Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68167 Views
  • 120 replies
  • 15 Helpful

Resolved! Pixel watch 4 delayed!

I ordered the pixel watch 4 wifi simfree, 45mm obsidian the start of December and still says order is delayed. I've rang several times and they just tell me it isn't in stock and theyre waiting for stock. They've been waiting for stock for 2 months n...

Re: Live chat

Hiya I have place a order for a phone and paid £30 upfront but I have had nout saying when I'm getting the phone 

Resolved! new application

Hi, i recently ordered a 5g hub and payed the deposit, never recived a order conf email, then the next day i get a hard check on my credit but i forgot to turn off my credit lockon experian, it got denied as they couldn't access it, i missed a phone ...

Jos27 by Visitor
  • 253 Views
  • 1 replies
  • 1 Helpful

Upgrade

I upgraded on 21 st December but am still waiting for my handset nothing I do will let me get in touch. Am thinking of changing providers with better deals. Any advice? 

Juec64 by Investigator
  • 408 Views
  • 7 replies
  • 5 Helpful

Resolved! Unsure about my confirmation email

Hey everybody. I ordered myself an iPhone 17 pro max with SIM a few hours ago, and I still haven’t received any sort of confirmation or notification that EE have received my order. I’ve checked my email is correct on the account, and I’ve checked my ...

Paigemx by Investigator
  • 2240 Views
  • 19 replies
  • 5 Helpful

Resolved! Order

Hi, I ordered a mobile contract over the phone today. I was approved however have not had a confirmation email through. When will I receive this? Payment has been taken. Delivery is due Monday. 

LaurenMai by Investigator
  • 313 Views
  • 5 replies
  • 1 Helpful

Resolved! Order confirmation

I’ve received an order confirmation, but no tracking information, upfront payment has been took… does this mean I’ve been accepted? 

Beccjx by Visitor
  • 233 Views
  • 1 replies
  • 1 Helpful

Resolved! Order Problem?

Hi everyone,Hoping someone can help.I've just decided to switch from Sky Mobile to EE as Sky is terrible for data in my area. I purchased a new iPhone 17 Pro and submitted a PAC code but asked for the phone to be delivered to the store.I then had a w...

Resolved! Delivery

I ordered iPhone 17 pro max 4 days ago I didn’t get the tracking code or a delivery date I can’t message the number 150 ee I’m not happy with you at least send me a message when it’s going to arrive or a tracking code .!!  

Mah15 by Explorer
  • 309 Views
  • 4 replies
  • 6 Helpful