Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65014 Views
  • 120 replies
  • 15 Helpful

Resolved! Finance agreement no confirmation email

HiI ordered a ps5 on credit last night, it was in stock when I added to basket and I went through checkout and got the credit agreement email it was pending it my bank last night & today the payment has been taken from my account.I have had no confir...

Lisadun by Visitor
  • 220 Views
  • 1 replies
  • 1 Helpful

Tracking my order

It said I would have my order in 1 day to be delivered its now been 3 days and not despatched 

Resolved! Re: iPhone 17 Pro Max waiting for delivery time?

I placed my order on the 12th, was told it would be a maximum of 7 days waiting time for the new phone (IPhone 17 pro max Silver/White 256gb) to be dispatched and delivered the following day.Spoke with An agent a few days ago and today (20th Dec) the...

Re: iPhone 17 Pro Max waiting for delivery time?

I ordered mine on the 8th December, still nothing..its a joke! James from hull thebguideni spoke to told me i would have it last  thursday after ringing customer service on wednesday..thibk he just wanted me off the phone to be honest..just some pers...

Resolved! Unable to track order

Why when I enter my order tracking details does it keep telling me I have no active orders I recieved the confirmation , and paid the up front cost for the device and it said next day delivery but ive heard nothing all day. I really need a update as ...

KatyMc1 by Investigator
  • 318 Views
  • 7 replies
  • 1 Helpful

Resolved! Recent order

Hi I’ve just ordered an pair of apple AirPods Pro 2 however when I went to buy it come up with error, money has come out of my account and haven’t received an confirmation email or text. Was just wondering if my order has gone through thanks 

Resolved! Upgrade

Hi I wanted to use my anytime upgrade to make my plan slightly cheaper (I have iPhone)  using the £100 Upgrade fee and was refused to have an android phone as these are cheaper - was it right I can’t upgrade to android phone 

Resolved! Mobile Order

Ordered a orange iPhone 17 plus 128gb I think took my upfront payment but I have not had anymore info and when I try and track my order it says something went wrong.

Dean163 by Investigator
  • 273 Views
  • 5 replies
  • 1 Helpful