Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

Resolved! Not received my delivery

I placed a order in the 13th of January and still haven't received my order and I've made a payment there is confirmation of the order but it won't let me track it says oops timed out,I've had no update on delivery 

Alice912 by Investigator
  • 236 Views
  • 6 replies
  • 3 Helpful

My order

Why i have not received any  email for my order i placed yesterday on the 20th January 2025 i been charged £40 by apple pay and i dont know nothing about the order 

Location of store

HiI was recently on a video call and try to find where this store location is!!The EE store is along the same road as a River island , Superdry and Mountain warehouse I believe!Google maps is not helping!! Thank you!! 

Resolved! Order phone

Ordered an iPhone 16 paid the upfront money on Thursday is now Sunday and heard nothing and when try to track just says tracking timed out even though I’ve put the info in right. 

Resolved! New Customer Scam?

I placed an order for a sim card yesterday on the website. This morning, I received the following message apparently from EE, regarding my order.  I followed the link and was connected with a guide who told me I needed to pay a £250 deposit, which he...

Shocking service - ripped off

Placed an order for a fitbit sense 2 (£150 in the sale) on 3rd Jan which showed as in stock, I selected standard delivery 1-3days. EE sent an invoice & marked the order as completed & despatched 7th Jan. No tracking info sent, no idea which company u...

AwfulEE by Investigator
  • 307 Views
  • 5 replies
  • 5 Helpful

Placed order but no confirmation

Hi,I have just placed an order for a new handset but was greeted by a blank screen after placing my order. Upfront payment has been taken but I have not had a confirmation email junk mail folder also checked with no emails.

Callan93 by Visitor
  • 202 Views
  • 1 replies
  • 1 Helpful

Resolved! Upfront payment

I was declined for a moth phone and sim but payed a £30 upfront cost but has haven’t received my upfront cost back 

Natz1997 by Visitor
  • 194 Views
  • 2 replies
  • 3 Helpful

Resolved! Where is my Order?

I upgraded both me and my daughter from SIM only to Phone and SIM and received two emails with two order numbers, one of which is being delivered today however I have not received any further correspondence regarding the second upgrade other than the...