Sim card hasn't arrived

[x3Matty]

Hello. I'm new to EE, bought 24 months sim plan last saturday, it says on the website that sim  should arrive in 1-2 days and upto 5 working days.

[Peter_W]

Hey there, @x3Matty 

Thanks for reaching out to us here on the Community!

If you paid anything upfront for this SIM, it's worth checking to see if the payment has gone through, or has been left in pending. 

Also if you received an order reference number starting with XK, it's worth having a check of our order tracker, too.

Peter