrong. I’m using an xko number. Can I please have some assistance with this. Thank you
I have been trying to place an order for the PS5 pro through EE Finance. When clicking complete order, I am stuck on this screen and the order does not complete. I have also not received any emails which also confirms that the order has not went thro...
Hi everyone,I placed a SIM-only order on the EE website 2 days ago. However, whenever I try to check the status using the online order tracker, I keep getting an error message saying 'Sorry, that didn't work! Please try again.'Since it is a SIM-only ...
