If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I’ve had a confirmation email with a xko order number but no other emails thank you
HiI have tried to upgrade my phone three times with 3 different models, each time it says order accepted, emails me an order number and confirmation then never appears, the tracking says its timed out and there is no change on the app, it just keeps ...
Trying to track my order Just shows Oops! Your tracking timed out.Search again for the latest info on your order.
I want someone to ring me I’ve been trying for months to get stuff resolved
Question . How do I get my order number
Hi I ordered the switch2 bundle with Mario kart, camera, extra joycons, in the box was a code for Mario kart, and 2x12month Nintendo online codes, I’m missing the EE £50 GameCard that was included in the bundle. How do I claim this?Thanks, Ben.
I ordered a new PS5 controller in the sale but on arrival the box was ripped open and the interior packaging damaged. Clearly NOT a new item.Tried emailing but no reponse after 24 hours.Impossible to phone or chat so do I simply have to request a cre...
I ordered a phone 3/06/25Had a confirmation email but nothing since?
I’ve ordered twice over the last few weeks. I’ve been with EE for a couple of years nearly. Ordered an additional plan and paid an upfront cost and still no news on my order and no one can seem to give me an update. All I keep being told is the phone...
