Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62495 Views
  • 120 replies
  • 15 Helpful

Do not Trade In - SCAM! Stolen phone!

Just wanted to share my experience with EE trade in team and their partner Likewize,I've been a customer with EE for 5+ years, and truly disappointed with their service. I upgraded my device and chose to trade in my old device, Samsung S20 FE, sent v...

Resolved! Iphone 17

I ordered the iphone 17 in black,256gb on the 9th and i was wondering if im going to have to wait weeks like alot of people have as my tracking order still just says awaiting confirmation, and i wouldnt mind my new phone sooner rather than later.

Tom423 by Visitor
  • 184 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone delivery

How long does it take to get a actual tracking number to see when dpd will deliver as it’s says 2-3 working days to be delivered and it’s already been that and still no email to say dpd or out have it 

Resolved! Wrong delivery address

I have ordered 2 house phones, I put my house number in 51, but I've had an email with delivery address 5, the person at this address is not at home, what happens if they can't deliver them, it's stupid that you can't change the address, will I get a...

Pal10 by Explorer
  • 288 Views
  • 3 replies
  • 1 Helpful

Resolved! Significant delays for delivery?

I ordered an iPhone 17 a week ago with it saying dispatch within 48hours, when I check on the tracking page it says dispatched but with no date and I have not received a message or email from DPD. Is there anyway to check estimated delivery date? 

Kore1 by Visitor
  • 195 Views
  • 1 replies
  • 0 Helpful

Resolved! Online order

Hi I placed an order on the 9th November. I haven't received an email or the order. ?? 

Resolved! Apple Watch Series 11 Titanium Gold 42mm

Hello I previously had the titanium 11 46mm on order but I changed it first thing this morning after seeing the 46 mm at the Apple Store yesterday. I've  previously had the 45 mm Series 8, which was just about OK, and then the Ultra 2, which felt too...

Resolved! Upgrade

Hello,I upgraded my phone to the IPhone 17 Pro Max White, it said 21 days for dispatch, however it’s been 21 days and I’ve received no notification at all of anything. Nothing since I upgraded the phone last month. Thank you.

LiamBeeee by Contributor
  • 227 Views
  • 3 replies
  • 2 Helpful

Resolved! Update on iPhone 17 Pro Max (Cosmic Orange) Order

Hi, I ordered an iPhone 17 Pro Max in Cosmic Orange on 27th October, but I haven’t received any updates on my order status yet. I ordered this phone as a gift for my sister’s birthday on the 25th, and I’m getting a bit concerned about the delivery ti...

Yash7 by Investigator
  • 586 Views
  • 6 replies
  • 1 Helpful