Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mobile phone order

Erik82
Visitor

‎05-09-2026 02:13 PM

A few days ago, I ordered a mobile phone on the website; I made the first payment, and I received the contract details by email, but I don’t know anything else – when it will arrive, or if it will arrive at all, or what the order number is. What should I expect?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2026 02:58 PM

Your order is accepted & you'll receive the phone in a few working days OR it isn't & your upfront payment is refunded within 7-10 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Northerner
EE Community Star
EE Community Star

‎05-09-2026 03:33 PM

Hi @Erik82 

Speak to EE CS on 150 and ask for your order number to then use EE order tracking: https://ee.co.uk/help/orders

You should download the DPD app as well. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful