Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63819 Views
  • 120 replies
  • 15 Helpful

Resolved! Pixel Watch 4 Order - Says delayed but no other information?

On Saturday I ordered a Pixel Watch 4 as its on offer on the website, if you order the obsidian version it said 1 day delivery vs other colours that said delivery 1-3 working days.Its now end of day Tuesday and still no update on the order other than...

ButtonUK by Visitor
  • 218 Views
  • 1 replies
  • 0 Helpful

Resolved! Problems DPD

I order a phone on the 8th still awaiting delivery. On DPD it is still in depot. Spoke to them on Saturday they were sorry promised to deliver on Sunday 8-12. Phoned on Sunday they told me to await update still awaiting tired phoning record message s...

Resolved! Corrupted stores Exeter

Had i phone 16 and changed me more then said in contract. Took to store and maneger refused to refund even though in 2 day's and finally excepted and still getting changed monthly and maneger i can't get hold. Be careful with this store. So doggey 

Resolved! Awaiting confirmation

I’ve recently upgraded to an iPhone 17 and my order is still awaiting confirmation. It’s been over a week now and still no update. Any idea when it will be available?Thanks,

Resolved! First time contract

Hi I’ve just placed a order for the iPhone 17 pro max on contract but I’m not sure if I’ve been accepted or not? The upfront payment has come out of my bank and I’ve received a email about my plan details but not a email confirmation/order number.

Lewisb12 by Explorer
  • 177 Views
  • 2 replies
  • 1 Helpful

Resolved! How long until phone dispatched

Hi can anyone help please. I ordered a new phone on the 4th however the tracking I have received won't load anything in, it says "timed out". My account is saying suspended, however I'm not sure if this is due to previously having an account that was...

shane1258 by Investigator
  • 308 Views
  • 5 replies
  • 3 Helpful

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 63819 Views
  • 120 replies
  • 15 Helpful