Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68870 Views
  • 120 replies
  • 15 Helpful

Resolved! ORDER

 I placed an order for PAY MONTHLY on the IPhone 17 Pro, Deep Blue, 256GB on the 15th January, I got an email saying thanks for your order. I then got another email on the 16th saying about your order and your order is confirmed and to tap View Updat...

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Resolved! iphone 17 pro max

i ordered the iphone 17 pro max silver 256gb on 4/1/26. how long will this take now? i have been waiting for over a week

xhqneyz by Established Contributor
  • 937 Views
  • 11 replies
  • 3 Helpful

Resolved! Awaiting dispatch

Ordered iPhone 17 pro max on 4th January and it still hasn’t been dispatched. Can you tell how much longer it’s going to take please

Jeski03x by Contributor
  • 587 Views
  • 7 replies
  • 1 Helpful

Resolved! Have i been approved

Ordered a iphone 17 pro max on 16/01/26 they took upfront cost, then screen went white, no further information on the phone or delivery of the phone has been sent, is this because it was a Friday or have I just not been approved? I wouldn't mind a re...

Neal12 by Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful

Resolved! Dpd delivery issues

I was supposed to receive a console I had ordered through EE today, but the phone number that was supposed to be used to send my verification code to was not my phone number. I tried changing the number but it wouldn’t work. So I got in touch with DP...

CMooney99 by Contributor
  • 404 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: No order confirmation

i ordered the iphone 17 pay as you go this morning around half past 7 and have had no further information. haven’t received a confirmation email or any emails since ordering. the money has been taken out and is not pending it’s been processed and i a...

Resolved! iPhone 17 pro Max

Is anyone else having issues with there orders? I ordered an iPhone 17 pro max on the 2nd January and was told 7-10 days wait and now been told it could be an additional 21 days. Has anyone got there order recently ?

Chanson2 by Investigator
  • 1133 Views
  • 11 replies
  • 2 Helpful

Resolved! Subject: SIM not received – Order xko*********

Hi everyone, I’m posting here because I still haven’t received my EE SIM card. Order number: xko*********Order date: 3 January 2026 It’s been some time since I placed the order, but the SIM hasn’t arrived yet. Could someone from EE please check the s...

Hashan by Visitor
  • 328 Views
  • 1 replies
  • 2 Helpful

Resolved! How do I know if my sim only contact was approved ?

Hi, so I ordered a sim only and as soon as I got to check out they did the credit search and then said we will contact you within 48 hours for additional information. Then less than a minute later I got my pre-contractual email, and then another emai...

Nika03 by Visitor
  • 489 Views
  • 2 replies
  • 2 Helpful

Chase order

Good morning, I wanted to ask about an order I placed on the EE app for a phone. I placed the order last Friday and they told me it would arrive in 3 to 5 days, but I haven't received anything and they haven't told me anything. I would like to know t...