Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by • EE Community Support Team
  • 72192 Views
  • 124 replies
  • 16 Helpful

Resolved! order not updatedmoey took

hi placed an order for iphone 16e took money from my account no updated or nothing cant get though on phone when will i found out about my order if not gone though when will i get my money back took 30 pound out

Resolved! Samsung Fold 8 & Fold Ultra Pre orders

I placed an order for the Fold 8 Ultra 1tb Graphite yesterday after it was announced and received an email with an order number.  The order was an additional line. Nothing is showing in order tracking when I try to use the order number it says enter ...

Mrawesome247 by • Established Contributor
  • 944 Views
  • 7 replies
  • 2 Helpful

Resolved! Hi good afternoon

 My daughter’s phone say not working I did paid already yesterday for connection for data 10 pound month didn’t come up her on iPhone please let me know someone call me yesterday from Stevenage I can’t hear they say closed already early time at 4pm s...

IMG_1487.png
jenny_79 by • Established Contributor
  • 198 Views
  • 1 replies
  • 0 Helpful

Resolved! Cannot place order

 I've been trying to place order for this video game, and also a controller, separately and together, and each time I get this message. I have tried the app, the website, and a different browser.  I have tried with 3 separate payment cards, and still...

1000038431.jpg
apym13 by • Visitor
  • 223 Views
  • 1 replies
  • 1 Helpful

Resolved! My EE order is missing from my account after signing up

Hi,I signed up for an EE unlimited SIM plan, but the order does not appear in my EE account or app.I also have not received any confirmation email or my eSIM details, so I am unable to access or use the EE service.I thought the order had not gone thr...

Resolved! new contract

Good morning I Applied for a  new contract this morning and was rejected but they still took payment for new phone , will this be refunded please !! Thankyou

Order number received but nothing else

I placed my ordered for the new Samsung flip 8 got an email with order number.  Deposit is pending from my banks like for many others. But then nothing, I’ve read up and down the forums. As the tracker thing like for many others doesn’t work. I’ve tr...

Resolved! Over the Phone order

I placed a phone sales order for the new Samsung Galaxy Z Fold 8 Ultra last night. We signed contracts, we went through everything and I got an email confirmation. I got an order number which starts with 0058XXXXXX. When I go to the link in the email...

Chris680 by • Investigator
  • 405 Views
  • 5 replies
  • 1 Helpful

Resolved! Order placed money taken and no confirmation?

Hi,I ordered a contract phone yesterday and paid the upfront £30 cost it’s left my account and I’ve not recieved any confirmation at all from it? Has anyone else has this issue lately as I’m not sure what to do and a bit worried. 

Lo171 by • Investigator
  • 664 Views
  • 6 replies
  • 2 Helpful