Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55848 Views
  • 118 replies
  • 15 Helpful

Resolved! No delivery date or proper tracking available

Hi GuysI ordered a new phone (iPhone 16 Pro 256gb in Black) on Monday and selected next day delivery. I've had an email confirming my order number and direct debit instructions but have since had no contact. When I try to track online it just says th...

Jodieh30 by Visitor
  • 260 Views
  • 1 replies
  • 3 Helpful

Slow Dispatch of new phone

I was in store last Thursday morning where we upgraded my mums phone. It’s the IPhone 14 128gb in white I believe. We were told we would likely receive it Friday as it was early enough in the day but if not we’d get it Saturday. But it hasn’t come an...

Hwa_Star by Investigator
  • 376 Views
  • 7 replies
  • 4 Helpful

Resolved! iPhone 16

I ordered an iPhone 16 pay monthly I’ve had an email that says successful but no emails to show direct debits or anything if I’ve had that email does it mean it’s been accepted 100% passed credit check when I track my order with my order number it ju...

Resolved! view previous orders

hi i am trying to find my previous order history of all my previous devices but no matter what i do i can not find a record of any orders i have ever made, as a customer of ee for around 10 year sand about 7 different phones there should defiantly be...

Bamboo56 by Visitor
  • 223 Views
  • 1 replies
  • 2 Helpful

Missing EE delivery, DPD told to contact EE but cannot get through.

Ordered airpods from EE on 3 May... They were eventually dispatched on 8 May, and was told by DPD that they'd be delivered the evening of 9 May, that we stayed home for.Lo and behold nothing arrived, I then requested they be re-delivered via EE on Mo...

nk41 by Visitor
  • 254 Views
  • 1 replies
  • 1 Helpful

Resolved! Pin issue when delivered to store

Ive ordered a new phone for store collection due to working late, had a txt saying was being delivered to store today with a time slot, I had some time off work as i had a doctor's appointment so thought I'd collect whilst was at it as is round the c...

Jay385 by Investigator
  • 306 Views
  • 4 replies
  • 3 Helpful

Resolved! ordered a Sim

Ordered Sim online , but still no update on the order . can't even track the order. 

Neeraj216 by Investigator
  • 213 Views
  • 2 replies
  • 3 Helpful

Resolved! Dispatch

I ordered a new iPhone 16 on pay monthly on Saturday it’s saying it’s been dispatched but there is no date under the dispatch date