Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65004 Views
  • 120 replies
  • 15 Helpful

Resolved! Is there an issue with EE deliveries through DPD

Phone was dispatched and dpd sent my pin and said it would be delivered 30th. On the day an operator said there was an issue at the depot and no parcels had left the depot that day and it would be next day. I received a different parcel from the same...

Resolved! Pixel 10 pro xl order

I ordered a new pixel 10 pro xl on the 26th December. I spoke to a member of the CS team over the phone who told me i should expect it today (2nd Jan) but still havent received any update on the order. I understand that due to xmas the timescale is e...

Efc009 by Visitor
  • 151 Views
  • 1 replies
  • 1 Helpful

Resolved! I order a samsung s25 ultra

Hi l order an samsung s25 ultra and l didn't get a tracking number l pay 30 upfront l just want to know if goes true or not 

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MADA199 by Explorer
  • 242 Views
  • 4 replies
  • 3 Helpful

Resolved! Order problem

Hi, I completed an upgrade order via the app, got the 2 confirmation emails and then got contacted to connect to a link where somebodyvthen tried to renegotiate the order for a more expensive price. As I couldn’t verify the link and because the perso...

Resolved! Iphone

Hello when I orderd this device it said it would be delivered on the 1st which is Today and I haven’t heard anything at all 

Resolved! No Order Confirmation

I placed an order online this morning for a new phone, I have received confirmation from Glow Finance and my money has been taken but I haven't received an actual order confirmation.Yes I've checked my spam folder and there is nothing there. When I r...

ml06mkv by Investigator
  • 288 Views
  • 6 replies
  • 3 Helpful

Resolved! No dispatch ordered 20.12.25

I'm still waiting for iPhone 16E . Loyal customer for 20 years . No dispatch date , was told delivery due 22.12.25 waiting but no delivery . Called after xmas no help given other than cancellation and re order more expensive 17 model No phone and sti...

Resolved! No dispatch date

Good morning. I ordered an iPhone 17 in black on Saturday 27th. When ordering it stated dispatch within 3 days but there still no update. Should I be concerned?

Katu by Investigator
  • 264 Views
  • 5 replies
  • 5 Helpful