Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55504 Views
  • 118 replies
  • 15 Helpful

Online ordering

Order on EE website for a change to pay monthly with IPhone 16 pro max desert 256gb and paid £30 upfront, the money was instantly deducted from my account but was then just taken to an error screen with no confirmation email or texts. Money gone from...

Resolved! Item not delivered

Hi, I placed an order on 13/04/25 & shortly after had an email confirmation as well as a dispatch email, however since then I have heard nothing & all the tracker says it “dispatched” but still no sign of delivery, thanks 

Ebutler98 by Investigator
  • 263 Views
  • 6 replies
  • 2 Helpful

Resolved! Returns bag

Hey, I've been sent a return bag for the Samsung chromebook and unfortunately the bags too small for it to fit in properly. How do I go about getting a bigger return bag sent out. I've tried calling 150 and it sent me another message to fill out anot...

Resolved! Not received order or details

Hi Guys ordered a phone on 9/4/25 still not had it delivered/notification on delivery on the order wondered if you had an update?  

Two order cancellations?!

I have placed two orders today. The first order was cancelled via text, no explanation. I have had 10 phone calls today, all unhelpful, telling me to go into store to change my details. I went to the store, and was told that they couldn't help, and t...

JGMMONEY by Visitor
  • 203 Views
  • 1 replies
  • 1 Helpful

EE/DPD stolen iPhone 16

Seeing this so many times on this ‘community’Packages sent out by EE being delivered by DPD supposedly contain IPhones but nothing inside.the iPhone box.EE then saying it must have been in the box and no proper investigation so customers liable for c...

Upset12 by Investigator
  • 398 Views
  • 8 replies
  • 3 Helpful

Resolved! Order not received

I am having the exact same problem, I ordered my phone with a contract last Friday on the 11th. Payed for it and everything and have not heard anything since, my track order also doesn’t work currently. 

Resolved! Order

I placed a order on Saturdays for a email to say they received the order I payed a deposit which come out my bank and herd nothing since. I tried putting my order number in to track it bilut keep saying not working . If I not allowed the mobile can I...